Altstadt Hotel Magic Luzern
From
US$ 141
/noite
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From
US$ 141
/noite
Sobre este alojamento
Adults-only hotel in Lucerne with individually decorated rooms and convenient amenities like concierge services and luggage storage.
Localização
Altstadt Hotel Magic Luzern fica em Centro Histórico de Lucerne, uma zona de Lucerna, e está numa área comercial e perto do passeio marítimo. Alguns marcos locais são Ponte da Capela e Ponte do Moinho, mas para viver algumas atividades locais deve experimentar Terminal de Ferry de Lucerna e Vinícola Bioweingut Sitenrain. Também vale a pena visitar Museu da Natureza e Museu Gletschergarten. Aproveite as encostas por ali perto com esqui de fundo e esqui de velocidade ou conheça outras atividades ao ar livre como passeios com raquetes de neve e a patinagem no gelo.
Estacionamento
Quartos de não fumadores
Serviço de estacionamento
Balcão de turismo
Limpeza a seco
Serviços de limpeza
Localização
Kornmarkt, Centro Histórico de Lucerne, Lucerna, Suíça
Opções de quartos
1
Kingsuite with Whirlpool
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
323 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaBanheira de hidromassagemAcessível por escadas
1
Barock Suite with Whirlpool
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
258 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaBanheira de hidromassagemAcessível por escadas
6
Farmer Room
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
226 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
3
Pirate Room
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
226 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
1
Lionheart Suite with Whirlpool
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
323 ft²
Vista para a cidadeVista para o rioAquecimentoCofre de segurançaCasa de banho privadaBanheira de hidromassagemAcessível por escadas
6
Honeymoon Suite
Detalhes do quarto
3× Camas De Casal Extragrandes
Dormidas 6
1066 ft²
Vista para a cidadeVista para o rioAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
8
Lotus Room
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
226 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
6
Symphony Room
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
226 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
7
Swiss Chalet
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
269 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
8
Mystic Room
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
226 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
3
Aladin Room
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
388 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
5
Egypt Room
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
323 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
10
Angel Room
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
301 ft²
Vista para a cidadeAquecimentoCofre de segurançaCasa de banho privadaAcessível por escadas
Avaliações dos hóspedes sobre Altstadt Hotel Magic Luzern
7.6
Bom
Com base em 1.013 avaliações verificadas
Quem se hospeda aqui?
Negócios
14%
Casal
52%
Família
13%
Grupos
12%
Individual
7%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
O Altstadt Hotel Magic Luzern está localizado no coração da Cidade Velha de Lucerna, com acesso a pé à Ponte da Capela, lojas e transporte público, oferecendo quartos temáticos que variam de espaçosos com varanda a espaços mais simples, dependendo da atribuição.
Saiba maisIsto foi útil?
O que pensam os hóspedes
O Altstadt Hotel Magic Luzern está localizado no coração da Cidade Velha de Lucerna, com acesso a pé à Ponte da Capela, lojas e transporte público, oferecendo quartos temáticos que variam de espaçosos com varanda a espaços mais simples, dependendo da atribuição.
Muitos hóspedes acham os quartos limpos e alguns desfrutam de vistas deslumbrantes ou banheiras de hidromassagem no quarto, enquanto o feedback sobre o serviço é misto, com relatos de ajuda amigável juntamente com reclamações de grosseria e o check-in fora do local, no Hotel Krone, próximo. As desvantagens comuns incluem a ausência de ar condicionado (ventiladores são fornecidos), ruído significativo da rua e dos sinos, e dificuldades no acesso ou estacionamento na zona pedonal. A qualidade dos quartos varia, com alguma decoração datada ou peculiar, ocasionais problemas de manutenção ou limpeza e Wi-Fi intermitente. No geral, espere uma base central e charmosa, ideal para viajantes que priorizam a localização em vez do conforto completo.
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Instalações
As instalações no local são básicas: não há recepção no edifício e o check-in/out é feito no Hotel Krone, próximo. Não há ar condicionado (ventiladores são fornecidos), o elevador é muito pequeno com escadas adicionais, e o acesso de carro/valet na zona pedonal pode ser confuso.
Avaliações dos hóspedes relacionadas
6
Xifan
4 de jul. de 2024
·
A estadia foi de 1 noite
Parking is terrible.
Parking is terrible.
6
david
28 de out. de 2024
·
A estadia foi de 2 noites
Check in was at another hotel so we needed to walk to our hotel and then to the check in hotel and back with all of our suitcases Hotel said it had parking but they didn’t have available
Check in was at another hotel so we needed to walk to our hotel and then to the check in hotel and back with all of our suitcases Hotel said it had parking but they didn’t have available
6
James
29 de out. de 2025
·
A estadia foi de 2 noites
The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.
The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.
6
Renata
20 de ago. de 2025
·
A estadia foi de 1 noite
First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.
First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.
8
mayur
14 de jul. de 2024
·
A estadia foi de 1 noite
Inconvenient Checkin and Checkout. Have to go to another property to checkin.
