Name: Serhs Natal Grand Hotel & Resort
Address: Av. Senador Dinarte Mariz, 6045, Via Costeira, Natal, Natal (and vicinity), Rio Grande do Norte, Brazil, Natal, Rio Grande do Norte, Brazil
Rating: 8.75

Guest reviews

8.8

Fabulous

Based on 1,607 verified reviews

Who stays here?

Business

9%

Couple

34%

Family

47%

Group

7%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At Serhs Natal Grand Hotel & Resort, guests praise the beachfront setting, large pool areas and varied breakfast, while noting mixed service consistency, occasional maintenance and noise issues, dated rooms in parts, and confusion or extra costs around all‑inclusive plans.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Ricardo Santiago

Mar 23, 2026

·

Stayed 2 nights

Excelente

10

Dante

Jan 26, 2026

·

Stayed 9 nights

We stayed in the week of Reveillon. Fantastic experience!

10

Dr. Robert J.

Jan 16, 2026

·

Stayed 4 nights

Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.

10

Roldão

Jan 9, 2026

·

Stayed 5 nights

Great place and amazing people’s!

6

Florence

Dec 1, 2025

·

Stayed 4 nights

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.

Av. Senador Dinarte Mariz, 6045, Via Costeira, Natal, Natal (and vicinity), Rio Grande do Norte, Brazil

Location

With a stay at Serhs Natal Grand Hotel & Resort in Natal (Via Costeira), you'll be within a 15-minute drive of Ponta Negra Beach and Craft Fair of Ponta Negra. This beach resort is 0.1 mi (0.1 km) from Dunes Park and 2.5 mi (4 km) from Natal Convention Center.

Dunes Park(0.1 miles)

Natal Convention Center(0.8 miles)

Craft Fair of Ponta Negra(1.1 miles)

Praia Shopping(1.1 miles)

Artesanato Potiguar Shops(1.2 miles)

Artesanato Villarte Shops(1.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Free self-parking is available on-site, but it is limited.

A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

The resort is located in Natal (Via Costeira), just 0.1 km from Dunes Park and within a 15-minute drive of Ponta Negra Beach and Craft Fair of Ponta Negra. It is approximately 2.5 km from the Natal Convention Center.

Yes, there are 3 outdoor pools, including an outdoor heated pool. The pools are available for guests to enjoy, but specific operational hours are not mentioned.

Children 2 years old and younger stay free when occupying the parent or guardian's room using existing bedding. Parents or guardians must present the child's birth certificate and an identity card with photo at check-in.

The property does not specify the availability of extra beds or cribs. It is advisable to contact the resort directly for specific requests regarding additional sleeping arrangements.

Serhs Natal Grand Hotel & Resort

Amenities

Property description

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