Swiss Diamond Hotel & Spa
US$441
/ night
Avg. for September
Prices for Swiss Diamond Hotel & Spa
Select dates to see prices and availability
US$441
/ night
Avg. for September
Monthly average prices
Nightly prices at Swiss Diamond Hotel & Spa average US$364 in the cheapest month (November) and US$501 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$375 |
| February | US$396 |
| March | US$373 |
| April | US$413 |
| May | US$386 |
| June | US$469 |
| July | US$501 |
| August | US$481 |
| September | US$441 |
| October | US$398 |
| November | US$364 |
| December | US$365 |
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Sept · US$441
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Most expensive: July (~US$501)
Cheapest: November (~US$364)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a hot tub. This hotel also features complimentary wire...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. A train station pick-up service is provided at no charge, and free valet parking is available onsite.
Dining
Grab a bite at Restaurant Lago, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Rooms
Make yourself at home in one of the 84 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Location
With a stay at Swiss Diamond Hotel & SPA in Vico Morcote, you'll be next to a golf course, just steps from Lake Lugano and a 5-minute drive from Swissminiatur. This golf hotel is 3.3 mi (5.3 km) from Monte San Salvatore and 4.6 mi (7.4 km) from Casinò di Campione.
What's nearby
Lake Lugano(0.1 Miles)
Morcote Castle Estate Winery(1.2 Miles)
Swissminiatur(2 Miles)
Botanical Garden Parco San Grato(2.9 Miles)
Monte San Salvatore(3.3 Miles)
Lido di Campione(4.4 Miles)
Casinò di Campione(4.6 Miles)
MASILugano Museum of Art of Italian Switzerland(5.3 Miles)
LAC Lugano Arte e Cultura(5.3 Miles)
Via Nassa(5.4 Miles)
Chiesa di Santa Maria degli Angioli(5.4 Miles)
Piazza della Riforma(5.6 Miles)
Parco Ciani(5.8 Miles)
Villa Ciani(5.9 Miles)
Santa Maria degli Angeli(5.9 Miles)
Lugano (LUG-Agno)(8.2 Miles)
Milan Malpensa Airport (MXP)(39.2 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Riva Lago Olivella, Vico Morcote, Switzerland
Lake Lugano (0.1 Miles)
Morcote Castle Estate Winery (1.2 Miles)
Swissminiatur (2 Miles)
Botanical Garden Parco San Grato (2.9 Miles)
Monte San Salvatore (3.3 Miles)
Lido di Campione (4.4 Miles)
Room options
7
Deluxe Suite, 1 Bedroom, Lake View
Room details
1 Double Bed
Sleeps 3
861 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
7
Presidential Suite, 1 Bedroom, Terrace, Lake View
Room details
1 Double Bed
Sleeps 3
1076 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Classic Double Room
Room details
1 Double Bed
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Prestige Double Room
Room details
1 Double Bed
Sleeps 2
258 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
7
Superior Double Room, Lake View
Room details
1 Double Bed
Sleeps 2
269 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Deluxe Double Or Twin Room, Balcony, Lake View
Room details
1 Double Bed
Sleeps 3
430 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Swiss Diamond Hotel & Spa
8.7
Fabulous
Based on 1,241 verified reviews
Who stays here?
Business
14%
Couple
51%
Family
19%
Group
11%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Swiss Diamond Hotel & Spa, travelers frequently praise the stunning lakeside setting, sweeping views, and welcoming staff, while noting trade-offs that include a somewhat remote location, intermittent air-conditioning issues, and some dated or worn areas.
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What guests think
At Swiss Diamond Hotel & Spa, travelers frequently praise the stunning lakeside setting, sweeping views, and welcoming staff, while noting trade-offs that include a somewhat remote location, intermittent air-conditioning issues, and some dated or worn areas.
Guests often enjoy the spa and pools, though a few mention limited loungers or occasional event use affecting access. Breakfast earns repeated praise, while restaurant quality and pricing draw mixed feedback. Overall, it suits travelers seeking lakeside relaxation more than urban convenience.
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AI-generated summary based on recent guest reviews
Facilities
The spa and pools are widely appreciated, and a hotel shuttle helps with transfers to town. Some guests report limited loungers, worn spa tiles, or event bookings that restrict pool access.
Related guest reviews
10
William
23 Sept 2023
·
Stayed 4 nights
Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return!
Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return!
2
Sigrid
8 Oct 2024
·
Stayed 1 night
Wir bekamen ein Deluxezimmer mit lake view im 1.Stock mit Blick auf den Parkplatz, als ob die Autos vor dem Fenster parken würden! Keine Chance zu tauschen! Das Spa völlig abgewohnt mit vielen abgeschlagenen Kacheln, keine freien Liegen - es gibt ca 15 für ca 100 Gäste ! Auch das Frühstück verbringt man neben den Autos! Und das bei den Preisen!!!
Wir bekamen ein Deluxezimmer mit lake view im 1.Stock mit Blick auf den Parkplatz, als ob die Autos vor dem Fenster parken würden! Keine Chance zu tauschen! Das Spa völlig abgewohnt mit vielen abgeschlagenen Kacheln, keine freien Liegen - es gibt ca 15 für ca 100 Gäste ! Auch das Frühstück verbringt man neben den Autos! Und das bei den Preisen!!!
