奧斯汀市中心Placemakr希爾頓公寓

The room was nice. But the wi-fi wasn't working properly(and was given two to use). The closest elevator was out of service, so had to walk further to get up to my room. There wasn't much dining within safe walking distance. The staff was nice but the text communication they used was unresponsive. Again, the room itself was quite nice.

Having a kitchen to cook was amazing. The staff is really helpful. The pool is only 3' deep so it has limited uses. It is an apartment, so kind of what we expected in terms of hearing neighbors above us. Our unit faced the interior courtyard, which was nice that we didn't hear any street noise. The area is nice and walkable.

Free parking would be good

The room was nice, clean, good location, and the were nice outdoor spaces. But the access via code entry was really annoying. There’s a 6 digit code that you have to enter every time you have to get through any door even the elevator back down to the lobby. It was excessive and super finicky. I even got stuck in the elevator at one point because when my code wasn’t working the door closed and it wouldn’t let me go back up or open the door to get out at lobby level, I didn’t have my phone and it at least let me get to the basement, luckily a cleaning staff member was able to let me back up.

Everything was great but parking was on the higher end (price wise) if you have a car with you.

Parking on property.

Property is very well kept. One of the two elevators were not working so had to walk to the other side of the building to use the elevator. Pin to the door wasn’t working so get an old fashion metal key from the lobby. Besides that, great price for the property and enjoyed the apartment.

The location to the convention center was great. It was around the corner from the restaurant Moonshine that was amazing. My only critique is the laundry set up is confusing it could be better especially since to purchase a card for 1 time use was $10. And the roof top deck was pretty but the furniture could be cleaner and better kept. Overall this was a perfect hotel and I highly recommend it.

Parking issue was a very unpleasant surprise. Apartment was very nice. Ice maker was not working properly. Pool was great for kids, but wasn’t very clean. The lounge chairs were stained/dirty. People would smoke out on their balconies, which had a very negative impact to the pool experience. It was a holiday, so there was a lot of noise throughout the night. Again, the apartment itself was a great size and layout for our family.

check in was a little shaky bc our code didn't work and had to go downstairs to get a physical key. overall the apartment was nice for a weekend stay, only thing is that it gets extremely foggy in the apartment and the countertops and floors were all wet due to the condensation (it was raining heavy when we came). otherwise, cute apartment & nice area. oh, you won't find parking on the street, you literally have to park in their garage and they charge around $30 a day. that should be included in the information when booking but oh well.

There was a road closure right in front of building that I didn’t know about when booking and only when I checked in they informed me. It’s in a desolate area that felt cut off and I didn’t feel safe walking around. This is not a hotel it is an extended stay and it felt too quiet and isolated. Right next to train tracks so noisy. The room was spacious and arranged like a studio apartment. But it was not cleaned well and the floor was very dirty.

Great location, very clean and new.

Although we had no major problems with our stay, this apartment block feels a little bit depressing. The corridors smell like poo mixed with cleaning products and even the apartment itself occasionally smells intensely bad. The balcony door right next to the interstate doesn’t close nicely and it’s noisy. Quite a few long black hairs here and there. But the location is close enough to walk into downtown and I appreciated self-parking which is rare in Austin.

The property was close to the Austin convention center and made it really easy to get to my conference sessions. However, I had to kill roaches in the room. When I told the front about it they just said they would take care of it, no offer to reduce the payment for needing to kill roaches and check all my bags and clothes to make sure I didn’t bring any home with me. I stayed on the second floor.

Very clean. Property felt safe. Staff was great.

Roach on my pillow at 3;00 am when i arrived to sleep - left the next morning and checked into another hotel

The staff was friendly and the place is in a great location. Unfortinately we could not rest properly because the mattress was in such a bad condition, and there was a lamp right in front of the room which the blinds didn't properly cover. Also, we found a few roaches

Room was pretty, but not super clean. We wanted a river view, but it was all loud construction & I mean LOUD(which I know they can’t help much.) But we got there and were instantly charged for parking that we didn’t agree to! I told the lady at the front desk that we had updated our reservation months ago to just 1 night. She refunded me, but it takes days to go back to your card. So better communication could’ve solved that! I also would have appreciated a heads up on parking that was that high! Pool was the reason we stayed here… not super nice like we were hoping. Probably won’t stay here again :( But Austin & San Antonio are a dream, would recommend staying in San Antonio.

I have had a great stay here before, but my more recent stay the apartment was generally just a bit dirty. I wiped something off the floor and noticed the floor was just dingy and dirty.

Very clean room

Murphy bed mattress was very uncomfortable

The room was nice. But the wi-fi wasn't working properly(and was given two to use). The closest elevator was out of service, so had to walk further to get up to my room. There wasn't much dining within safe walking distance. The staff was nice but the text communication they used was unresponsive. Again, the room itself was quite nice.