Inconvenient Checkin and Checkout. Have to go to another property to checkin.
6
Jemmel
24 de mar. de 2025
·
A estadia foi de 3 noites
Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly
Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly
10
Michael W
15 de mai. de 2023
·
A estadia foi de 2 noites
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
6
Philip
24 de jul. de 2024
·
A estadia foi de 2 noites
Convenient location in Lucerne Altstadt. 10 mins walk from Lucerne HB station. Friendly staff (reception is in the partner Hotel Krone close by). Very small lift to bedroom floors. Reasonable sized bedroom - Farmer themed, with multiple cockerell figures on the walls - a bit starnge! Farmewr room is located at the back of the property overlooking roofs and an alleyway - no vista! The wardrobe had a digital security safe for storing valuables. Bathroom was clean. Shower (over the bath) was okay, but no dedicated shower (cubicle). No air conditioning - expected in all decent hotels nowadays, and given it was 30C ambient temperature. Flies flying around room and some dead on the floor. Had to keep window open for some ventilation but with curtain across to prevent heat build up in the room. Breakfast was at the nearby pertner Hotel Krone - resonable choice and decent quality. Out of choice, I would not stay at the Hotel Magic again, but would consider staying at the partner Hotel Krone (having previously stayed there).
Convenient location in Lucerne Altstadt. 10 mins walk from Lucerne HB station. Friendly staff (reception is in the partner Hotel Krone close by). Very small lift to bedroom floors. Reasonable sized bedroom - Farmer themed, with multiple cockerell figures on the walls - a bit starnge! Farmewr room is located at the back of the property overlooking roofs and an alleyway - no vista! The wardrobe had a digital security safe for storing valuables. Bathroom was clean. Shower (over the bath) was okay, but no dedicated shower (cubicle). No air conditioning - expected in all decent hotels nowadays, and given it was 30C ambient temperature. Flies flying around room and some dead on the floor. Had to keep window open for some ventilation but with curtain across to prevent heat build up in the room. Breakfast was at the nearby pertner Hotel Krone - resonable choice and decent quality. Out of choice, I would not stay at the Hotel Magic again, but would consider staying at the partner Hotel Krone (having previously stayed there).
10
Shafik
8 de fev. de 2025
·
A estadia foi de 2 noites
Area is excellent, however driving car is not advisable.
Area is excellent, however driving car is not advisable.
6
David
20 de set. de 2024
·
A estadia foi de 2 noites
Lots of stairs to get to the room and kind of odd that you had to check in at a different hotel. Overall was in a good location
Lots of stairs to get to the room and kind of odd that you had to check in at a different hotel. Overall was in a good location
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Limpeza
O feedback sobre a limpeza é misto: muitos hóspedes acharam os quartos muito limpos ou impecáveis, mas vários relataram problemas como manchas, poeira ou teias de aranha, insetos e móveis desgastados.
Avaliações dos hóspedes relacionadas
2
Shui Lin Ena
19 de jun. de 2024
·
A estadia foi de 1 noite
This hotel is horrible due to ridiculous service, poor condition and dirtiness of the room! There are 5 sizeable spiders (3cm-4cm each) in my room hanging in the ceiling! The staff at the reception thought that we were overreacting and being rude to us! I know it maybe common in Europe but I guess this should not be expected in a city hotel. I am disappointed with the staff as he felt annoyed and was arrogant when dealing with our problems. His attitude made me feel that I am only exaggerating the poor condition of such hotel. He failed to comfort us as a guest and we had to bear with his worse attitude towards us. He took a picture of the spiders and claimed that the housekeeper didn’t do his job! Unfortunately, there were more spiders over the night which we could not rest at all! I did ask the staff if I could change another room by paying extra. He just quickly turned me down with a rude manner! The trash bin in the toilet had not been cleared where the rubbish from previous guests remained! The lamp was out of order. The room is at the roof floor which we could only be reached by stairs. Although I have booked two more nights and fully paid for this hotel, I still decided to book and moved to another hotel even though I know that I won’t get any refund! Don’t book this hotel. The service is ridiculous and it is so dirty and in a poor condition. A separate complaint email will go to the hotel!
This hotel is horrible due to ridiculous service, poor condition and dirtiness of the room! There are 5 sizeable spiders (3cm-4cm each) in my room hanging in the ceiling! The staff at the reception thought that we were overreacting and being rude to us! I know it maybe common in Europe but I guess this should not be expected in a city hotel. I am disappointed with the staff as he felt annoyed and was arrogant when dealing with our problems. His attitude made me feel that I am only exaggerating the poor condition of such hotel. He failed to comfort us as a guest and we had to bear with his worse attitude towards us. He took a picture of the spiders and claimed that the housekeeper didn’t do his job! Unfortunately, there were more spiders over the night which we could not rest at all! I did ask the staff if I could change another room by paying extra. He just quickly turned me down with a rude manner! The trash bin in the toilet had not been cleared where the rubbish from previous guests remained! The lamp was out of order. The room is at the roof floor which we could only be reached by stairs. Although I have booked two more nights and fully paid for this hotel, I still decided to book and moved to another hotel even though I know that I won’t get any refund! Don’t book this hotel. The service is ridiculous and it is so dirty and in a poor condition. A separate complaint email will go to the hotel!
