Name: The Grand by SkyCity
Address: 90 Federal Street, Auckland, Région d'Auckland, NZ
Price range: 121 $US–485 $US per night
Rating: 8.95

Ce qu'en disent des voyageurs

Au The Grand by SkyCity, les clients soulignent régulièrement l'emplacement central et facile d'accès à pied, le personnel accueillant, les chambres propres avec vue sur la ville ou le port, et les équipements pratiques sur place tels que la salle de sport, la piscine, le sauna et les restaurants du quartier de SkyCity.

Beaucoup commentent un service courtois, des arrivées anticipées faciles et des surclassements occasionnels, tandis que certains ont rencontré des enregistrements lents ou impersonnels et un suivi inégal. Les installations, notamment la salle de sport, le spa et la piscine, reçoivent des éloges, bien que plusieurs fassent remarquer que l'eau de la piscine est fraîche ou que les jets sont faibles, et que le service de voiturier est facile, mais que le stationnement en libre-service peut être coûteux ou déroutant. Certains clients signalent des problèmes de chauffage, de climatisation, d'entretien ou de bruit, mais la plupart ont trouvé le séjour confortable. Dans l'ensemble, attendez-vous à un séjour haut de gamme avec de solides équipements et un service généralement chaleureux.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients apprécient la salle de sport, le spa et la piscine, ainsi que l'ensemble du complexe SkyCity ; le service de voiturier est simple. Plusieurs soulignent que la piscine peut être fraîche ou que les jets ne fonctionnent pas, et que le stationnement en libre-service peut sembler coûteux ou déroutant.

Avis de voyageur à ce sujet

10

Remy

10 janv. 2026

·

A séjourné 2 nuits

Great gym, pool and front desk service. Clean rooms, spacious with needed toiletries.

10

Siobhan

7 nov. 2025

·

A séjourné 2 nuits

Clean comfortable room. Loved the pool, spa and sauna. Location excellent. Will be back.

4

Bernardene

26 oct. 2025

·

A séjourné 1 nuit

Sadly spa was not working and pool was cold

10

Dan

28 juil. 2025

·

A séjourné 2 nuits

Parking too expensive

10

Melanie

21 juil. 2025

·

A séjourné 3 nuits

Check in was quick and easy. The room is a great size, with lots of things literally at your door step. There’s a heated pool, spa, sauna and gym. There’s lots of cafe/restaurants near the precinct that you can charge to your room. Would definitely stay again.

10

Kerry

18 sept. 2025

·

A séjourné 1 nuit

So easy to find and was great to drive in and get valet parking. Staff are very polite and helpful.

6

Peter

4 oct. 2025

·

A séjourné 1 nuit

Room was great, noisy construction works during the night. Pool area needs a refurbishing. Was dated and indoor pool was cold.

8

Lynne Marie

26 mars 2025

·

A séjourné 4 nuits

Nice property which is centrally located and within walking distance to shopping, a variety of dining options, transportation and a casino. I appreciated their pool and sauna but was disappointed by their hot tub. It was warm but none of the jets were working.

10

Leigh

3 oct. 2025

·

A séjourné 1 nuit

Nice place with pretty much everything right at your finger tips. Concierge was really helpful staff great and facilities awesome.

10

Cherry

5 nov. 2025

·

A séjourné 1 nuit

This elegant is a perfect getaway, with comfortable rooms, excellent fitness area and pools, and location wise it has many restaurants within just a minute or two. Highly recommended

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est largement saluée, de nombreux clients décrivant les chambres comme très propres et bien entretenues. Une minorité signale des lacunes telles que des surfaces poussiéreuses, un ménage négligé ou un réapprovisionnement incomplet.

Avis de voyageur à ce sujet

8

Rochelle

31 oct. 2025

·

A séjourné 1 nuit

Had a great view from the hotel room, however room bit dusty.

10

Janice

25 oct. 2025

·

A séjourné 1 nuit

Beautiful and clean.

4

Alvina

3 janv. 2025

·

A séjourné 2 nuits

No one cleaned the room. Also spoke to reception and they sent no one up. We had two kids under 3 and the rubbish can pile up with nappies etc. Staff weren’t friendly either.

6

Alysha

26 sept. 2025

·

A séjourné 1 nuit

Couldn’t order in room dining as line too busy. Customer service people were friendly. Bed headboard had drips down it so not detail cleaned

10

Richard

8 août 2025

·

A séjourné 4 nuits

Great location and very clean

10

Ronald

25 nov. 2025

·

A séjourné 2 nuits

Clean room, staff, location

10

Dwight

16 févr. 2026

·

A séjourné 1 nuit

Very clean rooms and amazing service

6

Rochelle

19 avr. 2025

·

A séjourné 1 nuit

Our room had stickey residue on the surfaces from the previous occupants. The shower was broken. The breakfast was very average and the coffee was awful.

10

Brianne

18 sept. 2025

·

A séjourné 1 nuit

The room was spacious and clean. Front desk staff were helpful and friendly. I highly recommend this hotel.

4

Robins

26 nov. 2025

·

A séjourné 5 nuits

I was extrememly disappointed with the housekeeping during my stay.The cleaning team literally pulled the top cover over the crumpled sheets - no proper remaking of the bed. I took a photo as evidence.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont confortables et souvent spacieuses, avec une belle vue sur la ville ou le port. Certains clients mentionnent des éléments démodés, des problèmes de chauffage, de climatisation ou d'entretien, et des bruits occasionnels provenant des voisins ou de l'extérieur.

Avis de voyageur à ce sujet

10

Ulrich

7 févr. 2026

·

A séjourné 1 nuit

Schönes Zimmer. Super Blick von der 20. Etage auf den Yachthafen und die Harbour Bridge. Leckeres und vielseitiges Frühstück. Zentral gelegen.

6

Kevin

5 oct. 2025

·

A séjourné 4 nuits

The people in the next room were so noisy, and had been drinking heaps. My elderly wife and myself felt very unsafe at night, as our room had a connecting door to the noisy room I could not hear the TV at times due to the behavior of the next room. Won't be coming back as the stay was for a special occasion for us both.

8

Anita

28 nov. 2025

·

A séjourné 4 nuits

Great hotel, nice rooms, but our room looked directly into another hotel’s rooms. No view and had to keep our blind shut at all times for 4 days.

8

David

10 juil. 2025

·

A séjourné 2 nuits

Very good hotel. Furniture is a bit dated, but otherwise it was a very good stay in a good location.

10

Stuart

17 févr. 2025

·

A séjourné 2 nuits

Location was great. Restaurants around the hotel were unique and fun with great food and service. The view from our room was fantastic, of both the harbour bridge and the Skytower. Room was modern, roomy and comfortable.

6

Peter

4 oct. 2025

·

A séjourné 1 nuit

Room was great, noisy construction works during the night. Pool area needs a refurbishing. Was dated and indoor pool was cold.

10

Lorraine

31 oct. 2025

·

A séjourné 3 nuits

Great room, fabulous view. Very quiet and comfortable. I'd like to have that shower in my home!!

10

Jodie

27 juil. 2025

·

A séjourné 1 nuit

Amazing views, great hosts, prime location. We were offered a free upgrade to the 20th floor with harbour views. It was just amazing. We ended up spending more time in the hotel because of it.

10

Teahimatoarii

1 sept. 2025

·

A séjourné 7 nuits

The hotel was fantastic and the staff were wonderful. However, the blinking LED lights on the smoke detector right above the bed were quite disturbing at night and made it hard to sleep. Also, the bathtub faucet didn’t close completely, and the toilet tank started refilling by itself every five minutes, which was a bit annoying.

6

X

23 avr. 2025

·

A séjourné 1 nuit

Although two guests checked in, only one bathrobe was provided in the room. There were also no toothbrushes—while I understand that many hotels in New Zealand may not offer these by default, most five-star hotels do provide them without request. Additionally, the air conditioning was very noisy. Even though we set it to 24°C and on auto mode, the room temperature actually dropped from 21°C (when we entered) to 20.5°C. It didn’t warm up as expected, and there was no clear option to switch it to heating manually. The auto function didn’t seem to work at all.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est fréquemment décrit comme aimable, serviable et accommodant, avec des arrivées anticipées et des surclassements occasionnels. Quelques personnes font état d'un enregistrement lent ou impersonnel, de problèmes de communication ou d'un suivi inégal.

Avis de voyageur à ce sujet

10

Bronwyn

5 nov. 2025

·

A séjourné 2 nuits

Lovely staff right from check in. Always greeted nicely when entering the hotel. Great location and amazing view of the harbour. Definitely recommend.

4

Cian

11 août 2025

·

A séjourné 1 nuit

The attitude from the grand staff has been increasingly disappointing. As a returning customer and a regular, I’m disappointed each time that details of my booking have been declined. Also- my partner was denied entry to my room even though I specifically told them to valet park my car and to have a key ready for him. He had to call me while I was in the middle of a conference and I had to step out and remind the staff that we both had access to the room. We were charged incorrectly for breakfast, and had to have it all removed from the bill. It was… very frustrating to say the least. I’ve complained before and received an apology by the manager but it’s all lip service at this point- I need to see a change in behaviour. I am a regular but I’m not sure I’ll be back to be honest. Service is important to me and the service at the grand is below average.

