Robes and slippers were not initially provided, I had to ask for them, despite them being listed as a room facility. Coffee also wasn’t replaced in the room once used on our second day. We also had to pay £20 per person to use the hot tub for a 1 hour period. Whilst I understand some hotels do charge hotel guests an additional fee to use their spa, this is usually due to their high spec having a vast range of quality facilities. I did not feel this was the case at the Randolph; the spa was very limited only having a very small hot tub that only accommodated 2 people comfortably, there was no pool area; it was also not possible to get drinks here. I did not feel it was good value. Hotel parking was also extremely expensive at £49 per night. Hotel bar staff did also play on customer vulnerability following alcohol, issuing a £45 per shot whisky, without establishing this first. In the hotels defence they were accommodating and helpful in many other areas including sorting some of these issues, and did provide an umbrella when it was raining which was greatly appreciated.
Robes and slippers were not initially provided, I had to ask for them, despite them being listed as a room facility. Coffee also wasn’t replaced in the room once used on our second day. We also had to pay £20 per person to use the hot tub for a 1 hour period. Whilst I understand some hotels do charge hotel guests an additional fee to use their spa, this is usually due to their high spec having a vast range of quality facilities. I did not feel this was the case at the Randolph; the spa was very limited only having a very small hot tub that only accommodated 2 people comfortably, there was no pool area; it was also not possible to get drinks here. I did not feel it was good value. Hotel parking was also extremely expensive at £49 per night. Hotel bar staff did also play on customer vulnerability following alcohol, issuing a £45 per shot whisky, without establishing this first. In the hotels defence they were accommodating and helpful in many other areas including sorting some of these issues, and did provide an umbrella when it was raining which was greatly appreciated.
