Name: Protea Hotel Fire & Ice by Marriott Cape Town
Address: New Church Street, Ciudad del Cabo, Cabo Occidental (provincia), ZA
Price range: 149 US$–299 US$ per night
Rating: 7.95

Opiniones de los huéspedes

En el Protea Hotel Fire & Ice by Marriott Ciudad del Cabo, los viajeros elogian regularmente al personal excepcionalmente amable, la deliciosa restauración en el lugar y la ubicación céntrica, aunque las opiniones sobre las habitaciones varían desde lofts modernos y espaciosos hasta opciones más pequeñas y ruidosas cerca de la vida nocturna.

Muchos describen la propiedad y las habitaciones como muy limpias, aunque algunos señalan fallos de mantenimiento, como duchas caprichosas o pequeños problemas en el baño. Algunos huéspedes informaron de deficiencias en el servicio, incluidos problemas con el sistema de registro de entrada/salida en relación con los pagos/reembolsos, retrasos en la lavandería, respuestas lentas o políticas de reserva inflexibles. En general, es adecuado para viajeros que valoran una base céntrica con espacios sociales animados, teniendo en cuenta el posible ruido y las diferencias de tamaño de las habitaciones.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Los huéspedes destacan con frecuencia el animado bar y el ambiente general, y muchos disfrutan del restaurante del hotel. Algunos señalan música alta o ruido de discoteca en ciertas noches.

Reseñas de huéspedes relacionadas

10

Henning

19 ene 2023

·

Se alojó 19.375 noches

Sehr freundliche Mitarbeiter, eine einladende Bar, gutes Restaurant . Nicht gefallen : am 13.und besonders am 14.1. zu laute Musik, die kaum eine Unterhaltung zuließ. Drei völlig überflüssige Bildschirme , die sinnloses Fussball zeigten!!

10

peter

16 may 2025

·

Se alojó 2 noches

All the staff was amazing, including George the bartender!

10

Angela

12 ene 2023

·

Se alojó 4 noches

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

10

Michael

11 dic 2024

·

Se alojó 4 noches

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19 dic 2024

·

Se alojó 2 noches

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21 mar 2024

·

Se alojó 6 noches

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Oladipo

8 dic 2023

·

Se alojó 6 noches

Nice, quiet place with a good vibe. Good for business and pleasure.

8

Kevin

8 mar 2023

·

Se alojó 4 noches

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

8

Kevin

19 abr 2023

·

Se alojó 6 noches

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Herman

1 mar 2024

·

Se alojó 3 noches

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Se describe comúnmente como limpio e incluso impecable, con elogios para el servicio de limpieza. Algunos señalan problemas de mantenimiento, como la temperatura inconsistente de la ducha o pequeñas deficiencias en el baño.

Reseñas de huéspedes relacionadas

10

chidi

7 ene 2025

·

Se alojó 7 noches

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21 mar 2024

·

Se alojó 6 noches

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Wilma

19 mar 2024

·

Se alojó 4 noches

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

10

Ellen Maria

5 abr 2023

·

Se alojó 20 noches

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

10

Andrea

12 ene 2026

·

Se alojó 3 noches

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19 abr 2023

·

Se alojó 6 noches

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

4

Soundouss

24 jun 2025

·

Se alojó 7 noches

Clean, vut noisy

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Habitaciones modernas, algunas con lofts espaciosos y buenas vistas, pero varias habitaciones estándar se sienten pequeñas. El ruido afecta a algunas estancias, y algunos mencionan la comodidad de las almohadas o un diseño peculiar.

Reseñas de huéspedes relacionadas

10

Tofiq

24 dic 2024

·

Se alojó 4 noches

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

8

Carolyne

11 dic 2023

·

Se alojó 1 noche

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Michael

11 dic 2024

·

Se alojó 4 noches

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

4

Steven

19 feb 2023

·

Se alojó 2 noches

Strange hotel, small box room, bizarre design choices.

8

Michael

19 oct 2024

·

Se alojó 4 noches

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

10

Andrea

12 ene 2026

·

Se alojó 3 noches

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19 abr 2023

·

Se alojó 6 noches

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

6

tiffany

21 oct 2023

·

Se alojó 1 noche

It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!

10

Herman

1 mar 2024

·

Se alojó 3 noches

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

4

Soundouss

24 jun 2025

·

Se alojó 7 noches

Clean, vut noisy

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal es ampliamente elogiado por su amabilidad y ayuda excepcionales. Sin embargo, los informes incluyen problemas con el sistema de registro de entrada/salida en relación con los pagos/reembolsos, la ropa de lavandería que no se devuelve a tiempo, una recepción lenta o que no responde y políticas de reserva inflexibles.

Reseñas de huéspedes relacionadas

10

peter

16 may 2025

·

Se alojó 2 noches

All the staff was amazing, including George the bartender!

4

Katherine

1 may 2023

·

Se alojó 2 noches

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else

10

Tofiq

24 dic 2024

·

Se alojó 4 noches

The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.

