Name: DoubleTree by Hilton Southampton
Address: Bracken Place, Chilworth, Hampshire (Grafschaft), GB
Price range: 69 $–203 $ per night
Rating: 7.7

Was Gäste sagen

Im DoubleTree by Hilton Southampton loben Reisende häufig das freundliche und hilfsbereite Personal sowie die generell sauberen und komfortablen Zimmer. Die günstige Lage mit guter Anbindung zum Kreuzfahrthafen und zur Autobahn wird ebenfalls positiv hervorgehoben, jedoch gibt es auch wiederkehrende Beschwerden über gebührenpflichtiges Parken sowie Probleme mit der Temperatur oder dem Warmwasser.

Die Rückmeldungen zum Essen und Trinken sind gemischt: Es gibt Berichte über langsamen Service, eingeschränkte Verfügbarkeit oder ungleichmäßige Qualität, aber auch positive Bewertungen zu Mahlzeiten und Frühstück. Die Zimmer sind oft geräumig, aber die Instandhaltung ist nicht immer zuverlässig, mit Beschwerden über defekte Einrichtungen, Drainageprobleme und harte oder durchgelegene Matratzen. Die Lage ist besonders für Autofahrer und Gäste vor einer Kreuzfahrt geeignet, allerdings ist sie nicht zentral, sodass Taxis oder ein Auto oft erforderlich sind. Insgesamt eignet sich das Hotel für kurze Aufenthalte und Zwischenstopps vor oder nach einer Kreuzfahrt, wenn man Wert auf Bequemlichkeit und nicht auf Perfektion legt.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

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Ausstattung

Die hoteleigenen Parkplätze werden häufig erwähnt und sind in der Regel gebührenpflichtig, wobei einige Buchungen kostenloses Parken vermelden; darüber hinaus berichten Gäste von begrenzten Unterhaltungsmöglichkeiten.

Ähnliche Gästebewertungen

10

Cheryl

17. Mai 2025

·

Aufenthalt für eine Nacht

Parking is tight and few spaces but located right off the motorway making it easy to get to other parts of the city and surrounding areas. Staff was wonderful and accommodating.

8

Louise

28. Sept. 2025

·

Aufenthalt für eine Nacht

Clean and very comfortable Great breakfast Lovely staff Towels not ready due to washing machine issues No regular tea bags or coffee, drinking water in room just earl grey Disappointed that we had to pay an additional£7.50 for parking

8

Keli

24. Okt. 2025

·

Aufenthalt für eine Nacht

Clean hotel but no entertainment and nothing to do

6

David

14. Aug. 2024

·

Aufenthalt für 2 Nächte

The hotel is ordinary. It's a bit dated and a bit soulless but if you are just sleeping there it's perfectly fine. The staff I interacted with were efficient and friendly. The is a #5 a day charge for the car park which is administered by a third party firm so make sure you factor this into your stay and register your vehicle when you check-in. I used the digital key option and went to straight to my room without visiting reception, which was convenient but I am expecting to receive a parking ticket at some point.

10

Dalia

29. Aug. 2025

·

Aufenthalt für eine Nacht

The staff were helpful and welcoming. They reminded guests at check in to register the vehicle registration for the free parking. It was something I found unclear from Expedia and other reviews. I was so relieved to congregate free parking when I arrived, especially as there were signs in the car parking listing the rates. Tasty food, complimentary fruit and warm cookies from the reception staff. Comfortable beds. Happy customers.

6

Doug

19. Dez. 2025

·

Aufenthalt für eine Nacht

Room was nice enough, but very disappointed to be charged £7.50 to park my car which I was informed was heavily advertised, which I hadn't seen anywhere. Not a lot of money, but it felt very underhand in the way I was told and charged.

8

Kerry

9. Okt. 2025

·

Aufenthalt für eine Nacht

Friendly staff and good service. Rooms are a good size and very clean. I don't think it's right to charge for parking though, it should be part of the rate when you're staying.

6

Tina

11. Apr. 2025

·

Aufenthalt für eine Nacht

Upon arrival very long wait at reception I had booked a family room but second bed not made so I had to queue again. I was not informed about parking charges over £7 per night but blue badge your ok. All disabled spaces were full. The room was nice and clean and so was the hotel. It was quiet too and we slept well. I put the towels in the bath at night to stop the drip from the broken valve in shower. Cookies were nice upon arrival and hotel was situated close to motorway so easy for us to be on route in the morning.

