Name: Copthorne Hotel Rotorua
Address: 328-348 Fenton Street, Rotorua, Région de la baie de l'Abondance, NZ
Price range: 94 $US–170 $US per night
Rating: 7.43

Ce qu'en disent des voyageurs

Au Copthorne Hotel Rotorua, les clients apprécient le personnel sympathique, les lits confortables et l'emplacement calme et accessible, tout en notant que l'établissement paraît désuet avec une maintenance inégale concernant les piscines, les ascenseurs, les salles de bain et les équipements des chambres comme la climatisation et le Wi‑Fi.

Beaucoup ont trouvé les chambres spacieuses, bien que plusieurs aient souligné la faiblesse des douches, les clés dépassées et le bruit occasionnel dans les couloirs. La piscine et le spa attirent les familles, mais la propreté, la température et la réparation des carreaux sont des préoccupations récurrentes ; la salle de sport a également besoin d'attention et le bar/restaurant sont souvent fermés ou ouverts sur des horaires réduits. Attendez-vous à un séjour confortable dans un établissement plus ancien avec des installations et des niveaux de service variables.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

La piscine et le spa sont un point fort pour les familles. Cependant, les clients soulignent à plusieurs reprises des problèmes de propreté/température et des carreaux cassés, des pannes d'ascenseur occasionnelles, une salle de sport nécessitant une maintenance et des services de bar/restaurant souvent fermés ou limités.

Avis de voyageur à ce sujet

8

Martin

22 oct. 2025

·

A séjourné 1 nuit

The Bar was clised very early. Other than that the hotel was great.

6

graeme

8 févr. 2022

·

A séjourné 2 nuits

An old tired hotel. Price for room was about right for what it is. Gym - equipment doesn’t work, is old and missing weights. The rooms were spacious and had a desk to work at. Room service and restaurant were closed due to Covid.

6

glynn

28 janv. 2024

·

A séjourné 1 nuit

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.

8

Sharon

29 janv. 2024

·

A séjourné 4 nuits

Needs some serious upgrading maintenance. Pool tiles broken, air con not working, elevator not working for entire stay, one washer drier not working. Just needs some serious maintenance.

6

Belinda

7 sept. 2025

·

A séjourné 1 nuit

The rooms were clean and the bed was extremely comfy for lovers of a soft bed but the hotel was a lot more run down than I expected. The carpets were worn and the pool area was in a sorry state. The pool wasn’t that warm and the two hot tubs were tiny.

8

Marilyn

9 juil. 2024

·

A séjourné 1 nuit

Restaurant is not open at night.

8

Craig

20 sept. 2025

·

A séjourné 1 nuit

Comfortable rooms, great location, the gym equipment needs maintenance,

8

Megan

8 nov. 2025

·

A séjourné 3 nuits

The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.

8

Navin

21 janv. 2025

·

A séjourné 1 nuit

Good location and overall, a good hotel for a night or 2. Rooms and pool need repairs and maintenance. Need more staff onsite. The person who served us was great but just too much for one person to do everything. Pool tiles and surrounding need urgent repairs but a nice size and heated pool.

6

Lesa

4 juin 2025

·

A séjourné 3 nuits

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les avis sont mitigés : beaucoup décrivent des chambres et des espaces communs propres, tandis que d'autres signalent des éléments sales ou usés tels que des tapis tachés, de la moisissure, des insectes et de la verrerie sale, ainsi que des problèmes de propreté au spa.

Avis de voyageur à ce sujet

4

Lakhwinder

18 mai 2023

·

A séjourné 1 nuit

Old structure still got mold mark on bathroom shower, carpet was air up of room Only consider a 2 star hotel then 4 star hotel

10

Raymond

16 juil. 2025

·

A séjourné 4 nuits

Clean and great spa facilities the cleaning staff were excellent.

4

Zyander

22 nov. 2025

·

A séjourné 1 nuit

Room was dirty, kettle was burned, glasses were dirty, Sheets were not cleans

10

Errin

2 sept. 2024

·

A séjourné 1 nuit

I liked the ability to sleep and relax in a well maintained clean environment.

6

Crystal

10 juil. 2025

·

A séjourné 2 nuits

Buckets lining the corridor to catch leaking water, coacroaches on the ground soaking wet patches of carpet,

4

Baljinder

12 janv. 2024

·

A séjourné 1 nuit

On our ground floor room there were insects so we didn’t use the cattle to make tea and there were no exhaust fan in bathroom and toilet so it stinks.

6

Angie

21 avr. 2025

·

A séjourné 2 nuits

Plug didn’t fit bath and was black with mould, fan didn’t work in bathroom and tv remote wouldn’t adjust volume had to use button on tv. Pool dirty with bugs leaves hadn’t been cleaned out in few days and same with spa.