6
Dennis
1 de nov. de 2024
·
A estadia foi de 1 noite
The room was not so clean as expected. Next to the bed was a spot of candle wax on the wall, the mirror over the couch was full of handprints.
The room was not so clean as expected. Next to the bed was a spot of candle wax on the wall, the mirror over the couch was full of handprints.
8
Gordon
11 de ago. de 2025
·
A estadia foi de 3 noites
Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.
Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.
6
U.W
26 de out. de 2024
·
A estadia foi de 2 noites
Habe es bereits schon an der Rezeption gemeldet, dass die bereitgestellten kaffeesahne offen waren und das ein absolutes no-Go ist. Es ist sehr unangenehm. Der Staub/Dreck war unter der Decke versteckt, Insekten und Spinnen inkl. Spinnennetze waren auch im Zimmer;
Habe es bereits schon an der Rezeption gemeldet, dass die bereitgestellten kaffeesahne offen waren und das ein absolutes no-Go ist. Es ist sehr unangenehm. Der Staub/Dreck war unter der Decke versteckt, Insekten und Spinnen inkl. Spinnennetze waren auch im Zimmer;
8
Vincent
18 de nov. de 2025
·
A estadia foi de 2 noites
The unit was very clean and everything work as it should. They only problem was that all the cigarette smoke comes in the building from people who use to smoke at the entrance. Second, if you are planning to wake up a little late the housekeepers will wake you up, doing their job very loud at 7am.
The unit was very clean and everything work as it should. They only problem was that all the cigarette smoke comes in the building from people who use to smoke at the entrance. Second, if you are planning to wake up a little late the housekeepers will wake you up, doing their job very loud at 7am.
2
Bhawandeep
1 de set. de 2025
·
A estadia foi de 3 noites
NO air conditioning. Room was not cleaned well. Toilet had stains in there well. Only plus was the prime location.
NO air conditioning. Room was not cleaned well. Toilet had stains in there well. Only plus was the prime location.
2
Zeeshan
7 de set. de 2024
·
A estadia foi de 1 noite
Room was very dirty and small. Staff was very rude and not willing to help. No A/c in the room. Terrible stay. Avoid at all cost
Room was very dirty and small. Staff was very rude and not willing to help. No A/c in the room. Terrible stay. Avoid at all cost
10
Robert L
11 de jun. de 2024
·
A estadia foi de 1 noite
The staff was excellent and so helpful, the room was spotless. So clean. Perfect location in the historic district.
The staff was excellent and so helpful, the room was spotless. So clean. Perfect location in the historic district.
6
Manuela
17 de jan. de 2025
·
A estadia foi de 3 noites
Das Zimmer war abgenutzt, Matratze sehr unbequem, Sofa und Vorhänge wiesen Fecken auf. Fühlte sich unsauber an, obwohl die Laken und Kissenbezüge sauber waren. Man sollte mit Sicherheit noch Oropax mitnehmen, da sehr hellhörig/laut ist. Der Glockenturm schläge alle 30min/1Std, auch durch die Nacht, insgesamt kein toller Aufenthalt.
Das Zimmer war abgenutzt, Matratze sehr unbequem, Sofa und Vorhänge wiesen Fecken auf. Fühlte sich unsauber an, obwohl die Laken und Kissenbezüge sauber waren. Man sollte mit Sicherheit noch Oropax mitnehmen, da sehr hellhörig/laut ist. Der Glockenturm schläge alle 30min/1Std, auch durch die Nacht, insgesamt kein toller Aufenthalt.
10
Patrick
26 de fev. de 2026
·
A estadia foi de 2 noites
Sauber, super Bett, top Whirlpool, top Lage
Sauber, super Bett, top Whirlpool, top Lage
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Quartos
Os quartos são muito variáveis e temáticos: alguns são grandes, com varandas ou banheiras de hidromassagem no quarto e excelentes vistas, enquanto outros parecem pequenos ou antiquados, têm tetos inclinados ou banheiros compactos, e não têm ar condicionado (ventiladores são fornecidos), com ruído notável da rua e dos sinos. O desempenho do Wi-Fi e da TV é inconsistente, e o conforto da cama varia.
Avaliações dos hóspedes relacionadas
8
David
23 de set. de 2024
·
A estadia foi de 2 noites
Stayed in Egypt room which is top floor. Themed rooms are weird and kinda fun at the same time. Thank goodness weather was cool enough for open windows given room has no AC. Expensive due to location in center of old city. The beautiful clock tower ( just across the square) chimes the hours all night which made for unrestful sleep with windows open. I’d recommend ownership add AC to the room.