10
Sonia
4 Jul 2022
·
Stayed 2 nights
Het verblijf was prima, 1 minpunt er was niet voldoende ligbedden om te genieten van de zon. Aan de accommodatie op het gras waren er onbezette plaatsen.Deze waren de ganse dag vrij maar we mochten deze niet bezetten.Er was geen mogelijkheid tot reserveren en de tweede dag ook niet. Op deze 5 lege bedden lagen alleen handdoeken en magazines. Dit was een spijtig zaak aangezien er dan toch privileges waren. mvg Sonja
Het verblijf was prima, 1 minpunt er was niet voldoende ligbedden om te genieten van de zon. Aan de accommodatie op het gras waren er onbezette plaatsen.Deze waren de ganse dag vrij maar we mochten deze niet bezetten.Er was geen mogelijkheid tot reserveren en de tweede dag ook niet. Op deze 5 lege bedden lagen alleen handdoeken en magazines. Dit was een spijtig zaak aangezien er dan toch privileges waren. mvg Sonja
10
Vivian
29 Aug 2025
·
Stayed 1 night
This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you
This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you
2
Melissa
7 Sept 2024
·
Stayed 1 night
Hotel is in a bad location, not near anything. Facilities are old and dated. Pictures fail to sure a highway between top and bottom portion of hotel making any balcony views unattractive. Literally a parking lot is your view so not worth it. There was a wedding while we were there so we couldn’t use the pool. The service was standoffish and unpleasant staff.
Hotel is in a bad location, not near anything. Facilities are old and dated. Pictures fail to sure a highway between top and bottom portion of hotel making any balcony views unattractive. Literally a parking lot is your view so not worth it. There was a wedding while we were there so we couldn’t use the pool. The service was standoffish and unpleasant staff.
10
sahil
14 Nov 2024
·
Stayed 4 nights
Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .
Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .
8
Matt
16 Apr 2025
·
Stayed 3 nights
Had a barking dog in the roim below us. Not good. Staff was helpful in getting owners to mostly stop it. Wont stay where dogs are allowed again.
Had a barking dog in the roim below us. Not good. Staff was helpful in getting owners to mostly stop it. Wont stay where dogs are allowed again.
10
Aras
5 Jun 2024
·
Stayed 4 nights
Amazing stay ,definitely 5* The staff amazing ,drivers sooooo sweet ,they even drop and pick you up from station Really had best time ,definitely comming back again !Really recommend it .
Amazing stay ,definitely 5* The staff amazing ,drivers sooooo sweet ,they even drop and pick you up from station Really had best time ,definitely comming back again !Really recommend it .
10
Caroline
27 Oct 2024
·
Stayed 2 nights
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
10
Martin
8 Feb 2022
·
Stayed 1 night
Das Swiss Diamond Hotel ist echt ein wunderschönes Erlebnis. Das Hotel lässt kaum Wünsche offen. Mit einer Tollen Poolanlage die sogar im tiefsten Winter geöffnet ist. (Wasser zwar eiskalt, aber evtl. was für verrückte Sauna gänger 😅) dann gibt es einen Innenpool und ein grossartiger Spa bereich. Der Service ist echt grossartig. uns wurde bei jedem problem und all unseren wünschen weitergeholfen. Bei der Frage e ob es evtl. eine ladestation für unser fahrzeug gibt, haben sie direkt unseren Autoschlüssel entgegengenommen und unser Auto direkt zur Ladestation gefahren. Das ist Service! Auch der Zimmerservice war fantastisch. Als wir bemerkten das bereits alle Restaurants in Morcote geschlossen waren, haben wir den Zimmerservice angerufen und sie haben unsere Suite umgehend im ein kleines Restaurant verwandelt. Das ganze hat natürlich seinen preis, aber eben dafür kriegt man einiges geboten. Man merkt das das Hotel schon etwas in die Jahre gekommen ist und trotzdem sieht alles super gepglegt aus. Vieles ist Rennoviert oder einfach in einem sehr gepflegten zustand. Übrigens empfehlen wir eine Suite mit Seeblick zu buchen. Wir werden das Swiss Diamond Hotel ganz bestimmt wieder besuchen. :)
Das Swiss Diamond Hotel ist echt ein wunderschönes Erlebnis. Das Hotel lässt kaum Wünsche offen. Mit einer Tollen Poolanlage die sogar im tiefsten Winter geöffnet ist. (Wasser zwar eiskalt, aber evtl. was für verrückte Sauna gänger 😅) dann gibt es einen Innenpool und ein grossartiger Spa bereich. Der Service ist echt grossartig. uns wurde bei jedem problem und all unseren wünschen weitergeholfen. Bei der Frage e ob es evtl. eine ladestation für unser fahrzeug gibt, haben sie direkt unseren Autoschlüssel entgegengenommen und unser Auto direkt zur Ladestation gefahren. Das ist Service! Auch der Zimmerservice war fantastisch. Als wir bemerkten das bereits alle Restaurants in Morcote geschlossen waren, haben wir den Zimmerservice angerufen und sie haben unsere Suite umgehend im ein kleines Restaurant verwandelt. Das ganze hat natürlich seinen preis, aber eben dafür kriegt man einiges geboten. Man merkt das das Hotel schon etwas in die Jahre gekommen ist und trotzdem sieht alles super gepglegt aus. Vieles ist Rennoviert oder einfach in einem sehr gepflegten zustand. Übrigens empfehlen wir eine Suite mit Seeblick zu buchen. Wir werden das Swiss Diamond Hotel ganz bestimmt wieder besuchen. :)
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe rooms and common areas as clean and well maintained, but several report stained furnishings, dirty curtains, or bathroom mold, and a few note tired spa surfaces.
Related guest reviews
10
William
23 Sept 2023
·
Stayed 4 nights
Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return!
Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return!
