Fairmont Empress Hotel

Gold Lounge delivers above and beyond

Check in was at 4, we didn’t get keys until 4:30….we were not on the same floor as the lounge, even tho I booked on Boxing Day, I’m pretty sure all people on the same floor as the lounge did not book before me, & finally, our $1000 a night room with a “city view” was just a view of 3 brick walls and a dome thing in the middle….zero view, we had to go down a floor for the lounge, & we were not allowed to our room until 4:30….i will never ever stay here again…..last time we stayed our heat didn’t work so they gave us a space heater and zero discount…..I should’ve known not to book again….0 out of 5 stars I have never been so upset at a hotel!!!! Ridiculous our bill is over $3000 for 3 nights….ridiculous

what a special place. gotta go for the gold access!

The famous Fairmont Empress does not disappoint. The grounds are so beautiful, the staff is efficient and helpful, and the hotel itself is huge and well-appointed. Our room had a lovely view of the harbor that we could see from our bed! I’m old school, and although everything was great, the bathroom was so small it was hard to turn around. Very tight even though the room itself was quite spacious. We missed the old days of having souvenir shampoo, body wash & lotion. I asked the concierge about stationery to write a letter or two and he honestly had no idea what I was talking about. The Empress is a must if you’re in Victoria and I wouldn’t trade it for anything.

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