The only issue is that it is close to the highway and my friend couldn’t sleep for it was loud in his room.

Brand new space well decorated with a functional kitchen and laundry in the unit. Great value and location is close to everything!

We paid extra for city view and was facing a highway concrete wall. Not at all worth it. The outside area was filthy

The air conditioner was not working. I informed the staff, but they didn't take any action over my two-day stay.

Staff was great. Layout of unit was cute, but a bit strange for me. Bed up in the loft, but you have to go down cold steel stairs to get to the bathroom. A TV and a ceiling fan would have been good in the loft. No soda/vending machines? Huge issue for me.

I guess it just depends on which unit you get, but we were facing the highway and could hear people getting on the on-ramp all night long. In the description, we got the impression we would have a city view. There is 24 hour desk service, which is nice and makes communication easier. The pool only gets sunlight during certain hours of the day and is not heated, so it was pretty chilly.

Excellent location, walkable to 6th street, Rainey street and the east side. On the metro line. Units were clean, comfortable, and modern. Cheaper than a hotel room, with more space and a kitchen. I would definitely stay here again!

My recent stay at a hotel in downtown Austin was overall a very positive experience. The location couldn't have been more convenient. Being within easy walking distance of numerous shops and restaurants made exploring downtown a breeze. The staff were consistently friendly and helpful, and the check-in and check-out process was incredibly smooth thanks to the private code entry system. Having onsite parking available, while costing $35 per day, was a definite plus for those driving into the city. I also found the hotel to be reasonably priced for its prime downtown location. While the room itself was on the smaller side, it was well-equipped with enough amenities for a comfortable stay. The unexpected bonus of having a washer and dryer unit in the room was a fantastic and much-appreciated feature. The only significant drawback I encountered was the very low water pressure in the shower. This made showering a noticeably longer process than usual. Despite the issue with the water pressure, I would still highly recommend staying at this hotel for its fantastic location, friendly service, convenient parking, reasonable price, and thoughtful in-room amenities. It's a great option for anyone looking to experience the heart of downtown Austin.

The room was nice. But the wi-fi wasn't working properly(and was given two to use). The closest elevator was out of service, so had to walk further to get up to my room. There wasn't much dining within safe walking distance. The staff was nice but the text communication they used was unresponsive. Again, the room itself was quite nice.

It was great. It gets better every time I go back. Robert at the front desk was also very helpful and friendly.

Nice rooms fpr a great price. Friendly and helpful staff

I was quiet excited to book this apartment for me and my sister to enjoy a family weekend with local family members. However, the stay was just ok, it was a place to sleep, nothing special AT ALL about this property. I think the check in time is far too late, especially for the price I paid. The parking fee should be reduced especially for those taking the expensive apartments. Further, and most annoying of all our apartment (2 bedroom duplex) was SO loud from street noise that I had to sleep with ear plugs. I live in Manhattan and do not need earplugs. I was disappointed with the lack of transparency about the noise. The terrace was completely unusable because of the noise. Lastly, there was an incredibly aggressive and rude employee who clearly needs to learn hospitality 101 who blocked me from entering the garage. This person should be not have a customer facing role. In fact, the employee should not have a role in the company, clearly this is a toxic person who cannot control their emotions. Too bad Placemakr.

Overall HORRIBLE experience. This was a very confusing process and the employees had no idea what was going on. Every person I talked to had a different answer and none were helpful. I also had to fight 4 employees to get a receipt, and that receipt didn’t even match the charge on my card. I would never stay here again. Don’t waste your money or time here.

Tell me why the fire alarm went off at 430am and concierge had no clue what was going on. Check in communication text was never sent . Hotel did nothing to compensate for horrible night of sleep.

The room was nice, clean, good location, and the were nice outdoor spaces. But the access via code entry was really annoying. There’s a 6 digit code that you have to enter every time you have to get through any door even the elevator back down to the lobby. It was excessive and super finicky. I even got stuck in the elevator at one point because when my code wasn’t working the door closed and it wouldn’t let me go back up or open the door to get out at lobby level, I didn’t have my phone and it at least let me get to the basement, luckily a cleaning staff member was able to let me back up.

Property is great. Staff is friendly. AJ helped jump our dead car battery with his truck - very friendly.

The property is not a typical hotel. Very little help in the building. No room service or cleaning of the room. Security codes needed to be entered at every doorway and fire stairwell. One elevator out of service. Just not a comfortable stay for us.