6

Richard

9. Aug. 2025

·

Aufenthalt für eine Nacht

The hotel was by itself with its Carpark yet I was informed on arrival that parking was charged for at ap price of £7.50 yet the management had a disclaimer in the carpark regarding loss or damage and no security in car park so what was i paying for???

8

Manish

27. Dez. 2023

·

Aufenthalt für 4 Nächte

Room was nice although making ip the room was hit and miss during my 4 night stay. Bins weren’t emptied (despite being full) and coffee cups not cleaned out on most days. Beware of the parking charges as these were highlighted when checking in and I only noticed the charge on the bill when checking out.

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Sauberkeit

Die Rückmeldungen zur Sauberkeit sind gemischt: Viele Gäste finden die Zimmer und öffentlichen Bereiche sauber, während andere von Mängeln wie Staub, Verschmutzungen, unangenehmen Gerüchen, verfärbten Fugen oder fehlender Reinigung während längerer Aufenthalte berichten.

Ähnliche Gästebewertungen

6

Craig

10. Apr. 2023

·

Aufenthalt für 3 Nächte

The hotel was okay, the window was screwed shut, I believe this was probably due to the rotted wooden walkway to the external. The room was not clean on the first day of the stay and on the second, whilst the cleaning was excellent the tea and coffee making facilities were not restocked.

4

Ashish

23. Apr. 2025

·

Aufenthalt für 3 Nächte

The stay was for 3 nights but despite of following instructions needed for the staff to clean the property , it was not cleaned for the entire stay. The coffe cups were not washed , the used towels were not changed. We came back every night to view the coffe mugs not cleaned, the used towels were hanged behind the door on the cogs despite of putting those on floor as instructions mentioned for cleaning staff to be cleaned even the stained beddings that we saw on first night were not changed despite of instructions.To sum it up, totally unpleasant and unhygienic experience due to cleaning staff’s lack of diligence. I can share photos that I have taken which we showed to reception while checking out and what we got was a plain sorry.

8

Madan

29. Apr. 2025

·

Aufenthalt für eine Nacht

Room was not clean can see spider web.

10

Mark

21. März 2023

·

Aufenthalt für eine Nacht

Very clean & modern - superb experience.

10

Emma

25. Nov. 2025

·

Aufenthalt für eine Nacht

Really bice hotel. Room clean, spacious and overall just a lovely hotel

6

Samantha

14. Aug. 2025

·

Aufenthalt für 3 Nächte

I have been different 4* hotel, but I didn’t respect like this service since we checked in. 1)Parking- Different staff said different things. 2)Bedroom- Towels are yellowish colour, not white. Beding Cover and pillowcases, they both have greasy smell, and spots stain. 3)Bathroom- Shower rail holder was broken, shower head was yellowish, hand basin was blocked. 4)I didn’t expect I need to pay for hot chocolate for myself, one of the receptionist said because I ordered from the bar.( But the things was, nobody in the reception how can I ask?) 5)I didn’t expect there were No chocolate powder offer in the room at all, only essential brand coffees and Twinnings tea bags. ( Is that a 4* hotel service will be like this??) 6)We finished breakfast in the dining area, but we just hang around to finish our hot drink, one of the staff just shout out and talk with her colleague , breakfast time is finish at 10……(Is that a 4*hotel service will be like this??) 7)I saw different guests try to request something or asking somethings,they seems to have the same answer ( I didn’t know that, no one passed me a message, let me go to find out for that ) lol….lol…. (Is that a 4*hotel service will be like this??) They are only smile on you when you are checked out and leaving the hotel.lol….lol…. The review I wrote which is from my heart,and I went to different Double tree before, they were not like this honestly.Hopefully this review it will help your management team to looking for a new solution

10

Amit

14. Sept. 2025

·

Aufenthalt für eine Nacht

Great place for a short stay. Clean, well maintained rooms.

6

Kevin

13. Sept. 2025

·

Aufenthalt für 2 Nächte

Our room was filthy. No apologies from ens on reception when changing rooms. No plug in the bath so couldn’t have a bath. Cobwebs all on the walls

10

Neil

5. Okt. 2025

·

Aufenthalt für 2 Nächte

Friendly and helpful staff on reception. Room was very clean and tidy.

