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Altstadt Hotel Magic Luzern

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From

141 $US

/nuit

À propos de cet établissement

Hôtel réservé aux adultes à Lucerne avec des chambres décorées individuellement et des équipements pratiques tels que des services de conciergerie et une consigne à bagages.

Parking
Chambres non-fumeurs
Service de voiturier
Organisation d'excursions
Nettoyage à sec
Ménage

Emplacement

Kornmarkt, Centre historique de Lucerne, Lucerne, Suisse

Plus d'informations sur l'emplacement

Options de chambre

1

Kingsuite with Whirlpool

Détails de la chambre

1 Grand Lit Double

Couchages 2

323 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Baignoire à remous

Accessible par escalier

1

Barock Suite with Whirlpool

Détails de la chambre

1 Grand Lit Double

Couchages 2

258 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Baignoire à remous

Accessible par escalier

6

Farmer Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

226 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

3

Pirate Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

226 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

1

Lionheart Suite with Whirlpool

Détails de la chambre

1 Grand Lit Double

Couchages 2

323 ft²

Vue sur la ville

Vue sur la rivière

Chauffage

Coffre-fort

Salle de bain privée

Baignoire à remous

Accessible par escalier

6

Honeymoon Suite

Détails de la chambre

3× Très Grands Lits Doubles

Couchages 6

1066 ft²

Vue sur la ville

Vue sur la rivière

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

8

Lotus Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

226 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

6

Symphony Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

226 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

7

Swiss Chalet

Détails de la chambre

1 Grand Lit Double

Couchages 2

269 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

8

Mystic Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

226 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

3

Aladin Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

388 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

5

Egypt Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

323 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

10

Angel Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

301 ft²

Vue sur la ville

Chauffage

Coffre-fort

Salle de bain privée

Accessible par escalier

Avis des voyageurs sur Altstadt Hotel Magic Luzern

7.6

Bien

Basé sur 1 013 avis vérifiés

Qui séjourne ici ?

Affaires

14%

Couples

52%

Familles

13%

Groupes

12%

Solo

7%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

L'hôtel Altstadt Magic Luzern est situé au cœur de la vieille ville de Lucerne, à distance à pied du pont de la Chapelle, des boutiques et des transports en commun. Il propose des chambres à thème, allant des plus spacieuses avec balcon aux plus simples, en fonction de la disponibilité.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

L'hôtel Altstadt Magic Luzern est situé au cœur de la vieille ville de Lucerne, à distance à pied du pont de la Chapelle, des boutiques et des transports en commun. Il propose des chambres à thème, allant des plus spacieuses avec balcon aux plus simples, en fonction de la disponibilité.

De nombreux clients trouvent les chambres propres et certains apprécient les vues exceptionnelles ou les bains à remous en chambre. Cependant, les avis sur le service sont mitigés : certains font état d'une aide aimable, tandis que d'autres se plaignent de rudesse et du processus d'enregistrement/départ qui se déroule à l'hôtel Krone, situé à proximité. Les inconvénients courants incluent l'absence de climatisation (des ventilateurs sont fournis), un bruit important provenant de la rue et des cloches, ainsi que des difficultés d'accès ou de stationnement dans la zone piétonne. La qualité des chambres varie, avec un décor parfois daté ou original, des problèmes occasionnels d'entretien ou de propreté, et une connexion Wi-Fi intermittente. Dans l'ensemble, attendez-vous à un établissement central et plein de caractère, idéal pour les voyageurs qui privilégient l'emplacement au confort complet.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les équipements sur place sont basiques : il n'y a pas de réception dans l'immeuble et l'enregistrement/départ se font à l'hôtel Krone, situé à proximité. Il n'y a pas de climatisation (des ventilateurs sont fournis), l'ascenseur est très petit et nécessite quelques marches supplémentaires, et l'accès en voiture/le service de voiturier dans la zone piétonne peut être déroutant.

Avis de voyageur à ce sujet

6

Xifan

4 juil. 2024

·

A séjourné 1 nuit

Parking is terrible.

Parking is terrible.

6

david

28 oct. 2024

·

A séjourné 2 nuits

Check in was at another hotel so we needed to walk to our hotel and then to the check in hotel and back with all of our suitcases Hotel said it had parking but they didn’t have available

Check in was at another hotel so we needed to walk to our hotel and then to the check in hotel and back with all of our suitcases Hotel said it had parking but they didn’t have available

6

James

29 oct. 2025

·

A séjourné 2 nuits

The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.

The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.

6

Renata

20 août 2025

·

A séjourné 1 nuit

First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.

First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.