From check in to check out, we had an amazing experience here. Located in a very convenient location in the heart of Austin, the property and the room itself was clean, felt safe with the security system they have in place, and every staff member we encountered were all friendly. Would love to stay again on our next visit and would give them a 10/10.

There was a road closure right in front of building that I didn’t know about when booking and only when I checked in they informed me. It’s in a desolate area that felt cut off and I didn’t feel safe walking around. This is not a hotel it is an extended stay and it felt too quiet and isolated. Right next to train tracks so noisy. The room was spacious and arranged like a studio apartment. But it was not cleaned well and the floor was very dirty.

Loved this place easy walk to all the fun nightlife !

Great location, very clean and new.

I had a great stay at Placemakr in downtown Austin. The apartment building is conveniently located next to I-35 so easy in and out to the city, but was also walkable to restaurants and bars. The property is clean and has some really cool shared spaces. Would highly recommend and would definitely stay again.

Close to downtown. The river walk across the sheet is currently closed for construction but it’s easy to walk around. The freeway outside was a bit loud but walking to grab groceries was a 10 minute walk. I would stay here again.

Great Location

Elevators broken, construction blocking street. Do yourself a favor and find another spot

Great location next to the convention center

The property was great and was in the heart of downtown close to everything. Spacious condo like environment was great!!

The Placemakr was great! The staff was helpful and friendly. The location was very walkable to downtown. Even though it was beside the highway, it wasn’t overly noisy.

The room was nice. But the wi-fi wasn't working properly(and was given two to use). The closest elevator was out of service, so had to walk further to get up to my room. There wasn't much dining within safe walking distance. The staff was nice but the text communication they used was unresponsive. Again, the room itself was quite nice.

The kitchen had the essentials, but was lacking some items you would need to really prepare meals. Fortunately, we didn’t cook during the few days we were there. The rooms were nice and had the basics, but the furniture wasn’t real comfortable in the living room, and the bedrooms basically had a bed and nightstand. That’s it.

Having a kitchen to cook was amazing. The staff is really helpful. The pool is only 3' deep so it has limited uses. It is an apartment, so kind of what we expected in terms of hearing neighbors above us. Our unit faced the interior courtyard, which was nice that we didn't hear any street noise. The area is nice and walkable.

All good, location better then first realised - the uber found another placemkr but not hotel fault - only prob was the bed had a huge gap where the pillows are (so fold it against the wall, erm why? And no sweetener for the coffee machine in reception

All this place needs is coffee in the lobby. Other than that, what a great place!

We went in knowing this is a self-service apartment with little to no interaction with staff necessary. However, any interaction we had with the desk was friendly, courteous and a credit to the property. We're used to travelling this way, and made full use of the apartment facilities which included a kitchen, pull down bed, full bathroom, lots of storage, and a lounge area. We arrived to find the apartment very clean and tidy, with everything we needed to get settled in. There are plenty of stores within walking distance to stock up the kitchen for your stay, and the delivery apps all serve the area with groceries and take out food. There was no safe in the room but the door works by six-digit code and as the room's cleaning is your own responsibility, nobody is going in and out of the room unless you pay for the optional cleaning service. Overall, most guests obeyed the quiet-time rules, though the walls and spaces do allow sound in, so expect a little noise from surrounding apartments or outside in the courtyard. The whole building was immaculately clean, there's a gym, pool, and lifts and stairwells to get around the place. It feels modern, well-maintained and in a good location for downtown, with the more trendy areas only a half hour walk or short cab ride away. It's also only a 20-30 minutes drive from the airport and major retail parks for the super targets and Walmarts. I'd stay here again and will recommend it to my friends and family.

Staff was great. Layout of unit was cute, but a bit strange for me. Bed up in the loft, but you have to go down cold steel stairs to get to the bathroom. A TV and a ceiling fan would have been good in the loft. No soda/vending machines? Huge issue for me.

Very convenient location just steps away from the convention center. The apt was like a small cute apt for an undergrad. It had a full kitchen, washer, dryer, small living room, balcony and bedroom. Appreciated the privacy and the convenience. Would stay here again.. Thank you!

The location to the convention center was great. It was around the corner from the restaurant Moonshine that was amazing. My only critique is the laundry set up is confusing it could be better especially since to purchase a card for 1 time use was $10. And the roof top deck was pretty but the furniture could be cleaner and better kept. Overall this was a perfect hotel and I highly recommend it.

God's and bad. Absolute pain having to use a 6 digit pin to use elevator, public area doors and room. WiFi instructions wrong needing a visit to reception, "meh, must be printed wrong". Mugs too small for coffee machine so spilt on counter, hairs in bathroom. No cups in reception for coffee, "meh, yeah we ran a out, don't know why we don't get more" Good aircon, nice bedding, great kitchen.