Britannia International Hotel Canary Wharf

Irre lange Schlange beim einchecken auch kurz vor Mitternacht, keine Klimaanlage im heißen Zimmer ohne Möglichkeit, die Fenster zu öffnen, Internet nur für sieben Pfund zu buchen. Garage vorhanden, aber im Grunde nur für Azad zu befahren, sehr kompliziertes Bezahlsystem ohne Hilfe der Rezeption. Die Lage ist perfekt, wenige Minuten zur Bahn.

They charge extra for the wifi for a standard room.

The best thing about this hotel is its location, which is close to many public transportation alternatives. However, our room had no windows and there was no wi fi in the rooms. You had to pay 7 pounds per day, per device to have wi fi connection. The hotel was extremely noisy. Checkout is very early (10 am)

Well where to begin.swimming pool and gym :- displayed on hotel website .when we got there receptionist told us it’s on renovation .since we were early to check in we dropped off the bags and went out .when we came back to check in it was a different story .within few hours time bother swimming pool and gym been converted to guest rooms based on the informations given by the different receptionist who checked us in .than I told him make sure we need the room to be cleaned every day since will be staying for 3 nights .none of that happened .second day when we got back to the hotel after 3.30 pm cleaner was laying down on guest bed chatting on the phone .as we were about to go downstairs we meet the supervisor and showed her what was going on and she saw that as well that the cleaning having good time on customers bed .so we informed the supervisor it’s ok for today not to clean as we are tired make sure you put our room on the cleaning list for tomorw she said ok and she also said it’s her first day at work she is new .Than the whole building smells paint .they offered different room .but that wouldn’t change the smell as the whole building smells paint . So when we got to our room when we checked in two dirty towels were left on the door .on our first day .very bad .carpet coming off between the Toilet door and the bed room .we have stayed at this hotel many time before since we travell for work around the world .and we never experienced like this .and no free wifi .misleadin

I went on a quick trip for personal work, the hotel is well situated in the heart of Canary wharf and surrounded by the river. I was offered a room with the view of the water, a welcome addition. The hotel itself is charming with oak interiors, friendly reception staff however dissapointed with the description that wifi was included but in the room you need to pay for it , it is only free in the lobby.

Aircon didn't really work in the room and it was a hot evening. The images on Expedia are old and I don't think the hotel actually has a pool. Area is fine and the staff are friendly though.

The bad outweighs the good with this hotel; unfortunately it is a shadow of its former self for the following reasons: 1. No longer a swimming pool/sauna/spa 2. No longer an Indian restaurant (and no replacement) 3. To charge customers for wifi in their rooms is outrageous! It is 2023 and nowhere else does this, not even independent guest houses. 4. No information in rooms. Therefore without internet, customers are clueless. 5. Just sachets of coffee for two people is very poor. 6. No fridge in room. 7. Earliest check out time (10am!) and latest check in time (4pm!) I have ever seen. Unfortunately I am shortly going to be staying for another two nights (no reasonable cancellation policy) so I am prepared and will not be disappointed, but it is apparent that the once wonderful Britannia is now only concerned with making money.

It was handy to have parking on site. Room was a single bed but just what i needed for just one night. Breakfast was good , help yourself. For £77 with breakfast a really good deal

Paid for WiFi that was constantly kicking me off during a meeting, couldn’t get a refund at the desk because “I had used it” room was 28 degrees as the air conditioning was broken. Desk stated you have to deal with head office

It’s a really drab hotel in need of an overhaul. Reception was slow. You had to pay £7 a day if you wanted WiFi in your room (per device!). The code I was given didn’t work and the hotel refused to give me a refund the next day. Overall, a terrible experience and I will never go back. I suggest you find another hotel if you possibly can.

Very revolting smell in my room (111). Woke up with a bad cold and itchy nose.

Terrible hotel experience. The beds were awful, with springs you could feel and a rock-hard mattress. They didn’t clean the room for five days, provided no towels, and there was no toilet brush. The window couldn’t open and was filthy, with a view of a ventilation system. The room was freezing cold, and we had to request an extra radiator. The only reason this isn’t a zero-star review is the kind elderly Pakistani man who brought us towels and toilet paper. The hotel hasn’t been renovated since the 1960s, with poor solutions and everything falling apart. Not recommended.

I can’t describe how dirty this place is. I been beaten by bed bugs..

Mice running around the bar area, rooms smelled of stale cigarette smoke - avoid!!!

We stayed with 4 persons in 4 rooms for 3 nights in this hotel. The place is totally rundown and the rooms, which were recently redone were awfull. Not once did they clean any of our rooms. No toiletpaper, lamps broken, dirty. And in the evening we actually spotted a mouse in the hallways. I hardly do reviews, but in this case i will gladly make an exception. Not worth the money

Helt forferdelig opphold. Vinduene var ikke mulig å åpne eller lukke uten verktøy. Så vi måtte tilkalle noen fra hotellet når vi skulle åpne vinduet. Utsikten var rett mot et tak og der var det ventilasjon som bråkte hele døgnet. I sengene var det fjærmadrasser uten overmadrass. Som gjorde at vi kjente alle fjærene i madrassen. Vi hadde 4 overnattinger og det ble ikke vasket en eneste gang. Vi måtte spørre etter ting vi manglet.