8

Warsha

5 août 2024

·

A séjourné 1 nuit

I was sceptical based on other reviews, but it was much better than I expected. Clean and tidy. Would definitely stay again.

10

Hinekura

23 déc. 2024

·

A séjourné 1 nuit

My grand daughters and I had a very pleasant stay. The front desk staff member on our arrival was a pleases. Thank you very much. Our room was nice, clean and tidy.

6

Lesa

4 juin 2025

·

A séjourné 3 nuits

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les lits sont confortables et certaines chambres sont spacieuses, mais le décor est dépassé et la maintenance est variable, avec des rapports de douches faibles, des baignoires avec douche, des chambres chaudes ou mal refroidies et un Wi‑Fi aléatoire.

Avis de voyageur à ce sujet

2

changyu

11 mai 2025

·

A séjourné 1 nuit

Room 114 Poor Wi-Fi signal

8

Winnie

6 oct. 2024

·

A séjourné 1 nuit

Good experience overall, very friendly front staff. Sizable room, although bathroom could need an upgrade.

8

Fredith

28 avr. 2025

·

A séjourné 2 nuits

Airconditioning units can be improved better or maintained so they can provide cooler air to the guests

6

Kayne

4 mars 2025

·

A séjourné 1 nuit

The place was pretty empty and I was put down the far end of the building which was weird. The shower was really weak.

8

Bruce

20 sept. 2024

·

A séjourné 1 nuit

Generous rooms. Tidy.

8

Craig

20 sept. 2025

·

A séjourné 1 nuit

Comfortable rooms, great location, the gym equipment needs maintenance,

8

Megan

8 nov. 2025

·

A séjourné 3 nuits

The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.

10

MYOUNGSUN

1 oct. 2025

·

A séjourné 2 nuits

We stayed for 2 days in a superior room with a queen bed. The Copthorne hotel is quiet, comfortable, and easy to access, with stunning views out of the window. Especially, the duvet is very soft and smooth. It's good for deep sleep. Thanks.

6

Stacey

7 juil. 2024

·

A séjourné 3 nuits

WiFi was terrible. Hot water was not consistent.

6

Lesa

4 juin 2025

·

A séjourné 3 nuits

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

De nombreux clients ont trouvé le personnel sympathique et serviable. Le service peut être inégal toutefois, avec un manque de personnel, une réception lente ou qui ne répond pas, un refus de check-in anticipé et une erreur de ménage laissant une chambre ouverte avant le départ.

Avis de voyageur à ce sujet

10

John

3 nov. 2024

·

A séjourné 1 nuit

Really liked the staff they were cheerful and really helpful the room was perfect for us and we really struggle with beds waking up with stiff backs but that wasn’t the case at Copthorne Rotorua. Thank you staff and Copthorne.

10

Roshni

2 juin 2025

·

A séjourné 1 nuit

Location. The room is spacious and clean. Very friendly staff.

6

Kristina

13 juil. 2024

·

A séjourné 2 nuits

Had to keep asking for towels and amenities.

4

Cynthia

1 mars 2025

·

A séjourné 1 nuit

Our stay was very good until the morning we were due to check out. We popped out for coffee around 9am (without checking out) and returned to our room at 9.30 to find the door wide open and the beds stripped and our belongings still in the room with the door wide open. We were horrified at the lack of concern for our belongings. We informed the front desk at once and were assured that this should not have happened as we had not checked out and it was only 9.40am. We are still waiting to hear back from the hotel for an explanation and an apology. We would think twice before staying here again.

8

Darren

14 juil. 2024

·

A séjourné 2 nuits

Arrived at 1.15pm, said sorry were a bit early, any chance of a check in? I got an abrupt "No. 2pm is check in".... I understand there are rules, but a sorry we're still getting the room ready or something similar would have been nice. Extraction fan in the bathroom wasn't working either. Maintenance informed us there were 5 through the hotel waiting to get replaced

6

Jim

24 déc. 2025

·

A séjourné 2 nuits

There were kids running up and down the corridor and slaminung doors and yelling to each other at 10 oclock at night. I tried to ring reception but no answer. You need a security person to walk the corridors

6

Koon Poh

6 juil. 2025

·

A séjourné 3 nuits

The hotel is old & needs refurbishingor reno works. Clearly many things in the room seem "ancient" Unfortunately we even had a breakdown of the wifi service for our room. Also the mode of the wifi access is a bit weird & we had to chase the reception on the wifi breakdown & it finally got settled after almost 15 hrs. For us international travellers perhaps there aren't many visitors like us & we stayed 3 nites. Albeit the room service was reasonably efficient though but not the front desk - reason for this statement is bcoz the front desk's different shifts didn't have a clue on the wifi breakdown which was from 10pm till about following day 3-4pm. I won't stay here again even though NZ is one of my fav countries to visit

10

Tisharn

9 janv. 2025

·

A séjourné 3 nuits

AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.

