Quality Inn Sulphur - Lake Charles

This property smelled horrible the windows were boarded up with duct tape and cardboard and the rooms was sweltering I was sweating just standing there.

When i pull up it was a young lady that was 23 outside on phone instead of getting up she sat and finished the phone call i did not know it was the manager so she came in had trouble and the printer didnt work. That was first sign then i got my room 209 it wasnt clean the tub and tv didnt work after i brought up my bags went down stairs they change my room to 224 at the other end of the hall way . I went in that room it had no lamp shades no table and desser light no bulb but at this point i was like im not going to be in this room im be at Casinos. The refrigerator didnt work and no table also and Saturday morning i was woke up to men trying to enter my room to put a head board up cause they didnt tell me they was renovating the hotel and their is so breakfast or ice and Wi-Fi kept glitchimg knocking u off if i would have known i would not stay but they said once checked in you cant get a tefund.. Or i would have left they started construction at 7am so i didnt get no rest at all til they left . The room smell lije mildew i ask for airfesher they said bring it right back cause its strong . Its only 1 man thats housekeeping and he needs help. I tried to call to ask questions nobody answer i west i would have book with best Western cause they was so nice and polite when i got the hotel wrong. It wont let me add my pictures 😒

Nice hotel, considering the price. Quote funky in places. Hall really smelled like ethnic cooking. And bunch of gear stacked up in the hall. Wow - who got drywall mud smeared over the outside of my room door. Inside - nice. Newly renovated. But wish it had an extra table or some flat surface to put, say, my coat. There’s no closet or place to hang clothes. Great value. Just needs attention to detail. And a faster check in experience. But I’d go back again. Good location.

one entrance, blocked front entrance, construction everywhere, everything was dirty, wasnt happy

I understand closing off rooms if they are damaged by a hurricane or something like that, but allowing people to stay in a room where the repairs are not complete is not at all understandable. Between the window frame and the wall is an easily visable seam, at its peak somewhere between a quarter and half inch running most of the length of the frame. By seam, i mean that i could place my room key beneath the window frame and slide it underneath, and it would fall to the sidewalk below. In essense, a facility should never be offering its guests a room where bugs could enter easily, rain could come into the room, or the air conditioning unit could hardly keep up with the outside air.

The room didn’t have heat. The hotel was under construction. DON’T STAY HERE!!!!

The DirectTV box wasn’t hooked up. Once we did, the box was screwed to the wall facing the floor so impossible to change channel with a remote. The lock at the top of the door was broken. Key reader to back door of hotel was broken so anyone could come in the hotel. Bathroom could have been cleaner.

No hot water. Under renovation with no warning before we booked. No breakfast available after it was advertised as so.

Bed was clean and hot water in shower was great! We had been on road 8 hours. Nothing fancy and served the purpose is definitely under construction.

The back door doesnt lock. There was no juice in the dispenser. Had to complain about cuz no breakfast.

I didn't stay not even 30 min. As i was walking to the room.. the hall ways were dirty you could see dirt piling up on the edges of the floor and it looked as if they were spraying some kind of white powder all along the edges of the floor. Once i got to the room it was the same on the floor and everything in the room seemed worn out ,broken, rust & and the A/C didn't even work plus they had left a small portable heater in the room.. trash as place. I dont recommend it

This property looked rundown from the outside but I was always taught not to judge a book by its cover. So I checked in. I always get extra towels and extra blankets it’s the first thing I do after checking in. I noticed the towels were old, they looked washed but they were still dirty looking if that make sense. Basically they were not white anymore. I got inside the room and noticed the cover on the electrical outlets were gone. The smoke detectors pulled from the wall the carpet was dirty the bathroom was also dirty. I always clean the bathroom first at every hotel I’ve ever stayed in it’s a normal thing for me. But I’ve never saw it that dirty. It was already late and I had to get up early the next morning so I had to sleep in there. I checked out the very Next day and was told I would get a refund for the nights I didn’t stay. I checked into another hotel and of course I didn’t get my money back and Expedia wasn’t much help at all either. This hotel had ppl outside all day and all night as well. I would rate 0 STARS but I had to put something. Never stay here unless you like sleeping in places like this. I didn’t sleep at all I was so tired at work that morning it was a darn shame. Hate it!

Very nice front desk. Felt welcomed from thenmoment i walked in the door. Room was spacious and very neat and clean. Love the tile floors

Very Dirty and not well kept

Reservation made a week in advance was not kept by the hotel. The room we booked was not available so they could only give us a smaller one. Hotel room was nasty. Long dark hairs on the pillows and sheets and all over the shower and bathroom. Crumbs, dirt, and filth all over the bed frames. Bathroom has holes in the walls and the bath constantly dripped and sputtered. Smell of weed filled the room off and on through the night. Had people trying to open our front door and room-joining multiple times throughout the night. Staff were pleasant.

Looks dangerous and dirty

the room was clean and the staff were all very nice and helpful.

Was affordable and convenient and the bed was very comfy. The desk clerk was friendly and professional. Rooms in poor condition. Was next to impossible to get the door open. Hair in the shower. Needs an update.

Staff was friendly and room was clean.

Every thing was clean, breakfast was good

clean sheets, lots or pillows, and a nice bed. had a very nice night

Comfortable.