2

Meyer

5 feb 2025

·

Se alojó 1 noche

Their systems were off-line upon check-in. Despite showing the receipt and booking confirmation they made my employee pay before allowing checking, despite knowing the fault is on their end and trouble shooting or just re-check in the following morning, which would be normal practise. When the system was online the following day, the refund took 3-4 days. Furthermore, laundry service was requested. After following up numerous times and being assured it will be ready on time, when the time actually came for the laundry to be required back, they said it was never sent in.

2

Meyer

1 feb 2025

·

Se alojó 5 noches

Not only were their systems pff line to check and validate the booking and payment upon arrival, despite showing the receipt and booking confirmation, but then they also compelled my employee to pay for the first night stay, before they would book him in. The system was back the following and they processed the refund only 3 days later. Then he booked in washing, which not only forgot to send into the cleaners, but kept on saying it will be ready on time. But then it was later the following day as well, not meeting deadlines they provided, multiple times this causing crisis management for clothes.

10

Malak

28 ene 2024

·

Se alojó 8 noches

Staff was excellent and service was beyond!

10

chidi

7 ene 2025

·

Se alojó 7 noches

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.

10

Carla

21 mar 2024

·

Se alojó 6 noches

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Kevin

19 abr 2023

·

Se alojó 6 noches

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Meghan

24 oct 2025

·

Se alojó 1 noche

Staff was exceptionally friendly and helpful

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Ampliamente considerado céntrico y conveniente tanto para negocios como para placer. No está en el V y A Waterfront, por lo que se necesitan taxis para visitarlo.

Reseñas de huéspedes relacionadas

10

Angela

12 ene 2023

·

Se alojó 4 noches

I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.

8

Carolyne

11 dic 2023

·

Se alojó 1 noche

My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place

10

Adrian

13 abr 2024

·

Se alojó 6 noches

Zentral

10

Ellen Maria Frintrup

15 ene 2024

·

Se alojó 20 noches

Super Lage, wunderbares freundliches Personal

8

Oladipo

8 dic 2023

·

Se alojó 6 noches

Nice, quiet place with a good vibe. Good for business and pleasure.

10

Ellen Maria

5 abr 2023

·

Se alojó 20 noches

Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen

8

Kevin

8 mar 2023

·

Se alojó 4 noches

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Nils

31 mar 2025

·

Se alojó 2 noches

Nice hotel in good central location

10

Herman

1 mar 2024

·

Se alojó 3 noches

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El restaurante y el desayuno reciben elogios frecuentes por su sabor y variedad, incluyendo un popular buffet. Los inconvenientes ocasionales incluyen largas colas para los huevos en el desayuno, un servicio de limpieza rápido de los platos, un menú nocturno limitado o la falta de flexibilidad con pequeñas sustituciones.

Reseñas de huéspedes relacionadas

10

Michael

11 dic 2024

·

Se alojó 4 noches

This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.

8

Claudia

19 dic 2024

·

Se alojó 2 noches

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.

10

Carla

21 mar 2024

·

Se alojó 6 noches

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!

8

Michael

19 oct 2024

·

Se alojó 4 noches

Nice hotel, great staff, breakfast nice. Rooms are a bit small.

8

Wilma

19 mar 2024

·

Se alojó 4 noches

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.

8

Kevin

8 mar 2023

·

Se alojó 4 noches

Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.

10

Andrea

12 ene 2026

·

Se alojó 3 noches

Servizio impeccabile Colazione buona e varia Camera moderna e pulita

8

Kevin

19 abr 2023

·

Se alojó 6 noches

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

10

Jeffrey

16 nov 2024

·

Se alojó 1 noche

Food from the hotel's restaurant was excellent, including the breakfast buffet

10

Herman

1 mar 2024

·

Se alojó 3 noches

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	141 US$
febrero	236 US$
marzo	168 US$
abril	135 US$
mayo	153 US$
junio	111 US$
julio	106 US$
agosto	111 US$
septiembre	125 US$
octubre	188 US$
noviembre	214 US$
diciembre	152 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $232	21 $240	22 $224	23 $178	24 $170
25 $209	26 $185	27 $180	28 $195	29 $195	30 $151	31 $153

DO	LU	MA	MI	JU	VI	SA
1 $169	2 $165	3 $170	4 $192	5 $170	6 $149	7 $180
8 $196	9 $206	10 $210	11 $206	12 $206	13 $165	14 $166
15 $267	16 $285	17 $299	18 $289	19 $290	20 $212	21 $220
22 $240	23 $228	24 $258	25 $244	26 $253	27 $185	28 $190
29 $248	30 $243

Protea Hotel Fire & Ice by Marriott Cape Town

Precios para Protea Hotel Fire & Ice by Marriott Cape Town

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación, 2 camas individuales, vistas a la montaña

Loft, 2 habitaciones

Habitación, 1 cama de matrimonio grande, balcón

Habitación, 1 cama de matrimonio grande

Loft, 1 habitación

Habitación, 1 cama de matrimonio grande, vistas a la montaña

Reseñas de los huéspedes sobre Protea Hotel Fire & Ice by Marriott Cape Town

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas