Pyramisa Beach Resort Sahl Hasheesh

Que decepcion que en las fotos se observa un hotel hermoso pero cuando estas ahi te das cuenta que desde el personal que te atiende es muy grosero y las instalaciones son lo ultimo que esperas en un resort 5 estrellas ,no volveria

Encantados. Seguro volvemos.

This wasn’t my first stay at this resort, but this time I experienced some check‑in complications due to technical issues with my reservation—problems that were beyond the reception staff’s control and caused a delay. That said, the staff went above and beyond to make my family and me comfortable while we waited. They insisted on serving us lunch and light refreshments even before my reservation was officially confirmed. I want to especially acknowledge the professionalism and courtesy of the reception team, particularly an employee named Sayed, who took extraordinary steps to resolve an issue he couldn’t control. This resort consistently shows the value of investing in respectful, patient, and wonderful staff—people who can absorb any guest frustration caused by technical glitches beyond their reach. Thanks to their warm hospitality and attentive care, what could have been an annoying booking problem turned into a truly wonderful experience, reaffirming my belief that this resort is an unparalleled destination in every way.

The whole hotel really needs an upgrade. Not a 5-star in my opinion

Overall the hotel was amazing and the staff went out of the way to make you feel welcome, my only suggestion would be a better selection of snacks, the food was limited to the same thing and the food was like warm, other than that I was over the moon with the hotel