Funny smell coming out from the shower

Filthy carpet. No customer service. Room serviced every three days. Bins not even emptied. Currently undergoing renovations but no mention of that prior to booking. If you pay for breakfast at check in its 13gbp if you pay later it's 16. I paid for one day and it was actually good, but couldn't get it for the same rate. Why would I pay in advance when I don't know whether it's any good? Wasn't told about the no room clean policy at check in. I would not stay here again

I had to change rooms because it was dirty, bed wasn’t made to hotel standards it had black long hair on it and an empty glass bottle of beer was left!!!

Really poor hotel cleanliness. Old & dated which isn't an issue but it is when things are in dyer need or refurbishment and repair. Rude staff. Broken window in room, unclean and dirty room which smelled like cigarettes. Such a shame. Premium price paid. Will not return

Check in is always terrible, takes a long time with a big que. Reception areas are very worn but price is good with good size rooms. Make sure to get a room with a window!

Aircon wasn;t working - was like an oven - couldn't sleep at all

Absolute nightmare! Had to sleep with a window open on the first night and kept awake by the noise of the trains. The DLR line is very close. The Hotel is about 20 years over due on a refurbishment. Bed was not long enough. Whilst advertised as free wireless internet, this was only available in the public areas. No room cleaning offered and you had to ask for towel change. Avoid and go some where else. I raised the points with the Hotel Manager, who advised me he was a seasoned traveller. I reiterate avoid and book somewhere else.

We stayed in a windowless room (as advertised) which would have been fine if the room was properly cooled. It was very hot and the Aircon did not cool the room at all, it just blasted warm air that smelt of cigarette smoke. The room was listed as a double but we were given a twin with a gap between the beds. It was a cheap room for after a night watching a show at the O2, but we slept terribly because of the heat. Would not recommend in summer (even a mild one). It was one tube stop, and a short walk to the O2 however so at least it was convenient. Maybe pay the extra for a window...

Rooms fairly dated. Bathroom door did not close as was warped. No air con. Bed ideal of your not taller then 6ft as there was a table at end. Shower ideal if your not taller then 5ft unless you sit down. Toilet was not flushed from previous stay? Other than that for the 5 hours I was there. Felt safe. Easy access. And parking.

Had paid for a double bed and not 2 single beds bolted together with 2 single mattresses on them, NOT the most comfortable to sleep on…🙁 Ruined the week.

Average hotel in a decent location near subway and restaurants, with a few shops close by. $30/day if you want internet. Free WiFi in lobby area. There are 2 floors below ground and that’s where I was placed. It gets hot in the room and the temp won’t drop below 80 F. No fridge and no microwave on site. Shower water only got warm, not hot but it had decent pressure. The bed was two twin beds pushed together. Weird design/layouts.

Rom uten vindu, og uten Aircondition. Kan ikke anbefales på sommertid

Although the hotel is a little tired, that was ok. However, the bed was rock hard as were the pillows so a bad night’s sleep.

Exactly what I expected for the price - decent. For one night it was good. It was very very hot on the day so being in a windowless hotel with no fan wasn’t great, but I knew what I was getting so can’t really complain. It’s probably worth paying a bit more for a room with a window but depends on what you want.

I checked fairly quickly (always a bit of a wait, but knew to expect that). Got a nice room with views over the wharf. However there was a really loud buzzing noise from the air con in the room. I went and told reception, and she basically said we don't have any spare rooms, I can move you tomorrow, but you'll have to live with it for tonight, but we'll send up the maintenance guy to see if he can help. He came up and agreed it really was quite a loud humming noise, confirmed it was from the AC, but said he couldn't fix it. So I went back to reception and this time spoke to a guy who couldn't have been more helpful and friendly! He looked and confirmed the hotel was very busy, I said I literally wouldn't be able to sleep in that room as I'm a light sleeper. He'd recognised me as a fairly frequent visitor to this hotel and at no extra cost, he upgraded me to one of the suites on the 11th floor, for my entire 5 day stay. This was, to me, going above and beyond, so well done to him (I wish I'd got his name so I could single him out for praise). Any criticism? Well I was there for 5 days (4 nights) and at no point did I get fresh towels / bins emptied / room refreshed etc. But beggars can't be choosers, and I'll definitely be back again :)

Terrible experience when you have to wait for more than 15 minutes to check-in as every counter is closed even you can see 3 or 4 staff members standing in front of the Front Desk with the sign "CLOSED"

Poor introduction for my partner and me at a tired building with dated and worn out feel. Entrance is grubby and surrounded by building and storage containers. Furniture all looks original and scuffed with time. Demanded photo ID (unexpected being a UK born citizen staying at a UK hotel) at check-in due to documented (on the wall) Met.Police concerns. +£7 pp to use internet in the room. Location convenient but you can do much, much better

The staff refused to give me plates for having dinner in the room. They wouldn’t give me wine glasses either. Other hotels that were far less expensive than this one were much more welcoming and willing to help in every way. I was extremely unhappy with the uncooperative staff. Will never come here again.