4
oleg
29 Jul 2024
·
Stayed 3 nights
Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight
Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight
2
Sigrid
8 Oct 2024
·
Stayed 1 night
Wir bekamen ein Deluxezimmer mit lake view im 1.Stock mit Blick auf den Parkplatz, als ob die Autos vor dem Fenster parken würden! Keine Chance zu tauschen! Das Spa völlig abgewohnt mit vielen abgeschlagenen Kacheln, keine freien Liegen - es gibt ca 15 für ca 100 Gäste ! Auch das Frühstück verbringt man neben den Autos! Und das bei den Preisen!!!
Wir bekamen ein Deluxezimmer mit lake view im 1.Stock mit Blick auf den Parkplatz, als ob die Autos vor dem Fenster parken würden! Keine Chance zu tauschen! Das Spa völlig abgewohnt mit vielen abgeschlagenen Kacheln, keine freien Liegen - es gibt ca 15 für ca 100 Gäste ! Auch das Frühstück verbringt man neben den Autos! Und das bei den Preisen!!!
8
Victor
13 Jun 2025
·
Stayed 3 nights
The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
2
Ferdinand
29 May 2024
·
Stayed 2 nights
-Der Fernseher ging nicht -Das Waschbeckenwasser ist nicht richtig abgelaufen -Der Sessel hatte ein Brandloch -In der Dusche hat es geschimmelt -Haben bei der Ankunft nicht mal ansatzweise eine Erklärung bekommen wo zb. der Frühstücksraum oder sonstige Räumlichkeiten sind. -Nie im Leben ein 5 Sterne Hotel
-Der Fernseher ging nicht -Das Waschbeckenwasser ist nicht richtig abgelaufen -Der Sessel hatte ein Brandloch -In der Dusche hat es geschimmelt -Haben bei der Ankunft nicht mal ansatzweise eine Erklärung bekommen wo zb. der Frühstücksraum oder sonstige Räumlichkeiten sind. -Nie im Leben ein 5 Sterne Hotel
10
Cherece
20 Dec 2022
·
Stayed 19,345 nights
Swiss Diamond Hotel located in Vico Morcote, provided exceptional services during my stay . I would give a rating of six stars because the staff goes above and beyond to ensure the satisfaction of their guests. The level of professionalism and kindness from all staff members goes beyond the average service seen at many top rated hotels. The staff genuinely cares for the guests and are not fixated on money. I was personally attended to by the hotel manager Adnan, who provided room service at no charge, after an episode of regurgitation the night before, which left me weak the following morning. Sabrina at the front desk and Armondo in food services, are two of the most amazing people I have ever met. In a world where good customer service has increasingly decreased, it is important to recognize, give credit and sustain good workers. Sabrina is very kind, patient and caring. Sabrina assisted in planning my excursions and went the extra Mile to ensure my safety and comfort while traveling. Armondo in food services always greets you with a warm smile and provides exceptional service on every level. Even though all staff members are kind and caring, the hotel would not be the same without Sabrina and Armondo. Service is prompt and the hotel is beautiful and very clean. I highly recommend this hotel and look forward to visiting again!!
Swiss Diamond Hotel located in Vico Morcote, provided exceptional services during my stay . I would give a rating of six stars because the staff goes above and beyond to ensure the satisfaction of their guests. The level of professionalism and kindness from all staff members goes beyond the average service seen at many top rated hotels. The staff genuinely cares for the guests and are not fixated on money. I was personally attended to by the hotel manager Adnan, who provided room service at no charge, after an episode of regurgitation the night before, which left me weak the following morning. Sabrina at the front desk and Armondo in food services, are two of the most amazing people I have ever met. In a world where good customer service has increasingly decreased, it is important to recognize, give credit and sustain good workers. Sabrina is very kind, patient and caring. Sabrina assisted in planning my excursions and went the extra Mile to ensure my safety and comfort while traveling. Armondo in food services always greets you with a warm smile and provides exceptional service on every level. Even though all staff members are kind and caring, the hotel would not be the same without Sabrina and Armondo. Service is prompt and the hotel is beautiful and very clean. I highly recommend this hotel and look forward to visiting again!!
