Name: Copthorne Hotel Rotorua
Address: 328-348 Fenton Street, Rotorua, Region Bay of Plenty, NZ
Price range: 95 $–170 $ per night
Rating: 7.43

Was Gäste sagen

Im Copthorne Hotel Rotorua loben Gäste das freundliche Personal, die bequemen Betten und die ruhige, gut erreichbare Lage. Allerdings wird angemerkt, dass die Einrichtung in die Jahre gekommen ist und die Instandhaltung bei Pools, Aufzügen, Badezimmern und Zimmereinrichtungen wie Klimaanlage und WLAN schwankt.

Viele fanden die Zimmer geräumig, obwohl einige schwache Duschen, veraltete Schlüssel und gelegentliche Geräusche auf den Fluren erwähnten. Pool und Spa sind bei Familien beliebt, aber Sauberkeit, Temperatur und Reparaturen an den Fliesen sind wiederkehrende Probleme; auch der Fitnessraum benötigt Aufmerksamkeit und die Bar/Restaurant sind oft geschlossen oder haben eingeschränkte Öffnungszeiten. Erwarten Sie einen komfortablen Aufenthalt in einem älteren Hotel mit unterschiedlichen Einrichtungen und Serviceleistungen.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Ausstattung

Der Pool und der Spa sind ein Highlight für Familien. Allerdings bemängeln Gäste wiederholt Probleme mit Sauberkeit/Temperatur und beschädigten Fliesen, gelegentliche Ausfälle der Aufzüge, einen Fitnessraum, der Instandhaltung benötigt, sowie Bar-/Restaurantdienstleistungen, die oft geschlossen oder eingeschränkt sind.

Ähnliche Gästebewertungen

8

Martin

22. Okt. 2025

·

Aufenthalt für eine Nacht

The Bar was clised very early. Other than that the hotel was great.

6

graeme

8. Feb. 2022

·

Aufenthalt für 2 Nächte

An old tired hotel. Price for room was about right for what it is. Gym - equipment doesn’t work, is old and missing weights. The rooms were spacious and had a desk to work at. Room service and restaurant were closed due to Covid.

6

glynn

28. Jan. 2024

·

Aufenthalt für eine Nacht

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.

8

Sharon

29. Jan. 2024

·

Aufenthalt für 4 Nächte

Needs some serious upgrading maintenance. Pool tiles broken, air con not working, elevator not working for entire stay, one washer drier not working. Just needs some serious maintenance.

6

Belinda

7. Sept. 2025

·

Aufenthalt für eine Nacht

The rooms were clean and the bed was extremely comfy for lovers of a soft bed but the hotel was a lot more run down than I expected. The carpets were worn and the pool area was in a sorry state. The pool wasn’t that warm and the two hot tubs were tiny.

8

Marilyn

9. Juli 2024

·

Aufenthalt für eine Nacht

Restaurant is not open at night.

8

Craig

20. Sept. 2025

·

Aufenthalt für eine Nacht

Comfortable rooms, great location, the gym equipment needs maintenance,

8

Megan

8. Nov. 2025

·

Aufenthalt für 3 Nächte

The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.

8

Navin

21. Jan. 2025

·

Aufenthalt für eine Nacht

Good location and overall, a good hotel for a night or 2. Rooms and pool need repairs and maintenance. Need more staff onsite. The person who served us was great but just too much for one person to do everything. Pool tiles and surrounding need urgent repairs but a nice size and heated pool.

6

Lesa

4. Juni 2025

·

Aufenthalt für 3 Nächte

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Sauberkeit

Die Rückmeldungen sind gemischt: Viele beschreiben saubere Zimmer und Gemeinschaftsbereiche, während andere von schmutzigen oder abgenutzten Elementen wie Flecken auf Teppichen, Schimmel, Insekten und schmutzigem Glasgeschirr sowie Problemen mit der Sauberkeit des Spas berichten.

Ähnliche Gästebewertungen

4

Lakhwinder

18. Mai 2023

·

Aufenthalt für eine Nacht

Old structure still got mold mark on bathroom shower, carpet was air up of room Only consider a 2 star hotel then 4 star hotel

10

Raymond

16. Juli 2025

·

Aufenthalt für 4 Nächte

Clean and great spa facilities the cleaning staff were excellent.

4

Zyander

22. Nov. 2025

·

Aufenthalt für eine Nacht

Room was dirty, kettle was burned, glasses were dirty, Sheets were not cleans

10

Errin

2. Sept. 2024

·

Aufenthalt für eine Nacht

I liked the ability to sleep and relax in a well maintained clean environment.

6

Crystal

10. Juli 2025

·

Aufenthalt für 2 Nächte

Buckets lining the corridor to catch leaking water, coacroaches on the ground soaking wet patches of carpet,

4

Baljinder

12. Jan. 2024

·

Aufenthalt für eine Nacht

On our ground floor room there were insects so we didn’t use the cattle to make tea and there were no exhaust fan in bathroom and toilet so it stinks.

6

Angie

21. Apr. 2025

·

Aufenthalt für 2 Nächte

Plug didn’t fit bath and was black with mould, fan didn’t work in bathroom and tv remote wouldn’t adjust volume had to use button on tv. Pool dirty with bugs leaves hadn’t been cleaned out in few days and same with spa.

8

Warsha

5. Aug. 2024

·

Aufenthalt für eine Nacht

I was sceptical based on other reviews, but it was much better than I expected. Clean and tidy. Would definitely stay again.

10

Hinekura

23. Dez. 2024

·

Aufenthalt für eine Nacht

My grand daughters and I had a very pleasant stay. The front desk staff member on our arrival was a pleases. Thank you very much. Our room was nice, clean and tidy.

6

Lesa

4. Juni 2025

·

Aufenthalt für 3 Nächte

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Zimmer

Die Betten sind bequem und einige Zimmer sind geräumig, aber die Einrichtung ist veraltet und die Instandhaltung variiert, wobei von schwachen Duschen, Bad-Dusch-Kombinationen, heißen oder schlecht gekühlten Zimmern und instabilem WLAN berichtet wird.

Ähnliche Gästebewertungen

2

changyu

11. Mai 2025

·

Aufenthalt für eine Nacht

Room 114 Poor Wi-Fi signal

8

Winnie

6. Okt. 2024

·

Aufenthalt für eine Nacht

Good experience overall, very friendly front staff. Sizable room, although bathroom could need an upgrade.

8

Fredith

28. Apr. 2025

·

Aufenthalt für 2 Nächte

Airconditioning units can be improved better or maintained so they can provide cooler air to the guests

6

Kayne

4. März 2025

·

Aufenthalt für eine Nacht

The place was pretty empty and I was put down the far end of the building which was weird. The shower was really weak.

8

Bruce

20. Sept. 2024

·

Aufenthalt für eine Nacht

Generous rooms. Tidy.

8

Craig

20. Sept. 2025

·

Aufenthalt für eine Nacht

Comfortable rooms, great location, the gym equipment needs maintenance,

8

Megan

8. Nov. 2025

·

Aufenthalt für 3 Nächte

The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.

10

MYOUNGSUN

1. Okt. 2025

·

Aufenthalt für 2 Nächte

We stayed for 2 days in a superior room with a queen bed. The Copthorne hotel is quiet, comfortable, and easy to access, with stunning views out of the window. Especially, the duvet is very soft and smooth. It's good for deep sleep. Thanks.

6

Stacey

7. Juli 2024

·

Aufenthalt für 3 Nächte

WiFi was terrible. Hot water was not consistent.

6

Lesa

4. Juni 2025

·

Aufenthalt für 3 Nächte

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Service

Viele Gäste fanden das Personal freundlich und hilfsbereit. Der Service kann jedoch inkonsistent sein, mit Personalmangel, langsamem oder untätigem Empfang, einer Ablehnung des frühen Check-ins und einem Reinigungsfehler, der ein Zimmer vor der Abreise offen ließ.

