Hotel Carlton Capri

First, we booked at the Carlton Capri, but after finding the hotel, there was a Large sign saying “Closed for Renovations”, go the Carlton Grand on the Canal. So we walked over there and the front desk said our reservation had been moved to that hotel. We were never notified of this. At first I thought, great, this seems like a free upgrade, but that was not the case. The main reason for the horrible rating is Bed Bugs! My partner woke up with terrible bites, and looking at the sheets, clear signs of bed bugs. We just started a week long trip through Italy, so this has really disrupted the trip. After going to new hotel, we’ve spent hours going through our luggage, and at laundromats cleaning clothes but are still concerned the bed bugs may be hiding in our bags. I searched and found some older reviews of the Carlton Grand that also claimed bed bugs, so I’d never stay there again. If you do, I’d encourage a thorough mattress search before going to bed.

I don't like leaving a negative review but felt this needed to be said. This was our groups' last stop after touring Greece, Croatia, and Slovenia, and we were excited to experience Venice for our last two days abroad. The hotel is located a couple streets off the Grand Canal, and looked quaint and welcoming. It's a small hotel, with one small elevator that doesn't even service the third floor!? Most of us were on the 1st floor, so we used the stairs. The stairwell was dingy with worn indoor outdoor carpet, the rooms were spacious but dated, and the shower inside the tub was extremely difficult to maneuver around in. But the biggest disappointment was the attitude of the desk staff. There was only one person there at the time we arrived, which wasn't the problem. It was the rude and condescending way we were talked to when we asked any questions at all. There was an advertisement at the desk for a boat tour, and when we asked the cost, the gentleman told us we needed to book it through the hotel and the price would be $37 per person, then stated we each had to pay an upfront fee of $11 IN CASH at the time we booked. We asked about paying with a card because we didn't all have cash, and he told us cash only and 'just go to the ATM'. We left to explore and actually walked by a boat tour company and stopped to inquire... those tickets were $25 and it was a fabulous 4 hour tour we thoroughly enjoyed! On a nicer note, the hotel breakfast was excellent, and serving staff was too.

Muy buen servicio. El elevador solo llega al piso 3. Si te dan en el piso siguiente hay que subir la maleta, en nuestro caso nos ayudó el personal del hotel.

The hotel is perfectly located by train and bus and within walking distance of everything. The staff is friendly and the breakfast. The room we got on the 4th floor was unrecognizable from the hotel's photos - it was simple and the neighbour's toilet and shower could be heard as if they were in our room. Not exactly sound dampened as advertised. Outdoor areas in photos were unavailable.

La habitación es pequeña, como casi todas en Venecia, las instalaciones se sienten antiguas, el cuarto que nos tocó estaba en el último piso y el elevador ya no subía hasta acá, por lo que el último piso había que subirlo por escalera. La limpieza era un poco deficiente, en el baño había varios mosquitos y también algunos ya aplastados contra la pared. El personal siempre fue muy amable y atento. Es de fácil acceso desde la estación de tren o Piazzale Roma.

clean room and helpful staff

The room and lobby were very dated and the staff were not very welcoming. The listing stated that breakfast was included, but upon checking was told it was an extra $30pp. The bathroom had mold and there were quite a few mosquitos in the room that consistently made sleeping impossible with he buzzing in our ears and my daughter got bitten on her face, shoulder and arm.

Room was clean and everything worked. The location close o the Santa Lucia train station is convenient for walking around Venice. Our “matrimonial” bed was actually two singles pushed together, leaving a hard ridge in the center.

Quarto limpo, equipe prestativa.

The room was old , did not feel cleaned. It was so hot in there , even after asking the concierge to put the A/C on , he did not .

Fantastic spot tucked away from all the hustle and bustle of the main areas but not far from any site you might wanna visit. Venice is very walkable and is a lovely old city. The hotel was clean well maintained. The staff was informative and efficient at job their job jobs. The breakfast buffet was wonderful; the coffee was delicious! We had a room with a doors that open above the front of the building onto a little courtyard. It was very relaxing. Will be back to visit.

Lovely hotel - easy to find from the bus station. Lovely staff every time we interacted with the reception desk, really comfy beds and clean and tidy rooms/bathrooms. Definitely recommend!

Very comfortable, clean room! Easy walk to the Grand Canal.

Dirty

La habitación es pequeña, como casi todas en Venecia, las instalaciones se sienten antiguas, el cuarto que nos tocó estaba en el último piso y el elevador ya no subía hasta acá, por lo que el último piso había que subirlo por escalera. La limpieza era un poco deficiente, en el baño había varios mosquitos y también algunos ya aplastados contra la pared. El personal siempre fue muy amable y atento. Es de fácil acceso desde la estación de tren o Piazzale Roma.

Room was clean and everything worked. The location close o the Santa Lucia train station is convenient for walking around Venice. Our “matrimonial” bed was actually two singles pushed together, leaving a hard ridge in the center.

o ar condicionado não estva funcionando e estava bem quente o quarto, mas nos enviaram um ventilador, único ponto abaixo, resto excelente

I don't like leaving a negative review but felt this needed to be said. This was our groups' last stop after touring Greece, Croatia, and Slovenia, and we were excited to experience Venice for our last two days abroad. The hotel is located a couple streets off the Grand Canal, and looked quaint and welcoming. It's a small hotel, with one small elevator that doesn't even service the third floor!? Most of us were on the 1st floor, so we used the stairs. The stairwell was dingy with worn indoor outdoor carpet, the rooms were spacious but dated, and the shower inside the tub was extremely difficult to maneuver around in. But the biggest disappointment was the attitude of the desk staff. There was only one person there at the time we arrived, which wasn't the problem. It was the rude and condescending way we were talked to when we asked any questions at all. There was an advertisement at the desk for a boat tour, and when we asked the cost, the gentleman told us we needed to book it through the hotel and the price would be $37 per person, then stated we each had to pay an upfront fee of $11 IN CASH at the time we booked. We asked about paying with a card because we didn't all have cash, and he told us cash only and 'just go to the ATM'. We left to explore and actually walked by a boat tour company and stopped to inquire... those tickets were $25 and it was a fabulous 4 hour tour we thoroughly enjoyed! On a nicer note, the hotel breakfast was excellent, and serving staff was too.

rooms need serious updating, very musty and small rooms.

Rooms were very small but clean. Beds were fine. No luggage racks or storage. Tucked in a back ally where the gate was locked and we had to find our way in. We were not informed.

Great location and friendly staff. But disappointed in room. The room was definitely not soundproof and I couldn't figure out a way of taking a shower without flooding the bathroom.

Excellent location and very friendly staff. The A/C was confusing and ours ending up being broken, but we were quickly given a new room and they made sure we were comfortable. The public transport made it very easy to get everywhere if you didn't want to walk.

We booked the property thru Expedia for our vacation well in advance. We requested a king bed they say they don't guarantee king bed agreed. When we walked in it was a ridiculous shocker; a double queen bed was put together the beds were pushed apart and pillows were stuffed in between two twin beds. Then they put a king size mattress pad on top and covered with a fitted sheet(ya they faked a king bed). We rolled out of bed a few times in the night. As the bed was hanging out that part was not usable, and the middle part was too squishy with pillows underneath to sleep on, hence we were left with only about half of a twin bed area to sleep on. The management or expedia did nothing inspite of sharing the issue and showing pictures and videos. The staff took no responsibility for this. It was not all; there was a huge air cooling system sitting on the floor with a large pipe running out the window hence we were not able to close the curtains and it was right next to the bed so getting in and out of bed was a challenge and stressfull on the back. This was a horrible experience & waste of money. Expedia is sure loosing standards.

It's a nice, quiet hotel off the main area, near the train station. The hotel staff was very nice. The shower folding door allowed much water to run onto the floor, but that seems to be a quirk in many Italian hotels.

Room is too small, no air conditioner.

clean room and helpful staff

The person at the reception when checked in was very friendly and the other resepsionist was very bad

Nice hotel on small private piazza only a 20 minute walk from the train station. You have to cross the bridge over Grand Canal so if you have heavy luggage find a porter. Bargain for a rate to just cross canal. It is all stairs. Hotel arranged for a porter from hotel to station. Good service. Good morning breakfast also. Worth the 10 euro.

I don't like leaving a negative review but felt this needed to be said. This was our groups' last stop after touring Greece, Croatia, and Slovenia, and we were excited to experience Venice for our last two days abroad. The hotel is located a couple streets off the Grand Canal, and looked quaint and welcoming. It's a small hotel, with one small elevator that doesn't even service the third floor!? Most of us were on the 1st floor, so we used the stairs. The stairwell was dingy with worn indoor outdoor carpet, the rooms were spacious but dated, and the shower inside the tub was extremely difficult to maneuver around in. But the biggest disappointment was the attitude of the desk staff. There was only one person there at the time we arrived, which wasn't the problem. It was the rude and condescending way we were talked to when we asked any questions at all. There was an advertisement at the desk for a boat tour, and when we asked the cost, the gentleman told us we needed to book it through the hotel and the price would be $37 per person, then stated we each had to pay an upfront fee of $11 IN CASH at the time we booked. We asked about paying with a card because we didn't all have cash, and he told us cash only and 'just go to the ATM'. We left to explore and actually walked by a boat tour company and stopped to inquire... those tickets were $25 and it was a fabulous 4 hour tour we thoroughly enjoyed! On a nicer note, the hotel breakfast was excellent, and serving staff was too.

Had a great time here!! The staff were incredibly friendly, especially the daytime staff. This was a great hotel for the price. Better than expected by far. I didn’t understand how great a location it was until I was trying to carry my luggage through cobbled the streets of Venice. It is about a six minute walk from the train station.

Excellent location and very friendly staff. The A/C was confusing and ours ending up being broken, but we were quickly given a new room and they made sure we were comfortable. The public transport made it very easy to get everywhere if you didn't want to walk.

I was there end of May 2024. Most other staffs are nice. However, one of the front staff tried to argue with me. The second day, I didn't realized that the front desk staff was changed. I already talked with previous staff about my train time (8am) and right time to check-out to get out from there. Because of I need to take time to packing my stuffs I was considered about time is good to leave there. I told previous staff that I will check- out earlier than regular check-out time. so when I got back to hotel at night, I just continue mentioned "earlier check-out" with laughing after say how are you. The elevator has been arrived but I could not get in. Because of the staff keep hold me to make sure what time I will check out with little forced voice. I said I'm not sure what time exactly I will leave but my train time is 8am. He suddenly looks got annoyed at me and said "oh that is not early. ok thank you" with pouting lips and face. I missed the elevator and confused what did I do wrong. I asked him why he ask me what time I leave and why I need to care. He said if I leave really early then he can put concierge earlier but my train is not early anyway. I was surprised that why I need to be aware of there next customer service preparing and why he yelling at me because of that. I was still customer and going to be there one more night. He was so rude and kept repeat "whatever" and next day when I check-out, he didn't apologe or thank you after I paid and leave there.

Personal muy amable, locación excelente, muy limpio y las amenidades muy bonitas, pienso regresar a este lugar

I tried to cancel my reservation, made with Hotels.com, as my work appointment was cancelled. Hotels.com correctly replied that they would ask the hotel if it was possible not to apply the penalty, equal to the cost of the reservation. The hotel refused and, even after a phone call, they were of no help. I lost my money and the hotel cannot claim that it was for Hotels.com responsibility. I will have to return to Venice, mainly for work, but I will certainly avoid this hotel. Zero unfortunately is not possible...

I had a great experience at the hotel. However, I had a rude, uncomfortable experience with one of the staff when checking out. He was short with glasses and a buzz cut. The man was extremely rude and making weird comments about my lack of speaking Spanish because of my last name. He only apologized once he could tell how uncomfortable the comment made me and told my boyfriend that “he’s allowed to joke around with the guests”.

Not central but walkable to everything, easy and close to train station

Room was clean and everything worked. The location close o the Santa Lucia train station is convenient for walking around Venice. Our “matrimonial” bed was actually two singles pushed together, leaving a hard ridge in the center.

Bel Hotel très bien placé

It's a great location. Close to the train/bus stations. Multiple options for food, but most importantly not swamped with tourists around the building. The rooms are great as long as you don't have a nosy neighbor.

Had a great time here!! The staff were incredibly friendly, especially the daytime staff. This was a great hotel for the price. Better than expected by far. I didn’t understand how great a location it was until I was trying to carry my luggage through cobbled the streets of Venice. It is about a six minute walk from the train station.

El hotel está muy bien ubicado. A tan solo 5 minutos de Piazzale Roma que es donde te deja y se coge el airport shuttle. Igualmente te puedes recorrer todo Venecia a pie sin problema. El área es silenciosa por lo que se descansa bien. El hotel en sí, como todo Venecia en general, vió su época dorada hace 50 años y desde entonces todo sigue igual. El hotel tiene poco o nada de mantenimiento y los empleados probablemente lleven allí muchísimos años también por la aparente edad. Los empleados no interactúan con los huéspedes. Al hacer el check-in no nos preguntaron si era nuestra primera vez en Venecia, ni se molestaron en apuntarnos o remarcar nada en un mapa para que pudiéramos situarnos y tener una visión general de la ciudad. No preguntaron en ningún momento qué tal la estancia tampoco. En resumen, los empleados no marcaron ninguna diferencia en absoluto, casi como si fueran maquinas de autocheck-in. El desayuno es "económico" 10€ por persona por día, si lo comparas con los precios de Venecia. Aún así no merece la pena en absoluto, el más escaso y aburrido que hemos probado nunca. Lo único que gana es, como mencionado, la ubicación.

Property was very conveniently situated

Walkable from the taxi drop-off point. Hotel was in a nice area convenient to restaurants, shopping, and Venezia S. Lucia train station.

The is too hidden! It's was hard to find

This hotel is a very cozy and super sweet hotel with a vintage style and super location which is not that easy to find. After the first challenge you get rewarded with a very friendly staff who does try to make you feel good from day one. It’s located very close to Piazzale Roma where you park your car (we travelled by car) and easily access the Carlton Capri :) Would recommend to anyone visiting Venice!

We had a lovely stay. The room was quite nice, if a little down at the heels. Small, but all hotel rooms in Venice are small. Space is at a premium! Very comfortable though, and quiet! A/C excellent. The bathroom was very good. We really appreciated the staff. Everybody was great, friendly and very helpful to Americans who do not speak a word of Italian! Also, the breakfast was excellent. We would stay here again and recommend it to others.

hotels tres propre chambre faite completement tous les jours petit déjeuner copieux et tres bien assorti

A short distance off the the very busy Grand canal. Easy access to train and bus stations. Used a porter to transport suitcases over bridge 30 E. for 3 suitcases. Quiet rooms, air conditioning, good breakfast 10 E. Helpful staff.

I don't like leaving a negative review but felt this needed to be said. This was our groups' last stop after touring Greece, Croatia, and Slovenia, and we were excited to experience Venice for our last two days abroad. The hotel is located a couple streets off the Grand Canal, and looked quaint and welcoming. It's a small hotel, with one small elevator that doesn't even service the third floor!? Most of us were on the 1st floor, so we used the stairs. The stairwell was dingy with worn indoor outdoor carpet, the rooms were spacious but dated, and the shower inside the tub was extremely difficult to maneuver around in. But the biggest disappointment was the attitude of the desk staff. There was only one person there at the time we arrived, which wasn't the problem. It was the rude and condescending way we were talked to when we asked any questions at all. There was an advertisement at the desk for a boat tour, and when we asked the cost, the gentleman told us we needed to book it through the hotel and the price would be $37 per person, then stated we each had to pay an upfront fee of $11 IN CASH at the time we booked. We asked about paying with a card because we didn't all have cash, and he told us cash only and 'just go to the ATM'. We left to explore and actually walked by a boat tour company and stopped to inquire... those tickets were $25 and it was a fabulous 4 hour tour we thoroughly enjoyed! On a nicer note, the hotel breakfast was excellent, and serving staff was too.

Great buffet breakfast!

The pictures are misleading. The room is much smaller than presented. The breakfast is very average, the eggs were cold and cold meats were not cold( smelled a little funny as well) Location is amazing .

El hotel está muy bien ubicado. A tan solo 5 minutos de Piazzale Roma que es donde te deja y se coge el airport shuttle. Igualmente te puedes recorrer todo Venecia a pie sin problema. El área es silenciosa por lo que se descansa bien. El hotel en sí, como todo Venecia en general, vió su época dorada hace 50 años y desde entonces todo sigue igual. El hotel tiene poco o nada de mantenimiento y los empleados probablemente lleven allí muchísimos años también por la aparente edad. Los empleados no interactúan con los huéspedes. Al hacer el check-in no nos preguntaron si era nuestra primera vez en Venecia, ni se molestaron en apuntarnos o remarcar nada en un mapa para que pudiéramos situarnos y tener una visión general de la ciudad. No preguntaron en ningún momento qué tal la estancia tampoco. En resumen, los empleados no marcaron ninguna diferencia en absoluto, casi como si fueran maquinas de autocheck-in. El desayuno es "económico" 10€ por persona por día, si lo comparas con los precios de Venecia. Aún así no merece la pena en absoluto, el más escaso y aburrido que hemos probado nunca. Lo único que gana es, como mencionado, la ubicación.

Très bon déjeuner le matin, pas directement sur le Grand Canal mais pas très loin.

Fantastic spot tucked away from all the hustle and bustle of the main areas but not far from any site you might wanna visit. Venice is very walkable and is a lovely old city. The hotel was clean well maintained. The staff was informative and efficient at job their job jobs. The breakfast buffet was wonderful; the coffee was delicious! We had a room with a doors that open above the front of the building onto a little courtyard. It was very relaxing. Will be back to visit.

The hotel was quite difficult to find (as most hotels in Venice are!) on a dark, wet January night. Staff were helpful, room was clean and comfortable and the location was handy for the transport links. The breakfast was disappointing however.