The staff were excellent throughout our stay and the hotel was clean, but unfortunately the overall experience was disappointing. We arrived for breakfast at around 9am, so not particularly late, but the cooked breakfast was cold and very poor. The room itself was okay, but quite dark as it overlooked an office block. The biggest issue was that the shower had no hot water, which really isn’t acceptable for a hotel stay. I mentioned the cold breakfast and the lack of hot water at checkout, but the response was just a polite “sorry about that, hopefully we do better next time.” Given the issues raised, that felt fairly dismissive. Good staff, but the basics weren’t right on this stay.
The staff were excellent throughout our stay and the hotel was clean, but unfortunately the overall experience was disappointing. We arrived for breakfast at around 9am, so not particularly late, but the cooked breakfast was cold and very poor. The room itself was okay, but quite dark as it overlooked an office block. The biggest issue was that the shower had no hot water, which really isn’t acceptable for a hotel stay. I mentioned the cold breakfast and the lack of hot water at checkout, but the response was just a polite “sorry about that, hopefully we do better next time.” Given the issues raised, that felt fairly dismissive. Good staff, but the basics weren’t right on this stay.