Garner Hotel North Bergen - NYC Gateway by IHG

The property was under construction on some floors.

The hotel felt outdated and poorly maintained. Although there are four elevators, two were out of service, causing long wait times. Unfortunately, the stairs were also unavailable. The halls had an odd smell, and there were visible stains on the walls, ceiling, and carpet. Some amenities, like the bath towel rack and hair dryer, were not in good condition. However, the hotel staff were friendly and provided a good service.

I chose this hotel and paid extra (from the other hotels in the area) for the amenities, only to discover upon check-in that the hotel was undergoing renovations and the amenities were closed. Additionally, I encountered issues with mice.

I stayed in one of the remodeled rooms, but understand that some of the floors are still undergoing renovations at this time. The hotel is remaining open during this construction. My room was clean and comfortable. The manager and staff were extremely nice. Workout room provided limited but sufficient machines. The 24/7 complimentary coffee/tea was nice. Breakfast room is clean, and offered complimentary scrambled eggs, croissants, danishes, toast, cereal, yogurt, and bananas--no other protein sources unfortunately. Seating is very limited in that room. For travel, Golden Eagle Shuttles provided daily trips into NYC for $10 per way, which was an incredible bargain.

It has a large parking lot and it’s free. It has grass areas for pets. Close to a bus stop, $4 short trip to Time Square area. Friendly and helpful staff. Lots of food options nearby. Good value for the price. It’s being updated at the moment. Prices will most likely increase when complete. Take advantage now for the convenience and value for your dollar. Loved our stay. The room was very clean. Thanks

The bed was comfortable but there was no hot water for a shower, a little cockroach crawled up the night stand by where I was sleeping, eggs were cold for breakfast and only one working elevator.

Was very clean considering they are under renovations. Only had 1 of 4 elevators working though, so you had to wait a bit, especially during breakfast and checkout times. Nice that they offer a shuttle, for a fee of course and happy to pay it, to times square

offered a shuttle service to Manhattan from the New Jersey hotel for a good price. Building under renovation

You can tell this property is still renovating. The rooms are the best part of the hotel.

Only two out of the four elevators worked. One day, only one was working and we waited almost 20 minutes to for an elevator. Toilet in our room was not working properly. Went downstairs to report it. Was told they would send someone up right away. No one ever came to fix. Breakfast was an absolute joke.

The hotel in the hallway is a little bit dirty

There were rats in the room.

Room was dirty

We did enjoy our stay at property, close to dream mall and attraction at NJ. I would recommend this place if you are planning to visit New York and near by this can be beat affordable option with ample parking. However for us we had a little problem as we had rat in the room and he our food got spoiled and laptop wire.hope they will look into the matter.

Clean room & nice staff.

Room smelled of smoke. Dirty hall. One room had window that didnt close all way. Room were still not finished. Looks like someone was renovating but never finished

Roaches in my room moldy smell coming from bathroom shower towels were not clean will never stay here again

Hotel was clean, rooms clean, comfortable beds and pillows. The walk to the bus stop is up hill but they offer a ride into NY for $10 per person that we utilized and walked back going down hill and was much better. Staff were all nice and helpful! Would stay here again.

Hygiene issue, no cleanliness maintained in the room, dust around and washrooms too were not cleaned. Not worth price and not recommendable

It was very bad experience. very dirty and old.

Overall good. Clean. Under construction. Area is noisy. Walls are thin. Noise carries in rooms. But decently run. Staff was great and friendly.

The two check in people on Friday were great .. but there was a bit of a language barrier. They suggested taxi services that after phone calls were made didn't materialize. The eatery was decent but you could tell it was on a low budget side. I was in property management before I retired so I know a little how this works. The hotel was under construction and had a strong smell of paint . My a.c. unit's grate was broken and had paint & spackle on the front of it. The lamp did not work. Towels were small. They went cheap on the shower walls with no inlay for soap or shampoo holdings. The shower head had dangling plumber's tape on it. The refrig unit wasn't even and bounced around. There were no cups in the room. Granted it was a less expensive room but no closet or hooks to hang clothes other than the three knobs coming out of the wall. There was no clock other than the microwave. After one housekeeping visit there were multiple hairs (I assume my own after a shower which I always try to wash down when done.) The outside needed major landscaping work and driveway work. I realize you can't clean windows but at least try for the inside one's. The eatery's juice dispenser was watered down. NO meat was offered a breakfast nor bagels with a refrig full of cream cheese. NO cabinet in the bathroom but a pedestal sink which was loose and wobbly. The hotel provided no receipt and said that was your responsibility. Really? In general the staff was nice.

