Mezzotel

Clean room but awkward key system and no staff.

The property itself was charming enough. Room was clean, and had nice in-room coffee offering. Check in process was unclear, and app wasn't intuitive. We finally figured it out (email comes exactly at 3pm and you check in a few more times on app then get a door unlock on app). Room was hot. No A/C and no fan

I did not want to leave building because no physical key. If cellphone battery depleted or non functional, I'd have been locked out. Chose not to go anywhere to be safe. No staff on premises, same or higher cost as much nicer hotels on this trip. Should include a key once inside to have secure entry, checkout completed with Key return. Worth hiring an employee or two & giving free rent, for on site 24 hour support. Neat idea with online key, but needs improvement. Coffee maker didn't work right or didn't include directions if I used incorrectly. Bathroom was decent, bed was decent and window view was great, but poor heating and insulation was uncomfortable.

Fine for a couple of nights but wouldn’t want to stay here long term

Did not realize there was digital check in. No reception area. The keys were also digital. System had issues and was tricky to use same digital key to open two different rooms. The water got shut off to the building two separate times. The cleaning staff was super nice but still had to wait for hours before we had water.