10

Jodi

2 oct. 2025

·

A séjourné 1 nuit

Reasonable rooms, friendly staff and quiet location.

4

Bridget

2 févr. 2024

·

A séjourné 1 nuit

Quite dirty and tired hotel. Staff not overly helpful. Tried to check in 5mins before 2pm and told to wait out in car.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Généralement pratique pour rejoindre la ville et les activités, plusieurs notant un environnement calme. Un avis mentionnait que l'hôtel semblait plus éloigné du centre.

Avis de voyageur à ce sujet

10

Roshni

2 juin 2025

·

A séjourné 1 nuit

Location. The room is spacious and clean. Very friendly staff.

10

jingfei

13 mai 2024

·

A séjourné 1 nuit

quiet and walkable to shopping and grocery store

10

Clifford

7 sept. 2025

·

A séjourné 1 nuit

Quiet and convenient

8

Kim

29 juin 2024

·

A séjourné 1 nuit

Convienient location, great price, fast friendly check in and lovely clean facilities/room.

8

Craig

20 sept. 2025

·

A séjourné 1 nuit

Comfortable rooms, great location, the gym equipment needs maintenance,

10

Maria

14 janv. 2024

·

A séjourné 2 nuits

Clean, close to town, affordable with secure parking.

10

Sarah

26 déc. 2022

·

the perfect stop for rotorua - our second time staying here - affordable, very clean, quiet, great staff and heated pool for relaxing swim after journey to get there.

6

Paul

14 févr. 2025

·

A séjourné 2 nuits

Old and getting rough around the edges - quite a distance from town. Breakfast was not a good value - clearly intended for the budget travel groups that fill this place.

10

Jodi

2 oct. 2025

·

A séjourné 1 nuit

Reasonable rooms, friendly staff and quiet location.

8

Mikayla

28 janv. 2023

·

A séjourné 1 nuit

Easy process to check in and out. Average room, comfy beds, close to town.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le restaurant et le bar sur place sont fréquemment fermés ou ont des horaires limités. Les commentaires sur le petit-déjeuner varient de savoureux à médiocre ou limité, certains clients le trouvant froid ou mauvais rapport qualité-prix.

Avis de voyageur à ce sujet

4

Daniel

11 nov. 2025

·

A séjourné 1 nuit

Rummet var väldigt slitet, ventilationen lät väldigt mycket. Det var en väldigt liten frukost som dessutom var kall och utplockad när vi kom inom serveringstid

6

glynn

28 janv. 2024

·

A séjourné 1 nuit

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.

8

Aurélie

28 déc. 2023

·

A séjourné 4 nuits

Séjour très bien passé. Propreté de la chambre mêle si lhitel paraît ancien. Petit déjeuner très pauvre en variété et quantité pour le prix à payer.

8

Marilyn

9 juil. 2024

·

A séjourné 1 nuit

Restaurant is not open at night.

8

Martin

6 avr. 2024

·

A séjourné 1 nuit

Nothing open in the bar or restaurant Nothing like Copthornes in south east Asia

4

Terry

15 oct. 2023

·

A séjourné 1 nuit

Breakfast was fine. However, the hotel advertised on line that they had dining facilities. On arrival, I was told that it was closed. No discussion on reduced rate. I wouldn't have booked if I had known. Noisy, with several groups particularly loud.

8

Allira

5 oct. 2024

·

A séjourné 1 nuit

It was clean and warm and the beds were comfortable, however the breakfast was limited, there was no coffee!

10

Tisharn

9 janv. 2025

·

A séjourné 3 nuits

AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.

6

Lesa

4 juin 2025

·

A séjourné 3 nuits

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

4

Michael

1 janv. 2024

·

A séjourné 2 nuits

Very tired property, facilities not open (bar, coffee shop).

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	104 $US
février	122 $US
mars	122 $US
avril	109 $US
mai	98 $US
juin	91 $US
juillet	95 $US
août	93 $US
septembre	100 $US
octobre	90 $US
novembre	96 $US
décembre	109 $US

di	lu	ma	me	je	ve	sa
1	2 $104	3 $151	4	5 $128	6	7 $94
8 $149	9 $149	10 $108	11 $116	12 $125	13 $111	14 $127
15 $122	16	17	18	19	20 $132	21 $141
22	23 $149	24	25 $139	26 $156	27 $167	28 $149
29 $150	30 $153

Copthorne Hotel Rotorua

Prix pour Copthorne Hotel Rotorua

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Supérieure, 2 grands lits

Chambre Supérieure, 1 grand lit

Avis des voyageurs sur Copthorne Hotel Rotorua

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $103	23 $113	24
25	26 $99	27 $103	28	29	30 $127	31 $170