Holiday Inn Express Chicago - Magnificent Mile by IHG

Great location and comfort , my only small issue is the elevators is so tiny only about 4 people ,if that ,with luggage fit and there was always a line for the elevator.

We stayed here for St. Patrick’s Day weekend and it was great. The breakfast was good and the staff was super helpful with recommendations. The parking through the hotel was very expensive so we opted to park in another garage instead and saved a lot of money. The rooms were very small but this was expected as it is right in the center of Chicago. Great location and would book again.

The room is a little small for the price. However, it is a cute little hotel. The complimentary breakfast is barely average, but it's free. The staff was really nice. I appreciated how helpful they were when I asked questions. The fitness center is small barely has any equipment. Thankfully, it wasn't busy while I was in there. It's in a great spot to find nice places to eat and there is a Trader Joe's around the corner. Overall, it was a nice hotel. I would stay there again.

Horrible customer service Elevators not working

Breakfast was good. Hotel doesn’t park car. You have to self park close by. It was a hassle but once parked things were fine. We had very small room but ok for 2 nites.

the location was perfect, the building with just to small elevators that took forever to be available and always full. The bedroom, extremely small. The bed, too high, impossible to just sit on the bed, very uncomfortable.

It would have been perfect if they had parking.

The hotel is very nice. The rooms are just VERY small. The gentleman at the front desk, Thomas was very nice and helpful. The parking situation is a mess. It’s better to fly in and take an Uber or Lyft.

Got there and room was not ready for another 30 min.also called before hand about parking.told us next door parking garage is available for $55 .get there they tell us the lot is closed!!

I was in the 7th Floor and tried to get ice and machine was not working also went to the 5th floor and the same. But besides that it was all good.

Cleanliness was pretty good other than the floors were sticky

Very clean and loved the location, good breakfast too. The room could have been slightly bigger, but that was mentioned by the lobby that it will be compact

Yes the room is clean

Found bugs in bed the first night, was then moved to a room with stained and dirty sheets. Very gross, stay away.

It started off by getting a room that had a terrible odor. It smelt like someone was sick and they tried to cover it up with deoderizer. We asked for another room and they were helpful to get us another one. The other room did not smell but the sheets were a bit stained and the mattress cover was very stained. We asked for new bed clothes and the night clerk apologized for the inconvenience and provided more bed sheets. Not the right size but they did the job. Unfortunately he did not replace the mattress cover. The next day i asked to get a mattress cover replacement and the front desk clerk didn't seem to know what it was. It was never replaced during the four day stay. We also asked the room cleaner but she did not speak a word of english. She seemed friendly but was limited in her helpfulness due to the langage barrier. Other than the night desk persons attempt, nobody tried to correct the issue. They were helpful with very simple things but overall it was lacking. The included breakfast was nice and the towels were soft and clean. The location was good. However, the room needed a good cleaning. There was layers of dust and debris on the window sills that looked to be there for a while. We stayed there because of the high rating but it was not worthy of its high rating in my opinion. The rooms were very small. Too small to contain a minibar or much of a closet. Just enough for the bed and not much else. I wouldnt stay there again.

Bed bugs. Small.

Old historic building,that was ok. Ourduvet cover was stained. They took care of it, but never should have happened. Front desk very nice.

Property was smaller than advertised. Not real clean feeling and loud

Great location. Comfortable bed. Clean. Friendly staff.

The room was dirty There was hair in the bathroom sink.

The wife and I wanted to stay near the Harry Potter Store for a few days. We chose Holiday Inn Express based on price and name recognition. The pros -quick and easy check in -inexpensive -convenient location -just a few minutes walk to Red Line Station The cons -Room was small -No Fridge Overall we liked the hotel. We might decide to spend a little more on a nicer place next time. There may have been nicer/larger rooms in the higher floors. It was nice having Trader Joe’s on the next block. We also walked to eat at Gordon Ramsays, Quartino and Eatily. We mainly wanted to be within walking distance of the Harry Potter store, and this fit the bill

This was the smallest hotel room (sq. footage) we've stayed in for the highest price. The room had the basic amenities but no desk, chair, etc. It was definitely a "1-night only" room. Will not book this hotel in the future.