8

mayur

14 juil. 2024

·

A séjourné 1 nuit

Inconvenient Checkin and Checkout. Have to go to another property to checkin.

Inconvenient Checkin and Checkout. Have to go to another property to checkin.

6

Jemmel

24 mars 2025

·

A séjourné 3 nuits

Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly

Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly

10

Michael W

15 mai 2023

·

A séjourné 2 nuits

Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in

Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in

6

Philip

24 juil. 2024

·

A séjourné 2 nuits

Convenient location in Lucerne Altstadt. 10 mins walk from Lucerne HB station. Friendly staff (reception is in the partner Hotel Krone close by). Very small lift to bedroom floors. Reasonable sized bedroom - Farmer themed, with multiple cockerell figures on the walls - a bit starnge! Farmewr room is located at the back of the property overlooking roofs and an alleyway - no vista! The wardrobe had a digital security safe for storing valuables. Bathroom was clean. Shower (over the bath) was okay, but no dedicated shower (cubicle). No air conditioning - expected in all decent hotels nowadays, and given it was 30C ambient temperature. Flies flying around room and some dead on the floor. Had to keep window open for some ventilation but with curtain across to prevent heat build up in the room. Breakfast was at the nearby pertner Hotel Krone - resonable choice and decent quality. Out of choice, I would not stay at the Hotel Magic again, but would consider staying at the partner Hotel Krone (having previously stayed there).

Convenient location in Lucerne Altstadt. 10 mins walk from Lucerne HB station. Friendly staff (reception is in the partner Hotel Krone close by). Very small lift to bedroom floors. Reasonable sized bedroom - Farmer themed, with multiple cockerell figures on the walls - a bit starnge! Farmewr room is located at the back of the property overlooking roofs and an alleyway - no vista! The wardrobe had a digital security safe for storing valuables. Bathroom was clean. Shower (over the bath) was okay, but no dedicated shower (cubicle). No air conditioning - expected in all decent hotels nowadays, and given it was 30C ambient temperature. Flies flying around room and some dead on the floor. Had to keep window open for some ventilation but with curtain across to prevent heat build up in the room. Breakfast was at the nearby pertner Hotel Krone - resonable choice and decent quality. Out of choice, I would not stay at the Hotel Magic again, but would consider staying at the partner Hotel Krone (having previously stayed there).

10

Shafik

8 févr. 2025

·

A séjourné 2 nuits

Area is excellent, however driving car is not advisable.

Area is excellent, however driving car is not advisable.

6

David

20 sept. 2024

·

A séjourné 2 nuits

Lots of stairs to get to the room and kind of odd that you had to check in at a different hotel. Overall was in a good location

Lots of stairs to get to the room and kind of odd that you had to check in at a different hotel. Overall was in a good location

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sur la propreté sont mitigés : de nombreux clients ont trouvé les chambres très propres ou impeccables, mais plusieurs ont signalé des problèmes tels que des taches, de la poussière ou des toiles d'araignées, des insectes et des meubles usés.

Avis de voyageur à ce sujet

2

Shui Lin Ena

19 juin 2024

·

A séjourné 1 nuit

This hotel is horrible due to ridiculous service, poor condition and dirtiness of the room! There are 5 sizeable spiders (3cm-4cm each) in my room hanging in the ceiling! The staff at the reception thought that we were overreacting and being rude to us! I know it maybe common in Europe but I guess this should not be expected in a city hotel. I am disappointed with the staff as he felt annoyed and was arrogant when dealing with our problems. His attitude made me feel that I am only exaggerating the poor condition of such hotel. He failed to comfort us as a guest and we had to bear with his worse attitude towards us. He took a picture of the spiders and claimed that the housekeeper didn’t do his job! Unfortunately, there were more spiders over the night which we could not rest at all! I did ask the staff if I could change another room by paying extra. He just quickly turned me down with a rude manner! The trash bin in the toilet had not been cleared where the rubbish from previous guests remained! The lamp was out of order. The room is at the roof floor which we could only be reached by stairs. Although I have booked two more nights and fully paid for this hotel, I still decided to book and moved to another hotel even though I know that I won’t get any refund! Don’t book this hotel. The service is ridiculous and it is so dirty and in a poor condition. A separate complaint email will go to the hotel!