10

Grant

23 déc. 2025

·

A séjourné 1 nuit

Everything was great, early check in & fabulous friendly staff. Room upgrade as well

10

Amy

1 janv. 2026

·

A séjourné 1 nuit

Amazing concierge staff ! Super helpful with everything even outside of their remit.

10

Carole

16 oct. 2025

·

A séjourné 1 nuit

Staff here are amazing! They let us store our luggage and use the pool area until our room was ready! Also they were great at helping with parking etc. rooms are very nicely appointed. Lots of restaurants and a casino too.

10

Craig

19 janv. 2026

·

A séjourné 3 nuits

Excellent accommodations and friendly staff. Highly recommend a stay when in Auckland.

6

Taylor

26 oct. 2025

·

A séjourné 1 nuit

When checking into the hotel at the designated check in time at 3pm, we found it wasn’t ready until 3.30. After waiting in the lobby for half an hour to be told our room was ready, we went and asked how much longer it was going to be & the lady said that the room was ready but we hadn’t been told (this made us late for our reservation at 4pm). When we got to the room, the mini bar was not refilled. Someone came to the room later on to refill the fridge but had forgotten most of the things to top it up, so again we called to get it refilled but by this time we were ready to go to bed.

8

George

28 nov. 2025

·

A séjourné 1 nuit

Hotel was in a great location, and unit was clean and well equipped. My only complaint is that we were misdirected by the concierge as to the location for picking up the airport shuttle. As a result, we missed our scheduled shuttle. I wrote to the hotel about this issue, with no return response.

6

Craig

23 janv. 2025

·

A séjourné 1 nuit

Front of house were OK. But the checkin was transactional. I've already provided feedback about the breakfast in my previous survey - however I'd not recommend it for what it costs. And for $45 it doesn't even include a flat white - filter coffee and an average buffet (cold bacon, mashed up baked beans.... omelette which I don't think had been seasoned). Checkut was good. Pleasant and took my feedback about breakfast well. My room was apparently an upgrade, but looking directly into other Sky City hotel rooms wasn't appropriate, so it was curtains closed whenever in the room. OK if you don't want natural light. My room was 'cleaned' on my first day, however there were used towels and wet flannels left in the room and an empty soap bottle in the shower. Great location for restaurants and entertainment. Great meal at The Depot (one of their restaurants). Makes me wonder why they can't replicate the same value for their breakfast buffet. I stay at other hotels in the Auckland CBD, and I'd recommend them over The Grand by Sky City if you're watching your budget and are looking for value for money.

10

Priyanka

14 sept. 2025

·

A séjourné 1 nuit

Great service. They made the birthday stay special and just looked after my parents amazingly!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement central dans le CBD, très apprécié, à proximité des restaurants, de la Sky Tower et des transports en commun ; plusieurs mentionnent un accès facile à l'aéroport. Certains soulignent l'activité dans les environs et des impressions mitigées de la zone immédiate.

Avis de voyageur à ce sujet

10

Ulrich

7 févr. 2026

·

A séjourné 1 nuit

Schönes Zimmer. Super Blick von der 20. Etage auf den Yachthafen und die Harbour Bridge. Leckeres und vielseitiges Frühstück. Zentral gelegen.

10

Tiaki

30 août 2025

·

A séjourné 3 nuits

Everything about the facility was first rate. They only issue was the few aggressive homeless people encountered in the surrounding streets during early morning runs

8

Michael

31 juil. 2025

·

A séjourné 6 nuits

Nice hotel in not the best part of Auckland CBD

10

Richard

8 août 2025

·

A séjourné 4 nuits

Great location and very clean

10

Scott

2 juin 2025

·

A séjourné 3 nuits

Friendly staff and excellent location within Auckland

10

Michael

4 nov. 2025

·

A séjourné 1 nuit

Fantastic location, easy transportation directly to and from the airport, fantastic food and restaurant options, casino in the hotel, and the Sky Tower is right there. An incredible value and a great place to stay in the city of Auckland.

10

TAEKHYUN

24 mars 2025

·

A séjourné 1 nuit

스카이시티에 위치한 호텔. 공항에서 리무진버스 정류장도 가깝고 시내 중심가에 있어 너무 좋아요.

10

Brian

25 mars 2025

·

A séjourné 3 nuits

Walking distance to everything. SkyCity tower next door, most tours offer pick up here or very close by. Very safe, upscale area. Lots of food choices nearby. Wasn't offered any room upgrade or food credit that I can remember as part of the VIP benefits.

10

Jouko

3 févr. 2025

·

A séjourné 2 nuits

Great location

10

Gene

22 oct. 2025

·

A séjourné 3 nuits

This hotel is in the middle of town and close to everything. Super convenient and very nice

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner et les options sur place (par exemple, Metita) reçoivent de nombreux compliments pour leur qualité et leur variété, avec un grand choix de restaurants dans le quartier. Certains trouvent le petit-déjeuner trop cher ou moyen, et notent des options limitées pour les végétariens ou les personnes intolérantes au gluten.