Stayed in Egypt room which is top floor. Themed rooms are weird and kinda fun at the same time. Thank goodness weather was cool enough for open windows given room has no AC. Expensive due to location in center of old city. The beautiful clock tower ( just across the square) chimes the hours all night which made for unrestful sleep with windows open. I’d recommend ownership add AC to the room.
6
Traci
22 de ago. de 2025
·
A estadia foi de 4 noites
The hotel was in a great location- nice and easy to walk to several restaurants and shopping. We really enjoyed that. However, there was no a/c, the WiFi never worked at all, and check in was at another hotel and then a short walk to our hotel. That meant if we needed anything, we had to walk to the other hotel.
The hotel was in a great location- nice and easy to walk to several restaurants and shopping. We really enjoyed that. However, there was no a/c, the WiFi never worked at all, and check in was at another hotel and then a short walk to our hotel. That meant if we needed anything, we had to walk to the other hotel.
6
James
29 de out. de 2025
·
A estadia foi de 2 noites
The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.
The main positive for this hotel is it's in a great location. However, that location can also be very loud, especially at night. We stayed in the Mystic room and while it's big enough from front to back there is very little to get into and out of the bed. The bathroom was fine. Check-in is at a different hotel which was a bit weird.
6
Katherine
29 de jul. de 2024
·
A estadia foi de 1 noite
Overall nice stay. Hot tub in the room was nice, odd decor (statues of David and Beethoven?) No air conditioning or fan so very hot to sleep. Otherwise clean and great location right near the covered bridge.
Overall nice stay. Hot tub in the room was nice, odd decor (statues of David and Beethoven?) No air conditioning or fan so very hot to sleep. Otherwise clean and great location right near the covered bridge.
4
Richard
12 de ago. de 2025
·
A estadia foi de 2 noites
Bed was uncomfortable. No airconditioning. Old and tired.
Bed was uncomfortable. No airconditioning. Old and tired.
10
athena
30 de set. de 2025
·
A estadia foi de 2 noites
Room right in the heart of everything. Getting there was really confusing even with the proper hotel check in location. GPS would not show driivng on the cobblestone. Got lucky enough to get the one room with a balcony as well.
Room right in the heart of everything. Getting there was really confusing even with the proper hotel check in location. GPS would not show driivng on the cobblestone. Got lucky enough to get the one room with a balcony as well.
8
Marla
11 de ago. de 2025
·
A estadia foi de 3 noites
The room was great and the front office staff were wonderfully helpful. The internet was a disaster, worked intermittently and made it appear Safari wasn’t working on my iPad. Wish there was air conditioning.
The room was great and the front office staff were wonderfully helpful. The internet was a disaster, worked intermittently and made it appear Safari wasn’t working on my iPad. Wish there was air conditioning.
8
Beth
15 de out. de 2024
·
A estadia foi de 1 noite
There are several different rooms offered at this location. Be aware that not all rooms are appropriate for all people. Someone over six feet tall would find the shower in the Angel Room of this hotel very difficult.
There are several different rooms offered at this location. Be aware that not all rooms are appropriate for all people. Someone over six feet tall would find the shower in the Angel Room of this hotel very difficult.
2
Judith
7 de set. de 2025
·
A estadia foi de 1 noite
There was no city View. We looked over dirty roofs. No air conditioning and the windows did not lock and no screens. I have been in many city hotels but the bathroom and shower were the smallest I had ever seen. We had to struggle up steps with luggage. The furniture old and newer were banged up and not nice. Certainly different from the pictures. Only one room has the photo of the outdoor seating. You enter through an alley where smokers like to linger. You check in at another hotel about 1-2 blocks away. Daniel, the front office manager is rude, argumentative and unhelpful
There was no city View. We looked over dirty roofs. No air conditioning and the windows did not lock and no screens. I have been in many city hotels but the bathroom and shower were the smallest I had ever seen. We had to struggle up steps with luggage. The furniture old and newer were banged up and not nice. Certainly different from the pictures. Only one room has the photo of the outdoor seating. You enter through an alley where smokers like to linger. You check in at another hotel about 1-2 blocks away. Daniel, the front office manager is rude, argumentative and unhelpful
8
Nick
13 de set. de 2025
·
A estadia foi de 3 noites
Stayed in honeymoon suite with a beautiful view of the city and river. Bed was comfortable, room was clean and enjoyed our stay. Thankfully there were fans in the room to keep you cool because no A/C. If you do some research ahead of time finding the hotel and check in location is easy.
Stayed in honeymoon suite with a beautiful view of the city and river. Bed was comfortable, room was clean and enjoyed our stay. Thankfully there were fans in the room to keep you cool because no A/C. If you do some research ahead of time finding the hotel and check in location is easy.
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Serviço
O serviço é inconsistente: muitos mencionam funcionários simpáticos e prestativos e assistência ocasional antecipada, mas outros relatam interações rudes, ausência de funcionários no local e camareiras barulhentas ou descuidadas. O check-in e o suporte são feitos no Hotel Krone, próximo, o que alguns acham inconveniente.