This hotel is horrible due to ridiculous service, poor condition and dirtiness of the room! There are 5 sizeable spiders (3cm-4cm each) in my room hanging in the ceiling! The staff at the reception thought that we were overreacting and being rude to us! I know it maybe common in Europe but I guess this should not be expected in a city hotel. I am disappointed with the staff as he felt annoyed and was arrogant when dealing with our problems. His attitude made me feel that I am only exaggerating the poor condition of such hotel. He failed to comfort us as a guest and we had to bear with his worse attitude towards us. He took a picture of the spiders and claimed that the housekeeper didn’t do his job! Unfortunately, there were more spiders over the night which we could not rest at all! I did ask the staff if I could change another room by paying extra. He just quickly turned me down with a rude manner! The trash bin in the toilet had not been cleared where the rubbish from previous guests remained! The lamp was out of order. The room is at the roof floor which we could only be reached by stairs. Although I have booked two more nights and fully paid for this hotel, I still decided to book and moved to another hotel even though I know that I won’t get any refund! Don’t book this hotel. The service is ridiculous and it is so dirty and in a poor condition. A separate complaint email will go to the hotel!

6

Dennis

1 nov. 2024

·

A séjourné 1 nuit

The room was not so clean as expected. Next to the bed was a spot of candle wax on the wall, the mirror over the couch was full of handprints.

The room was not so clean as expected. Next to the bed was a spot of candle wax on the wall, the mirror over the couch was full of handprints.

8

Gordon

11 août 2025

·

A séjourné 3 nuits

Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.

Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.

6

U.W

26 oct. 2024

·

A séjourné 2 nuits

Habe es bereits schon an der Rezeption gemeldet, dass die bereitgestellten kaffeesahne offen waren und das ein absolutes no-Go ist. Es ist sehr unangenehm. Der Staub/Dreck war unter der Decke versteckt, Insekten und Spinnen inkl. Spinnennetze waren auch im Zimmer;

Habe es bereits schon an der Rezeption gemeldet, dass die bereitgestellten kaffeesahne offen waren und das ein absolutes no-Go ist. Es ist sehr unangenehm. Der Staub/Dreck war unter der Decke versteckt, Insekten und Spinnen inkl. Spinnennetze waren auch im Zimmer;

8

Vincent

18 nov. 2025

·

A séjourné 2 nuits

The unit was very clean and everything work as it should. They only problem was that all the cigarette smoke comes in the building from people who use to smoke at the entrance. Second, if you are planning to wake up a little late the housekeepers will wake you up, doing their job very loud at 7am.

The unit was very clean and everything work as it should. They only problem was that all the cigarette smoke comes in the building from people who use to smoke at the entrance. Second, if you are planning to wake up a little late the housekeepers will wake you up, doing their job very loud at 7am.

2

Bhawandeep

1 sept. 2025

·

A séjourné 3 nuits

NO air conditioning. Room was not cleaned well. Toilet had stains in there well. Only plus was the prime location.

NO air conditioning. Room was not cleaned well. Toilet had stains in there well. Only plus was the prime location.

2

Zeeshan

7 sept. 2024

·

A séjourné 1 nuit

Room was very dirty and small. Staff was very rude and not willing to help. No A/c in the room. Terrible stay. Avoid at all cost

Room was very dirty and small. Staff was very rude and not willing to help. No A/c in the room. Terrible stay. Avoid at all cost

10

Robert L

11 juin 2024

·

A séjourné 1 nuit

The staff was excellent and so helpful, the room was spotless. So clean. Perfect location in the historic district.

The staff was excellent and so helpful, the room was spotless. So clean. Perfect location in the historic district.

6

Manuela

17 janv. 2025

·

A séjourné 3 nuits

Das Zimmer war abgenutzt, Matratze sehr unbequem, Sofa und Vorhänge wiesen Fecken auf. Fühlte sich unsauber an, obwohl die Laken und Kissenbezüge sauber waren. Man sollte mit Sicherheit noch Oropax mitnehmen, da sehr hellhörig/laut ist. Der Glockenturm schläge alle 30min/1Std, auch durch die Nacht, insgesamt kein toller Aufenthalt.

Das Zimmer war abgenutzt, Matratze sehr unbequem, Sofa und Vorhänge wiesen Fecken auf. Fühlte sich unsauber an, obwohl die Laken und Kissenbezüge sauber waren. Man sollte mit Sicherheit noch Oropax mitnehmen, da sehr hellhörig/laut ist. Der Glockenturm schläge alle 30min/1Std, auch durch die Nacht, insgesamt kein toller Aufenthalt.

