Grand Hotel Blackpool

Room very dated, moderately clean

三天沒來整理房間，設備老舊

Awful beyond words with rude unprofessional staff Stayed one night on the coniston suite. Room wasn’t even ready or cleaned. Told reception only to get a unmeaningful apology. Woke up to banging from the cleaner telling me it’s a 10am Checkout on a bank holiday rude with a stinking attitude. No tea bags in the suite only to be told they are kept in reception !!’n you pay for hospitality and expect a warm welcome in a 4 star hotel !! No wonder Britannia hotels is constantly reviewed badly and this hotel typifies how poorly staff are trained. I would rather have a nights stay at bates motel !

The staff at reception, the bar and especially at the restaurant were great, the man at the pool wasn’t very helpful and needs to work on his people skills. The room was ok but hadn’t been cleaned properly there was piles of cigarette ash on the window sill. The kids cot beds had broken and missing slats so not comfortable or safe. The hotel is cashless but wasn’t told except the gym where you will need a £1 for the lockers.

Breakfast awful , room okay tired . Okay for a break somewhere to sleep ……