Ähnliche Gästebewertungen

10

John

3. Nov. 2024

·

Aufenthalt für eine Nacht

Really liked the staff they were cheerful and really helpful the room was perfect for us and we really struggle with beds waking up with stiff backs but that wasn’t the case at Copthorne Rotorua. Thank you staff and Copthorne.

10

Roshni

2. Juni 2025

·

Aufenthalt für eine Nacht

Location. The room is spacious and clean. Very friendly staff.

6

Kristina

13. Juli 2024

·

Aufenthalt für 2 Nächte

Had to keep asking for towels and amenities.

4

Cynthia

1. März 2025

·

Aufenthalt für eine Nacht

Our stay was very good until the morning we were due to check out. We popped out for coffee around 9am (without checking out) and returned to our room at 9.30 to find the door wide open and the beds stripped and our belongings still in the room with the door wide open. We were horrified at the lack of concern for our belongings. We informed the front desk at once and were assured that this should not have happened as we had not checked out and it was only 9.40am. We are still waiting to hear back from the hotel for an explanation and an apology. We would think twice before staying here again.

8

Darren

14. Juli 2024

·

Aufenthalt für 2 Nächte

Arrived at 1.15pm, said sorry were a bit early, any chance of a check in? I got an abrupt "No. 2pm is check in".... I understand there are rules, but a sorry we're still getting the room ready or something similar would have been nice. Extraction fan in the bathroom wasn't working either. Maintenance informed us there were 5 through the hotel waiting to get replaced

6

Jim

24. Dez. 2025

·

Aufenthalt für 2 Nächte

There were kids running up and down the corridor and slaminung doors and yelling to each other at 10 oclock at night. I tried to ring reception but no answer. You need a security person to walk the corridors

6

Koon Poh

6. Juli 2025

·

Aufenthalt für 3 Nächte

The hotel is old & needs refurbishingor reno works. Clearly many things in the room seem "ancient" Unfortunately we even had a breakdown of the wifi service for our room. Also the mode of the wifi access is a bit weird & we had to chase the reception on the wifi breakdown & it finally got settled after almost 15 hrs. For us international travellers perhaps there aren't many visitors like us & we stayed 3 nites. Albeit the room service was reasonably efficient though but not the front desk - reason for this statement is bcoz the front desk's different shifts didn't have a clue on the wifi breakdown which was from 10pm till about following day 3-4pm. I won't stay here again even though NZ is one of my fav countries to visit

10

Tisharn

9. Jan. 2025

·

Aufenthalt für 3 Nächte

AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.

10

Jodi

2. Okt. 2025

·

Aufenthalt für eine Nacht

Reasonable rooms, friendly staff and quiet location.

4

Bridget

2. Feb. 2024

·

Aufenthalt für eine Nacht

Quite dirty and tired hotel. Staff not overly helpful. Tried to check in 5mins before 2pm and told to wait out in car.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Lage

Im Allgemeinen günstig gelegen, um die Stadt und Aktivitäten zu erreichen, wobei einige die ruhige Umgebung hervorheben. Eine Bewertung erwähnte, dass es weiter vom Zentrum entfernt erschien.

Ähnliche Gästebewertungen

10

Roshni

2. Juni 2025

·

Aufenthalt für eine Nacht

Location. The room is spacious and clean. Very friendly staff.

10

jingfei

13. Mai 2024

·

Aufenthalt für eine Nacht

quiet and walkable to shopping and grocery store

10

Clifford

7. Sept. 2025

·

Aufenthalt für eine Nacht

Quiet and convenient

8

Kim

29. Juni 2024

·

Aufenthalt für eine Nacht

Convienient location, great price, fast friendly check in and lovely clean facilities/room.