Avaliações dos hóspedes relacionadas
8
Monty
18 de jun. de 2024
·
A estadia foi de 1 noite
The check in is actually a block away in a different hotel, so it is not convenient at the first.
The check in is actually a block away in a different hotel, so it is not convenient at the first.
6
Carla
13 de set. de 2024
·
A estadia foi de 1 noite
The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.
The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.
8
Doreen
12 de mar. de 2024
·
A estadia foi de 1 noite
Sehr nettes Personal.
Sehr nettes Personal.
8
William
19 de set. de 2025
·
A estadia foi de 2 noites
RUDE CUSTOMER SERVICE by DANIEL at the front desk for check in and check out. When checking in, I had a difficult time with entering my information on the iPad. I could not locate some letters as it was a “Swiss” keyboard. I told him I was having difficulty because I’m accustomed to a US keyboard. He said in a very demeaning and sarcastic tone in front of others waiting to check in; you are in Switzerland, it’s a Swiss keyboard, you have to figure it out. Check in is not at the magic hotel, you have to walk approximately 1 block to hotel Krone. Room was not ready understandably as we arrived before 3 pm. Luggage had to be placed in the luggage room and DANIEL became frustrated when I asked him to repeat the location because it was unclear to me. He answered to me as I was a child. Super unnecessary. He needs to understand that he is the face of the hotel and the first and last contact. That is a crucial point where customer service must be on point understanding that people from all walks of life are coming through your doors. The location is perfect, however it is next to a courtyard where all the noise is heard and the church bell (across the street ) rings every hour and half hour. The hotel rooms have no air conditioning so you have to sleep with the windows open and a small provided fan. I stayed in mid September so the weather must be unbearable in the summer months. Above noise didn’t bother me, but if you are a light sleeper, this place is not for you. Clean room.
RUDE CUSTOMER SERVICE by DANIEL at the front desk for check in and check out. When checking in, I had a difficult time with entering my information on the iPad. I could not locate some letters as it was a “Swiss” keyboard. I told him I was having difficulty because I’m accustomed to a US keyboard. He said in a very demeaning and sarcastic tone in front of others waiting to check in; you are in Switzerland, it’s a Swiss keyboard, you have to figure it out. Check in is not at the magic hotel, you have to walk approximately 1 block to hotel Krone. Room was not ready understandably as we arrived before 3 pm. Luggage had to be placed in the luggage room and DANIEL became frustrated when I asked him to repeat the location because it was unclear to me. He answered to me as I was a child. Super unnecessary. He needs to understand that he is the face of the hotel and the first and last contact. That is a crucial point where customer service must be on point understanding that people from all walks of life are coming through your doors. The location is perfect, however it is next to a courtyard where all the noise is heard and the church bell (across the street ) rings every hour and half hour. The hotel rooms have no air conditioning so you have to sleep with the windows open and a small provided fan. I stayed in mid September so the weather must be unbearable in the summer months. Above noise didn’t bother me, but if you are a light sleeper, this place is not for you. Clean room.
10
James
14 de mai. de 2025
·
A estadia foi de 3 noites
We had a fantastic stay at Altstadt Magic in Luzern. The hotel is right in the heart of old town and less than a 10 minute walk to anything you would want to see. The staff were all friendly and helpful especially Ekaterina who helped us to get our lost luggage from the airline. She was very communicative throughout the process. The room itself had a balcony with a breathtaking view of the surrounding mountains
We had a fantastic stay at Altstadt Magic in Luzern. The hotel is right in the heart of old town and less than a 10 minute walk to anything you would want to see. The staff were all friendly and helpful especially Ekaterina who helped us to get our lost luggage from the airline. She was very communicative throughout the process. The room itself had a balcony with a breathtaking view of the surrounding mountains
6
Jemmel
24 de mar. de 2025
·
A estadia foi de 3 noites
Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly
Absolutely great location Only downfall is that you have to checkin and out 120 metres away at the Krone hotel.no phone to call reception you have to communicate through WhatsApp. Room got very hot but you can’t even control temperature, as it’s regulated. Also no English subtitles on tv , that’s regulated too . Otherwise great location .Every room has a theme which is a great idea. Staff were friendly
10
Michael W
15 de mai. de 2023
·
A estadia foi de 2 noites
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
8
Paul
22 de nov. de 2024
·
A estadia foi de 2 noites
We liked the property’s proximity to many of the sights to see in Luzern, however one day we came back from a day of going out and the door was wide open. We doubled checked when we left that the door was closed, so it must have been housekeeping that left our door wide open. Luckily all our things were still in the room and not stolen. After that we did not let housekeeping come into our room in fear that they would leave our door wide open again.
We liked the property’s proximity to many of the sights to see in Luzern, however one day we came back from a day of going out and the door was wide open. We doubled checked when we left that the door was closed, so it must have been housekeeping that left our door wide open. Luckily all our things were still in the room and not stolen. After that we did not let housekeeping come into our room in fear that they would leave our door wide open again.
