Shoreline Retreat, Oaks Shores
203 US$
/nat
Gennemsnit for oktober
Priser på Shoreline Retreat, Oaks Shores
Vælg datoer for at se priser og tilgængelighed
203 US$
/nat
Gennemsnit for oktober
Gennemsnitlige månedlige priser
På Shoreline Retreat, Oaks Shores ligger prisen pr. nat i gennemsnit på 136 US$ i den billigste måned (juni) og 437 US$ i den dyreste måned (februar), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 297 US$ |
| februar | 437 US$ |
| marts | 274 US$ |
| april | 235 US$ |
| maj | 150 US$ |
| juni | 136 US$ |
| juli | 232 US$ |
| august | 175 US$ |
| september | 172 US$ |
| oktober | 203 US$ |
| november | 319 US$ |
| december | 417 US$ |
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okt. · 203 US$
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Dyrest: februar (ca. 437 US$)
Billigst: juni (ca. 136 US$)
Om dette overnatningssted
Luxury aparthotel with stunning lake views, ski storage, and a complimentary area shuttle in Queenstown.
Lokation
With a stay at Oaks Queenstown Shores Resort in Queenstown, you'll be on the waterfront, within a 5-minute drive of Skyline Queenstown and Lake Wakatipu. This luxury aparthotel is 1.3 mi (2 km) from St Josephs Parish and 1.3 mi (2.1 km) from Queenstown Gardens.
Parkering
Restaurant
Ikkerygerværelser
Sikkerhedsboks
Ekspres check-in/check-out
Vaskeri
Værelsesmuligheder
12
Apartment with Lake View
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
1 Stor Dobbeltseng
Sover 4
Udsigt over søUdsigt over bjergeKlimaanlægOpvarmningKøkkenTerassePrivat indgang
Gæsteanmeldelser af Shoreline Retreat, Oaks Shores
9
Fremragende!
Baseret på 2.510 verificerede anmeldelser
Hvem overnatter her?
Business
1%
Par
49%
Familie
34%
Gruppe
12%
Solorejsende
2%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
På Oaks Queenstown Shores Resort roser rejsende konsekvent den fantastiske udsigt over søen og bjergene samt mange nyrenoverede, rummelige lejligheder, mens igangværende renoveringer, begrænsede faciliteter på stedet og udfordrende parkering og adgang præger meget af den seneste oplevelse.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
På Oaks Queenstown Shores Resort roser rejsende konsekvent den fantastiske udsigt over søen og bjergene samt mange nyrenoverede, rummelige lejligheder, mens igangværende renoveringer, begrænsede faciliteter på stedet og udfordrende parkering og adgang præger meget af den seneste oplevelse.
Gæsterne fremhæver venligt personale og en praktisk shuttlebus, men kommunikation, ventetider ved indtjekning og rengøringens konsistens varierer. Værelserne er generelt moderne og komfortable med en fremragende udsigt, selvom nogle mangler aircondition, har støjgennemgang via forbindelsesdøre eller udsigt til vejen, og enkelte rapporterer problemer med TV/streaming. Forvent en fantastisk natur og plads, med kompromiser på grund af renoveringer og reducerede faciliteter.
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Faciliteter
Igangværende renoveringer har lukket restauranten/baren (og fitnesscentret) på stedet og flyttet receptionen, og der er ingen roomservice. Parkeringen er trang, stejl og ofte uden for stedet eller skal forudbestilles; den gratis shuttlebus hjælper, men kan være sjælden eller svær at reservere.
Relaterede gæsteanmeldelser
8
Sharisse
12. jul. 2025
·
Overnattede 3 nætter
The room and bathroom were spacious, clean and modern. I loved the lighting in the bathroom as well as the rain shower. Even though I didn't book a 'lake view' room, I still had a nice little view of the snowy mountains and lake with a little balcony. The heating was fabulous! Floor heating, a heatpump and a wall heater if you need it. Since I just booked a standard hotel room, I was pleasantly suprised to have a microwave, Nespresso machine, dishes and a decent fridge. The location was great for public transport as bus stops were very close to the top of the driveway. The complimentary shuttle to and from Queenstown city was fantastic! Make sure you call in advance to book your seat on a shuttle as they can fill up. One thing that was a bit of a downer is that you can hear noise through the interconnecting door. My room had a door that connected to a larger room next door.. I could hear their TV loudly until about 1am as well as clear conversations. I needed to put on some earbuds to be able to sleep. I can't imagine that all rooms are like this though. I would have spoken to the front desk however it was only bothering me for one night as people were very quiet the following night. Prior to booking, I luckily went directly onto the Oaks website and read that their restaurant/bar/gym were all closed due to the current construction and the reception is in a temporary location. I am sure everything will be even more wonderful once the construction is complete!
The room and bathroom were spacious, clean and modern. I loved the lighting in the bathroom as well as the rain shower. Even though I didn't book a 'lake view' room, I still had a nice little view of the snowy mountains and lake with a little balcony. The heating was fabulous! Floor heating, a heatpump and a wall heater if you need it. Since I just booked a standard hotel room, I was pleasantly suprised to have a microwave, Nespresso machine, dishes and a decent fridge. The location was great for public transport as bus stops were very close to the top of the driveway. The complimentary shuttle to and from Queenstown city was fantastic! Make sure you call in advance to book your seat on a shuttle as they can fill up. One thing that was a bit of a downer is that you can hear noise through the interconnecting door. My room had a door that connected to a larger room next door.. I could hear their TV loudly until about 1am as well as clear conversations. I needed to put on some earbuds to be able to sleep. I can't imagine that all rooms are like this though. I would have spoken to the front desk however it was only bothering me for one night as people were very quiet the following night. Prior to booking, I luckily went directly onto the Oaks website and read that their restaurant/bar/gym were all closed due to the current construction and the reception is in a temporary location. I am sure everything will be even more wonderful once the construction is complete!
6
Aaron
9. sep. 2025
·
Overnattede 7 nætter
Rooms have views over looking the lake and snowy mountains but because it is currently under construction, for a 4.5 star hotel it definitely lacks all the amenities of a 4.5 star hotel. Walkways, corridors, driveways, carapace, reception area etc, are all very tight. Staff and service was average depending on whose working that day. The hotel has no restaurants and bars. Uber eats would be your best room service. Need to book or reserve a car spot in advance otherwise you'll have to park somewhere else. The hotel shuttle bus into town needs to be a lot frequent considering that the hotel offers no amenities.
Rooms have views over looking the lake and snowy mountains but because it is currently under construction, for a 4.5 star hotel it definitely lacks all the amenities of a 4.5 star hotel. Walkways, corridors, driveways, carapace, reception area etc, are all very tight. Staff and service was average depending on whose working that day. The hotel has no restaurants and bars. Uber eats would be your best room service. Need to book or reserve a car spot in advance otherwise you'll have to park somewhere else. The hotel shuttle bus into town needs to be a lot frequent considering that the hotel offers no amenities.
8
Amy
4. mar. 2025
·
Overnattede 1 nat
Gorgeous area, nice rooms. Under construction and horrible smell of sewage… transportation is also an issue and while they have a shuttle it isn’t ez to use or convenient— they are reluctant to give anccess to it and make it difficult to reserve and it must be reserved.
Gorgeous area, nice rooms. Under construction and horrible smell of sewage… transportation is also an issue and while they have a shuttle it isn’t ez to use or convenient— they are reluctant to give anccess to it and make it difficult to reserve and it must be reserved.
6
John
11. jan. 2025
·
Overnattede 1 nat
There was no clear warning about the extent of the renovations or that I needed to book parking in advance. It is imperative that the extent of the disruption caused by the renovations needs to be clearly advertised, the fact you have to park across the main road and in a side street on a steep hill is outrageous, you then have to cross one of the busiest roads in Queenstown and the walk down a steep unprotected walkway before you enter the hotel is also terrible not to mention dangerous, if it was wet or icy it would be so dangerous, what if I was mobility impaired or worse fully disabled, the fact that this was not clearly advertised when booking is very misleading. Out of principle for the dishonesty I would never recommend anyone stay at this hotel.
There was no clear warning about the extent of the renovations or that I needed to book parking in advance. It is imperative that the extent of the disruption caused by the renovations needs to be clearly advertised, the fact you have to park across the main road and in a side street on a steep hill is outrageous, you then have to cross one of the busiest roads in Queenstown and the walk down a steep unprotected walkway before you enter the hotel is also terrible not to mention dangerous, if it was wet or icy it would be so dangerous, what if I was mobility impaired or worse fully disabled, the fact that this was not clearly advertised when booking is very misleading. Out of principle for the dishonesty I would never recommend anyone stay at this hotel.
6
Kristen
13. okt. 2025
·
Overnattede 4 nætter
The room was a great size and I loved the location. But during our stay there was construction going on to a new building which made navigating the hotel and car park a challenge. The hotel bar and restaurant was also closed for the period. Not sure if that was due to the seasonality or the construction work. TV also didn’t work for regular live to air and the iron also didn’t steam at all regardless of the setting and water levels
The room was a great size and I loved the location. But during our stay there was construction going on to a new building which made navigating the hotel and car park a challenge. The hotel bar and restaurant was also closed for the period. Not sure if that was due to the seasonality or the construction work. TV also didn’t work for regular live to air and the iron also didn’t steam at all regardless of the setting and water levels
6
Aaron
8. sep. 2025
·
Overnattede 1 nat
The hotel is currently under construction, although you won’t hear a single construction noise and the views over the lake and mountains were very nice. But…to call it a 4.5* hotel without the 4.5* service and amenities that is a bit of a far stretch. The hotel is currently under construction, meaning there’s no room service, restaurants, drinks or a proper meal or morning coffee. Uber eats would be your best option for the duration. The staff even suggested for me to go to Rees (hotel next door) for dinner and drinks. Same staff are friendly and some are not that friendly. Walkway, driveway, corridor are all very tight. Parking spots are extremely limited and you need to book a spot in advance. For a 4.5* hotel, luxury and convenience were not present.
The hotel is currently under construction, although you won’t hear a single construction noise and the views over the lake and mountains were very nice. But…to call it a 4.5* hotel without the 4.5* service and amenities that is a bit of a far stretch. The hotel is currently under construction, meaning there’s no room service, restaurants, drinks or a proper meal or morning coffee. Uber eats would be your best option for the duration. The staff even suggested for me to go to Rees (hotel next door) for dinner and drinks. Same staff are friendly and some are not that friendly. Walkway, driveway, corridor are all very tight. Parking spots are extremely limited and you need to book a spot in advance. For a 4.5* hotel, luxury and convenience were not present.
10
Tarsem
23. jan. 2025
·
Overnattede 2 nætter
This property is under renovations. You have park your car about 4-500 Mtrs from reception area on a side road on a steep hill.
This property is under renovations. You have park your car about 4-500 Mtrs from reception area on a side road on a steep hill.
10
Ragan
23. aug. 2025
·
Overnattede 4 nætter
Beautiful apartment, stunning views. However, no parking available so had to park up a very steep hill across the road. Under construction so access was disrupted and you had to walk up steep driveway each time. No main reception and/or bar area. Could not cast to TV in main lounge, only bedroom. Would stay again, once completed. Will book PARKING too!
Beautiful apartment, stunning views. However, no parking available so had to park up a very steep hill across the road. Under construction so access was disrupted and you had to walk up steep driveway each time. No main reception and/or bar area. Could not cast to TV in main lounge, only bedroom. Would stay again, once completed. Will book PARKING too!
8
Sally
1. sep. 2025
·
Overnattede 1 nat
Always love the oaks. There is renovations happening at the front of the building which has relocated their reception area to a hallway. Limited carparking as well. Notification of the renovations would have been great. I will stay here again
Always love the oaks. There is renovations happening at the front of the building which has relocated their reception area to a hallway. Limited carparking as well. Notification of the renovations would have been great. I will stay here again
10
Ishwar Kumar
27. jul. 2024
·
Overnattede 4 nætter
Narrow and limited parking still charge daily rate.
Narrow and limited parking still charge daily rate.
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Rengøring
Mange gæster fandt værelserne rene og nyligt opfriskede, men rengøringen er inkonsekvent, med oversete rengøringer og lejlighedsvise problemer med dybderengøring eller lugt.
Relaterede gæsteanmeldelser
10
Wanda
28. mar. 2025
·
Overnattede 5 nætter
The suites were immaculate and quiet, along a beautiful walking trail by the lake. While some of the facilities are under renovation, they were transparent about this when I reserved a suite. Despite renovations, it was very quiet and clean. The only concern was a sewer smell in and around the property in the evenings.
The suites were immaculate and quiet, along a beautiful walking trail by the lake. While some of the facilities are under renovation, they were transparent about this when I reserved a suite. Despite renovations, it was very quiet and clean. The only concern was a sewer smell in and around the property in the evenings.
10
anil
3. sep. 2025
·
Overnattede 3 nætter
very clean good area easy to find . view was great
very clean good area easy to find . view was great
8
Ka Lai
18. apr. 2024
·
Overnattede 3 nætter
It’s good view and nice apartment. Don’t expect any house keeping service. If you have no expectations of fresh towel and amenities set everyday; or dish washing service then you are fine.
It’s good view and nice apartment. Don’t expect any house keeping service. If you have no expectations of fresh towel and amenities set everyday; or dish washing service then you are fine.
10
Patricia
12. jan. 2023
·
Spotlessly clean, wonderful view! Great 3-bedroom, 3-bath apartment! Didn’t want to leave!!!
Spotlessly clean, wonderful view! Great 3-bedroom, 3-bath apartment! Didn’t want to leave!!!
2
Rhonda
4. jun. 2023
·
Overnattede 2 nætter
Room was not clean
Room was not clean
4
Adam
14. apr. 2025
·
Overnattede 6 nætter
Booked the property through Wotif. Upon arrival, we found the property to be under construction. No restaurant, no parking and no spa. At the time of booking, this was not reflected on the Wotif website. Upon arrival, we were informed by the manager of Oaks that they are not responsible for “4th and 5th party booking agents”. The room itself is was lovely, no complaints. However, the room service was poor. If one or two items of clothes were left on a bed, we came back to the room to find a not saying that staff could not make the bed.
Booked the property through Wotif. Upon arrival, we found the property to be under construction. No restaurant, no parking and no spa. At the time of booking, this was not reflected on the Wotif website. Upon arrival, we were informed by the manager of Oaks that they are not responsible for “4th and 5th party booking agents”. The room itself is was lovely, no complaints. However, the room service was poor. If one or two items of clothes were left on a bed, we came back to the room to find a not saying that staff could not make the bed.
6
Amy
15. mar. 2025
·
Overnattede 2 nætter
It’s in a beautiful but somewhat inconvenient location unless you have a car. Staff are spread thin. Long waits for check in and check out and they don’t always answer if you call etc… difficulty scheduling the shuttle, cleaning was ok but not great and while the suites are wonderful, the regular rooms are just ok.
It’s in a beautiful but somewhat inconvenient location unless you have a car. Staff are spread thin. Long waits for check in and check out and they don’t always answer if you call etc… difficulty scheduling the shuttle, cleaning was ok but not great and while the suites are wonderful, the regular rooms are just ok.
10
Nick
13. okt. 2024
·
Overnattede 4 nætter
The hotel has been recently refurbished to a very high standard. Apartments are spacious and comfortable. Our only gripe was that cleanliness could do with some improvement. The basics (e.g. toilets, sinks, kitchen bench etc) were all pristine, but the deeper cleaning had significant room for improvement. For example, the floors were sticky, and most of the window and mirrors had streaks, fingerprints etc.
The hotel has been recently refurbished to a very high standard. Apartments are spacious and comfortable. Our only gripe was that cleanliness could do with some improvement. The basics (e.g. toilets, sinks, kitchen bench etc) were all pristine, but the deeper cleaning had significant room for improvement. For example, the floors were sticky, and most of the window and mirrors had streaks, fingerprints etc.
2
Penny
10. aug. 2023
·
Overnattede 4 nætter
Really disappointing accommodation. Check-in was delayed by 3.5hrs with no communication at check-in, until we asked. The room hadn’t been cleaned properly, there was food under the couches, on the kitchen floor and there were crumbs all over the couches. On day two there was no hot water, and during our stay they ran out of towels.
Really disappointing accommodation. Check-in was delayed by 3.5hrs with no communication at check-in, until we asked. The room hadn’t been cleaned properly, there was food under the couches, on the kitchen floor and there were crumbs all over the couches. On day two there was no hot water, and during our stay they ran out of towels.
2
Paul
12. jan. 2025
·
Overnattede 2 nætter
Was not informed this was under construction. There was no parking, needed to park 10-15 min walk up steep hills and park on public road with no security. Room was small, no wardrobe even. Balcony was covered in bird poo (Which was only a meter away from the supposed kitchen. Overall very disappointing and I will not be back. Staff were uninterested and seemed sick of all the complaints.
Was not informed this was under construction. There was no parking, needed to park 10-15 min walk up steep hills and park on public road with no security. Room was small, no wardrobe even. Balcony was covered in bird poo (Which was only a meter away from the supposed kitchen. Overall very disappointing and I will not be back. Staff were uninterested and seemed sick of all the complaints.
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Værelser
Lejlighederne er generelt rummelige, moderne og komfortable med en fremragende udsigt over søen og bjergene. Ulemper inkluderer, at nogle enheder mangler aircondition, støjgennemgang fra forbindelsesdøre eller den nærliggende vej samt flere rapporter om problemer med TV/streaming modtagelsen.
Relaterede gæsteanmeldelser
8
Sharisse
12. jul. 2025
·
Overnattede 3 nætter
The room and bathroom were spacious, clean and modern. I loved the lighting in the bathroom as well as the rain shower. Even though I didn't book a 'lake view' room, I still had a nice little view of the snowy mountains and lake with a little balcony. The heating was fabulous! Floor heating, a heatpump and a wall heater if you need it. Since I just booked a standard hotel room, I was pleasantly suprised to have a microwave, Nespresso machine, dishes and a decent fridge. The location was great for public transport as bus stops were very close to the top of the driveway. The complimentary shuttle to and from Queenstown city was fantastic! Make sure you call in advance to book your seat on a shuttle as they can fill up. One thing that was a bit of a downer is that you can hear noise through the interconnecting door. My room had a door that connected to a larger room next door.. I could hear their TV loudly until about 1am as well as clear conversations. I needed to put on some earbuds to be able to sleep. I can't imagine that all rooms are like this though. I would have spoken to the front desk however it was only bothering me for one night as people were very quiet the following night. Prior to booking, I luckily went directly onto the Oaks website and read that their restaurant/bar/gym were all closed due to the current construction and the reception is in a temporary location. I am sure everything will be even more wonderful once the construction is complete!
The room and bathroom were spacious, clean and modern. I loved the lighting in the bathroom as well as the rain shower. Even though I didn't book a 'lake view' room, I still had a nice little view of the snowy mountains and lake with a little balcony. The heating was fabulous! Floor heating, a heatpump and a wall heater if you need it. Since I just booked a standard hotel room, I was pleasantly suprised to have a microwave, Nespresso machine, dishes and a decent fridge. The location was great for public transport as bus stops were very close to the top of the driveway. The complimentary shuttle to and from Queenstown city was fantastic! Make sure you call in advance to book your seat on a shuttle as they can fill up. One thing that was a bit of a downer is that you can hear noise through the interconnecting door. My room had a door that connected to a larger room next door.. I could hear their TV loudly until about 1am as well as clear conversations. I needed to put on some earbuds to be able to sleep. I can't imagine that all rooms are like this though. I would have spoken to the front desk however it was only bothering me for one night as people were very quiet the following night. Prior to booking, I luckily went directly onto the Oaks website and read that their restaurant/bar/gym were all closed due to the current construction and the reception is in a temporary location. I am sure everything will be even more wonderful once the construction is complete!
8
Lisa
5. maj 2024
·
Overnattede 2 nætter
Currently under refurbishment Altho this wasn’t a major but something to be aware of. Noisy fan in 2nd bedroom that goes all the time is very annoying & led to very broken sleep. No aircon so bedrooms very stuffy as no windows. Outstanding views, beautiful, well equipped rooms.
Currently under refurbishment Altho this wasn’t a major but something to be aware of. Noisy fan in 2nd bedroom that goes all the time is very annoying & led to very broken sleep. No aircon so bedrooms very stuffy as no windows. Outstanding views, beautiful, well equipped rooms.
10
Claire
22. jun. 2025
·
Overnattede 7 nætter
Newly renovated rooms, excellent view, friendly staff. Loved every moment of our trip. Bed was comfy. Definitely recommend. will stay here again for sure. Renovation was going on but not bothering to us. Car park was a bit challenging at times. Make sure to get a car park pass.
Newly renovated rooms, excellent view, friendly staff. Loved every moment of our trip. Bed was comfy. Definitely recommend. will stay here again for sure. Renovation was going on but not bothering to us. Car park was a bit challenging at times. Make sure to get a car park pass.
8
Graham
9. jul. 2023
·
Overnattede 4 nætter
The suite was very spacious, with amazing views. The only downside and depends on where the suite or room is. I.e 1004b s the road is very noisy. Trying to find a parking spot was a challenge. Staff are friendly, it’s a nice 30 min walk to the centre of Queenstown.
The suite was very spacious, with amazing views. The only downside and depends on where the suite or room is. I.e 1004b s the road is very noisy. Trying to find a parking spot was a challenge. Staff are friendly, it’s a nice 30 min walk to the centre of Queenstown.