10

Patrick

26 févr. 2026

·

A séjourné 2 nuits

Sauber, super Bett, top Whirlpool, top Lage

Sauber, super Bett, top Whirlpool, top Lage

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont très variables et à thème : certaines sont grandes et disposent d'un balcon ou d'un bain à remous en chambre avec de belles vues, tandis que d'autres sont petites ou désuètes, ont des plafonds inclinés ou des salles de bains compactes, et manquent de climatisation (des ventilateurs sont fournis) avec un bruit important provenant de la rue et des cloches. Le fonctionnement du Wi-Fi et de la télévision est irrégulier, et le confort des lits varie.

Avis de voyageur à ce sujet

8

David

23 sept. 2024

·

A séjourné 2 nuits

Stayed in Egypt room which is top floor. Themed rooms are weird and kinda fun at the same time. Thank goodness weather was cool enough for open windows given room has no AC. Expensive due to location in center of old city. The beautiful clock tower ( just across the square) chimes the hours all night which made for unrestful sleep with windows open. I’d recommend ownership add AC to the room.

Stayed in Egypt room which is top floor. Themed rooms are weird and kinda fun at the same time. Thank goodness weather was cool enough for open windows given room has no AC. Expensive due to location in center of old city. The beautiful clock tower ( just across the square) chimes the hours all night which made for unrestful sleep with windows open. I’d recommend ownership add AC to the room.

6

Traci

22 août 2025

·

A séjourné 4 nuits

The hotel was in a great location- nice and easy to walk to several restaurants and shopping. We really enjoyed that. However, there was no a/c, the WiFi never worked at all, and check in was at another hotel and then a short walk to our hotel. That meant if we needed anything, we had to walk to the other hotel.

The hotel was in a great location- nice and easy to walk to several restaurants and shopping. We really enjoyed that. However, there was no a/c, the WiFi never worked at all, and check in was at another hotel and then a short walk to our hotel. That meant if we needed anything, we had to walk to the other hotel.

6

James

29 oct. 2025

·

A séjourné 2 nuits

The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.

The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.

6

Katherine

29 juil. 2024

·

A séjourné 1 nuit

Overall nice stay. Hot tub in the room was nice, odd decor (statues of David and Beethoven?) No air conditioning or fan so very hot to sleep. Otherwise clean and great location right near the covered bridge.

Overall nice stay. Hot tub in the room was nice, odd decor (statues of David and Beethoven?) No air conditioning or fan so very hot to sleep. Otherwise clean and great location right near the covered bridge.

4

Richard

12 août 2025

·

A séjourné 2 nuits

Bed was uncomfortable. No airconditioning. Old and tired.

Bed was uncomfortable. No airconditioning. Old and tired.

10

athena

30 sept. 2025

·

A séjourné 2 nuits

Room right in the heart of everything. Getting there was really confusing even with the proper hotel check in location. GPS would not show driivng on the cobblestone. Got lucky enough to get the one room with a balcony as well.

Room right in the heart of everything. Getting there was really confusing even with the proper hotel check in location. GPS would not show driivng on the cobblestone. Got lucky enough to get the one room with a balcony as well.

8

Marla

11 août 2025

·

A séjourné 3 nuits

The room was great and the front office staff were wonderfully helpful. The internet was a disaster, worked intermittently and made it appear Safari wasn’t working on my iPad. Wish there was air conditioning.

The room was great and the front office staff were wonderfully helpful. The internet was a disaster, worked intermittently and made it appear Safari wasn’t working on my iPad. Wish there was air conditioning.

8

Beth

15 oct. 2024

·

A séjourné 1 nuit

There are several different rooms offered at this location. Be aware that not all rooms are appropriate for all people. Someone over six feet tall would find the shower in the Angel Room of this hotel very difficult.

There are several different rooms offered at this location. Be aware that not all rooms are appropriate for all people. Someone over six feet tall would find the shower in the Angel Room of this hotel very difficult.

2

Judith

7 sept. 2025

·

A séjourné 1 nuit

There was no city View. We looked over dirty roofs. No air conditioning and the windows did not lock and no screens. I have been in many city hotels but the bathroom and shower were the smallest I had ever seen. We had to struggle up steps with luggage. The furniture old and newer were banged up and not nice. Certainly different from the pictures. Only one room has the photo of the outdoor seating. You enter through an alley where smokers like to linger. You check in at another hotel about 1-2 blocks away. Daniel, the front office manager is rude, argumentative and unhelpful

There was no city View. We looked over dirty roofs. No air conditioning and the windows did not lock and no screens. I have been in many city hotels but the bathroom and shower were the smallest I had ever seen. We had to struggle up steps with luggage. The furniture old and newer were banged up and not nice. Certainly different from the pictures. Only one room has the photo of the outdoor seating. You enter through an alley where smokers like to linger. You check in at another hotel about 1-2 blocks away. Daniel, the front office manager is rude, argumentative and unhelpful

8

Nick

13 sept. 2025

·

A séjourné 3 nuits

Stayed in honeymoon suite with a beautiful view of the city and river. Bed was comfortable, room was clean and enjoyed our stay. Thankfully there were fans in the room to keep you cool because no A/C. If you do some research ahead of time finding the hotel and check in location is easy.

