West Hampstead Serviced Apartments by Concept Apartments

The location was excellent 2 minute walk from the tube, the area was great lots of amenities you would need on a visit. The flat was compact but for 2 people it was fine. What let it down was the heat and the lack of amenities to combat this. The fan provided was useless, we did have the window open all the time, however, because of the location it was very noisy. This property should have air con there is no excuse not to have it. We struggled to sleep because of this. Unfortunately because of this I would not stay here again at this time of year.

The room was very clean—it had all amenities I needed. Very close to underground.

The property was very clean, and the instructions for entry were clear. I found the bed a bit small, it’s a shame there aren’t options with larger beds.

Overall location was great, very clean, nice room. BUT the room was far too hot, no Aircon only one small fan. Definitely needs more ventilation. Communication was not great as didn't receive email with details for check in, so had to call the host directly for details.

The lack of aircon (hot summer heat) and relatively small poor quality bed reduced the comfort of the stay. The.communication and cleanliness were good, but I did have to ask for the access instructions and WiFi code, They did not seem to be automatically available.