8
MARAINA
1. aug. 2025
·
Overnattede 4 nætter
We had the 2 bedroom penthouse with the spa. Views were unmatched which is what we wanted. Daily cleans. Comes with full kitchen and laundry. There is currently construction happening but didn’t impact our stay at all. What did impact us unfortunately was the TV reception was terrible and the chrome cast kept cutting out which was a shame as we wanted to spend most of our time in the apartment admiring our he views and enjoying movies and tv series.
We had the 2 bedroom penthouse with the spa. Views were unmatched which is what we wanted. Daily cleans. Comes with full kitchen and laundry. There is currently construction happening but didn’t impact our stay at all. What did impact us unfortunately was the TV reception was terrible and the chrome cast kept cutting out which was a shame as we wanted to spend most of our time in the apartment admiring our he views and enjoying movies and tv series.
10
Fallon
11. jun. 2025
·
Overnattede 2 nætter
The Oaks Shores are currently part way through a major renovation. The renovated rooms are of a high standard. The 2 bedroom lake view apartment was perfect for our stay of 4 friends. Very spacious and well equipped with incredible views. The carpark and temporary reception area is not ideal but we note this is only temporary while to rest of the renovation is completed. We will definately be back!
The Oaks Shores are currently part way through a major renovation. The renovated rooms are of a high standard. The 2 bedroom lake view apartment was perfect for our stay of 4 friends. Very spacious and well equipped with incredible views. The carpark and temporary reception area is not ideal but we note this is only temporary while to rest of the renovation is completed. We will definately be back!
8
DAVID
15. feb. 2026
·
Overnattede 7 nætter
Have stayed here before - The location and view is magnificent - 2 Bedroom apartment spacious and comfortable - Very close to town
Have stayed here before - The location and view is magnificent - 2 Bedroom apartment spacious and comfortable - Very close to town
2
Kiran
3. jan. 2023
·
Overnattede 19.355 nætter
Room was terrible with no AC, we visited during summer and the room was like an oven through out the day Service was very bad, one of the lady at front desk was so mean We stayed at Penthouse and it has several stairs to climb up and there was no Elevator and No staff to help, only good thing was views from the room Overall it was a terrible experience
Room was terrible with no AC, we visited during summer and the room was like an oven through out the day Service was very bad, one of the lady at front desk was so mean We stayed at Penthouse and it has several stairs to climb up and there was no Elevator and No staff to help, only good thing was views from the room Overall it was a terrible experience
10
Ragan
23. aug. 2025
·
Overnattede 4 nætter
Beautiful apartment, stunning views. However, no parking available so had to park up a very steep hill across the road. Under construction so access was disrupted and you had to walk up steep driveway each time. No main reception and/or bar area. Could not cast to TV in main lounge, only bedroom. Would stay again, once completed. Will book PARKING too!
Beautiful apartment, stunning views. However, no parking available so had to park up a very steep hill across the road. Under construction so access was disrupted and you had to walk up steep driveway each time. No main reception and/or bar area. Could not cast to TV in main lounge, only bedroom. Would stay again, once completed. Will book PARKING too!
8
Bryony
3. dec. 2023
·
Overnattede 10 nætter
It is a difficult assessment - this should be and I am sure that in 2025 it will be a great facility. For our stay the rooms are very nice, new fittings and bathrooms, however with no air conditioning. Our first room on ground level had a door we could open but we didn’t feel safe leaving it open to anyone who may come in while we slept, the second room didn’t have a door only a couple of small windows that only opened to 10 degrees with insufficient air flow to cool the room. The third room had a door and balcony and we were finally comfortable sleeping. We had expected a bar and restaurant both of which were closed for renovation. There was nowhere we could charge an electric car. The staff were great and did all they could to ensure we were cared for. I will ask if the renovations are complete before staying again.
It is a difficult assessment - this should be and I am sure that in 2025 it will be a great facility. For our stay the rooms are very nice, new fittings and bathrooms, however with no air conditioning. Our first room on ground level had a door we could open but we didn’t feel safe leaving it open to anyone who may come in while we slept, the second room didn’t have a door only a couple of small windows that only opened to 10 degrees with insufficient air flow to cool the room. The third room had a door and balcony and we were finally comfortable sleeping. We had expected a bar and restaurant both of which were closed for renovation. There was nowhere we could charge an electric car. The staff were great and did all they could to ensure we were cared for. I will ask if the renovations are complete before staying again.
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Service
Stemningen omkring servicen er blandet: mange bemærker venligt og hjælpsomt personale, men andre rapporterer lange ventetider, dårlig kommunikation om renoveringer/parkering samt ujævn rengøring eller problemhåndtering.
Relaterede gæsteanmeldelser
10
Janice
30. sep. 2024
·
Overnattede 6 nætter
I have regularly stayed at Oakshores in Queenstown since 2010 and it’s my No1 choice of where to stay in Queenstown . Apartments are very large and beautiful views of the lake and mountains . Our apartment was recently refurbished and it was very nice . The staff were exceptional especially with the check in . Nothing was too much trouble . There is currently some building works going on but our unit was very quiet and parking was provided on site .
I have regularly stayed at Oakshores in Queenstown since 2010 and it’s my No1 choice of where to stay in Queenstown . Apartments are very large and beautiful views of the lake and mountains . Our apartment was recently refurbished and it was very nice . The staff were exceptional especially with the check in . Nothing was too much trouble . There is currently some building works going on but our unit was very quiet and parking was provided on site .
10
Karen
20. feb. 2025
·
Overnattede 2 nætter
Great location with beautiful scenic mountains and lake.The resort was great excellent staff were very friendly attended to all your needs. One bedroom apartment very big comfortable bed, great experience would highly recommend.
Great location with beautiful scenic mountains and lake.The resort was great excellent staff were very friendly attended to all your needs. One bedroom apartment very big comfortable bed, great experience would highly recommend.
4
Diana
22. feb. 2023
·
Overnattede 7 nætter
The locality was good. The hotel was full and we were pit in a room with no view, little daylight and standard even though we had paid for a 1 bedroom lakeview room. When we went back to reception after seeing the room we were told that when booking we need to make it clear that we want a lakeview room! We told reception that we selected a lakeview one bedroom hotel room and paid the extra rate for that room. After checking the rate we had paid they told us they were full and they could not give us a lakeview room for at least 2 days. There was no air con and it was extremely hot. We had no servicing of the room. they managed to change us to a 2 bedroom lake view room but one bedroom was locked. The room was lovely but the reception manager told us that they were giving us a very nice room as compensation for the first two nights in a standard room! Really, well we had paid for 7 nights in a nice room and got only 5 nights! We had to check out of the std room at 10am. We arrived back at 3.15 pm to be told the other room was not yet serviced and to take a seat. We waited 3 hours and still no service. We lost our patience and had a few words with the manager who serviced the room herself! other guests were the same. We had no room cleaning for the entire stay and we had to get our towels etc and empty stinking rubbish that had been left in the kitchen bins!! There was no apology. No refund and we were expected to thank the hotel for a "nice" room which...we had already paid
The locality was good. The hotel was full and we were pit in a room with no view, little daylight and standard even though we had paid for a 1 bedroom lakeview room. When we went back to reception after seeing the room we were told that when booking we need to make it clear that we want a lakeview room! We told reception that we selected a lakeview one bedroom hotel room and paid the extra rate for that room. After checking the rate we had paid they told us they were full and they could not give us a lakeview room for at least 2 days. There was no air con and it was extremely hot. We had no servicing of the room. they managed to change us to a 2 bedroom lake view room but one bedroom was locked. The room was lovely but the reception manager told us that they were giving us a very nice room as compensation for the first two nights in a standard room! Really, well we had paid for 7 nights in a nice room and got only 5 nights! We had to check out of the std room at 10am. We arrived back at 3.15 pm to be told the other room was not yet serviced and to take a seat. We waited 3 hours and still no service. We lost our patience and had a few words with the manager who serviced the room herself! other guests were the same. We had no room cleaning for the entire stay and we had to get our towels etc and empty stinking rubbish that had been left in the kitchen bins!! There was no apology. No refund and we were expected to thank the hotel for a "nice" room which...we had already paid
10
martin
30. sep. 2025
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Overnattede 7 nætter
The accommodation was excellent. Lovely apartment and accommodating staff. However there where major building works happening. And the car parks difficult to navigate, we didn't use a car but the taxis/ubers found it difficult in the tight space and difficult parking spaces. Also my son got locked out of his room and had to spend a night in a different apartment. The staff told us they knew that door was a problem. The hotel management apologised and sent a bottle of wine. But it would have been better if they fixed the issue before we arrived.