6

Ray

15. Juni 2024

·

Aufenthalt für eine Nacht

First impressions good but bathroom wash hand basin plug hole blocked, so water backed up going down drain, grout very discoloured around bath/shower and in the morning we had a lukewarm shower and weren’t the only ones to complain about lack of hot water. We were told hotel full and hot water system couldn’t cope! The bed mattress is also rather firm, so will suit some better than others. We paid £15 each for breakfast, as we’d read reviews about it being a good breakfast but by 9am they had run out of croissants, only white bread for toast and no healthy option cereals, such as oats or granola. They did refund us the £5 parking fee for one night. Wouldn’t stay again. Just as comfy in a Premier Inn and a lot cheaper!

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Zimmer

Die Zimmer sind im Allgemeinen geräumig und komfortabel, es treten jedoch immer wieder Probleme mit der Heizung oder Klimaanlage auf, gelegentliches Fehlen von Warmwasser, Lärm von den Fluren sowie eine schlechte Ausstattung der Zimmer, wie zum Beispiel mit dem WLAN.

Ähnliche Gästebewertungen

4

David

31. März 2024

·

Aufenthalt für eine Nacht

Bedroom was clean and bed was comfortable but reception staff were disinterested. There's a charge for parking your car (even for Hilton Honors members). WiFi was tediously slow and borderline unusable (don't expect to be able to access social media let alone stream content).There are better hotels in Southampton.

6

David

5. Mai 2024

·

Aufenthalt für eine Nacht

My room had no hot water

6

Sheila

17. Jan. 2024

·

Aufenthalt für eine Nacht

I stayed for just one night for business. There was only 1 person on reception at 4pm so had to queue awhile to check in. Room was nice and spacious, bed comfy and lovely soft pillows were provided but the room was cold. I turned up the heating using the controller on the wall (to 23C for fast action) but no warm air came out of the vents. I tried several more times, eventually turning it up to 29C to see if that worked, but no, still tepid air. Eventually I went to bed to keep warm (and listened to a low background hum of equipment running in the background, not my heating fan as that was off because of the cold air being blown out). Overnight temperatures outside dropped to -3C and the room was really cold at 6:30am but still would not respond to turning up the temperature control. Had to stay in the bathroom after a very hot shower to stay warm (and there was black mold around the shower sealant that needs to be sorted out). However, food was good and staff very friendly & helpful - no complaints there; but on balance, probably wouldn't stay there again.

8

JW

18. Mai 2024

·

Aufenthalt für eine Nacht

Our room was quiet noisy we could hear everyone who passed as the sound proofing of the door wasn’t great and we were by the reception and lift lobby.

6

Gaynor

9. Mai 2025

·

Aufenthalt für eine Nacht

Room very cold as heating not working.

4

Khalid

8. Jan. 2024

·

Aufenthalt für eine Nacht

Our room heating did not work. It took someonw over 3 hours to come and check and acknowledge that there was somethjng wrong. Then they took another 2 hrs to try to fix while we waited in cold room until after midnight. An angineer then brought a broken leg oil based plug in radiator that was not suffice for the room size. Thr reception said we cannot change room as fully booked. It was overall awful to also learn that this was ongoing issue with this hotel rooms.

8

Brent

10. Jan. 2024

·

Aufenthalt für eine Nacht

A very nice comfortable however the room was very cold & i couldn't get the heating to work

10

Sarah

19. Okt. 2024

·

Aufenthalt für eine Nacht

Had a standard room and was very impressed - bed was comfortable and pillows were fluffy and clean (no lumps!). Full size bathroom products, amazing shower, free water in room, cookie on arrival. Convenient for town centre, short taxi drive away. Highly recommend!

10

Emma

25. Nov. 2025

·

Aufenthalt für eine Nacht

Really bice hotel. Room clean, spacious and overall just a lovely hotel

6

Deborah

17. Aug. 2025

·

Aufenthalt für eine Nacht

Everything was great but room did not cool well. Staff came and turned up fan speed. We had to open window to cool room.

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Service

Das Personal wird durchgängig als freundlich und hilfsbereit beschrieben, obwohl einige Gäste langsame Check-ins, Buchungs- oder Abrechnungsfehler und eine uneinheitliche Nachverfolgung bei Problemen erlebt haben.

Ähnliche Gästebewertungen

2

eleanor

25. Apr. 2025

·

Aufenthalt für 2 Nächte

Booked four rooms for my boss, and spoke to the hotel before arriving to make sure all was well, but upon arrival the hotel claimed Expedia had cancelled one. Spoke to Expedia and that wasn’t the case. They also tried to double charge for breakfast. Would not use them again.