2
Teodora
9 de nov. de 2024
·
A estadia foi de 1 noite
The receptionist guy not friendly, I left my insulin at the room and i came back from olten back to luzern to retrieve my insulin and i ran from the train station to the hotel and the receptionist guy was so rude he thought i was rushing him, i was just out of breath because i ran from the terminal worried that the cleaner threw my insulin, he was rude when i was asking him if they already cleaned the room. He said i dont know!!! And just gave me key to the room and look for it .
The receptionist guy not friendly, I left my insulin at the room and i came back from olten back to luzern to retrieve my insulin and i ran from the train station to the hotel and the receptionist guy was so rude he thought i was rushing him, i was just out of breath because i ran from the terminal worried that the cleaner threw my insulin, he was rude when i was asking him if they already cleaned the room. He said i dont know!!! And just gave me key to the room and look for it .
10
Silvia
22 de out. de 2024
·
A estadia foi de 2 noites
Excellent location in historic inner city! Walkable everywhere in town to restaurants, shopping and sightseeing from the hotel! Wonderful staff at checking office located right at the hotel Krone right around the corner! Clean room and facility! Only very few utility vehicles as that part of the city is closed to traffic! Only minutes away walk from the train station across the bridge. Thank you altstadt Magic lucern hotel!👍
Excellent location in historic inner city! Walkable everywhere in town to restaurants, shopping and sightseeing from the hotel! Wonderful staff at checking office located right at the hotel Krone right around the corner! Clean room and facility! Only very few utility vehicles as that part of the city is closed to traffic! Only minutes away walk from the train station across the bridge. Thank you altstadt Magic lucern hotel!👍
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização excepcionalmente central na Cidade Velha, perto da Ponte da Capela, com fácil acesso a pé à estação, rio, lojas e pontos turísticos. A contrapartida é o ruído frequente e o acesso desafiador de carro na zona pedonal.
Avaliações dos hóspedes relacionadas
8
Leanne
9 de set. de 2024
·
A estadia foi de 2 noites
You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk
You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk
8
Michelle
13 de ago. de 2025
·
A estadia foi de 2 noites
Great Location!
Great Location!
10
Teresita
26 de set. de 2023
·
A estadia foi de 1 noite
Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good
Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good
6
Renata
20 de ago. de 2025
·
A estadia foi de 1 noite
First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.
First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.
10
Jacqueline
16 de out. de 2024
·
A estadia foi de 1 noite
Amazing location. Hotel rooms are simple but clean. I’d stay at this hotel again!
Amazing location. Hotel rooms are simple but clean. I’d stay at this hotel again!
8
Gordon
11 de ago. de 2025
·
A estadia foi de 3 noites
Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.
Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.
10
Shafik
8 de fev. de 2025
·
A estadia foi de 2 noites
Area is excellent, however driving car is not advisable.
Area is excellent, however driving car is not advisable.
10
Mike
10 de set. de 2024
·
A estadia foi de 4 noites
Nice room for stay in Lucerne. The hotel was in Old Town. Room was quiet at night even with the windows open. Lots of things to do and see during the day. Easy walk to train station and could be anywhere in Switzerland in 1-2 hours.
Nice room for stay in Lucerne. The hotel was in Old Town. Room was quiet at night even with the windows open. Lots of things to do and see during the day. Easy walk to train station and could be anywhere in Switzerland in 1-2 hours.
8
Duane
21 de abr. de 2024
·
A estadia foi de 3 noites
The Altstadt Hotel is locate right in the heart of the Old Town. The room was uniquely decorated, simple, attractive and functional. Great location... if you don't mind the sounds of the old city - the bell tower clock right outside the window that rings every 15 minutes and then longer on the hour, and the hustle and bustle of delivery trucks in the early morning hours. Over all, it suit our purposes well.
The Altstadt Hotel is locate right in the heart of the Old Town. The room was uniquely decorated, simple, attractive and functional. Great location... if you don't mind the sounds of the old city - the bell tower clock right outside the window that rings every 15 minutes and then longer on the hour, and the hustle and bustle of delivery trucks in the early morning hours. Over all, it suit our purposes well.
10
Casey
6 de jul. de 2024
·
A estadia foi de 1 noite
Great location, close to transit. Lots to see nearby
Great location, close to transit. Lots to see nearby
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O café da manhã é servido no Hotel Krone, próximo, e é frequentemente considerado bom a excelente, embora alguns observem que não está incluído. Não há restaurante no local no Magic, mas há muitos restaurantes logo ali.
Avaliações dos hóspedes relacionadas
10
David
12 de mai. de 2024
·
A estadia foi de 2 noites
Great value for the money right in the heart of city center. The hotel staff were very helpful and courteous. Also breakfast was fantastic
Great value for the money right in the heart of city center. The hotel staff were very helpful and courteous. Also breakfast was fantastic
8
J.P.
25 de jul. de 2023
·
A estadia foi de 4 noites
Right in the heart of the historic part of Luzern. Everything within walking distance. Absolutely a 3 star hotel and no more. Most staff are pleasant but not all. Check in is in another hotel on the next square as mentioned beforehand. But so is breakfast which was not mentioned. The surroundings are very, very noisy. From very early in the morning till very late at night.
Right in the heart of the historic part of Luzern. Everything within walking distance. Absolutely a 3 star hotel and no more. Most staff are pleasant but not all. Check in is in another hotel on the next square as mentioned beforehand. But so is breakfast which was not mentioned. The surroundings are very, very noisy. From very early in the morning till very late at night.
8
Leanne
9 de set. de 2024
·
A estadia foi de 2 noites
You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk
You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk
6
Carla
13 de set. de 2024
·
A estadia foi de 1 noite
The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.
The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.
8
Miguel Ángel
2 de nov. de 2024
·
A estadia foi de 2 noites
Good hotel with small space but enough to rest. It’s ideal only for sleep. Good WiFi, however, breakfast is not included. Close to train and bus stations.
Good hotel with small space but enough to rest. It’s ideal only for sleep. Good WiFi, however, breakfast is not included. Close to train and bus stations.
10
Teresita
26 de set. de 2023
·
A estadia foi de 1 noite
Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good
Love the location of this hotel .if your room have a balcony, it’s overlooking the chapel bridge. This is my second time in this hotel . I like it because of the view of the balcony . Also , they have good restaurants and shopping’s as you step out . The hotel just need a bathroom update . the downside is, if it’s your first time to stay in this hotel , you will get confused finding it coz the front desk is on a different hotel and different location . The breakfast is good
8
Lillian
15 de jun. de 2025
·
A estadia foi de 1 noite
Annorlunda rum. Pirattema. Sov i en båt. Mycket centralt.God frukost.
Annorlunda rum. Pirattema. Sov i en båt. Mycket centralt.God frukost.
10
Michael W
15 de mai. de 2023
·
A estadia foi de 2 noites
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
Unique property…..very quirky…..our bed was inside a boat in a pirate themed room. Room was spacious and comfortable….. slightly noisy as the hotel is next to the bell tower. Located in the heart of the old town near the river. Great restaurants and shopping nearby. Nice breakfast. Friendly staff. We had an auto so valet was nice…. And at a reasonable price Important to read the special instructions and go to the nearby Hotel Krone to check in
10
Alberto
11 de fev. de 2026
·
A estadia foi de 1 noite
Camera molto pulita e in linea con le mie aspettative. Personale cordiale e molto professionale. Ottima colazione, con vasta scelta di prodotti dolci e salati, caldi o freddi. Tutto perfetto.
Camera molto pulita e in linea con le mie aspettative. Personale cordiale e molto professionale. Ottima colazione, con vasta scelta di prodotti dolci e salati, caldi o freddi. Tutto perfetto.
8
Eric
4 de out. de 2024
·
A estadia foi de 2 noites
The property was clean and relatively quiet. There were a number of restaurant options in the area and it was within easy walking distance to many of the sites that are clearly worth seeing. The breakfast was outstanding.
The property was clean and relatively quiet. There were a number of restaurant options in the area and it was within easy walking distance to many of the sites that are clearly worth seeing. The breakfast was outstanding.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
João C
23 de jul. de 2026
·
A estadia foi de 2 noites
Excelente experiência. Localização perfeita.
Excelente experiência. Localização perfeita.
8
Aida
28 de jun. de 2026
·
A estadia foi de 3 noites
Quarto limpo, equipe de funcionários boa, café da manhã muito bom,
Quarto limpo, equipe de funcionários boa, café da manhã muito bom,
8
Mario
21 de jun. de 2026
·
A estadia foi de 1 noite
O local é exatamente como fiz na descrição e nos comentários. Achei o check-in super fácil.
O local é exatamente como fiz na descrição e nos comentários. Achei o check-in super fácil.
10
Ramon
2 de dez. de 2024
·
A estadia foi de 1 noite
Achei complicado localizar o hotel porque não pode entrar carro próximo ao local, tive que deixar o carro há uns 400m e ir com as malas na mão,, fazendo um zig zag entre o comércio até localiza-lo. Ainda não havia recepção e fizemos o checkin em outro hotel próximo, apenas isso tenho como ponto negativo, porém para andar a pé é bem tranquilo e próximo da ponte e da igreja. Também achei o quarto com um tamanho excelente, é um quarto antigo, com piso um pouco frio, porém tiveram o cuidado de deixar várias opções no frigobar de bebidas e alguns petiscos, também muito atenciosos com os kits de banho, roupas de cama excelentes, cama boa, chuveiro com banheira muito bom. Tambem achei muito escuro no corredor quando saímos do elevador, mas o quarto é bom e recomendo a hospedagem.