Stayed in honeymoon suite with a beautiful view of the city and river. Bed was comfortable, room was clean and enjoyed our stay. Thankfully there were fans in the room to keep you cool because no A/C. If you do some research ahead of time finding the hotel and check in location is easy.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est parfois aléatoire : beaucoup mentionnent un personnel amical et serviable ainsi qu'une assistance occasionnelle, mais d'autres signalent des interactions impolies, l'absence de personnel sur place et un personnel de ménage bruyant ou négligent. L'enregistrement et l'assistance se font à l'hôtel Krone, situé à proximité, ce que certains jugent contraignant.

Avis de voyageur à ce sujet

8

Monty

18 juin 2024

·

A séjourné 1 nuit

The check in is actually a block away in a different hotel, so it is not convenient at the first.

The check in is actually a block away in a different hotel, so it is not convenient at the first.

6

Carla

13 sept. 2024

·

A séjourné 1 nuit

The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.

The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.

8

Doreen

12 mars 2024

·

A séjourné 1 nuit

Sehr nettes Personal.

Sehr nettes Personal.

8

William

19 sept. 2025

·

A séjourné 2 nuits

RUDE CUSTOMER SERVICE by DANIEL at the front desk for check in and check out. When checking in, I had a difficult time with entering my information on the iPad. I could not locate some letters as it was a “Swiss” keyboard. I told him I was having difficulty because I’m accustomed to a US keyboard. He said in a very demeaning and sarcastic tone in front of others waiting to check in; you are in Switzerland, it’s a Swiss keyboard, you have to figure it out. Check in is not at the magic hotel, you have to walk approximately 1 block to hotel Krone. Room was not ready understandably as we arrived before 3 pm. Luggage had to be placed in the luggage room and DANIEL became frustrated when I asked him to repeat the location because it was unclear to me. He answered to me as I was a child. Super unnecessary. He needs to understand that he is the face of the hotel and the first and last contact. That is a crucial point where customer service must be on point understanding that people from all walks of life are coming through your doors. The location is perfect, however it is next to a courtyard where all the noise is heard and the church bell (across the street ) rings every hour and half hour. The hotel rooms have no air conditioning so you have to sleep with the windows open and a small provided fan. I stayed in mid September so the weather must be unbearable in the summer months. Above noise didn’t bother me, but if you are a light sleeper, this place is not for you. Clean room.

RUDE CUSTOMER SERVICE by DANIEL at the front desk for check in and check out. When checking in, I had a difficult time with entering my information on the iPad. I could not locate some letters as it was a “Swiss” keyboard. I told him I was having difficulty because I’m accustomed to a US keyboard. He said in a very demeaning and sarcastic tone in front of others waiting to check in; you are in Switzerland, it’s a Swiss keyboard, you have to figure it out. Check in is not at the magic hotel, you have to walk approximately 1 block to hotel Krone. Room was not ready understandably as we arrived before 3 pm. Luggage had to be placed in the luggage room and DANIEL became frustrated when I asked him to repeat the location because it was unclear to me. He answered to me as I was a child. Super unnecessary. He needs to understand that he is the face of the hotel and the first and last contact. That is a crucial point where customer service must be on point understanding that people from all walks of life are coming through your doors. The location is perfect, however it is next to a courtyard where all the noise is heard and the church bell (across the street ) rings every hour and half hour. The hotel rooms have no air conditioning so you have to sleep with the windows open and a small provided fan. I stayed in mid September so the weather must be unbearable in the summer months. Above noise didn’t bother me, but if you are a light sleeper, this place is not for you. Clean room.

