Novotel Tainui Hamilton

Not clear there is parking to rear of property so valet parking is suggested. Staff didn’t seem to remember patrons

Always a great stay, with friendly service and great facilities.

Bar shut when had a plenty of customers making them go to the IBIS next door

Great location. Cosy lobby bar. The buffet breakfast was more than adequate. The only negative is that the complementary guest parking at the rear of the hotel was very limited.

The hotel itself was fine and pretty much as described. We were a family of four and the hotel would definitely benefit from added extras like a kids play room or pool. I probably would stay here considering the price.

Parking hard, must pay valea

Website states no reserved parking (first come first served basis) and limited parking. When we arrived there was approximately 13 free parking sapces coned off down the side of the building. When I enquired about those spaces i was told by the valet that they had been reseved for a group. Ehat happened to first come first served. This then forced us to find alternative parking and in the end not knowing the area we used the valet service.

The staff are very friendly. I only had one issue, and that was the guest laundry - it was extremely helpful to have this, but they need to put clear instructions for the different machines up. I lost $4 - this is not about the money - but the porter was at pains to tell me what I did wrong, and honestly - I didn't do anything wrong I just tried to figure out the machines with no instructions. He did not offer to return my coins - a very small amount but I felt that was a bit off. He also did not need to lecture me, how am I to know how to operate the con mechanism? The two machines had a totally different system, one was a push in, one was a push in and pull out (I didn't know to pull the coin thing back out). It was annoying. Also on check in, and in the room there was no information given about breakfast times, no water in the room or suggestion to get water for the room, no indication that weekend breakfast went for longer, and no help to bring bags to the room. When checking out there were no trolleys left and I had to make several trips on my own, a fellow GUEST offered to help me. None of this is bad - I wasn't annoyed, but it is not 5 star so I think they could reflect that more honestly in their rating? I will repeat that the front desk and the restaurant and housekeeping staff were all very friendly and welcoming and the food was excellent. The decor is looking a little worn and tired but the rooms were clean. I would stay there again.

Parking is first come first serve but has valet services.

I traveled all day to check in and be told there was no available valet parking. I had to self park in an unfamiliar area. To add insult to injury, the cost of the overnight parking was the same as the unavailable valet parking. Amenities are what make a hotel upscale.

Clean room . Comfy bed. Hot powerful shower. Good buffet breakfast . Plus very friendly staff from reception to housekeeping

Great location, helpful staff, very clean

The hotel is very nice, the only complaint would be the parking facilities, we had been at Meatstock working all day and came back and there was no parking available. We had to find one and walk back to the hotel. Secondly we came back and our room hadn’t been serviced so we had to make our beds and on Sunday morning I had to go and find coffee cos there was none in our room. For the costing we found that unacceptable

Really enjoyed the stay at the hotel. Very clean and quiet. Breakfast was very good. Fortunately there was free parking behind the hotel…but spaces are limited.

Housekeeping didn’t put towels in our room, so only had a hand towel to dry myself after shower

Housekeeping is lacking. Shower gel empty on arrival, black mold in shower, no bin liners. Next day refresh left a new towel but did not remove soiled towels left on floor, did not empty overflowing bin, or replace dirty coffee mugs. Property is tired compared to other Novotels.

Great hotel but the carpet was not great and the big stain did not help. The shower door had brown scunge at the base which was no great. All and all very comfortable, well appointed and only minor issues. Will stay again.

Check in was grate lovely staff felt welcomed thank you. Room looked clean on entry. Value just right 250 includes 2 for breakfast. Lynn in was not up to scratch. Not one towel was clean when held up in the bathroom mirror 5 or 6 items. Will ask for fresh towels in the morning.

Carpet and cushions in room visibly dirty in places, sink tap in bathroom loose..

Carpets could use an update and bedding could be of higher quality otherwise tidy clean and everything you need

The staff was friendly, and the room was clean and tidy. However, it all seemed a little basic for the price. My assigned room was situated on a lower floor and was noisy due to the sound of people moving around in the morning, there was no minibar or even a bottle of water on offer, and no hotel book to tell me check-out times etc. All in all seems a bit overpriced.

Only stated for one night. Good location. We ate in the resturant and the food was very good. Breakfast had a good selection to choose from. Room was good, we had a view over the river.

Staff were fantastic, I haven’t stayed here for a few years and found this hotel is getting very tired. Worn carpets in rooms and not looking well vacuumed Breakfast wasn’t great, stale bread and cold cuts left out long enough to change colour Bonus though Bed was comfortable.

This may be the best place in Hamilton (but that's a low bar.) This worked for me for the overnight, the bed was very comfortable, the room temperature was perfect without the aircon (and its noise). The room had a great high ceiling, but marred by slightly dirty curtains and a depressing outlook over the front structure of the hotel. The long blank corridors felt reminiscent of The Shining, plus with tired paint and occasional litter. The restaurant was expensive for the relatively small portions of standard food; service was indifferent and inattentive. Breakfast was straight out of Koru lounge (they must use the same suppliers). Would use again if still unable to find a better alternative

I had asked for a room that would face the river because I wanted quiet, I was given a lovely room with windows on 2 sides but facing the casino across the street, which was noisy until late in the night.

Staff very welcoming and helpful. Easy access and capable of parking my car. Room of good size and quality finishes in all areas.

The room was quite small, had no coffeemachine. Breakfast was ok but not special. Cleaning the room was not done tilll 4 pm. We did not feel we stayed in a 4+ hotel.