10
Aylin
12 Mar 2022
·
Stayed 4 nights
Wir haben einen wunderschönen Urlaub gehabt, das Personal ist sehr freundlich und das Hotel ist wirklich sauber! Die Zimmer sind sehr gros und super ausgestattet. Unser Frühstück war wirklich fantastisch, wir haben viel Auswahl gehabt und es hat alles sehr lecker geschmeckt. Das hotel besuchen wir bestimmt noch einmal wieder vielen Dank
Wir haben einen wunderschönen Urlaub gehabt, das Personal ist sehr freundlich und das Hotel ist wirklich sauber! Die Zimmer sind sehr gros und super ausgestattet. Unser Frühstück war wirklich fantastisch, wir haben viel Auswahl gehabt und es hat alles sehr lecker geschmeckt. Das hotel besuchen wir bestimmt noch einmal wieder vielen Dank
10
Caroline
27 Oct 2024
·
Stayed 2 nights
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
10
Martin
8 Feb 2022
·
Stayed 1 night
Das Swiss Diamond Hotel ist echt ein wunderschönes Erlebnis. Das Hotel lässt kaum Wünsche offen. Mit einer Tollen Poolanlage die sogar im tiefsten Winter geöffnet ist. (Wasser zwar eiskalt, aber evtl. was für verrückte Sauna gänger 😅) dann gibt es einen Innenpool und ein grossartiger Spa bereich. Der Service ist echt grossartig. uns wurde bei jedem problem und all unseren wünschen weitergeholfen. Bei der Frage e ob es evtl. eine ladestation für unser fahrzeug gibt, haben sie direkt unseren Autoschlüssel entgegengenommen und unser Auto direkt zur Ladestation gefahren. Das ist Service! Auch der Zimmerservice war fantastisch. Als wir bemerkten das bereits alle Restaurants in Morcote geschlossen waren, haben wir den Zimmerservice angerufen und sie haben unsere Suite umgehend im ein kleines Restaurant verwandelt. Das ganze hat natürlich seinen preis, aber eben dafür kriegt man einiges geboten. Man merkt das das Hotel schon etwas in die Jahre gekommen ist und trotzdem sieht alles super gepglegt aus. Vieles ist Rennoviert oder einfach in einem sehr gepflegten zustand. Übrigens empfehlen wir eine Suite mit Seeblick zu buchen. Wir werden das Swiss Diamond Hotel ganz bestimmt wieder besuchen. :)
Das Swiss Diamond Hotel ist echt ein wunderschönes Erlebnis. Das Hotel lässt kaum Wünsche offen. Mit einer Tollen Poolanlage die sogar im tiefsten Winter geöffnet ist. (Wasser zwar eiskalt, aber evtl. was für verrückte Sauna gänger 😅) dann gibt es einen Innenpool und ein grossartiger Spa bereich. Der Service ist echt grossartig. uns wurde bei jedem problem und all unseren wünschen weitergeholfen. Bei der Frage e ob es evtl. eine ladestation für unser fahrzeug gibt, haben sie direkt unseren Autoschlüssel entgegengenommen und unser Auto direkt zur Ladestation gefahren. Das ist Service! Auch der Zimmerservice war fantastisch. Als wir bemerkten das bereits alle Restaurants in Morcote geschlossen waren, haben wir den Zimmerservice angerufen und sie haben unsere Suite umgehend im ein kleines Restaurant verwandelt. Das ganze hat natürlich seinen preis, aber eben dafür kriegt man einiges geboten. Man merkt das das Hotel schon etwas in die Jahre gekommen ist und trotzdem sieht alles super gepglegt aus. Vieles ist Rennoviert oder einfach in einem sehr gepflegten zustand. Übrigens empfehlen wir eine Suite mit Seeblick zu buchen. Wir werden das Swiss Diamond Hotel ganz bestimmt wieder besuchen. :)
10
Fadi
7 Aug 2024
·
Stayed 2 nights
Clean and made us feel relaxed.
Clean and made us feel relaxed.
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AI-generated summary based on recent guest reviews
Rooms
Many rooms feel spacious with standout lake views, but several guests experienced weak or seasonal AC and dated decor, and some lake-facing rooms report road noise or less appealing lower-floor outlooks.
Related guest reviews
10
William
23 Sept 2023
·
Stayed 4 nights
Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return!
Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return!
4
oleg
29 Jul 2024
·
Stayed 3 nights
Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight
Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight
2
Sigrid
8 Oct 2024
·
Stayed 1 night
Wir bekamen ein Deluxezimmer mit lake view im 1.Stock mit Blick auf den Parkplatz, als ob die Autos vor dem Fenster parken würden! Keine Chance zu tauschen! Das Spa völlig abgewohnt mit vielen abgeschlagenen Kacheln, keine freien Liegen - es gibt ca 15 für ca 100 Gäste ! Auch das Frühstück verbringt man neben den Autos! Und das bei den Preisen!!!
Wir bekamen ein Deluxezimmer mit lake view im 1.Stock mit Blick auf den Parkplatz, als ob die Autos vor dem Fenster parken würden! Keine Chance zu tauschen! Das Spa völlig abgewohnt mit vielen abgeschlagenen Kacheln, keine freien Liegen - es gibt ca 15 für ca 100 Gäste ! Auch das Frühstück verbringt man neben den Autos! Und das bei den Preisen!!!
10
Heather
31 Jul 2023
·
This hotel was very "White Lotus" in the best way. It is luxurious and immaculate. Our room had an amazing view of Lake Lugano that took my breath away. The staff was helpful and attentive; they arranged a shuttle to pick us up at the train station and also to bring us into town for a dinner reservation. We could have spent hours down by the lake and pool but also just watching the view from our balcony. The only downfall was the price of the food (40 chf for a club sandwich seemed a little much, even for swiss prices). We chose to eat at the hotel once and the food was decent. The breakfast buffet on the roof is perfect and delicious. Every detail of the hotel is thought out and it is a lovely property. I do wish that they had more eco friendly toiletries and would have liked a Nespresso machine or similar in the room rather than instant coffee. Overall we would stay here again without a doubt. An amazing property worth the drive from the main city.
This hotel was very "White Lotus" in the best way. It is luxurious and immaculate. Our room had an amazing view of Lake Lugano that took my breath away. The staff was helpful and attentive; they arranged a shuttle to pick us up at the train station and also to bring us into town for a dinner reservation. We could have spent hours down by the lake and pool but also just watching the view from our balcony. The only downfall was the price of the food (40 chf for a club sandwich seemed a little much, even for swiss prices). We chose to eat at the hotel once and the food was decent. The breakfast buffet on the roof is perfect and delicious. Every detail of the hotel is thought out and it is a lovely property. I do wish that they had more eco friendly toiletries and would have liked a Nespresso machine or similar in the room rather than instant coffee. Overall we would stay here again without a doubt. An amazing property worth the drive from the main city.