10

James

14 mai 2025

·

A séjourné 3 nuits

We had a fantastic stay at Altstadt Magic in Luzern. The hotel is right in the heart of old town and less than a 10 minute walk to anything you would want to see. The staff were all friendly and helpful especially Ekaterina who helped us to get our lost luggage from the airline. She was very communicative throughout the process. The room itself had a balcony with a breathtaking view of the surrounding mountains

We had a fantastic stay at Altstadt Magic in Luzern. The hotel is right in the heart of old town and less than a 10 minute walk to anything you would want to see. The staff were all friendly and helpful especially Ekaterina who helped us to get our lost luggage from the airline. She was very communicative throughout the process. The room itself had a balcony with a breathtaking view of the surrounding mountains

6

Jemmel

24 mars 2025

·

A séjourné 3 nuits

Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly

Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly

10

Michael W

15 mai 2023

·

A séjourné 2 nuits

Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in

Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in

8

Paul

22 nov. 2024

·

A séjourné 2 nuits

We liked the property’s proximity to many of the sights to see in Luzern, however one day we came back from a day of going out and the door was wide open. We doubled checked when we left that the door was closed, so it must have been housekeeping that left our door wide open. Luckily all our things were still in the room and not stolen. After that we did not let housekeeping come into our room in fear that they would leave our door wide open again.

We liked the property’s proximity to many of the sights to see in Luzern, however one day we came back from a day of going out and the door was wide open. We doubled checked when we left that the door was closed, so it must have been housekeeping that left our door wide open. Luckily all our things were still in the room and not stolen. After that we did not let housekeeping come into our room in fear that they would leave our door wide open again.

2

Teodora

9 nov. 2024

·

A séjourné 1 nuit

The receptionist guy not friendly, I left my insulin at the room and i came back from olten back to luzern to retrieve my insulin and i ran from the train station to the hotel and the receptionist guy was so rude he thought i was rushing him, i was just out of breath because i ran from the terminal worried that the cleaner threw my insulin, he was rude when i was asking him if they already cleaned the room. He said i dont know!!! And just gave me key to the room and look for it .

The receptionist guy not friendly, I left my insulin at the room and i came back from olten back to luzern to retrieve my insulin and i ran from the train station to the hotel and the receptionist guy was so rude he thought i was rushing him, i was just out of breath because i ran from the terminal worried that the cleaner threw my insulin, he was rude when i was asking him if they already cleaned the room. He said i dont know!!! And just gave me key to the room and look for it .

10

Silvia

22 oct. 2024

·

A séjourné 2 nuits

Excellent location in historic inner city! Walkable everywhere in town to restaurants, shopping and sightseeing from the hotel! Wonderful staff at checking office located right at the hotel Krone right around the corner! Clean room and facility! Only very few utility vehicles as that part of the city is closed to traffic! Only minutes away walk from the train station across the bridge. Thank you altstadt Magic lucern hotel!👍

Excellent location in historic inner city! Walkable everywhere in town to restaurants, shopping and sightseeing from the hotel! Wonderful staff at checking office located right at the hotel Krone right around the corner! Clean room and facility! Only very few utility vehicles as that part of the city is closed to traffic! Only minutes away walk from the train station across the bridge. Thank you altstadt Magic lucern hotel!👍

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Exceptionnellement bien situé au cœur de la vieille ville, à proximité du pont de la Chapelle, avec un accès facile à pied à la gare, à la rivière, aux boutiques et aux sites touristiques. Le revers de la médaille est le bruit fréquent et l'accès difficile en voiture dans la zone piétonne.

Avis de voyageur à ce sujet

8

Leanne

9 sept. 2024

·

A séjourné 2 nuits

You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk

You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk

8

Michelle

13 août 2025

·

A séjourné 2 nuits

Great Location!

Great Location!

10

Teresita

26 sept. 2023

·

A séjourné 1 nuit

Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good

Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good

6

Renata

20 août 2025

·

A séjourné 1 nuit

First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.

First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.

10

Jacqueline

16 oct. 2024

·

A séjourné 1 nuit

Amazing location. Hotel rooms are simple but clean. I’d stay at this hotel again!

Amazing location. Hotel rooms are simple but clean. I’d stay at this hotel again!

8

Gordon

11 août 2025

·

A séjourné 3 nuits

Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.

Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.

10

Shafik

8 févr. 2025

·

A séjourné 2 nuits

Area is excellent, however driving car is not advisable.

Area is excellent, however driving car is not advisable.

10

Mike

10 sept. 2024

·

A séjourné 4 nuits

Nice room for stay in Lucerne. The hotel was in Old Town. Room was quiet at night even with the windows open. Lots of things to do and see during the day. Easy walk to train station and could be anywhere in Switzerland in 1-2 hours.

Nice room for stay in Lucerne. The hotel was in Old Town. Room was quiet at night even with the windows open. Lots of things to do and see during the day. Easy walk to train station and could be anywhere in Switzerland in 1-2 hours.