The accommodation was excellent. Lovely apartment and accommodating staff. However there where major building works happening. And the car parks difficult to navigate, we didn't use a car but the taxis/ubers found it difficult in the tight space and difficult parking spaces. Also my son got locked out of his room and had to spend a night in a different apartment. The staff told us they knew that door was a problem. The hotel management apologised and sent a bottle of wine. But it would have been better if they fixed the issue before we arrived.
2
PHILLIP
22. feb. 2023
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Overnattede 2 nætter
I was really disappointed. Room was booked as a twin room but not set up despite me contacting and confirming with the hotel two days before we arrived. Took 4 hrs to convert a king bed to twin beds. Room was stuffy, view blocked by construction, staff ineffectual. There was no restaurant nor food onsite. The free shuttle to the centre of Queenstown was good.
I was really disappointed. Room was booked as a twin room but not set up despite me contacting and confirming with the hotel two days before we arrived. Took 4 hrs to convert a king bed to twin beds. Room was stuffy, view blocked by construction, staff ineffectual. There was no restaurant nor food onsite. The free shuttle to the centre of Queenstown was good.
6
Amy
15. mar. 2025
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Overnattede 2 nætter
It’s in a beautiful but somewhat inconvenient location unless you have a car. Staff are spread thin. Long waits for check in and check out and they don’t always answer if you call etc… difficulty scheduling the shuttle, cleaning was ok but not great and while the suites are wonderful, the regular rooms are just ok.
It’s in a beautiful but somewhat inconvenient location unless you have a car. Staff are spread thin. Long waits for check in and check out and they don’t always answer if you call etc… difficulty scheduling the shuttle, cleaning was ok but not great and while the suites are wonderful, the regular rooms are just ok.
10
Ronil
14. aug. 2023
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Overnattede 2 nætter
Great location both to the lake and to the city. Lovely friendly staff. Big rooms with nice view and with all amenities. Enjoyed my every minute on there premises
Great location both to the lake and to the city. Lovely friendly staff. Big rooms with nice view and with all amenities. Enjoyed my every minute on there premises
6
Marie
26. mar. 2025
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Overnattede 1 nat
Staff on departure were very unhelpful
Staff on departure were very unhelpful
2
Penny
10. aug. 2023
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Overnattede 4 nætter
Really disappointing accommodation. Check-in was delayed by 3.5hrs with no communication at check-in, until we asked. The room hadn’t been cleaned properly, there was food under the couches, on the kitchen floor and there were crumbs all over the couches. On day two there was no hot water, and during our stay they ran out of towels.
Really disappointing accommodation. Check-in was delayed by 3.5hrs with no communication at check-in, until we asked. The room hadn’t been cleaned properly, there was food under the couches, on the kitchen floor and there were crumbs all over the couches. On day two there was no hot water, and during our stay they ran out of towels.
10
vedran
25. apr. 2025
·
A great hotel with great staff. Views and location are amazing. Highly recommend.
A great hotel with great staff. Views and location are amazing. Highly recommend.
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Lokation
Beliggenheden ved søen byder på naturskønne udsigter og direkte adgang til gangstien; der er 25–40 minutters gang eller en kort køretur til byen, med en shuttlebus og nærliggende busstoppesteder. Adgangen kan være stejl, og det kan være udfordrende at krydse en befærdet vej eller navigere på indkørslen.
Relaterede gæsteanmeldelser
6
Guoqi
27. mar. 2025
·
Overnattede 2 nætter
Still under construction and the rooms are modern and well equipped. However, little to no amenities, and 30-40min walk from town. Once construction is done I know it will be better.
Still under construction and the rooms are modern and well equipped. However, little to no amenities, and 30-40min walk from town. Once construction is done I know it will be better.
8
Sharisse
12. jul. 2025
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Overnattede 3 nætter
The room and bathroom were spacious, clean and modern. I loved the lighting in the bathroom as well as the rain shower. Even though I didn't book a 'lake view' room, I still had a nice little view of the snowy mountains and lake with a little balcony. The heating was fabulous! Floor heating, a heatpump and a wall heater if you need it. Since I just booked a standard hotel room, I was pleasantly suprised to have a microwave, Nespresso machine, dishes and a decent fridge. The location was great for public transport as bus stops were very close to the top of the driveway. The complimentary shuttle to and from Queenstown city was fantastic! Make sure you call in advance to book your seat on a shuttle as they can fill up. One thing that was a bit of a downer is that you can hear noise through the interconnecting door. My room had a door that connected to a larger room next door.. I could hear their TV loudly until about 1am as well as clear conversations. I needed to put on some earbuds to be able to sleep. I can't imagine that all rooms are like this though. I would have spoken to the front desk however it was only bothering me for one night as people were very quiet the following night. Prior to booking, I luckily went directly onto the Oaks website and read that their restaurant/bar/gym were all closed due to the current construction and the reception is in a temporary location. I am sure everything will be even more wonderful once the construction is complete!
The room and bathroom were spacious, clean and modern. I loved the lighting in the bathroom as well as the rain shower. Even though I didn't book a 'lake view' room, I still had a nice little view of the snowy mountains and lake with a little balcony. The heating was fabulous! Floor heating, a heatpump and a wall heater if you need it. Since I just booked a standard hotel room, I was pleasantly suprised to have a microwave, Nespresso machine, dishes and a decent fridge. The location was great for public transport as bus stops were very close to the top of the driveway. The complimentary shuttle to and from Queenstown city was fantastic! Make sure you call in advance to book your seat on a shuttle as they can fill up. One thing that was a bit of a downer is that you can hear noise through the interconnecting door. My room had a door that connected to a larger room next door.. I could hear their TV loudly until about 1am as well as clear conversations. I needed to put on some earbuds to be able to sleep. I can't imagine that all rooms are like this though. I would have spoken to the front desk however it was only bothering me for one night as people were very quiet the following night. Prior to booking, I luckily went directly onto the Oaks website and read that their restaurant/bar/gym were all closed due to the current construction and the reception is in a temporary location. I am sure everything will be even more wonderful once the construction is complete!