Basically, the fact that we could not get an audio sound from a TV ...tried both or the two remotes and couldn't get to work...

Room smelled of smoke. Dirty hall. One room had window that didnt close all way. Room were still not finished. Looks like someone was renovating but never finished

I stayed in one of the remodeled rooms, but understand that some of the floors are still undergoing renovations at this time. The hotel is remaining open during this construction. My room was clean and comfortable. The manager and staff were extremely nice. Workout room provided limited but sufficient machines. The 24/7 complimentary coffee/tea was nice. Breakfast room is clean, and offered complimentary scrambled eggs, croissants, danishes, toast, cereal, yogurt, and bananas--no other protein sources unfortunately. Seating is very limited in that room. For travel, Golden Eagle Shuttles provided daily trips into NYC for $10 per way, which was an incredible bargain.

Extremely noisy inside the room and the window was as if not existing in terms of blocking noise from highway. We could not go asleep for two of the three nights. There is zero countertop space in the bathroom and you have to put your toothbrushes on top of the toilet tank. Not a single cup provided in the room, let alone bottled water or coffee maker. The toilet sounds like a jet engine when you flush and you will sure wake up people 2-3 rooms down the hall. If you are ok with all these, go ahead. Otherwise avoid it.

I liked the place was clean and sheets where fresh, but i did not like the noise in the room. It is a very crowded area, with loads of traffic. The hotel should soundproof their windows as sometimes at night it might affect sleep. Breakfast was poor.

The beds are very uncomfortable, I could hardly get any sleep the first night. Aside from that, the place was nice.

Our window (covered by a curtain) was permanently lodged about an inch open letting in a lot of cold air and noise. Only one of three elevators were working and access to stairwells lead to staff only areas. Overall property is rundown, unsafe, and not clean.

La habitación tenía un olor espantoso totalmente insoportable y mucho ruido

Staff service was subpar, the rooms were ok.

Great staff very helpful

The hotel felt outdated and poorly maintained. Although there are four elevators, two were out of service, causing long wait times. Unfortunately, the stairs were also unavailable. The halls had an odd smell, and there were visible stains on the walls, ceiling, and carpet. Some amenities, like the bath towel rack and hair dryer, were not in good condition. However, the hotel staff were friendly and provided a good service.

There is a poor customer service with the house keeping people.

This hotel was used to provide refuge for the underprivileged and unhomed which would’ve been something they should have disclosed to us. Our room, though freshly remodeled, was not finished. We had a broken refrigerator and a telephone that did not work when we asked the front desk about the phone. We were given the main number and told to use our cell phones. Anytime we try to approach staff with an issue we were treated rudely. The hotel elevators did not work properly and it was impossible to get 1 because of all the workers stopping the elevators at their floors, causing us to be stranded on floors for a long amount of time. If we chose to take part in the breakfast that was included in the price of our stay some mornings we weren’t able to get anything because of all of the people and things were not replenished or if we chose to sit and eat in the provided area some days we were sitting next to unclean people with no shoes on. Twice workers entered our room . Bottom line the hotel was a mess The final straw was when management decided to enter our room without permission, while a do not disturbe sign was hanging , while we were in the city . They called after the fact to tell us the smoke detector was beeping low battery , this was a bold face lie . Later they let it slip that they saw the gold fringe of the decoration my family hung for my birthday . They informed us that decorations were not allowed , this is listed no where in the rules or guest conduct . Stay away

Staff was helpful and kind. Parking was very easy and available. Check in was fast and very organized.

Hotel was clean, rooms clean, comfortable beds and pillows. The walk to the bus stop is up hill but they offer a ride into NY for $10 per person that we utilized and walked back going down hill and was much better. Staff were all nice and helpful! Would stay here again.

Despite no disturb sign some one came inside with master key and without the permissions. It was quite an awkward situation

Friendly staff

The room and staff was just terrible. First the receptionist told us false information about when we could check in and none of the staff tried to do anything to make it right. When we finally checked in Tv kept losing signal so we could barely watch it and room service was very slow. Will not be staying again 0/10, do not recommend.