10

Elizabeth

17. Nov. 2025

·

Aufenthalt für eine Nacht

We had a great stay made memorable by the hard working girl on reception who couldn’t have been more helpful

2

James

2. Aug. 2024

·

Aufenthalt für eine Nacht

Poor check in

8

Nathan

5. Okt. 2025

·

Aufenthalt für eine Nacht

Check in took ages approx 15 mins per person

10

Gregg

3. Nov. 2025

·

Aufenthalt für 2 Nächte

Check in fast, friendly efficient. Room exceptionally clean. Restaurant, visually a little tired. Restaurant staff absolutely made up for that - friendly, and willing to go the extra mile. Food was really good, small menu - but with our party of 10 - cooked to perfection, and served promptly, even though the rest of the restaurant looked busy as well. Bar staff, very friendly. Special mention to Jeven who kept up with our large group orders, in the evening (Saturday 1st November)

2

Sade

31. Mai 2024

·

Aufenthalt für eine Nacht

The check out lady at the end was sooooo rude. The bed sheets were not clean, the lady who helped us with breakfast was lovely! We were charged twice for parking once when booking then when checking in poor service, I’m disabled so was very disappointed with the check out service waited ages the. She was so rude. Disappointed will not be visiting again as I frequently visit Southampton but will stay else where.

2

Marc

17. Mai 2025

·

Aufenthalt für eine Nacht

The property faile dto honor our confirmed reservation and tossed us like a bag of trash. I would not recommend the property to my worst enemy.

10

Gary

15. März 2025

·

Aufenthalt für eine Nacht

Great Staff! Easy check in/ checkout.

2

richard

17. Feb. 2025

·

Aufenthalt für eine Nacht

Not a good experience. The 1st room had a heating problem so we were moved to a second room. The second room also had a heating problem but we did not have time to change a 3rd time as we were due out. As expected it was a cold night but this was compounded in the morning with no hot water. On check-out the front desk staff were great and promised to send a voucher by way of apology. After 2 months no voucher had been received so I contacted the Hotel. The reply I got back from the Hotel Operations Manager said “Unfortunately we suffered some issues due to an malfunction in one of our external units that affected several rooms . However as you were moved for the majority of the remained of your stay I do not believe your experience warrants a refund . I am unsure of who you spoke to regarding a voucher or a refund as I have no communication regarding this & the staff on shift would not have been authorised to of done this” Two follow up e-mails remained unanswered. So beware if front desk staff promise you things they are no authorised to do.

10

Kerry

9. Nov. 2025

·

Aufenthalt für eine Nacht

It was our first time coming to this hotel and we had such a lovely and relaxing time everything was clean and tidy the staff were so welcoming

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Lage

Günstige Lage für Autofahrer und Gäste vor einer Kreuzfahrt, mit schnellem Zugang zur Autobahn und einer kurzen Taxifahrt zum Kreuzfahrtterminal; es ist jedoch nicht zentral gelegen, sodass viele auf Autos oder Taxis angewiesen sind.

Ähnliche Gästebewertungen

10

Ahoefa

7. Nov. 2024

·

Aufenthalt für eine Nacht

Easy to get to. Great customer service. However, not close to the city center.

8

Shu

25. Aug. 2025

·

Aufenthalt für 2 Nächte

This hotel is suitably close to centre of Southampton. If you travel by car then it is very easy to access. The place is quiet and good dining options available at the hotel.

8

Lai Kei

30. Mai 2024

·

Aufenthalt für 3 Nächte

We stayed 3 night and everything is good. Easy to access to town centre.

10

Edward

20. Sept. 2025

·

Aufenthalt für eine Nacht

Wonderful hotel and beautiful rooms ina quiet section of Southampton. Easy transportation options to the cruise port. Highly recommended for overnight stays.

6

Ruchi

20. Apr. 2025

·

Aufenthalt für 3 Nächte

It's about 15 mins drive from the city center and not feasible if you do not have a car.

10

Cecile

12. Juni 2025

·

Aufenthalt für eine Nacht

Quiet, away from the hubbub of the cruise terminal - but 10-15 min Uber ride away. Nice bar, tasty food and very pleasant staff!

8

Carl

20. Apr. 2025

·

Aufenthalt für eine Nacht

Nice and quiet, stayed the night prior to going on a cruise at the port (16 mins drive). The hotel is in a wooded area which is pleasant. The rooms were great and clean apart from the floors wernt being hoovered next to the desks or under the bed (found that out when trying to find an earring)

10

Richard

4. Juni 2023

·

Aufenthalt für eine Nacht

You are away from everything and without a car you have limited mobility. £42 taxi ride from the Southampton CruisePort. Facility is very nice.