Very rude person on reception made me feel very uncomfortable demaning passport or driving licence id to book in. I dont recall this being mentioned on the booking and as far as i know not a legal requirement in the UK. I dont drive and a uk citizen so did not have a passport. Was able to show my bus pass after lots of discussion but had to fill out an additional form. Spoilt start of stay. Please add requirement booking confirmation. Otherwise stay was good Spoilt

Good first impressions. Reception area was quite impressive. Reception staff very welcoming and pleasant. Tried to help us with a query and gave a satisfactory solution.

Worst check in experience I have ever had. Took over an hour for what should have been a simple process. Reception staff extremely slow and also not the most pleasant to speak to.

Amazing staff, the receptionist was especially lovely. Service was fantastic. Room was huge. Very good value for money. Would definitley stay here again.thank you for helping to make the trip a wonderful experience.

Excellent service

Checked in at 12:30pm and had to wait 30 mins. Really slow check in process.

Good location, great price - would stay again

Really good stay for what I needed which to be close to the 02

Good location, close to Canary Wharf Underground.

Very convenient for Canary Wharf

Location

Hotel could do with a major refit. Most things look as if they need some maintenence, indoor and outdoor. It is surrounded by a lot of new development which makes it look outdated. However, staff were very friendly and service was very good. Room was OK and clean. Still good price and only a short walk from Canary Wharf underground.

Britannia’s International Hotel could t be more conveniently located at the heart of Canary Wharf. Having never visited the area before I felt like an HG Wells character stepping out of my Victorian Time Machine into the future as I wondered at the high rises, lights and transport. But then I stepped back into my Time Machine and arrived back in the reception of the International Hotel in Victorian England. Built and opened in 1992, it is astounding that the interior decor was permitted by planners or even considered by the owners. Before the ink was dry on the designs, the interior was already 10-15 years out of date and sadly never ripped out and remodelled thinking visitors may want to go forward, rather than backwards, in time. The hotel reception staff and bar staff were courteous and efficient, everything worked…the lifts, the lights, the plugs, amenities and air con. It was all just comically dated. A stage set from Tales of the Unexpected or Upstairs Downstairs, but shabbier, sprung to mind. The deep brown woodwork is all scrapped, the wallpaper marked and pealing and I got the feeling that the armies of money-conscious Chineses visitors that filled the place would lap this up. Get past the faux par on the decor and for £109 for a double (you pay less not to have a window but Premier Inn Hub rooms do the same) it’s a bargain. Good Guinness and amazing to step out and wander round Canary Wharf at night.

Very competitive price in a great location. Within walking distance of public transport links

Excellent location, good price and good nearby transportation links.

Clean, great location and easy to find

Attractive building, clean hotel, helpful friendly staff, not far from Westfield Only a short journey into central London. Breakfast was tasty, great selection. Overall we had an absolutely fantastic stay and will be back again very soon 😀😁

Hotel is a little tired, but can't fault the cleanliness. Breakfast quality was only to a good standard, but staff were excellent, efficient and courteous.

Breakfast has so less options! Improve breakfast!

The staff were very nice and helpful, however the room had no openable window, and no air con just a noisy fan and a temperature over 29 c it was uncomfortable and I was unable to sleep, breakfast was a buffet one day one was cold, slightly better day 2

Très bel et bon hôtel, personnel très accueillant. Excellent petit déjeuner.

The hotel was fantastic value for a weekend break. Easy to get to at Canary Wharf on the Jubilee line. Our room was spacious, with very clean bathroom and very comfortable bed. We had a pizza at the pizzeria. My pizza was really good but Marcus’s was overcooked with cold slices of ham not palma hand and the base was weirdly barbecue sauce so stick to chicken & mushroom. Good wine list. We will def stay again if they retain the value for money £75 per night for 2 adults

The property was as expected and our room was fine, sadly the room was not serviced for 3 days. Would not advice eating in Italian restaurant

Veldig bra hotell, fikk bedre rom enn bestilt uten å betale ekstra. Romslig og rent, kort vei fra nærmeste t-bane. God frokost. Et minus dog at det ikke var renhold på rommet de fire dagene/tre nettene jeg var der. Hadde ventet bedre av et 4-stjerners hotell.

Breakfast was decent a lot of selection , parking limited but safe, have to pay on seperate app £25 for 24hrs

Staff were lovely. Breakfast superb. The thing that lets the brittania down is it looking very tired and worn. Walls could do with a good paint! Tiles in bathroom on floor did not match. Just all decor could do with freshning up