8

Craig

20. Sept. 2025

·

Aufenthalt für eine Nacht

Comfortable rooms, great location, the gym equipment needs maintenance,

10

Maria

14. Jan. 2024

·

Aufenthalt für 2 Nächte

Clean, close to town, affordable with secure parking.

10

Sarah

26. Dez. 2022

·

the perfect stop for rotorua - our second time staying here - affordable, very clean, quiet, great staff and heated pool for relaxing swim after journey to get there.

6

Paul

14. Feb. 2025

·

Aufenthalt für 2 Nächte

Old and getting rough around the edges - quite a distance from town. Breakfast was not a good value - clearly intended for the budget travel groups that fill this place.

10

Jodi

2. Okt. 2025

·

Aufenthalt für eine Nacht

Reasonable rooms, friendly staff and quiet location.

8

Mikayla

28. Jan. 2023

·

Aufenthalt für eine Nacht

Easy process to check in and out. Average room, comfy beds, close to town.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Gastronomie

Das hoteleigene Restaurant und die Bar sind häufig geschlossen oder haben eingeschränkte Öffnungszeiten. Das Feedback zum Frühstück variiert von lecker bis schlecht oder begrenzt, wobei einige Gäste es kalt oder nicht preiswert fanden.

Ähnliche Gästebewertungen

4

Daniel

11. Nov. 2025

·

Aufenthalt für eine Nacht

Rummet var väldigt slitet, ventilationen lät väldigt mycket. Det var en väldigt liten frukost som dessutom var kall och utplockad när vi kom inom serveringstid

6

glynn

28. Jan. 2024

·

Aufenthalt für eine Nacht

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.

8

Aurélie

28. Dez. 2023

·

Aufenthalt für 4 Nächte

Séjour très bien passé. Propreté de la chambre mêle si lhitel paraît ancien. Petit déjeuner très pauvre en variété et quantité pour le prix à payer.

8

Marilyn

9. Juli 2024

·

Aufenthalt für eine Nacht

Restaurant is not open at night.

8

Martin

6. Apr. 2024

·

Aufenthalt für eine Nacht

Nothing open in the bar or restaurant Nothing like Copthornes in south east Asia

4

Terry

15. Okt. 2023

·

Aufenthalt für eine Nacht

Breakfast was fine. However, the hotel advertised on line that they had dining facilities. On arrival, I was told that it was closed. No discussion on reduced rate. I wouldn't have booked if I had known. Noisy, with several groups particularly loud.

8

Allira

5. Okt. 2024

·

Aufenthalt für eine Nacht

It was clean and warm and the beds were comfortable, however the breakfast was limited, there was no coffee!

10

Tisharn

9. Jan. 2025

·

Aufenthalt für 3 Nächte

AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.

6

Lesa

4. Juni 2025

·

Aufenthalt für 3 Nächte

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

4

Michael

1. Jan. 2024

·

Aufenthalt für 2 Nächte

Very tired property, facilities not open (bar, coffee shop).

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Monat	Durchschnittspreis
Januar	104 $
Februar	122 $
März	122 $
April	109 $
Mai	98 $
Juni	91 $
Juli	95 $
August	93 $
September	100 $
Oktober	90 $
November	96 $
Dezember	109 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1	2 $104	3 $151	4	5 $128	6	7 $95
8 $149	9 $149	10 $108	11 $116	12 $125	13 $111	14 $127
15 $122	16	17	18	19	20 $132	21 $141
22	23 $149	24	25 $139	26 $156	27 $167	28 $150
29 $150	30 $153

Copthorne Hotel Rotorua

Preise für Copthorne Hotel Rotorua

Monatliche Durchschnittspreise

Über diese Unterkunft

Lage

Zimmeroptionen

Superior-Zimmer, 2 Queen-Betten

Superior-Zimmer, 1 Queen-Bett

Gästebewertungen zu Copthorne Hotel Rotorua

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Hinweise zum Check-in

Gut zu wissen

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Preise für kommende Reisedaten

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $103	23 $113	24
25	26 $99	27 $103	28	29	30 $127	31 $170