8

Jing

1. Juli 2024

·

Aufenthalt für eine Nacht

Lots of parking. Quiet place. Just a little far away from downtown, but Uber is always available.

10

Allyson

26. Mai 2025

·

Aufenthalt für eine Nacht

Stayed here the night before leaving on a cruise. Decent breakfast buffet with on call taxi. Relatively close to the cruise terminal. The best bet for a pre-cruise stay.

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Gastronomie

Das gastronomische Angebot ist uneinheitlich: Mehrere Berichte über langsamen Service, begrenzte oder nicht verfügbare Menüpunkte und ein Frühstück, das schnell leer wird oder überteuert erscheint, werden durch positive Bewertungen zu Mahlzeiten und einem anständigen Frühstücksbuffet ausgeglichen.

Ähnliche Gästebewertungen

6

ILONA

21. Nov. 2024

·

Aufenthalt für eine Nacht

Happy with the room, however breakfast was terrible.

8

Adrian

7. Jan. 2025

·

Aufenthalt für eine Nacht

Hotel accommodation is fine, restaurant is crap

8

Sandie

23. Mai 2024

·

Aufenthalt für eine Nacht

Disappointed with the breakfast. Arrived at 10am (still 1hr of service to go) and they had run out of bacon, fried eggs, scrambled eggs and about 2 sausages left. There was also no bread for the toaster or teabags. The pancake machine was also showing an error message. Several guests were milling around trying to find something to eat, complaining of poor choice and having to wait for stocks to be refilled.We had to wait at least 10 minutes for fresh supplies of the hot food to arrive.

6

Bob

20. Aug. 2024

·

Aufenthalt für eine Nacht

We went for a meal at 7 pm and a lot of the things on the menu were not available so I had to order something I didn’t really want. I could have understood this at 9.30 or so but not 7pm.

8

Tarandeep

21. Juli 2024

·

Aufenthalt für eine Nacht

4 star for this lovely property. Would have given 5 but their breakfast was not up to mark, very limited option for vegetarians.

8

Kimberly

25. Aug. 2025

·

Aufenthalt für eine Nacht

Staff were great and very helpful, comfortable bed and quiet room. Unfortunately , the food in the restaurant wasn’t the greatest and breakfast expensive for what it was.

8

Philip

17. Feb. 2025

·

Aufenthalt für eine Nacht

Service in the restaurant was slow but other than that it was a lovely property

8

Chris

26. Okt. 2025

·

Aufenthalt für eine Nacht

Restaurant staff very friendly but food quality poor

4

Arronveer

17. Aug. 2025

·

Aufenthalt für 2 Nächte

Do not order food at the restaurant inside the hotel. We had to wait 3 hours and when the food came it was totally wrong. Countless things couldn't be ordered either as ingredients were missing or "off" in the kitchen. Birthday event ruined. Manager was very aggressive and defensive when raising the issue.

10

Helena

8. Dez. 2024

·

Aufenthalt für eine Nacht

The hotel was lovely and modern with great decor and interior. It was clean and the staff were lovely. Our room was spacious. The breakfast had lots of choice too

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KI-Zusammenfassung aktueller Gästebewertungen

Monat	Durchschnittspreis
Januar	76 $
Februar	82 $
März	94 $
April	101 $
Mai	133 $
Juni	152 $
Juli	159 $
August	140 $
September	146 $
Oktober	112 $
November	92 $
Dezember	85 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $203	20 $174	21 $160	22 $127	23 $143	24 $132
25 $72	26 $95	27 $112	28 $115	29 $95	30 $144	31 $98

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1 $78	2 $91	3 $104	4 $106	5 $78	6 $106	7 $84
8 $73	9 $87	10 $105	11 $87	12 $76	13 $76	14 $76
15 $70	16 $86	17 $109	18 $87	19 $81	20 $76	21 $87
22 $69	23 $80	24 $104	25 $84	26 $89	27 $83	28 $122
29 $70	30 $78

DoubleTree by Hilton Southampton

Preise für DoubleTree by Hilton Southampton

Monatliche Durchschnittspreise

Über diese Unterkunft

Lage

Zimmeroptionen

Zimmer, 2 Einzelbetten

Junior-Suite, 1 King-Bett

Suite, 1 King-Bett und Schlafsofa

Zimmer, 1 Queen-Bett

Familienzimmer, 1 Queen-Bett und Schlafsofa

Deluxe-Zimmer, 1 King-Bett

Gästebewertungen zu DoubleTree by Hilton Southampton

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Hinweise zum Check-in

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