Swiss-Grand Beach Resort Kuantan - Newly Upgraded 5-Star

Fun car ride at the beach, nice pool! Friendly staff and delicious night buffet! We had a memorable moment , thank you Swiss garden!

Weekday stay was quiet and less crowd. Breakfast was okay with east and west selection. Pool n beach were well maintained. Overall rating 8/10

The resort design look good & luxury, even though the main lobby renovation work is on going; sea view is nice, room is comfortable and the staffs are friendly & helpful.

Semua dalam keadaan baik,diharap boleh maintain,anak2 suka.

Nice new renovated room, nice location. Hopefully the renovation for the entrance finish soon.

the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.

I chose this hotel because it claimed to be child-friendly and designed for families. It does have a playground for kids, which is a nice touch. However, I was disappointed to find that a baby cot is provided at an extra cost, unlike most other family-oriented hotels where this is complimentary. This felt misleading because the main reason for staying here was to give my child a fun experience, yet I ended up paying extra for something that should be standard in a family-friendly hotel. It gave me the impression of being cheated. If you’re planning to stay here with a baby, be prepared for additional charges for basic amenities.

Under renovation, dining areas are closed, no beach side dining, had to queue for breakfast due to not enough sitting. Messy and disorganised.

The location is great beach is wonderful & facilitates was wonderful. The staff is excellent & professional. Giving us a great family vacation experience. From when we check in till we check out, the staff service & always greeting us when coming across. Highly recommended to stay when in Kuantan.

Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids

Clean and confortable hotel.. price is steep and need to pay extra for buffet breakfast ! A few steps to beach , nice

Good and newly refurb

Bath-tub was dirty and had hair inside when I checked in, informed housekeeping to clean and the housekeeper was not wearing a mask, took a dirty towel to clean it. After that requested for a change of room. The pillows were too soft and not good to sleep on, dust were everywhere inside every corner of the cupboards, hair dryer was not working (maintenance came to change the wiring), curtains had blackout on one side and not the other, causing the morning sun to be shining bright into the room, worst experience ever. However the hotel was good outside and the pool was good as well. Quite an old hotel.

Studio room was newly renovated & nicely done!

the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.

Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids

Good and newly refurb

The resort design look good & luxury, even though the main lobby renovation work is on going; sea view is nice, room is comfortable and the staffs are friendly & helpful.

Bath-tub was dirty and had hair inside when I checked in, informed housekeeping to clean and the housekeeper was not wearing a mask, took a dirty towel to clean it. After that requested for a change of room. The pillows were too soft and not good to sleep on, dust were everywhere inside every corner of the cupboards, hair dryer was not working (maintenance came to change the wiring), curtains had blackout on one side and not the other, causing the morning sun to be shining bright into the room, worst experience ever. However the hotel was good outside and the pool was good as well. Quite an old hotel.

The hospitality received was 5 star. The all the staff were quick, friendly, helpful and responsible of their work. Keep on the good work. The room was comfortable. Although the bathroom could have a better shower head, probably a bit modern looking ones. Bed and pillow as comfortable. TV have good selection of channels. Breakfast buffet was good too. The selection was good but can be better, especially the choices of fruits, and if you have those type of coffee machine that have selection of latte, cappucino, etc, would be better.

Studio room was newly renovated & nicely done!

Nice new renovated room, nice location. Hopefully the renovation for the entrance finish soon.

the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.

Spacious. Very friendly staff. Sandflies at the beach were bothersome as well as smoky air during our stay there.

Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids

Scene is very good, but room’s AC is not ice cold. Sometimes good to go, and in the middle of night just stop working. Only issue that bummed the trip.

