Hawthorn Extended Stay by Wyndham Columbia-Ft Jackson

Advertised as having a pool and pool is not open.

Nice room, could do with a shower renovation. Room was well appointed with fridge and microwave. Room was clean, beds were nice. Hotel lobby was nice and there was a nice outdoor courtyard with chess, connect four, cornhole, seating and a pool.

When we arrived the air did not work but they changed the battery and got it working quickly. Did not like the door being outside didn’t know that was what “garden view” meant. The pool did not work. My grandson was disappointed and older teanagers hug out in the garden area until around 3am being loud and then they went onto their room snd continued to be loud.

The property entrance is clean, lobby is presentable. My stay was sort of unpleasant, summertime no acess to the pool during my stay. The bathroom had mold on the ceiling and tiles. The microwave did not work and was not repaired or given a working one. I paid full price but did not receive the full service.

The main reason for booking this hotel was that their website shows a restaurant and bar. They even gave a voucher for a free appetizer at check in. Guess what...... no restaurant or bar. The room 101 was spacious but not very clean. The coffee maker had an old capsule left in it. The kitchen faucet needed tightening down. Will definitely not return

Everything was gray except we chose this one for the restaurant but it’s not open

Very nice location pool wasn’t open but everything else was great

PROS: Great accommodations and location; Less than 1 minute to SC Hwy 20; Spacious; Excellent Staff, Elevators, Quiet even when full, Available computers, Comfortable Pool and lounge area. CONS: Average Breakfast but extremely clean, so clean the staff stepped in from of waiting to continuously ensue the slight spill was attended to. Only one major discouragement: THE COFFEE POT IN OUR ROOM HAS POWER BUT IT WAS BROKEN AND WOULD NOT RELEASE WATER THROUGH THE SYSTEM TO MAKE COFFEE IN THE ROOM

Advertised with Bar on Property. Not true. Bar not open yet. This is a renovated old hotel. Pictures of bathroom area on website are not as advertised. It is old; rust on curtain rod, handrail, etc. Bathtub has been reglazed poorly. Also, when entering the lobby from outside you will notice a very strong scent, overpowering and not normal. I wondered if it was to cover up another smell. I will say the staff were very kind. Not a terrible place, but website is misleading.

Staff did not clean the room, had to ask for fresh towels, coffee machine was out of order, the lounge was not open in the evening, pool was closed.

The room we initially got was dirty with ants and cigarette burns on the counter, the ice bin was moldy and the bathroom was dirt and the whole room had a very foul odor!!! There was no bar and restaurant as advertised, the breakfast was mediocre. The staff however was very nice and the front desk staff re roomed us after I showed her pictures of the room we were given. The second room was better and they made sure we had clean towels and toiletries daily.

The towels were stained. The shower was not cleaned correctly and the room had a bad odor.

Rooms was not as shown on your site, both rooms was very tired and dirty with stains on the carpet, furniture and signs of poo on the wall. The second room wasnt even ready with what looked like a 1ft blood stain on the carpet

There was cockroaches in the room, I notified one of the employee, showed him pictures and video and nothing was done

First room wasn't clean. stuff hanging off the wall. spider webs with bugs in them. ironing board just leaning on wall.

The room was dirty, there was a nasty smell, the carpet was dirty and stained

The lobby and exterior are nice. The room was terrible. Literal holes in the wall in the bathroom. Mold/mildew in the shower. Dust caked onto vents. I don’t think the room has ever been cleaned!!

Lobby looks fantastic. Great coffee option. Rooms need updating. Look dirty. Wasn’t vacuumed before our stay. Someone was smoking on our floor. Rooms had an odor beyond the cigarette smoke in a non smoking hotel.

The staff was fine, very nice and friendly. However, upon checking in, I found out that my door lock face plate had a screw missing, which I reported one of the reading lights by the bed was just hanging there with wire showing. The biggest turnoff was I found several cockroaches running around during my stay. I did check for bedbugs and did not see any.

Room smelled like urine. Black mold on the ceiling, AC grille and tub drain. Paper thin walls let you hear the neighbor’s TV until 2am. Rooms look nothing like the photos. Basically a slightly upgraded version of a no-tell motel. Never again. Total dump.

This hotel was notcwhat we expected. Pcutres looks so inviting, rooms feel like motel rooms. Small cramped and outside of all things. That was very creepy. The first room we got was filthy. Dirty microwave, hamdprints in the inside of the glass windows, headboarts dirtym it was gross. We asked to change rooms and the second room was again outside but better, samw layout but cleaner. Would not stay here again. This hotel needs an upgrade. The whole fscility smells like powdered deordorize that is nauseating. Was so disappointed

Room was clean but updates were poor. Water spout in tub was loose and paint was peeling off of the shower walls. Noise echo from lobby was awful…a family came in around midnight and the kids yelling and running around woke us from a sound sleep with the noise.

The rooms above the lobby are way too noisy and makes it difficult to sleep. I have been in jails that were quiter then this hotel.

Staff was great! Room was clean. It was just small and old.

Internet wasn’t working

It was either hot or freezing in the room. The room was alot smaller than the photos would lead you to believe. Also the breakfast was just blah. Saying all of this it could have been just our room, and we possibly caught the breakfast buffet on a bad day.

Property needs a remodel.

Lobby looks fantastic. Great coffee option. Rooms need updating. Look dirty. Wasn’t vacuumed before our stay. Someone was smoking on our floor. Rooms had an odor beyond the cigarette smoke in a non smoking hotel.

We stayed one night. Friendly staff, clean room. Only thing is, you can hear all the other rooms and people in the main area during the night.

The hotel room itself was located outside of the lobby area, in an area where cornhole and the pool was. People were playing cornhole at 06 in the morning. The room was old school, cramped. The breakfast was awful, cold, and dirty tables. I do not believe this hotel will be a first choice in the future.

The service qas exceptional

Every staff member, from the property manager and front desk team to the housekeeping staff, was absolutely friendly and accommodating to our every request. They genuinely appeared to enjoy taking care of the guests and working collectively for a positive experience.

Front dude had a BAD attitude and rude

Checking in at this hotel is the longest experience you will ever have checking in. This wasn't an isolated incident as I had to check in several different times. Not uncommon to see a line going back to the entrance doors in the afternooons.

Front desk only had one lady who was doing her best but waited for an hour bc the line was that long. Complained about Expedia still selling rooms when not available. Something stuck on floor and used towel in bathroom. Did not feel safe there at night.

Elevators are very old and slow. Front desk has the longest check-in procedure I've ever seen....always a long line I Prechecked in on this last visit and they made me do the entire thing over again at the deak....you can't win.

Rooms were clean and staff very friendly

Nice hotel with clean, modern rooms. The wait was almost one hour to check in on a Sunday afternoon though. Completely unacceptable

Danny and all the staff were the best! Location was central to everything we needed for our stay.

Clean room and friendly staff.

Felt like a very unsafe area at dark.

It was close to Ft. Jackson which is why I was there.

Staff was great! The area was super sketchy and felt unsafe

Nice big hotel. Clean overall. Carpets could be cleaned, had a smell and was stained. Hotel right off the hwy. Close by restaurants and shopping stores. Good location right off two notch road

The area looks sketchy. You worry about leaving your car in the parking lot.

Clean, quick access to major hwy. Very close to great food. Peaceful atmosphere. Great place to stay!

Comfortable stay. Surrounding neighborhood a little sketchy.

Property was a great place for all the family members of the Soldiers getting Graduated from Basic Training and was a mere 10 minutes drive to Fort Jackson. They even had print outs to Fort Jackson turn by turn navigation. I would love to recommend this place for all the new families of Soldiers graduating

Room was great and the staff were helpful and efficient. Immediate area surrounding the hotel isn't ideal, but shouldn't be an issue as the hotel is tucked away from the road. Great spot for anyone looking for an affordable stay in the Columbia area!