8
Victor
13 Jun 2025
·
Stayed 3 nights
The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
6
Manisha Reenye
30 Mar 2025
·
Stayed 1 night
We had 2 rooms for one night, upon checkin we requested side by side rooms and were accommodated. Our rooms were not exceptionally hot and we adjusted the temperature before leaving for dinner. When we returned, rooms were not any lower in temperature and we were advised that the hotel is fully booked and there are. No rooms to change to. Along with this, maintenance advised us that we were the only ones complaining and
We had 2 rooms for one night, upon checkin we requested side by side rooms and were accommodated. Our rooms were not exceptionally hot and we adjusted the temperature before leaving for dinner. When we returned, rooms were not any lower in temperature and we were advised that the hotel is fully booked and there are. No rooms to change to. Along with this, maintenance advised us that we were the only ones complaining and
10
Catherine
15 Jul 2025
·
Stayed 3 nights
We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC.
We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC.
8
Jazza a j a aldabbous
19 Sept 2023
·
Stayed 6 nights
LAKE VIEW ROOM IS BEAUTIFULLY.
LAKE VIEW ROOM IS BEAUTIFULLY.
2
Michael
1 Nov 2024
·
Stayed 1 night
Staff is friendly but there is no AC. Spoke to front desk, but they mentioned the entire hotel has no AC because this time of year it is off. So the room was extremely uncomfortable. They brought us a fan, but it was loud and not helpful. We opened the window, only to have cigarette smoke enter our room. Gross. little disappointed considering what I paid. Find an alternative as there appears to be no solution for this problem. They gave us 2 other room options, both of which had no AC.
Staff is friendly but there is no AC. Spoke to front desk, but they mentioned the entire hotel has no AC because this time of year it is off. So the room was extremely uncomfortable. They brought us a fan, but it was loud and not helpful. We opened the window, only to have cigarette smoke enter our room. Gross. little disappointed considering what I paid. Find an alternative as there appears to be no solution for this problem. They gave us 2 other room options, both of which had no AC.
10
Caroline
27 Oct 2024
·
Stayed 2 nights
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as warm, attentive, and proactive, with helpful drivers and front-desk support. However, multiple reviews cite poor management or communication, inflexible check-in, and inconsistent restaurant or concierge service.
Related guest reviews
4
oleg
29 Jul 2024
·
Stayed 3 nights
Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight
Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight
10
Sabrina
13 Oct 2025
·
Stayed 7 nights
Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time.
Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time.
10
Vivian
29 Aug 2025
·
Stayed 1 night
This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you
This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you
10
Michael
19 Sept 2024
·
Stayed 4 nights
An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌
An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌
8
Michael
14 Sept 2024
·
Stayed 4 nights
Hotel very nice and well kept. Staff was horrible and area near hotel very quiet.
Hotel very nice and well kept. Staff was horrible and area near hotel very quiet.
6
QUINNON
27 Oct 2024
·
Stayed 2 nights
No A/C ; Sub standard Conceirge services, should not advertise as a five star.
No A/C ; Sub standard Conceirge services, should not advertise as a five star.
10
Cherece
20 Dec 2022
·
Stayed 19,345 nights
Swiss Diamond Hotel located in Vico Morcote, provided exceptional services during my stay . I would give a rating of six stars because the staff goes above and beyond to ensure the satisfaction of their guests. The level of professionalism and kindness from all staff members goes beyond the average service seen at many top rated hotels. The staff genuinely cares for the guests and are not fixated on money. I was personally attended to by the hotel manager Adnan, who provided room service at no charge, after an episode of regurgitation the night before, which left me weak the following morning. Sabrina at the front desk and Armondo in food services, are two of the most amazing people I have ever met. In a world where good customer service has increasingly decreased, it is important to recognize, give credit and sustain good workers. Sabrina is very kind, patient and caring. Sabrina assisted in planning my excursions and went the extra Mile to ensure my safety and comfort while traveling. Armondo in food services always greets you with a warm smile and provides exceptional service on every level. Even though all staff members are kind and caring, the hotel would not be the same without Sabrina and Armondo. Service is prompt and the hotel is beautiful and very clean. I highly recommend this hotel and look forward to visiting again!!
Swiss Diamond Hotel located in Vico Morcote, provided exceptional services during my stay . I would give a rating of six stars because the staff goes above and beyond to ensure the satisfaction of their guests. The level of professionalism and kindness from all staff members goes beyond the average service seen at many top rated hotels. The staff genuinely cares for the guests and are not fixated on money. I was personally attended to by the hotel manager Adnan, who provided room service at no charge, after an episode of regurgitation the night before, which left me weak the following morning. Sabrina at the front desk and Armondo in food services, are two of the most amazing people I have ever met. In a world where good customer service has increasingly decreased, it is important to recognize, give credit and sustain good workers. Sabrina is very kind, patient and caring. Sabrina assisted in planning my excursions and went the extra Mile to ensure my safety and comfort while traveling. Armondo in food services always greets you with a warm smile and provides exceptional service on every level. Even though all staff members are kind and caring, the hotel would not be the same without Sabrina and Armondo. Service is prompt and the hotel is beautiful and very clean. I highly recommend this hotel and look forward to visiting again!!
4
Elizabeth
2 Sept 2025
·
Stayed 2 nights
The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve.
The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve.
10
Aras
5 Jun 2024
·
Stayed 4 nights
Amazing stay ,definitely 5* The staff amazing ,drivers sooooo sweet ,they even drop and pick you up from station Really had best time ,definitely comming back again !Really recommend it .
Amazing stay ,definitely 5* The staff amazing ,drivers sooooo sweet ,they even drop and pick you up from station Really had best time ,definitely comming back again !Really recommend it .