8
Graham
9. jul. 2023
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Overnattede 4 nætter
The suite was very spacious, with amazing views. The only downside and depends on where the suite or room is. I.e 1004b s the road is very noisy. Trying to find a parking spot was a challenge. Staff are friendly, it’s a nice 30 min walk to the centre of Queenstown.
The suite was very spacious, with amazing views. The only downside and depends on where the suite or room is. I.e 1004b s the road is very noisy. Trying to find a parking spot was a challenge. Staff are friendly, it’s a nice 30 min walk to the centre of Queenstown.
6
Junichi
2. jan. 2023
·
Overnattede 19.356 nætter
夕方に無料のシャトルバスが出ていたが、町の中心部からやや遠く（徒歩30分）、レストランが休業中で食事に困った。
夕方に無料のシャトルバスが出ていたが、町の中心部からやや遠く（徒歩30分）、レストランが休業中で食事に困った。
10
Quoc An
16. apr. 2025
·
Overnattede 4 nætter
Lake view good, a bit further from town, but complamentary shuttle available for pick up and drop off to town.
Lake view good, a bit further from town, but complamentary shuttle available for pick up and drop off to town.
8
DAVID
15. feb. 2026
·
Overnattede 7 nætter
Have stayed here before - The location and view is magnificent - 2 Bedroom apartment spacious and comfortable - Very close to town
Have stayed here before - The location and view is magnificent - 2 Bedroom apartment spacious and comfortable - Very close to town
6
John
11. jan. 2025
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Overnattede 1 nat
There was no clear warning about the extent of the renovations or that I needed to book parking in advance. It is imperative that the extent of the disruption caused by the renovations needs to be clearly advertised, the fact you have to park across the main road and in a side street on a steep hill is outrageous, you then have to cross one of the busiest roads in Queenstown and the walk down a steep unprotected walkway before you enter the hotel is also terrible not to mention dangerous, if it was wet or icy it would be so dangerous, what if I was mobility impaired or worse fully disabled, the fact that this was not clearly advertised when booking is very misleading. Out of principle for the dishonesty I would never recommend anyone stay at this hotel.
There was no clear warning about the extent of the renovations or that I needed to book parking in advance. It is imperative that the extent of the disruption caused by the renovations needs to be clearly advertised, the fact you have to park across the main road and in a side street on a steep hill is outrageous, you then have to cross one of the busiest roads in Queenstown and the walk down a steep unprotected walkway before you enter the hotel is also terrible not to mention dangerous, if it was wet or icy it would be so dangerous, what if I was mobility impaired or worse fully disabled, the fact that this was not clearly advertised when booking is very misleading. Out of principle for the dishonesty I would never recommend anyone stay at this hotel.
10
Tony
7. sep. 2025
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Overnattede 3 nætter
Loved our room and view. Understand that there is a building programme but that really impacts access and parking. Great walk lakeside in to Queenstown. Shuttle takes away most of our transport issues during our stay.
Loved our room and view. Understand that there is a building programme but that really impacts access and parking. Great walk lakeside in to Queenstown. Shuttle takes away most of our transport issues during our stay.
10
Rachel
6. jul. 2025
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Overnattede 5 nætter
Lots of construction going on, but this only was a hassle for parking and access if you have a large vehicle, absolutely no construction noise in rooms at all. Once in, the room was amazing. Warm, amazing location and views to die for. right on the lake and access to walking track
Lots of construction going on, but this only was a hassle for parking and access if you have a large vehicle, absolutely no construction noise in rooms at all. Once in, the room was amazing. Warm, amazing location and views to die for. right on the lake and access to walking track
10
Tarsem
23. jan. 2025
·
Overnattede 2 nætter
This property is under renovations. You have park your car about 4-500 Mtrs from reception area on a side road on a steep hill.
This property is under renovations. You have park your car about 4-500 Mtrs from reception area on a side road on a steep hill.
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Spisning
Spisning på stedet er stort set utilgængelig under renoveringen: restauranten og baren er lukket mange dage, så gæsterne er afhængige af byens muligheder eller levering; der er intet morgenmadsområde eller snackservice.
Relaterede gæsteanmeldelser
6
Aaron
9. sep. 2025
·
Overnattede 7 nætter
Rooms have views over looking the lake and snowy mountains but because it is currently under construction, for a 4.5 star hotel it definitely lacks all the amenities of a 4.5 star hotel. Walkways, corridors, driveways, carapace, reception area etc, are all very tight. Staff and service was average depending on whose working that day. The hotel has no restaurants and bars. Uber eats would be your best room service. Need to book or reserve a car spot in advance otherwise you'll have to park somewhere else. The hotel shuttle bus into town needs to be a lot frequent considering that the hotel offers no amenities.
Rooms have views over looking the lake and snowy mountains but because it is currently under construction, for a 4.5 star hotel it definitely lacks all the amenities of a 4.5 star hotel. Walkways, corridors, driveways, carapace, reception area etc, are all very tight. Staff and service was average depending on whose working that day. The hotel has no restaurants and bars. Uber eats would be your best room service. Need to book or reserve a car spot in advance otherwise you'll have to park somewhere else. The hotel shuttle bus into town needs to be a lot frequent considering that the hotel offers no amenities.
8
Cheryl
25. maj 2024
·
Overnattede 3 nætter
Friendly welcome from reception. Our unit was tastefully decorated, very clean and well maintained. Good undercover parking. Disappointed no spa or restaurant available.
Friendly welcome from reception. Our unit was tastefully decorated, very clean and well maintained. Good undercover parking. Disappointed no spa or restaurant available.
6
Junichi
2. jan. 2023
·
Overnattede 19.356 nætter
夕方に無料のシャトルバスが出ていたが、町の中心部からやや遠く（徒歩30分）、レストランが休業中で食事に困った。
夕方に無料のシャトルバスが出ていたが、町の中心部からやや遠く（徒歩30分）、レストランが休業中で食事に困った。
6
Kristen
13. okt. 2025
·
Overnattede 4 nætter
The room was a great size and I loved the location. But during our stay there was construction going on to a new building which made navigating the hotel and car park a challenge. The hotel bar and restaurant was also closed for the period. Not sure if that was due to the seasonality or the construction work. TV also didn’t work for regular live to air and the iron also didn’t steam at all regardless of the setting and water levels
The room was a great size and I loved the location. But during our stay there was construction going on to a new building which made navigating the hotel and car park a challenge. The hotel bar and restaurant was also closed for the period. Not sure if that was due to the seasonality or the construction work. TV also didn’t work for regular live to air and the iron also didn’t steam at all regardless of the setting and water levels
6
Aaron
8. sep. 2025
·
Overnattede 1 nat
The hotel is currently under construction, although you won’t hear a single construction noise and the views over the lake and mountains were very nice. But…to call it a 4.5* hotel without the 4.5* service and amenities that is a bit of a far stretch. The hotel is currently under construction, meaning there’s no room service, restaurants, drinks or a proper meal or morning coffee. Uber eats would be your best option for the duration. The staff even suggested for me to go to Rees (hotel next door) for dinner and drinks. Same staff are friendly and some are not that friendly. Walkway, driveway, corridor are all very tight. Parking spots are extremely limited and you need to book a spot in advance. For a 4.5* hotel, luxury and convenience were not present.
The hotel is currently under construction, although you won’t hear a single construction noise and the views over the lake and mountains were very nice. But…to call it a 4.5* hotel without the 4.5* service and amenities that is a bit of a far stretch. The hotel is currently under construction, meaning there’s no room service, restaurants, drinks or a proper meal or morning coffee. Uber eats would be your best option for the duration. The staff even suggested for me to go to Rees (hotel next door) for dinner and drinks. Same staff are friendly and some are not that friendly. Walkway, driveway, corridor are all very tight. Parking spots are extremely limited and you need to book a spot in advance. For a 4.5* hotel, luxury and convenience were not present.
2
PHILLIP
22. feb. 2023
·
Overnattede 2 nætter
I was really disappointed. Room was booked as a twin room but not set up despite me contacting and confirming with the hotel two days before we arrived. Took 4 hrs to convert a king bed to twin beds. Room was stuffy, view blocked by construction, staff ineffectual. There was no restaurant nor food onsite. The free shuttle to the centre of Queenstown was good.
I was really disappointed. Room was booked as a twin room but not set up despite me contacting and confirming with the hotel two days before we arrived. Took 4 hrs to convert a king bed to twin beds. Room was stuffy, view blocked by construction, staff ineffectual. There was no restaurant nor food onsite. The free shuttle to the centre of Queenstown was good.
6
CRAIG
7. mar. 2024
·
Overnattede 7 nætter
The view of the lake was beautiful… Not having a restaurant, or even a place to buy some snacks was terrible… The hotel is having a new area built with more units… But some arrangements should be made for food… For such a quality hotel… Even smaller, lower, rated hotels, have some type of snack bar… Very poor decision by management to not have anything
The view of the lake was beautiful… Not having a restaurant, or even a place to buy some snacks was terrible… The hotel is having a new area built with more units… But some arrangements should be made for food… For such a quality hotel… Even smaller, lower, rated hotels, have some type of snack bar… Very poor decision by management to not have anything
8
Michael
16. jan. 2023
·
Overnattede 19.360 nætter
The excellent location of the property was marred by the renovations of one of the main buildings, which obscured 1/3 of the view from our room & has made many of the parking spaces unusuable. Parking is a very major problem - if returning after about 8pm there was a good chance of having to park a 5-10 min walk away across a very busy road. The advertised restaurant was closed, meaning that either dining out (with consequent later parking problems) or staying in & cooking were the only options.
The excellent location of the property was marred by the renovations of one of the main buildings, which obscured 1/3 of the view from our room & has made many of the parking spaces unusuable. Parking is a very major problem - if returning after about 8pm there was a good chance of having to park a 5-10 min walk away across a very busy road. The advertised restaurant was closed, meaning that either dining out (with consequent later parking problems) or staying in & cooking were the only options.
4
CERI
7. mar. 2023
·
Overnattede 4 nætter
It\'s a constuction site! We booked a terrace room where "actual view from room" photo is hugely misrepresentative. Despite the partial lake view in the photo, all we could see was a construction site. The doors at the front of the room provide the only natural light, so room was dark and depressing. Website states that the construction "will present little if any disruption to hotel guests" - it\'s not unbearable, but this is laughable. Construction continues until 2025 so be warned. NZ has staffing issues in the hospitality sector, especially in QT. It\'s unfortunate, but it\'s not going away so it\'s important that hotels set expectations correctly with their guests. This didn\'t happen. We were told that the rooms would be serviced daily, but it only happened for 1 in 3 days, leading to bins overflowing. We were told that the restaurant would be shut but the bar would be open - the property is ~30 minutes from QT by foot, so this was important as the bus service is also unreliable (staffing issues). We found that the bar was closed on some days without warning and was unable to open all evening. I raised all these issues with the staff on site, but they\'re unable to do anything about it and I was told to email the GM who could help. I did this but one month later, I still haven\'t got any reply. If I\'d known the construction/staffing/amenity/customer service issues at this property before I booked I would never have stayed here and I recommend you find somewhere else.
It\'s a constuction site! We booked a terrace room where "actual view from room" photo is hugely misrepresentative. Despite the partial lake view in the photo, all we could see was a construction site. The doors at the front of the room provide the only natural light, so room was dark and depressing. Website states that the construction "will present little if any disruption to hotel guests" - it\'s not unbearable, but this is laughable. Construction continues until 2025 so be warned. NZ has staffing issues in the hospitality sector, especially in QT. It\'s unfortunate, but it\'s not going away so it\'s important that hotels set expectations correctly with their guests. This didn\'t happen. We were told that the rooms would be serviced daily, but it only happened for 1 in 3 days, leading to bins overflowing. We were told that the restaurant would be shut but the bar would be open - the property is ~30 minutes from QT by foot, so this was important as the bus service is also unreliable (staffing issues). We found that the bar was closed on some days without warning and was unable to open all evening. I raised all these issues with the staff on site, but they\'re unable to do anything about it and I was told to email the GM who could help. I did this but one month later, I still haven\'t got any reply. If I\'d known the construction/staffing/amenity/customer service issues at this property before I booked I would never have stayed here and I recommend you find somewhere else.
6
Franziska
20. jan. 2025
·
Overnattede 3 nætter
No information about a major construction on site. It was not noisy though but access was limited. No breakfast area available Our room was very tiny for 2. Friendly staff
No information about a major construction on site. It was not noisy though but access was limited. No breakfast area available Our room was very tiny for 2. Friendly staff
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10
Grace
12. mar. 2023
·
Overnattede 3 nætter
View
View
10
Harpreet
7. mar. 2023
·
Overnattede 2 nætter
Cute hotel close to the water with plenty of parking and short drive to downtown area. They have a shuttle that runs from hotel to downtown area from 4-11 pm. Room was spacious and clean with nice views. I would stay here again
Cute hotel close to the water with plenty of parking and short drive to downtown area. They have a shuttle that runs from hotel to downtown area from 4-11 pm. Room was spacious and clean with nice views. I would stay here again
4
CERI
7. mar. 2023
·
Overnattede 4 nætter
It\'s a constuction site! We booked a terrace room where "actual view from room" photo is hugely misrepresentative. Despite the partial lake view in the photo, all we could see was a construction site. The doors at the front of the room provide the only natural light, so room was dark and depressing. Website states that the construction "will present little if any disruption to hotel guests" - it\'s not unbearable, but this is laughable. Construction continues until 2025 so be warned. NZ has staffing issues in the hospitality sector, especially in QT. It\'s unfortunate, but it\'s not going away so it\'s important that hotels set expectations correctly with their guests. This didn\'t happen. We were told that the rooms would be serviced daily, but it only happened for 1 in 3 days, leading to bins overflowing. We were told that the restaurant would be shut but the bar would be open - the property is ~30 minutes from QT by foot, so this was important as the bus service is also unreliable (staffing issues). We found that the bar was closed on some days without warning and was unable to open all evening. I raised all these issues with the staff on site, but they\'re unable to do anything about it and I was told to email the GM who could help. I did this but one month later, I still haven\'t got any reply. If I\'d known the construction/staffing/amenity/customer service issues at this property before I booked I would never have stayed here and I recommend you find somewhere else.
It\'s a constuction site! We booked a terrace room where "actual view from room" photo is hugely misrepresentative. Despite the partial lake view in the photo, all we could see was a construction site. The doors at the front of the room provide the only natural light, so room was dark and depressing. Website states that the construction "will present little if any disruption to hotel guests" - it\'s not unbearable, but this is laughable. Construction continues until 2025 so be warned. NZ has staffing issues in the hospitality sector, especially in QT. It\'s unfortunate, but it\'s not going away so it\'s important that hotels set expectations correctly with their guests. This didn\'t happen. We were told that the rooms would be serviced daily, but it only happened for 1 in 3 days, leading to bins overflowing. We were told that the restaurant would be shut but the bar would be open - the property is ~30 minutes from QT by foot, so this was important as the bus service is also unreliable (staffing issues). We found that the bar was closed on some days without warning and was unable to open all evening. I raised all these issues with the staff on site, but they\'re unable to do anything about it and I was told to email the GM who could help. I did this but one month later, I still haven\'t got any reply. If I\'d known the construction/staffing/amenity/customer service issues at this property before I booked I would never have stayed here and I recommend you find somewhere else.
2
PHILLIP
22. feb. 2023
·
Overnattede 2 nætter
I was really disappointed. Room was booked as a twin room but not set up despite me contacting and confirming with the hotel two days before we arrived. Took 4 hrs to convert a king bed to twin beds. Room was stuffy, view blocked by construction, staff ineffectual. There was no restaurant nor food onsite. The free shuttle to the centre of Queenstown was good.
I was really disappointed. Room was booked as a twin room but not set up despite me contacting and confirming with the hotel two days before we arrived. Took 4 hrs to convert a king bed to twin beds. Room was stuffy, view blocked by construction, staff ineffectual. There was no restaurant nor food onsite. The free shuttle to the centre of Queenstown was good.
4
Diana
22. feb. 2023
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Overnattede 7 nætter
The locality was good. The hotel was full and we were pit in a room with no view, little daylight and standard even though we had paid for a 1 bedroom lakeview room. When we went back to reception after seeing the room we were told that when booking we need to make it clear that we want a lakeview room! We told reception that we selected a lakeview one bedroom hotel room and paid the extra rate for that room. After checking the rate we had paid they told us they were full and they could not give us a lakeview room for at least 2 days. There was no air con and it was extremely hot. We had no servicing of the room. they managed to change us to a 2 bedroom lake view room but one bedroom was locked. The room was lovely but the reception manager told us that they were giving us a very nice room as compensation for the first two nights in a standard room! Really, well we had paid for 7 nights in a nice room and got only 5 nights! We had to check out of the std room at 10am. We arrived back at 3.15 pm to be told the other room was not yet serviced and to take a seat. We waited 3 hours and still no service. We lost our patience and had a few words with the manager who serviced the room herself! other guests were the same. We had no room cleaning for the entire stay and we had to get our towels etc and empty stinking rubbish that had been left in the kitchen bins!! There was no apology. No refund and we were expected to thank the hotel for a "nice" room which...we had already paid
The locality was good. The hotel was full and we were pit in a room with no view, little daylight and standard even though we had paid for a 1 bedroom lakeview room. When we went back to reception after seeing the room we were told that when booking we need to make it clear that we want a lakeview room! We told reception that we selected a lakeview one bedroom hotel room and paid the extra rate for that room. After checking the rate we had paid they told us they were full and they could not give us a lakeview room for at least 2 days. There was no air con and it was extremely hot. We had no servicing of the room. they managed to change us to a 2 bedroom lake view room but one bedroom was locked. The room was lovely but the reception manager told us that they were giving us a very nice room as compensation for the first two nights in a standard room! Really, well we had paid for 7 nights in a nice room and got only 5 nights! We had to check out of the std room at 10am. We arrived back at 3.15 pm to be told the other room was not yet serviced and to take a seat. We waited 3 hours and still no service. We lost our patience and had a few words with the manager who serviced the room herself! other guests were the same. We had no room cleaning for the entire stay and we had to get our towels etc and empty stinking rubbish that had been left in the kitchen bins!! There was no apology. No refund and we were expected to thank the hotel for a "nice" room which...we had already paid
Overnatningsstedets retninglinjer
Indtjekning
Udtjekning
Indtjekning fra 15:00
Før 10:00
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Priser for kommende datoer
oktober 2026
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|---|---|---|---|---|---|---|
november 2026
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Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-10-22: NO DATA
- 2026-10-23: 133.95362357902528USD
- 2026-10-24: 134.3738583336258USD
- 2026-10-25: 133.95362357902528USD
- 2026-10-26: 143.2504931952286USD
- 2026-10-27: 213.47499576759338USD
- 2026-10-28: 143.2504931952286USD
- 2026-10-29: 143.2504931952286USD
- 2026-10-30: 158.51707244804382USD
- 2026-10-31: 143.90279750595093USD
- 2026-11-01: 163.33603116539USD
- 2026-11-02: 300.7974187590027USD
- 2026-11-03: 260.877571884079USD
- 2026-11-04: 216.0782085571289USD
- 2026-11-05: 216.32035396232607USD
- 2026-11-06: 216.0782085571289USD
- 2026-11-07: 324.75901954284666USD
- 2026-11-08: 216.0782085571289USD
- 2026-11-09: 216.32035396232607USD
- 2026-11-10: 216.0782085571289USD
- 2026-11-11: 389.31852565628054USD
- 2026-11-12: 388.88264682022094USD
- 2026-11-13: 314.63677708435057USD
- 2026-11-14: 312.8327040054321USD
- 2026-11-15: 212.70007915084838USD
- 2026-11-16: 212.70007915084838USD
- 2026-11-17: 236.38319988868713USD
- 2026-11-18: 260.05420907958984USD
- 2026-11-19: 260.05420907958984USD
- 2026-11-20: 236.38319988868713USD
- 2026-11-21: 236.38319988868713USD
- 2026-11-22: 296.1097368936157USD
- 2026-11-23: 263.5291795412445USD
- 2026-11-24: 260.05420907958984USD
- 2026-11-25: 358.54014253860475USD
- 2026-11-26: 263.3112572299194USD
- 2026-11-27: 238.86533142227174USD
- 2026-11-28: 260.5506456503296USD
- 2026-11-29: 391.0620752139282USD
- 2026-11-30: 260.5506456503296USD
- 2026-12-01: 236.80698428451538USD
- 2026-12-02: 359.2302954335022USD
- 2026-12-03: 390.5777501901245USD
- 2026-12-04: 240.13666750305177USD
- 2026-12-05: 396.5469637322998USD
- 2026-12-06: 359.2302954335022USD
- 2026-12-07: 389.863374201355USD
- 2026-12-08: 404.8983885458374USD
- 2026-12-09: 357.0387897062683USD
- 2026-12-10: 351.6749824438477USD
- 2026-12-11: 355.68270701034544USD
- 2026-12-12: 213.08754601257326USD
- 2026-12-13: 357.0387897062683USD
- 2026-12-14: 351.6749824438477USD
- 2026-12-15: 355.37998676376344USD
- 2026-12-16: 189.35597908699037USD
- 2026-12-17: 189.35597908699037USD
- 2026-12-18: 189.35597908699037USD
- 2026-12-19: 213.08754601257326USD
- 2026-12-20: 395.03346513961793USD
- 2026-12-21: 390.3355876782227USD
- 2026-12-22: 396.58329837310794USD
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