Fairmont Banff Springs

The whole staff from the check in desk to onsite restaurants were top notch, always asking about our activities for the day and making suggestions of things to see! They truly make you feel welcome! We loved our stay at the Fairmont in Banff

I checked in on the 13th of May and were with a group. I had an extended stay. The only issue was the last night we had prepaid with Hotels.com and the reservation was duplicated. It was an inconvenience but the staff at the front desk was able to resolve it quickly. I would highly recommended this hotel. Worth all the money. The staff is very professional and experiencing Banff was amazing 5 stars

Hotel LINDO! Parece um castelo! Quarto com uma vista deslumbrante, super confortável. Banheiro um pouco pequeno… Café no The Vermillion é EXCELENTE!

This is a beautiful hotel, basically a castle in the Rockies. However, it is an extremely old property and that in itself limits the property. The rooms are okay, very standard for what you get in a 3/4 star hotel. The bathrooms on the other hand are what you get in a 2 star hotel. The bathrooms are very very dated and extremely small. Our bathtub was chipped, it's also very tiny. You can just get one person in the bathroom, that is it. The toilet was also very very stained.. And not pleasant to look at either, they were clearly old worn out marks. The bathroom is not great. The bed and pillows were comfy, an AC that works. I think people see the building and completely forget that this is just a 4 star hotel. It doesn't look it on the outside but inside the rooms it is evident this is not a 5star unfortunately. The rate you pay for the room in my opinion is absolutely not worth it. I love my luxurious hotels and have no problems with paying alot of money for nice hotels... However I would not say the amount I paid for this hotel was worth it unfortunately. If you want to spend time in this hotel, explore, dine and walk around.. But save your money in my opinion.

Clean room, staff web above and beyond, we were part of the VIP program and it was lovely. The pool could’ve been cleaner but still the perfect temperature and the change rooms and couches were clean. The vermillion room was amazing, absolutely perfect breakfast everyday. We did the campfire experience and it was lovely. The staff were all so friendly.