10
Caroline
27 Oct 2024
·
Stayed 2 nights
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
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AI-generated summary based on recent guest reviews
Location
Scenic lakeside setting between Lugano and Morcote, with peaceful views and a shuttle that helps reach town. Several guests found it far from the city and less convenient for attractions.
Related guest reviews
8
Avery
28 May 2024
·
Stayed 3 nights
Excellent location and service
Excellent location and service
10
Heather
31 Jul 2023
·
This hotel was very "White Lotus" in the best way. It is luxurious and immaculate. Our room had an amazing view of Lake Lugano that took my breath away. The staff was helpful and attentive; they arranged a shuttle to pick us up at the train station and also to bring us into town for a dinner reservation. We could have spent hours down by the lake and pool but also just watching the view from our balcony. The only downfall was the price of the food (40 chf for a club sandwich seemed a little much, even for swiss prices). We chose to eat at the hotel once and the food was decent. The breakfast buffet on the roof is perfect and delicious. Every detail of the hotel is thought out and it is a lovely property. I do wish that they had more eco friendly toiletries and would have liked a Nespresso machine or similar in the room rather than instant coffee. Overall we would stay here again without a doubt. An amazing property worth the drive from the main city.
This hotel was very "White Lotus" in the best way. It is luxurious and immaculate. Our room had an amazing view of Lake Lugano that took my breath away. The staff was helpful and attentive; they arranged a shuttle to pick us up at the train station and also to bring us into town for a dinner reservation. We could have spent hours down by the lake and pool but also just watching the view from our balcony. The only downfall was the price of the food (40 chf for a club sandwich seemed a little much, even for swiss prices). We chose to eat at the hotel once and the food was decent. The breakfast buffet on the roof is perfect and delicious. Every detail of the hotel is thought out and it is a lovely property. I do wish that they had more eco friendly toiletries and would have liked a Nespresso machine or similar in the room rather than instant coffee. Overall we would stay here again without a doubt. An amazing property worth the drive from the main city.
8
Victor
13 Jun 2025
·
Stayed 3 nights
The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
10
Felicia
7 Jun 2024
·
Stayed 1 night
Helt fantastiskt! Servicen var exceptionell med trevlig personal och bra bemötande. Frukosten hade mycket alternativ med allt från frukt, efterrätter och mackor med olika pålägg. Utsikten från rummet samt från frukostsalen var fantastisk. Området ligger ca 15min med bil från stan men hotellet erbjuder transfer mellan hotellet och stan vilket gav möjlighet till lugn miljö samt statsliv.
Helt fantastiskt! Servicen var exceptionell med trevlig personal och bra bemötande. Frukosten hade mycket alternativ med allt från frukt, efterrätter och mackor med olika pålägg. Utsikten från rummet samt från frukostsalen var fantastisk. Området ligger ca 15min med bil från stan men hotellet erbjuder transfer mellan hotellet och stan vilket gav möjlighet till lugn miljö samt statsliv.
10
Catherine
15 Jul 2025
·
Stayed 3 nights
We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC.
We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC.
2
Melissa
7 Sept 2024
·
Stayed 1 night
Hotel is in a bad location, not near anything. Facilities are old and dated. Pictures fail to sure a highway between top and bottom portion of hotel making any balcony views unattractive. Literally a parking lot is your view so not worth it. There was a wedding while we were there so we couldn’t use the pool. The service was standoffish and unpleasant staff.
Hotel is in a bad location, not near anything. Facilities are old and dated. Pictures fail to sure a highway between top and bottom portion of hotel making any balcony views unattractive. Literally a parking lot is your view so not worth it. There was a wedding while we were there so we couldn’t use the pool. The service was standoffish and unpleasant staff.
10
Yulia
30 Jun 2025
·
Stayed 1 night
Beautiful hotel right on the lake
Beautiful hotel right on the lake
10
Aryo
18 Jun 2024
·
Stayed 4 nights
Excellent Hotel in a very nice location.
Excellent Hotel in a very nice location.
10
sahil
14 Nov 2024
·
Stayed 4 nights
Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .
Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .
10
Caroline
27 Oct 2024
·
Stayed 2 nights
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is repeatedly praised for quality and variety. Restaurant experiences are mixed, with some enjoying meals but others finding quality average and prices high.
Related guest reviews
10
Andreas
10 Feb 2022
·
Stayed 2 nights
Perfekter Aufenthalt . Sensationelles Frühstück .
Perfekter Aufenthalt . Sensationelles Frühstück .
10
Heather
31 Jul 2023
·
This hotel was very "White Lotus" in the best way. It is luxurious and immaculate. Our room had an amazing view of Lake Lugano that took my breath away. The staff was helpful and attentive; they arranged a shuttle to pick us up at the train station and also to bring us into town for a dinner reservation. We could have spent hours down by the lake and pool but also just watching the view from our balcony. The only downfall was the price of the food (40 chf for a club sandwich seemed a little much, even for swiss prices). We chose to eat at the hotel once and the food was decent. The breakfast buffet on the roof is perfect and delicious. Every detail of the hotel is thought out and it is a lovely property. I do wish that they had more eco friendly toiletries and would have liked a Nespresso machine or similar in the room rather than instant coffee. Overall we would stay here again without a doubt. An amazing property worth the drive from the main city.
This hotel was very "White Lotus" in the best way. It is luxurious and immaculate. Our room had an amazing view of Lake Lugano that took my breath away. The staff was helpful and attentive; they arranged a shuttle to pick us up at the train station and also to bring us into town for a dinner reservation. We could have spent hours down by the lake and pool but also just watching the view from our balcony. The only downfall was the price of the food (40 chf for a club sandwich seemed a little much, even for swiss prices). We chose to eat at the hotel once and the food was decent. The breakfast buffet on the roof is perfect and delicious. Every detail of the hotel is thought out and it is a lovely property. I do wish that they had more eco friendly toiletries and would have liked a Nespresso machine or similar in the room rather than instant coffee. Overall we would stay here again without a doubt. An amazing property worth the drive from the main city.