Centrally located so walkable to many dining options and central city. Modern building but showing signs of wear. The fridge in our room did not work. The staff offered to move us to another room, but as we were only staying 1 night, we decided against it.

Nice hotel. Appears to cater to business travelers. Rooms nice facing the river. Car valet service very good. Carpet in room was wavy needs to be replaced.

It’s a great quiet place to stay. Rooms are very comfortable. Bathroom is a little tight but shower pressure makes up for it. Breakfast was really good. Had to run the dryer twice to dry my load of clothes so that was a time waster

We loved our stay. We arrived late after a delayed flight and the hotel was easy to find and the staff were very accommodating. Highly recommend.

The room was lovely and clean. Staff were excellent. Loved the valet service.

Very friendly and professional staff. Very convenient location 👌

We didn't appreciate how the concierge didn't have any experience or knowledge of the hotel, the room, the services of the hotel, she wasn't even competent on the hotel's computer system. The room had no toiletry supplies such as tooth brushes, vanity kit, sanitary bags, shower cap.. we had to ask for them and even then it felt as if we were asking for something out of the norm! We wanted the dry cleaning services and the concierge took the shirt, and next day when we inquired about it, the other concierge told us that it was a public holiday and they don't do it .. so why did the other concierge not tell us that in the first place? why does a hotel which is in the hospitality and tourism industry not provide full services all week around?! We loved the hotel as a premise, cleanliness and location but the service was disappointing indeed and the amenities and the room facilities were not that great. For example, there is a panel on the wall next to the TV with many connections.We were thrilled that the hotel has such technology, but we were disappointed after because the HDMI connection was disabled, and the screen mirroring too! So what was the point of the panel when the guests can't use it's features!!

I am writing to formally raise a concern regarding my recent stay at Novotel on 15 August. Upon arrival, the night Duty Manager greeted us without a proper welcome and immediately asked for our keys. We explained that we had not yet checked in but had booked online. After confirming our booking and full payment, he informed us we were required to pay a $320 deposit as security in case of damage. This amount surprised us, as it seemed unusually high. I reconfirmed that our stay had already been paid for, and Amrit explained that the $320 was only a deposit. We paid the amount and proceeded to our room. Later, I reviewed the hotel policy outlined in the confirmation email, which stated that the required deposit is $100. I returned to reception to clarify. Another staff member confirmed that $100 is indeed the standard deposit. When I asked Amrit to show me where it stated that $320 was required, he could not provide a policy and instead said he had “just charged randomly.” This explanation was unsatisfactory, so I decided to follow up with the morning staff. The morning team was surprised by what had occurred, apologised, and confirmed it should have been $100. I also spoke morning Duty Manager, who advised that because I paid by credit card, the deposit should have been $50, not $100, and certainly not $320.

Very convenient, lovely location by the river and very friendly and helpful staff

Definitely be back, the staff are amazing Definitely Ten out of Ten, keep up the great work 🙏💙🙏

Outstanding receptionist - Honey. She really is a honey and was efficient, friendly and very helpful. Awesome asset for the hotel.

Staff were very helpful and accommodating. Dining staff were attentive, and room service were very obliging, and prompt given the early hours of the morning.

This hotel was very basic and relatively comfortable but I cannot believe how much I paid for it. It was worth about half the cost. I was only there overnight, so it suited my needs. However, when I asked the desk clerk about tours in the area and then again about the train schedule, she unhelpfully referred me to the internet. Don't expect much.

Great location, walking distance to the new Bnz Theater 5 mins,.lots of restaurants on the way.

great location and easy walking to great restaurants and cafes. Also the river is at your doorstep for a great bike and walking path that winds throughout the city.

Very convenience near from bus centre and shops.And it was clean and calm , we tottally relaxed.

Only stated for one night. Good location. We ate in the resturant and the food was very good. Breakfast had a good selection to choose from. Room was good, we had a view over the river.

A great place to stay. Within city centre but still quiet. Staff were friendly and helpful

Walkable distance to dining places

Centrally located in Hamilton adjacent to the majestic Waikato River. Good restaurant, spacious rooms.

Very quiet and clean location

Very convenient, lovely location by the river and very friendly and helpful staff

Beautiful, comfortable property right on the river walk and Victoria street. Friendly and accommodating staff. Great stay

Clean room . Comfy bed. Hot powerful shower. Good buffet breakfast . Plus very friendly staff from reception to housekeeping

I found the evening meal and the breakfast was fantastic the staff were awesome

Buffet breakfast was very limited, understaffed and very average food.

Only stated for one night. Good location. We ate in the resturant and the food was very good. Breakfast had a good selection to choose from. Room was good, we had a view over the river.

Great location, beautiful area. Staff were fantastic. Only downsides I can really think of were not much actually parking for guests on site unless you pay for valet, and breakfast was a bit confusing. You either pay for continental (doesn't include hot foods) or for full.

This is still the safest bet in Hamilton for a business hotel. It is not run down in any way. But it does looked dated - a 90s design ethos. My only real complain is the food, which is bland and unsophisticated. They could really do with some excellence in the kitchen.

Chef Sanjay's Breakfast is awesome and made our food to our wish. Thank you so much Sanjay !!

Great hotel, room was overlooking the river. Breakfast was great. 😊

Overall, very good stay. But breakfast rather expensive for quality of food offered.

Great breakfast