front desk give a good services

This was my 3rd or 4th times staying in this hotel, I have two concerns on my last stay 1. (ATV) Guests who rented this service are recklsessly riding the vehicle by the beach and more terribly, the parents allowed their young kids to monouver the bike. It gives discomfort due to loud sound of exhaust and most importantly safety of family with kids which exposed with speedy bike by the beach. We need to stop our kids from running around freely. They should provide proper off-road tracks suit with atv activities. Free-riding is dangerous 2. (Covid-19 complete vacc. check) Through out 3 days of my stay, NON OF THE STAFF ASK FOR MY VACC. STATUS. starting from check in and out, this is compulsory SOP required by the KKM in order for the hotel to operate their service. There was no assurance the guests of the hotel are secured with complete jabs. Previous hotel I stayed in Penang, one staff assigned just to check on the vacc. status, entrances and cafe. 3. (Finesse) I checked in and out almost everyday of my carrier as airlines crew and I know the procedures of the house should provide medical assistance for the guests whom in needed, just prepare few pieces of paracetamol in case in the middle of the night, shops are close, you get what I mean? Rather than just say "Tak Ada" okay? Hotel please take note Thank you

Everything was ok except that there is one night where the children at the same level of mine keeping playing with the door even after passed midnight and I am surprised there is no staff there to stop them

The resort design look good & luxury, even though the main lobby renovation work is on going; sea view is nice, room is comfortable and the staffs are friendly & helpful.

Service was great. Reception, concierge was helpful. Only f&b, choice during breakfast was not good. Please upgrade the food choice.

The hospitality received was 5 star. The all the staff were quick, friendly, helpful and responsible of their work. Keep on the good work. The room was comfortable. Although the bathroom could have a better shower head, probably a bit modern looking ones. Bed and pillow as comfortable. TV have good selection of channels. Breakfast buffet was good too. The selection was good but can be better, especially the choices of fruits, and if you have those type of coffee machine that have selection of latte, cappucino, etc, would be better.

The location is great beach is wonderful & facilitates was wonderful. The staff is excellent & professional. Giving us a great family vacation experience. From when we check in till we check out, the staff service & always greeting us when coming across. Highly recommended to stay when in Kuantan.

late check in

Spend vacation with kids . Really enjoyed our stay, Staffs very friendly and polite, Foods and beverages was awesome , Will plan next trip soon and recommend to all my friends and family .

Clean and confortable hotel.. price is steep and need to pay extra for buffet breakfast ! A few steps to beach , nice

Far from other amenities. Only options are to eat on the resort. Too quiet evenings can be quite scary on weekdays.

Weekday stay was quiet and less crowd. Breakfast was okay with east and west selection. Pool n beach were well maintained. Overall rating 8/10

The hotel has direct access to the public beach which is very convenient.

The resort design look good & luxury, even though the main lobby renovation work is on going; sea view is nice, room is comfortable and the staffs are friendly & helpful.

Nice new renovated room, nice location. Hopefully the renovation for the entrance finish soon.

the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.

The location is great beach is wonderful & facilitates was wonderful. The staff is excellent & professional. Giving us a great family vacation experience. From when we check in till we check out, the staff service & always greeting us when coming across. Highly recommended to stay when in Kuantan.

Spacious. Very friendly staff. Sandflies at the beach were bothersome as well as smoky air during our stay there.

Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids

Fun car ride at the beach, nice pool! Friendly staff and delicious night buffet! We had a memorable moment , thank you Swiss garden!

Clean and confortable hotel.. price is steep and need to pay extra for buffet breakfast ! A few steps to beach , nice

Far from other amenities. Only options are to eat on the resort. Too quiet evenings can be quite scary on weekdays.

Weekday stay was quiet and less crowd. Breakfast was okay with east and west selection. Pool n beach were well maintained. Overall rating 8/10

Service was great. Reception, concierge was helpful. Only f&b, choice during breakfast was not good. Please upgrade the food choice.

The hospitality received was 5 star. The all the staff were quick, friendly, helpful and responsible of their work. Keep on the good work. The room was comfortable. Although the bathroom could have a better shower head, probably a bit modern looking ones. Bed and pillow as comfortable. TV have good selection of channels. Breakfast buffet was good too. The selection was good but can be better, especially the choices of fruits, and if you have those type of coffee machine that have selection of latte, cappucino, etc, would be better.

New refurbished hotels give a good holiday vibe. however i did have a bad experience with foods served at the restaurant

Under renovation, dining areas are closed, no beach side dining, had to queue for breakfast due to not enough sitting. Messy and disorganised.

Spend vacation with kids . Really enjoyed our stay, Staffs very friendly and polite, Foods and beverages was awesome , Will plan next trip soon and recommend to all my friends and family .

Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids