LE RÊVE DE NAIM Firenze

Tudo bom mas acho, pelo novel do hotel, imperdoavel nao oferecerem cafe da manhã

Impecável

During a cold spell in Florence, with nighttime temperatures falling to 10°C (50°F), this hotel provided no heating despite explicitly stating on its Hotels.com listing that all rooms were heated. We booked a two-night stay just hours before arriving. When we discovered that the heating was not turned on, we asked whether electric space heaters were available. We were told they were not. We left and found a nearby hotel with heating, having received assurances that our two-night stay would be refunded. That refund never came. Hotels.com customer service tried to obtain it, but the hotel’s management refused. The hotel cited Florence’s seasonal heating restrictions. That does not address the central issue: its website and Hotels.com listing advertised heated rooms, and we relied on those representations when booking. If heating was unavailable during our stay, that should have been clearly disclosed before we paid. Non-refundable rates are one thing; advertising a significant amenity that is unavailable and then refusing a promised refund is another. We would never return, even with the heating on. Our objection is now as much about management’s handling of the situation as the cold room itself.

Absolutely one of the best hotels I’ve ever stayed in! Beautiful rooms, best hospitality, and a ten min walk from central Florence. Will definitely be back

Very friendly staff. Loved it there was very comfortable