Ostello Bello Palermo

Bien

Super séjour dans cette auberge ! Tout était au top : bar, rooftop, piscine, hamacs… l’endroit est vraiment agréable pour se détendre ou rencontrer du monde. Les lits sont confortables, avec un tiroir sécurisé pour ses affaires — pratique et rassurant. Les installations sont modernes, bien pensées, et la propreté est nickel. Franchement, que du positif, j’y retournerais sans hésiter !

The hostel is ok, however, the room I was in was to me very unwelcoming.

I attempted to check in on Friday, April 17 at approximately 01:30 AM. Despite informing the staff member that my stay was already prepaid, he insisted that I pay again and stated that it was “not his problem” if I had to pay twice, and I should just talk to the morning staff. I initially spoke to him in Italian and presented my passport along with my Italian documents, none of which are Chinese. Nevertheless, he continued to insist on a second payment, something I have never encountered in any of my previous prepaid stays. When he became frustrated, he switched to Google Translate and began speaking to me as if I only understood Chinese, despite the fact that I had spoken exclusively in Italian and English with the staff, and Spanish with my friends throughout the night. At no point did I present a Chinese passport, speak Chinese, or indicate any connection to that language. His assumptions were inappropriate and unprofessional. The insistence on double payment demonstrates a lack of competence in handling check‑ins, and the remarks and behavior displayed toward me were discriminatory. This experience reflects a concerning lack of professionalism and cultural awareness, and it significantly impacted what should have been a straightforward check‑in process.

Great amenities, super friendly staff, and every night there is a community event, great spot to meet people!!