Avis de voyageur à ce sujet

10

Ulrich

7 févr. 2026

·

A séjourné 1 nuit

Schönes Zimmer. Super Blick von der 20. Etage auf den Yachthafen und die Harbour Bridge. Leckeres und vielseitiges Frühstück. Zentral gelegen.

10

Rene

16 oct. 2025

·

A séjourné 3 nuits

Fint værelse på 20. etage. God seng og dejligt brusebad og karbad. Rigtig god morgenmad. Men mangler en glutenfri station med andet end det toastbrød du kan få. Måske en muffin og mere brød at vælge mellem. Men et stort plus at der er skilte ved den varme mad.

10

Joel

10 oct. 2025

·

A séjourné 1 nuit

Very friendly staff. As soon as we arrived we felt so welcomed and greeted with a smile. The bar and food was exceptional. Metita was something new for us, what a pacific infusion experience, loved it!!

8

Anil

16 nov. 2025

·

A séjourné 2 nuits

Good breakfast. Limited vegetarian options but manageable

10

Paula

17 nov. 2025

·

A séjourné 5 nuits

Loved the many choices at breakfast. Bed was very comfortable. Very clean room.

10

Jillian A

31 oct. 2025

·

A séjourné 5 nuits

The hotel was beautifully maintained and the staff were friendly. The restaurant downstairs, Metita, was by far the best meal of my trip to NZ.

10

Scott

17 févr. 2025

·

A séjourné 4 nuits

Very convenient location and well maintained property. Everything was walkable. The amenities were wonderful. The breakfast was delicious and had a lot of variety.

6

Craig

23 janv. 2025

·

A séjourné 1 nuit

Front of house were OK. But the checkin was transactional. I've already provided feedback about the breakfast in my previous survey - however I'd not recommend it for what it costs. And for $45 it doesn't even include a flat white - filter coffee and an average buffet (cold bacon, mashed up baked beans.... omelette which I don't think had been seasoned). Checkut was good. Pleasant and took my feedback about breakfast well. My room was apparently an upgrade, but looking directly into other Sky City hotel rooms wasn't appropriate, so it was curtains closed whenever in the room. OK if you don't want natural light. My room was 'cleaned' on my first day, however there were used towels and wet flannels left in the room and an empty soap bottle in the shower. Great location for restaurants and entertainment. Great meal at The Depot (one of their restaurants). Makes me wonder why they can't replicate the same value for their breakfast buffet. I stay at other hotels in the Auckland CBD, and I'd recommend them over The Grand by Sky City if you're watching your budget and are looking for value for money.

6

Rochelle

19 avr. 2025

·

A séjourné 1 nuit

Our room had stickey residue on the surfaces from the previous occupants. The shower was broken. The breakfast was very average and the coffee was awful.

6

Craig

22 janv. 2025

·

A séjourné 1 nuit

The buffet breakfast for the cost and NO included flat white is appalling! The hotel needs to understand that the breakfast is nearly the last impression a guest may leave with. I’d not recommend it.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	170 $US
février	231 $US
mars	197 $US
avril	124 $US
mai	134 $US
juin	110 $US
juillet	127 $US
août	128 $US
septembre	130 $US
octobre	128 $US
novembre	245 $US
décembre	161 $US

di	lu	ma	me	je	ve	sa
1 $131	2 $137	3 $150	4 $157	5 $163	6 $302	7 $378
8 $320	9 $170	10 $149	11 $163	12 $163	13 $155	14 $181
15 $138	16 $194	17	18	19 $485	20 $170	21 $180
22 $127	23 $147	24 $193	25 $160	26 $147	27 $136	28 $177
29 $127	30 $127

The Grand by SkyCity

Prix pour The Grand by SkyCity

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Suite Majestueuse, vue port

Grand Opulence Suite

Chambre Luxe, 1 très grand lit, vue mer

Chambre Premium, accessible aux personnes à mobilité réduite

Chambre Luxe, 1 très grand lit

Chambre Deluxe avec lits jumeaux (Grand Deluxe Twin Room)

Chambre Majestueuse (Grand Deluxe Harbour View King Room)

Chambre Deluxe (Grand Deluxe King Room)

Grand Deluxe Suite

Chambre Premium avec lits jumeaux

Avis des voyageurs sur The Grand by SkyCity

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Dépôt de garantie

Bon à savoir

Suppléments facultatifs

Vous envisagez cet hôtel pour votre voyage à Auckland ?

Prix pour les dates à venir

Informations sur l'établissement

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $300	22 $135	23 $121	24 $156
25 $124	26 $126	27 $134	28 $143	29 $137	30 $156	31 $164