8

Duane

21 avr. 2024

·

A séjourné 3 nuits

The Altstadt Hotel is locate right in the heart of the Old Town. The room was uniquely decorated, simple, attractive and functional. Great location... if you don't mind the sounds of the old city - the bell tower clock right outside the window that rings every 15 minutes and then longer on the hour, and the hustle and bustle of delivery trucks in the early morning hours. Over all, it suit our purposes well.

The Altstadt Hotel is locate right in the heart of the Old Town. The room was uniquely decorated, simple, attractive and functional. Great location... if you don't mind the sounds of the old city - the bell tower clock right outside the window that rings every 15 minutes and then longer on the hour, and the hustle and bustle of delivery trucks in the early morning hours. Over all, it suit our purposes well.

10

Casey

6 juil. 2024

·

A séjourné 1 nuit

Great location, close to transit. Lots to see nearby

Great location, close to transit. Lots to see nearby

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est servi à l'hôtel Krone, situé à proximité, et est souvent qualifié de bon à excellent, bien que certains notent qu'il n'est pas inclus. Il n'y a pas de restaurant sur place à Magic, mais de nombreux restaurants se trouvent juste à l'extérieur.

Avis de voyageur à ce sujet

10

David

12 mai 2024

·

A séjourné 2 nuits

Great value for the money right in the heart of city center. The hotel staff were very helpful and courteous. Also breakfast was fantastic

Great value for the money right in the heart of city center. The hotel staff were very helpful and courteous. Also breakfast was fantastic

8

J.P.

25 juil. 2023

·

A séjourné 4 nuits

Right in the heart of the historic part of Luzern. Everything within walking distance. Absolutely a 3 star hotel and no more. Most staff are pleasant but not all. Check in is in another hotel on the next square as mentioned beforehand. But so is breakfast which was not mentioned. The surroundings are very, very noisy. From very early in the morning till very late at night.

Right in the heart of the historic part of Luzern. Everything within walking distance. Absolutely a 3 star hotel and no more. Most staff are pleasant but not all. Check in is in another hotel on the next square as mentioned beforehand. But so is breakfast which was not mentioned. The surroundings are very, very noisy. From very early in the morning till very late at night.

8

Leanne

9 sept. 2024

·

A séjourné 2 nuits

You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk

You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk

6

Carla

13 sept. 2024

·

A séjourné 1 nuit

The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.

The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.

8

Miguel Ángel

2 nov. 2024

·

A séjourné 2 nuits

Good hotel with small space but enough to rest. It’s ideal only for sleep. Good WiFi, however, breakfast is not included. Close to train and bus stations.

Good hotel with small space but enough to rest. It’s ideal only for sleep. Good WiFi, however, breakfast is not included. Close to train and bus stations.

10

Teresita

26 sept. 2023

·

A séjourné 1 nuit

Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good

Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good

8

Lillian

15 juin 2025

·

A séjourné 1 nuit

Annorlunda rum. Pirattema. Sov i en båt. Mycket centralt.God frukost.

Annorlunda rum. Pirattema. Sov i en båt. Mycket centralt.God frukost.

10

Michael W

15 mai 2023

·

A séjourné 2 nuits

Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in

Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in

10

Alberto

11 févr. 2026

·

A séjourné 1 nuit

Camera molto pulita e in linea con le mie aspettative. Personale cordiale e molto professionale. Ottima colazione, con vasta scelta di prodotti dolci e salati, caldi o freddi. Tutto perfetto.

Camera molto pulita e in linea con le mie aspettative. Personale cordiale e molto professionale. Ottima colazione, con vasta scelta di prodotti dolci e salati, caldi o freddi. Tutto perfetto.

8

Eric

4 oct. 2024

·

A séjourné 2 nuits

The property was clean and relatively quiet. There were a number of restaurant options in the area and it was within easy walking distance to many of the sites that are clearly worth seeing. The breakfast was outstanding.

The property was clean and relatively quiet. There were a number of restaurant options in the area and it was within easy walking distance to many of the sites that are clearly worth seeing. The breakfast was outstanding.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

6

NATHALIE

25 févr. 2025

·

A séjourné 1 nuit

Décoration du salon d'un autre temps, canapé taché, Très bruyant dès 5h30, bruits dans les escaliers et à l'extérieur

Décoration du salon d'un autre temps, canapé taché, Très bruyant dès 5h30, bruits dans les escaliers et à l'extérieur

8

Émilie

6 janv. 2025

·

A séjourné 3 nuits

Bien! Pas la meilleure chambre de mon voyage mais fait vraiment l’affaire pour un couple qui souhaite économiser le plus possible! Super emplacement.

Bien! Pas la meilleure chambre de mon voyage mais fait vraiment l’affaire pour un couple qui souhaite économiser le plus possible! Super emplacement.

