Mercure Maidstone Great Danes Hotel

Very polite and professional staff at reception we didn’t really see much as we got back quite late and all we wanted to do is sleep. Rooms very clean and fresh.

Very old and dated. Staff first night very helpful and friendly unfortunately not for rest of stay. Was emailed about upgrade which I wanted as it was for my wedding . Email Said that the f available you could do when checked in. When I checked in I asked about upgrade I was told it had been done automatically because it was my wedding . When got to my room. It was the room that I had paid for. Breakfast was very tasty . Highly light of stay . Second morning there was a dirty folk left on the floor by were I sat. Such a shame as there is a lot of potential here. The grounds are lovely . Need to be completely updated as some areas have been like new chairs next to ones that have just had bad fitted covers put on.

Would highly recommend a stay have everything you need?

Breakfast was great, very easy check in

I stayed at the Great Danes Hotel in Maidstone and was extremely disappointed. On arrival, the reception desk was completely unstaffed, and after a long wait the check‑in was rushed with no information about the leisure facilities and only vague directions to my room. The first room smelled strongly of cigarette smoke, with stained, worn curtains. I requested a room change and was initially told it wasn’t possible, though another room was eventually offered. The leisure facilities were dated, poorly supervised, and the shower area had visible black mould. Dinner was acceptable, but service was slow and staff seemed undertrained. Basic questions about bar options became unnecessarily long exchanges because staff didn’t know what was stocked. Returning to the room, I noticed a damp smell and clear signs of neglect: cracked plaster, dirty curtains, sticky furniture, peeling wallpaper, and visible mould and damp near the door. The carpet also looked unhoovered. The next morning, I discovered the shower had no showerhead at all—just an open pipe, making it unusable.