Hardgate House Hotel

Stayed a Saturday night with children. Was not aware there would be a party in the function room below us. Very loud music until 12.30am, could hear every lyric, the dj and the bass was so loud. Totally disappointed. Very limited staff although those that were there were nice, not their fault I think they were embarrassed about it. They gave free earplugs so knew it was going to be noisy but no good for my children. Just feel like they could have reached out prior to arrival to ensure we knew about this. I’ve expressed this in a message to the hotel but had no response. Hotel was basic, which we knew it would be, but was hard to find, poor signage. The room was a bit dated and in need of some attention on the walls, quite a lot of paint peeling off around electrical sockets. Although the bathroom was lovely and seemed to have been more recently done. The room was hot with no air con. Wouldn’t stay again as the whole idea of a room for the night is to be able to sleep!

Can't complain, the staff were lovely and room was spotless clean.

This was a difficult place to review because the good things were good. But the experience was so overshadowed by the bad that I cannot recommend it. The good: the staff was friendly. The room and bathroom were updated well. The bed was comfortable. The bad: the pillows were very hard and flat, the pullout bed was poor quality, you can tell the updates painted over badly water damaged walls, the lift was broken (all rooms are more than 2 flights up). Our negative experience was capped by the following: The hotel reached out several times over the week to make sure they had all our info, credit card etc. Wheen we checked in at 930, the door by the sign for the hotel is propped open and music is blasting out of it. People at the door stated "this is a private party, you'll have to go someplace else to check in". So we walk along back and find an off duty employee who was outside smoking and they were nice enough to take us to the front desk through the employee access. They pulled us into the office to check us in because the music was so loud they couldn't hear anything and then gave us "free ear plugs" because they knew the music was going to be loud but "should be done by 1230a". Earplugs only work for sleep if you don't have to get up to an alarm the next morning. You could hear the words of the music, let alone the bass in the room. It was impressively bad. It was not right to rent out the space for an event and rent out rooms to others. It was unethical.

Parking was a shambles. Had to just dump my car. Staff were friendly but no reception area so have to just walk around aimlessly until you find somebody No curtains on the windows, just a blind so as soon as it’s light, expect to be awake. The room I had faced the car park and enterprise building which had flood lights all night so the room was lit up! Hardly any sleep. No hairdryer or iron facilities in the room! Very basic

Nice and clean modern room