10
Mathieu
20 Dec 2021
·
Stayed 1 night
Hôtel magnifique avec un service de qualité Très bonne accueil et restaurant au top 👏👏👏
Hôtel magnifique avec un service de qualité Très bonne accueil et restaurant au top 👏👏👏
10
Felicia
7 Jun 2024
·
Stayed 1 night
Helt fantastiskt! Servicen var exceptionell med trevlig personal och bra bemötande. Frukosten hade mycket alternativ med allt från frukt, efterrätter och mackor med olika pålägg. Utsikten från rummet samt från frukostsalen var fantastisk. Området ligger ca 15min med bil från stan men hotellet erbjuder transfer mellan hotellet och stan vilket gav möjlighet till lugn miljö samt statsliv.
Helt fantastiskt! Servicen var exceptionell med trevlig personal och bra bemötande. Frukosten hade mycket alternativ med allt från frukt, efterrätter och mackor med olika pålägg. Utsikten från rummet samt från frukostsalen var fantastisk. Området ligger ca 15min med bil från stan men hotellet erbjuder transfer mellan hotellet och stan vilket gav möjlighet till lugn miljö samt statsliv.
10
Sabrina
13 Oct 2025
·
Stayed 7 nights
Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time.
Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time.
4
Elizabeth
2 Sept 2025
·
Stayed 2 nights
The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve.
The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve.
2
gerald
12 Sept 2024
·
Stayed 3 nights
this was an awful place to stay at. They played loud music from 10 in the morning till 2:30 AM Supposedly for a wedding event and refused to turn it down in spite of us and other guests advising them, none of us could sleep and as a result of a completely sleepless day and night adding exhaustion to our travels, we wound up getting sick and required antibiotics and medical treatment for the next seven days to cure the problem. on top of that they insisted on charging us for the room. Certainly I have stayed in many five star hotels and this is not one of them and none of them, would allow this to go on to the discomfort of all of the other guests and in addition charge for the accommodations. we will protest these charges and I don’t recommend anyone go to this hotel. Finally the lake has become very dirty and it’s questionable it’s any longer considered as swimmable s the water is cloudy with a lot of debris, including what looks like unburned fuel on top of it making that aspect of the waterfront enjoyment impossible. Consequently, almost none of the guests went into the lake for a swim. Finally the food has become mediocre and very very expensive. Much more than many 5 star hotels This hotel at one time was fine but now it should not be considered a five star, but rather a two or three star and certainly not recommended
this was an awful place to stay at. They played loud music from 10 in the morning till 2:30 AM Supposedly for a wedding event and refused to turn it down in spite of us and other guests advising them, none of us could sleep and as a result of a completely sleepless day and night adding exhaustion to our travels, we wound up getting sick and required antibiotics and medical treatment for the next seven days to cure the problem. on top of that they insisted on charging us for the room. Certainly I have stayed in many five star hotels and this is not one of them and none of them, would allow this to go on to the discomfort of all of the other guests and in addition charge for the accommodations. we will protest these charges and I don’t recommend anyone go to this hotel. Finally the lake has become very dirty and it’s questionable it’s any longer considered as swimmable s the water is cloudy with a lot of debris, including what looks like unburned fuel on top of it making that aspect of the waterfront enjoyment impossible. Consequently, almost none of the guests went into the lake for a swim. Finally the food has become mediocre and very very expensive. Much more than many 5 star hotels This hotel at one time was fine but now it should not be considered a five star, but rather a two or three star and certainly not recommended
10
Aylin
12 Mar 2022
·
Stayed 4 nights
Wir haben einen wunderschönen Urlaub gehabt, das Personal ist sehr freundlich und das Hotel ist wirklich sauber! Die Zimmer sind sehr gros und super ausgestattet. Unser Frühstück war wirklich fantastisch, wir haben viel Auswahl gehabt und es hat alles sehr lecker geschmeckt. Das hotel besuchen wir bestimmt noch einmal wieder vielen Dank
Wir haben einen wunderschönen Urlaub gehabt, das Personal ist sehr freundlich und das Hotel ist wirklich sauber! Die Zimmer sind sehr gros und super ausgestattet. Unser Frühstück war wirklich fantastisch, wir haben viel Auswahl gehabt und es hat alles sehr lecker geschmeckt. Das hotel besuchen wir bestimmt noch einmal wieder vielen Dank
8
Hoang Hai
24 Jul 2022
·
Stayed 8 nights
Insgesamt hatten wir einen angenehmen Aufenthalt im Swiss Diamond Hotel. Das Servicepersonal war top. Allerdings war die Frühstücksauswahl zu klein und dem Preis nicht angemessen.
Insgesamt hatten wir einen angenehmen Aufenthalt im Swiss Diamond Hotel. Das Servicepersonal war top. Allerdings war die Frühstücksauswahl zu klein und dem Preis nicht angemessen.
10
Caroline
27 Oct 2024
·
Stayed 2 nights
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
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AI-generated summary based on recent guest reviews
10
Martina
7 Aug 2026
·
Stayed 2 nights
The room is a bit old and the curtains are old and do not block the daylight. The lighting in the bathroom is not optimal. However the hotel is great with the direct lake access and the peacefulness of the location.