Achei complicado localizar o hotel porque não pode entrar carro próximo ao local, tive que deixar o carro há uns 400m e ir com as malas na mão,, fazendo um zig zag entre o comércio até localiza-lo. Ainda não havia recepção e fizemos o checkin em outro hotel próximo, apenas isso tenho como ponto negativo, porém para andar a pé é bem tranquilo e próximo da ponte e da igreja. Também achei o quarto com um tamanho excelente, é um quarto antigo, com piso um pouco frio, porém tiveram o cuidado de deixar várias opções no frigobar de bebidas e alguns petiscos, também muito atenciosos com os kits de banho, roupas de cama excelentes, cama boa, chuveiro com banheira muito bom. Tambem achei muito escuro no corredor quando saímos do elevador, mas o quarto é bom e recomendo a hospedagem.
8
ISABELLE
24 de mai. de 2024
·
A estadia foi de 2 noites
A localizacao é incrivil! Cafe da manha tb muito bom. Quarto limpo e confortavel. So achei estranho fazer o check in em outro hotel da rede proximo, o que nos dificultou um pouco com as malas. O cafe da manha tb era nesse anexo. A decoracao de cada quarto é um pouco estranha, tematica, mas ok. O principal mesmo deste hotel é a localizacao, quarto amplo e cafe da manha bom.
A localizacao é incrivil! Cafe da manha tb muito bom. Quarto limpo e confortavel. So achei estranho fazer o check in em outro hotel da rede proximo, o que nos dificultou um pouco com as malas. O cafe da manha tb era nesse anexo. A decoracao de cada quarto é um pouco estranha, tematica, mas ok. O principal mesmo deste hotel é a localizacao, quarto amplo e cafe da manha bom.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:00
Antes das 11:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-19: NO DATA
- 2026-09-20: 219.48366199804687USD
- 2026-09-21: NO DATA
- 2026-09-22: NO DATA
- 2026-09-23: NO DATA
- 2026-09-24: NO DATA
- 2026-09-25: 354.7650449814453USD
- 2026-09-26: NO DATA
- 2026-09-27: 376.30147591308594USD
- 2026-09-28: NO DATA
- 2026-09-29: 370.20127829394534USD
- 2026-09-30: NO DATA
- 2026-10-01: 413.03690986035156USD
- 2026-10-02: 399.97308467187503USD
- 2026-10-03: NO DATA
- 2026-10-04: 396.59157149218754USD
- 2026-10-05: 287.1167472583008USD
- 2026-10-06: 346.9070367597656USD
- 2026-10-07: 306.52415194628907USD
- 2026-10-08: 393.6831518876953USD
- 2026-10-09: 337.80647877539064USD
- 2026-10-10: 318.33207265234375USD
- 2026-10-11: 228.45228516601563USD
- 2026-10-12: 277.6677046977539USD
- 2026-10-13: 268.99604002197265USD
- 2026-10-14: 308.0386682978516USD
- 2026-10-15: 220.3701034272461USD
- 2026-10-16: 326.2532090898438USD
- 2026-10-17: 297.5061759033203USD
- 2026-10-18: 228.10381811572267USD
- 2026-10-19: 185.9383235810547USD
- 2026-10-20: 202.27643862207032USD
- 2026-10-21: 191.19252949951172USD
- 2026-10-22: 209.22460836621096USD
- 2026-10-23: 234.79817808154297USD
- 2026-10-24: 365.6552055126953USD
- 2026-10-25: 252.20432018310547USD
- 2026-10-26: 184.8124786459961USD
- 2026-10-27: 180.53625182226563USD
- 2026-10-28: 178.78734436621093USD
- 2026-10-29: 163.52868325878907USD
- 2026-10-30: 174.44266145947267USD
- 2026-10-31: 196.6740285415039USD
- 2026-11-01: 175.99357906152343USD
- 2026-11-02: 187.02394662402344USD
- 2026-11-03: 141.58814937426757USD
- 2026-11-04: 172.70966750146485USD
- 2026-11-05: 195.43501900634766USD
- 2026-11-06: 218.8841367324219USD
- 2026-11-07: 209.32636361914064USD
- 2026-11-08: 128.13540740698244USD
- 2026-11-09: 136.2508970786133USD
- 2026-11-10: 145.4355968076172USD
- 2026-11-11: 146.2860926591797USD
- 2026-11-12: 145.1455522746582USD
- 2026-11-13: 185.9383235810547USD
- 2026-11-14: 184.80876315966796USD
- 2026-11-15: 129.75339654760742USD
- 2026-11-16: 165.4855002163086USD
- 2026-11-17: 120.98120343041992USD
- 2026-11-18: 149.10718080908202USD
- 2026-11-19: 174.20650024121093USD
O check-in deve ser efetuado por alguém com uma idade mínima de 25 anos.
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Limpeza a seco
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Limpeza a seco
Serviços de limpeza
Câmbio de moeda
Cofre
Depósito de bagagem
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Lockers Available
Geral
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Apenas para adultos
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Internet
Wi-fi gratuito