Cet hôtel est bien situé, seulement à 15 minutes de NY. Transports publics et navette vers NY accessible facilement. Hôtel bruyant car situé sur le bord de l’autoroute, fenêtres très mal isolées. J’ai été obligé de changer de chambre car le plancher de la première était vraiment sales. Autrement, une équipe sportives était cliente en même temps; le manque de savoir-vivre de celle-ci a gâcher nos 3 nuits ( très bruyants dans les corridors, frappent à la porte au beau milieu de la nuit, niaise dans les corridor, etc).

very convenient location and practical for what we needed to accomplish on our trip.

There's currently construction happening and a train passes quite often so it's loud but i doubt there's really many quiet options out in NJ/NYC. It was pretty affordable and easy to get to the pier to head towards NYC. The staff were kind and helpful. I didn't personally eat the breakfast they served but i saw many people did. I suggest this place if you don't mind a little noise and need a place to stay.

It’s in the middle of 2 bus stops which are 20 minutes both ways 1 is along way round to a park and ride the other is up a hill not many shops around to get groceries but a good stay it’s good location for a quick stay

It has a large parking lot and it’s free. It has grass areas for pets. Close to a bus stop, $4 short trip to Time Square area. Friendly and helpful staff. Lots of food options nearby. Good value for the price. It’s being updated at the moment. Prices will most likely increase when complete. Take advantage now for the convenience and value for your dollar. Loved our stay. The room was very clean. Thanks

Hotel was clean, rooms clean, comfortable beds and pillows. The walk to the bus stop is up hill but they offer a ride into NY for $10 per person that we utilized and walked back going down hill and was much better. Staff were all nice and helpful! Would stay here again.

Nice stay, near to NYC - Port Authority

Compared to price every thing was OK, it was a budget frindly stay, bed was comfortable and everything was clean. Not the best location or view.

Hotel is currently going through renovations but I expect it to be great. Location is convenient for cars and if you walk up this wild hill you can catch a local bus into the city. There’s a light rail not too far. American Dream is close. Family oriented. I leave reviews for places that are the best. So congrats Ramada for earning my review.

It would have been nice to know beforehand that parts of the hotel are still under construction/remodelling. That said, the remodelled rooms are excellent - very neat and clean, contrary to many other reviews. The staff is friendly and the breakfast is par for the course. What really helps is they have a (paid) shuttle to NYC and back which makes the stay convenient.

Pros: Paid shuttle service Time square and back. Coffee/ Tea available 24/7. Cons: Breakfast disappointing, just few items.

The room was clean and nice. The remote had a sleep timer, but the sleep timer wouldn’t work. Breakfast sucked as there were no meats, literally just eggs and bread. The elevators were a little crazy due to maintenance, but they are looking good. Ice machines on every floor would be good.

Es una propiedad limpia y con un olor agradable su precio lo vale y el desayuno súper me encantó

I stayed in one of the remodeled rooms, but understand that some of the floors are still undergoing renovations at this time. The hotel is remaining open during this construction. My room was clean and comfortable. The manager and staff were extremely nice. Workout room provided limited but sufficient machines. The 24/7 complimentary coffee/tea was nice. Breakfast room is clean, and offered complimentary scrambled eggs, croissants, danishes, toast, cereal, yogurt, and bananas--no other protein sources unfortunately. Seating is very limited in that room. For travel, Golden Eagle Shuttles provided daily trips into NYC for $10 per way, which was an incredible bargain.

Hotel undergoing renovations but no mention of this online. Breakfast selection was poor to begin with and only got worst as each day passed. We stayed four nights and by Day 4. Bananas and danishes were gond

Pretty good property, was turned off reading the other reviews, however the property was pretty good, the lifts were working and the rooms were large and clean. Good breakfast options. Very worth the price.

The included breakfast was just ok, the scramble eggs every morning were cold had to be warmed up in the microwave, poor selection of pastries etc.

Only two out of the four elevators worked. One day, only one was working and we waited almost 20 minutes to for an elevator. Toilet in our room was not working properly. Went downstairs to report it. Was told they would send someone up right away. No one ever came to fix. Breakfast was an absolute joke.

I liked the place was clean and sheets where fresh, but i did not like the noise in the room. It is a very crowded area, with loads of traffic. The hotel should soundproof their windows as sometimes at night it might affect sleep. Breakfast was poor.

Really good stay, just recently renewed and it’s looking much better! Rooms are really good and breakfast was fantastic