We checked in and we were given our room and our key then we proceeded to go to the room. I open the door and there was luggage and clothes so i immediately close the door and head back to notify the front desk, the girl who was there was bothered instead of apologizing. We were given another room and the top security lock to the door was broken. Not safe

I understand closing off rooms if they are damaged by a hurricane or something like that, but allowing people to stay in a room where the repairs are not complete is not at all understandable. Between the window frame and the wall is an easily visable seam, at its peak somewhere between a quarter and half inch running most of the length of the frame. By seam, i mean that i could place my room key beneath the window frame and slide it underneath, and it would fall to the sidewalk below. In essense, a facility should never be offering its guests a room where bugs could enter easily, rain could come into the room, or the air conditioning unit could hardly keep up with the outside air.

The room didn’t have heat. The hotel was under construction. DON’T STAY HERE!!!!

Very nice front desk. Felt welcomed from thenmoment i walked in the door. Room was spacious and very neat and clean. Love the tile floors

The room was very dark upon entering the room, plus it had poor lighting, bathroom tube needs to be reseal no shelving in bathroom to place you items like shampoo,soap or other items you will need.

The DirectTV box wasn’t hooked up. Once we did, the box was screwed to the wall facing the floor so impossible to change channel with a remote. The lock at the top of the door was broken. Key reader to back door of hotel was broken so anyone could come in the hotel. Bathroom could have been cleaner.

Away from casino. Top floor can hear footsteps. Sink from bathroom separated! Bed too high unable to climb up!!! Remote of tv not working. Lastly the last night we’re unable to use our card key!!!

Easy access. Comfy beds!

Room not ready when I checked in.

We checked in and we were given our room and our key then we proceeded to go to the room. I open the door and there was luggage and clothes so i immediately close the door and head back to notify the front desk, the girl who was there was bothered instead of apologizing. We were given another room and the top security lock to the door was broken. Not safe

Staff was extremely nice

Tia and the other staff members are very helpful and always greet me with a smile on their faces. The property manager, Mr. Patel is firm but fair and has a standard for the caliber of guest he allows on the property that ensures everyone has a safe, comfortable, quiet experience at a very clean hotel while staying at the Quality Inn. 10 stars

I would say the staff care about their customers. I stay there for 4 days and it was very quiet with no problems, also a plus about the place they have breakfast in the morning and also a weight room. I like my stay. I would recommend this hotel.

the room was clean and the staff were all very nice and helpful.

All good and staff was excellent

Where do I start I only booked because they advertise that they had breakfast which they did not have they only had honey buns and a coffee if that and they also charged me twice and refused to give me a refund they also did not want to give me my card back in my hand but slid it on the counter I will not be going back or to any other location for them

Staff was friendly and room was clean.

The TV remote didn’t work, couldn’t change channels m, the front desk was no help and very rude. The acoustic ceiling was peeling and has water stains from a previous leak, the bed was hard as a rock. Even at the cheap price, is was NOT a bargain.

Great staff, they were friendly and helpful. The stay was good. Location is perfect for keep traveling fast in the morning.

Nice hotel, considering the price. Quote funky in places. Hall really smelled like ethnic cooking. And bunch of gear stacked up in the hall. Wow - who got drywall mud smeared over the outside of my room door. Inside - nice. Newly renovated. But wish it had an extra table or some flat surface to put, say, my coat. There’s no closet or place to hang clothes. Great value. Just needs attention to detail. And a faster check in experience. But I’d go back again. Good location.

Away from casino. Top floor can hear footsteps. Sink from bathroom separated! Bed too high unable to climb up!!! Remote of tv not working. Lastly the last night we’re unable to use our card key!!!

Reasonably priced and convenient to restaurants and shopping and casinos

Easy access. Comfy beds!

When i pull up it was a young lady that was 23 outside on phone instead of getting up she sat and finished the phone call i did not know it was the manager so she came in had trouble and the printer didnt work. That was first sign then i got my room 209 it wasnt clean the tub and tv didnt work after i brought up my bags went down stairs they change my room to 224 at the other end of the hall way . I went in that room it had no lamp shades no table and desser light no bulb but at this point i was like im not going to be in this room im be at Casinos. The refrigerator didnt work and no table also and Saturday morning i was woke up to men trying to enter my room to put a head board up cause they didnt tell me they was renovating the hotel and their is so breakfast or ice and Wi-Fi kept glitchimg knocking u off if i would have known i would not stay but they said once checked in you cant get a tefund.. Or i would have left they started construction at 7am so i didnt get no rest at all til they left . The room smell lije mildew i ask for airfesher they said bring it right back cause its strong . Its only 1 man thats housekeeping and he needs help. I tried to call to ask questions nobody answer i west i would have book with best Western cause they was so nice and polite when i got the hotel wrong. It wont let me add my pictures 😒

My room was okay the place was not very clean possibly doing work on the place the continental breakfast consisted of Bad Coffee no coffee stirrers and no food

Said breakfast and only juice and coffee and some green bananas

The free breakfast as advertised doesn't exist.

No hot water. Under renovation with no warning before we booked. No breakfast available after it was advertised as so.

Not breakfast and it’s under construction

The back door doesnt lock. There was no juice in the dispenser. Had to complain about cuz no breakfast.

Nice hotel Good pool. Breakfast was good just a little bland. But would stay here again

Every thing was clean, breakfast was good

not a good choice of breakfast