2

Serge

14 août 2024

·

A séjourné 1 nuit

Réception de l’hôtel dans un autre édifice, difficile à trouver à plus de 500 mètres de l’hôtel. Ascenseur minuscule pour 1 seule personne avec des bagages. Ascenseur ne se rend pas au dernier étage où se trouvait la chambre, donc nous avons dû monter 2 étages par l’escalier avec les bagages. Chambre suffocante, salle de bain malpropre. Nous avons quitté dès notre arrivée pour dénicher un autre hôtel. Ne devrais pas être recommandé par Expédia.

Réception de l’hôtel dans un autre édifice, difficile à trouver à plus de 500 mètres de l’hôtel. Ascenseur minuscule pour 1 seule personne avec des bagages. Ascenseur ne se rend pas au dernier étage où se trouvait la chambre, donc nous avons dû monter 2 étages par l’escalier avec les bagages. Chambre suffocante, salle de bain malpropre. Nous avons quitté dès notre arrivée pour dénicher un autre hôtel. Ne devrais pas être recommandé par Expédia.

10

Lise

12 avr. 2024

·

A séjourné 1 nuit

Très bon service, tres bon accueil, très bien situé. La gentillesse du personnel est exceptionnelle. Je le recommande.

Très bon service, tres bon accueil, très bien situé. La gentillesse du personnel est exceptionnelle. Je le recommande.

10

Xujin

il y a 6 jours

·

A séjourné 1 nuit

Very good location. Very unique and interesting theme setting and deco. Good view with the old town and bell tower.

Very good location. Very unique and interesting theme setting and deco. Good view with the old town and bell tower.

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 15:00 à 23:00

Avant 11:00

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

Prix pour les dates à venir

septembre 2026

octobre 2026

Moins cher

Plus cher

Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

L'heure d'arrivée commence à 15:00 L'heure d'arrivée se termine à 23:00 L'heure de départ se termine à 11:00

L’enregistrement doit être effectué par une personne âgée d’au moins 25 ans.

Restrictions d'arrivée
Frais de départ tardif : CHF 50.00 (sous réserve de disponibilité) ;

Conditions d'âge
L'âge minimum des clients est de 18 ans

Animaux de compagnie
Animaux d'assistance non autorisés ; Animaux de compagnie non autorisés ;

Services de la réception
La réception est ouverte tous les jours de 6h30 à 23h00. Le lieu d'enregistrement diffère du lieu de l'établissement. Lieu d'enregistrement : [Altstadt Hotel Krone Luzern, Weinmarkt 12, Lucerne]. Si vous arrivez à l'établissement en dehors des heures d'ouverture, vous devrez vous enregistrer dans un autre lieu : [Hotel des Balances, Weinmarkt, Lucerne]. La réception est assurée pendant des heures limitées. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatique. L'établissement est situé dans une zone piétonne ; toutefois, les clients sont autorisés à se garer devant l'hôtel lors de l'arrivée et du départ. L'enregistrement et le petit-déjeuner pour cet établissement se déroulent dans un lieu différent, Hotel Krone, Weinmarkt 12, Lucerne 6004, à 130 mètres de l'Altstadt Hotel Magic Luzern. L'enregistrement entre 23h00 et 6h30 s'effectue à l'Hotel des Balances, situé de l'autre côté de la rue.

Identification
Une pièce d'identité avec photo délivrée par le gouvernement ainsi qu'une carte de crédit, une carte de débit ou un dépôt en espèces peuvent être exigés lors de l'enregistrement pour les frais accessoires ;

Politique concernant les enfants et les lits d'appoint
Des frais supplémentaires par personne peuvent s'appliquer et varier selon la politique de l'établissement ; Cet établissement dispose d'espaces extérieurs, tels que des balcons, des patios ou des terrasses, qui peuvent ne pas être adaptés aux enfants ; si vous avez des inquiétudes, nous vous recommandons de contacter l'établissement avant votre arrivée pour confirmer qu'il peut vous accueillir dans une chambre appropriée ; Aucun berceau (lit pour bébé) disponible. Aucun lit d'appoint/supplémentaire disponible

Restauration
Des petits-déjeuners buffet sont disponibles tous les jours de 7h00 à midi moyennant des frais. Frais pour le petit-déjeuner buffet : environ CHF 23 par personne ;

Frais et taxes obligatoires

Il vous sera demandé de payer les frais suivants à l'établissement. Les frais peuvent inclure les taxes applicables :

Une taxe est imposée par la ville : CHF 2.50 par personne, par nuit