The room is a bit old and the curtains are old and do not block the daylight. The lighting in the bathroom is not optimal. However the hotel is great with the direct lake access and the peacefulness of the location.
10
David
14 Jul 2026
·
Stayed 1 night
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10
Maggie
16 Jun 2026
·
Stayed 3 nights
Nice location with great views, room is clean and staff is friendly, I will recommend this hotel to my friends and we will book this hotel again for next visit.
Nice location with great views, room is clean and staff is friendly, I will recommend this hotel to my friends and we will book this hotel again for next visit.
10
Dave
25 May 2026
·
Stayed 3 nights
This is a wonderful hotel with all the needed amenities. Great location in Morcote, which is close to Lugano and the train station. Staff was excellent, especially the driver Hasim.
This is a wonderful hotel with all the needed amenities. Great location in Morcote, which is close to Lugano and the train station. Staff was excellent, especially the driver Hasim.
8
Raymond
25 May 2026
·
Stayed 2 nights
My stay was meant to be a special one for my partner but
My stay was meant to be a special one for my partner but
FAQs about Swiss Diamond Hotel & Spa
Is parking available at the property?
Parking is available on-site and is uncovered. There is a fee of CHF 20 per day for self-parking. Valet parking is also available at no additional charge.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.
Are airport shuttle services available?
Airport shuttle services are available. Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, and guests are encouraged to contact the property for detailed information.
Where is the property located in relation to key landmarks?
The hotel is located in Vico Morcote, on a lake, approximately 5 minutes by car from Swissminiatur and 6 minutes from Monte San Salvatore. It is about 4.6 km from Lake Lugano and 7.4 km from Casinò di Campione.
Does the property have a swimming pool?
Yes, the property features both an indoor and a seasonal outdoor heated pool. The outdoor pool is open from June to October, and pool access is available from 8:00 AM to 7:00 PM.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified, but it is advisable to contact the property for detailed information regarding family accommodations.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of CHF 90 per day. Advance request or confirmation is required for extra beds.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-20: 576.2136797363892USD
- 2026-09-21: 425.6503264920959USD
- 2026-09-22: 428.3098923914795USD
- 2026-09-23: 578.4310765578003USD
- 2026-09-24: 439.06962023062135USD
- 2026-09-25: 437.762276809845USD
- 2026-09-26: 462.3830820871582USD
- 2026-09-27: 435.91561393844603USD
- 2026-09-28: 469.31456673486326USD
- 2026-09-29: 470.9841657824707USD
- 2026-09-30: 470.9841657824707USD
- 2026-10-01: 447.1719192683716USD
- 2026-10-02: 538.4221497410889USD
- 2026-10-03: 470.5146698777161USD
- 2026-10-04: 436.2506478416748USD
- 2026-10-05: 462.37456872958376USD
- 2026-10-06: 485.9806728734436USD
- 2026-10-07: 447.6825455508728USD
- 2026-10-08: 442.9849939582214USD
- 2026-10-09: 445.9087542175598USD
- 2026-10-10: 462.37456872958376USD
- 2026-10-11: 445.9087542175598USD
- 2026-10-12: 437.5376362799378USD
- 2026-10-13: 462.37456872958376USD
- 2026-10-14: 485.9806728734436USD
- 2026-10-15: 448.14454409545897USD
- 2026-10-16: 445.9087542175598USD
- 2026-10-17: 445.9087542175598USD
- 2026-10-18: 445.9087542175598USD
- 2026-10-19: 448.14454409545897USD
- 2026-10-20: 439.6009868739624USD
- 2026-10-21: 441.4431303086243USD
- 2026-10-22: 445.54152370687865USD
- 2026-10-23: 439.6009868739624USD
- 2026-10-24: 416.64774864944457USD
- 2026-10-25: 439.6009868739624USD
- 2026-10-26: 426.9306583956299USD
- 2026-10-27: 406.157680535614USD
- 2026-10-28: 433.24392613897703USD
- 2026-10-29: 408.1317634954834USD
- 2026-10-30: 439.6009868739624USD
- 2026-10-31: 441.3113659553833USD
- 2026-11-01: 328.7286233270874USD
- 2026-11-02: 306.9400684737854USD
- 2026-11-03: 319.35338464279175USD
- 2026-11-04: 307.65448982217407USD
- 2026-11-05: 328.86904117547607USD
- 2026-11-06: 328.93844430862424USD
- 2026-11-07: 330.08645130862425USD
- 2026-11-08: 301.3900950574951USD
- 2026-11-09: 328.93844430862424USD
- 2026-11-10: 329.51710738293457USD
- 2026-11-11: 328.93844430862424USD
- 2026-11-12: 322.5200383509521USD
- 2026-11-13: 326.1875087114868USD
- 2026-11-14: 328.93844430862424USD
- 2026-11-15: 306.9400684737854USD
- 2026-11-16: 328.86904117547607USD
- 2026-11-17: 313.48908264971925USD
- 2026-11-18: 328.86904117547607USD
- 2026-11-19: 324.34641630862427USD
- 2026-11-20: 329.51710738293457USD
This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- The seasonal pool will be open from June to October.
- Pool access available from 8:00 AM to 7:00 PM.
- Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Uncovered self parking fee: CHF 20 per day
- Rollaway bed fee: CHF 90.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Garden
Child pool
Pool indoor
Pool outdoor
Outdoor heated pool
Live music
Evening Entertainment
Pool (Indoor)
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Poolside bar
Breakfast in the room
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Airport shuttle
Valet parking
Electric car charging station
Area Shuttle (free)
Parking Onsite
Internet
Free wi-fi