Conveniently located not far from Fort Jackson Lots of restaurants near by. The breakfast was OK

I had a peaceful / restful stay at the Wyndham Garden even though there were people knocking on every door at about 2am. Breakfast was ok, the coffee wasn't good it tasted old. Maybe the receptacle it was brewed in hadn't been cleaned in a while otherwise everything else was ok. Thanks!

This is an older property that has recently been re-done well. The breakfast was very good bed comfortable, water hot with good pressure in the shower. Nice stay.

Great property, staff and the prepared a FULL BREAKFAST BAR😊

The room was ok. We had a suite, dishes had so much dust on them, we would've had to wash all of them before use. TV remotes did not work for either TV and desk clerk would not come to check out the issue. Elevators smelled like kerosene, it was disgusting. Continental breakfast was a joke. Only had one person to keep up with refilling items and coffee. Had to ask at least 5 times, each by other patrons to get a new urn of coffee.

The room we initially got was dirty with ants and cigarette burns on the counter, the ice bin was moldy and the bathroom was dirt and the whole room had a very foul odor!!! There was no bar and restaurant as advertised, the breakfast was mediocre. The staff however was very nice and the front desk staff re roomed us after I showed her pictures of the room we were given. The second room was better and they made sure we had clean towels and toiletries daily.

Nice and clean I love the breakfast 😍

It was either hot or freezing in the room. The room was alot smaller than the photos would lead you to believe. Also the breakfast was just blah. Saying all of this it could have been just our room, and we possibly caught the breakfast buffet on a bad day.

Staff was warm, welcoming and very accommodating. The lobby was beautiful and plenty of sitting area if you wanted to relax There is also coffee with a variety of creamers that was offered every day in addition to water. The breakfast variety was very good and was different daily with the exception of bagels, toast, waffles, muffins, oatmeal and cereal which was offered daily. The coffee was very good too! The area was always kept clean and staff was always ready to replenish as food ran out. The outside set up was beautiful as well with some outdoor games set up such as beanbag toss, life size chess board with pieces and life size tic tac toe board, with plenty of seating area. The pool area was nice but was a little dirty with some bugs floating around in the pool, other wise it was nice to have the option to swim and soak up some sun. I would definitely stay very again or recommend for family when they

the front desk staff was very unfriendly. no greetings, no eye contact, only answered questions with very breif answers. the room did not have a place in the bathroom to sit any toiletries. the breakfast was HORRIBLE. the 2% milk was sour. the eggs had hair in them. the staff person would not refill the waffle mix as it was out. overall a very NEGATIVE experiece!!!!!

The hotel is beautiful from the outside and the lobby- the staff were very courteous, BUT the rooms were horrible - the first room we had looked fine until we looked up - the ceiling was black with what we can only assume was mold - so we asked for a different room, below is the photo from the 2nd room again with mold on the ceiling on a different floor.We switched to a third room which was on the same floor a few doors down...not much better that room was cold but was very damp. We thought it would get better with the a/c on however we basically slept in a cold damp room. Oh and on top of that the toilet was running all night! Literally if it wasn't the A/C (very loud) it was the constantly running toilet all night.. we did not sleep well but the family was too tired and too scared to see what the next room would have so we stayed there. Breakfast is included served 6am-9am we thought we had a shot at that -we walked in at 7:45am to find a lot of other unhappy guests who were waiting for food - no eggs, no bacon, no pancake mix for the waffle machine (which had an alarm going off) no coffee?! and we couldn't find the person who was supposed to be working the kitchen?- by the way the coffee machine in the lobby was also out of order the entire time we were there. So sad to see a Wyndham Garden hotel like this - sadly the staff were nice but not very concerned about the complaints...won't be going back to this hotel again.