Only paid for the room for my daughter and 3 of her friends to swim. We checked in about 3, the kids got their swim stuff on about 4:30 and walked to the pool and they were back in the room less than 5 minutes later because the pool was disgusting! There was green algae growing on the bottom of the pool and it was apparently bodily fluid smelling. The hot tub looked like shreks swamp green and cloudy and FOUL smelling! The stairs to the slide were rusted and sharp, and the jets that push water down the slide were broken and pouring the water everywhere except down the slide! The girls just came back to the room to get my husband to show him, a worker was very rude to my husband for taking photos stating a child at a birthday party had vomited in the hot tub and that he was aware of it and told my husband to leave! We contemplated what to do for about an hour and decided to ask for a refund and go to another hotel, the front desk staff got the cook apparently who yelled at us and 3 staff including the cook got very loud and told my husband to shut up! They refused the refund and told us to leave! $150 for NOTHING! Gross! Do better!
Only paid for the room for my daughter and 3 of her friends to swim. We checked in about 3, the kids got their swim stuff on about 4:30 and walked to the pool and they were back in the room less than 5 minutes later because the pool was disgusting! There was green algae growing on the bottom of the pool and it was apparently bodily fluid smelling. The hot tub looked like shreks swamp green and cloudy and FOUL smelling! The stairs to the slide were rusted and sharp, and the jets that push water down the slide were broken and pouring the water everywhere except down the slide! The girls just came back to the room to get my husband to show him, a worker was very rude to my husband for taking photos stating a child at a birthday party had vomited in the hot tub and that he was aware of it and told my husband to leave! We contemplated what to do for about an hour and decided to ask for a refund and go to another hotel, the front desk staff got the cook apparently who yelled at us and 3 staff including the cook got very loud and told my husband to shut up! They refused the refund and told us to leave! $150 for NOTHING! Gross! Do better!