We were prepared for the small room, which didn't bother us, which just acted as if we were in Japan. The location & employees are great. The morning buffet was nice. However 3 problems we had were: the floor is wavy in a way that we could not figure out unless the subfloor is rotted with new laminate over it. This could be a major hazard if you are unstable and prone to falls, especially when getting up in the night. (others reported the same floor issue in their room) ; the doors have auto-closures that closed them so firmly that they slammed. This is a problem if others on your floor come in late at night or leave early in the morning as the slamming wakes you ; the AC seemed to turn up or stop while sleeping which may be due to something that looked like a motion detector on the thermostat, which will not trigger if you are sleeping. We did not report these to the very nice staff as these are design flaws and nothing they could correct. No reason to move to another room as it seemed to be the same thing throughout the property. Also a little shelf or two in the bathroom would help. This is the first time I recall leaving a low rating but these things, especially the non-level floors really need to be re-designed.

Hotel was ok not more that. Our room was very small, AC was extremely noisy that we couldnt sleep all night. Breakfast was ok, location was good

The room was clean but very small for the price. Had an elevator issue that was scary and no hot water to shower. The breakfast was good with lots of choices.

Rooms were very small but clean. No frigs in room and little room to walk around bed to get to small closet. No place to set suitcases. Just too small

Rooms are so so tiny. No desk or place to sit besides the bed, which you’ll have to move to access the bathroom

the location was perfect, the building with just to small elevators that took forever to be available and always full. The bedroom, extremely small. The bed, too high, impossible to just sit on the bed, very uncomfortable.

The room was very clean but extremely small. For a room with two queen beds meant for two adults and one youth, there was hardly any space to move around. Also, the room didn’t have a fridge, which was a bit confusing. Other than that, the service was excellent—the staff were super friendly, and the breakfast that was served was just perfect, with enough quantity for everyone.

Our room was located directly behind the elevator shaft, so we could hear the elevator going up and down all night long.

They have a breakfast included everyday, I don't eat breakfast but my husband loved it everyday. The location we found close to everything and easy to get uber. Great shopping two blocks away, largest Starbucks in the US is literally is two blocks away. You can get an uber and or bus both easy to access. The door man was very friendly and extremely helpful. With all that being said, we had a great time. But make sure you look at square footage of the hotel room, because the rooms are extremely small, I cannot emphasize this enough. As a result of the small room, we saw a many things and it forced us to get out and enjoy our time. Front desk, was somewhat helpful. Meanwhile, for the price and what we got I would likely stay there again.

The room what not ready when we arrived even though we arrived an hour after our check-in time.

We called the hotel a little early and asked if we could check in early, we were told yes, so got to the hotel 30 minutes before check in and was told we couldn’t check in. So we hung around and waited. We wow to check in at 3 and was told the room wasn’t ready yet. So waited a bit more. Finally checked in, and went to our room. We were given the handicap capable room, which is fine, just odd. Our keys worked to get in, but when we left and came back they didn’t work. So we went to the desk to get them fixed and came back up, they still didn’t work. The fridge isn’t cold and the shower makes a mess everywhere with no water pressure. Not the best experience.

Room Too small, staff entered roo. When do not disturb sign on door, did not get the wake up call I requested, not handicap friendly

We were overcharged at check in. My deposit I made was not credited. When I pointed it out they could only remedy it at check out and I am still waiting to be credited properly. Also, our room key would only open the door once so we had to go to the desk after every trip out. In the end, the clerk said she credited us points for the trouble but then we have never been able to access those mystery “points”.

Clean, but small room. Staff was friendly and accommodating. Close to many things.

I stayed here for 5 nights for a business trip. First, the staff were all just amazing, especially those at the front desk. Everything was extremely clean. The location was amazing. So many great restaurants nearby and you could easily walk so many places. Great breakfast. I do think it's important to know the rooms are extremely small. I'm pretty sure my room was 8×12. It worked just fine for me as I was by myself, but I would not want to stay here with my family. There was just a queen bed, desk and chair, and a tiny little table that holds a kurig. No refrigerator or microwave. It was perfect for my needs, but it might not be for everyone. I will definitely stay here on my next business trip.

I liked the convenience, the rates, the location and the amenities. And the staff was superb: professional, friendly and helpful. It's a wonderful place to stay while in Chicago.

I had to make several trips to reception to change key room, didn’t work. Had to wait for a long time until we had another room. To much noise in the morning for some people out side of the building on strike and finally parking lot kind of far from hotel

The ddorman and house keeping staff were very friendly and helpful. The managers had a terrible attitude. When a concern was voiced about the small room - no bureau for clothes, nowhere to sit and not enough space for two people. One manager just walked away while another got annoyed and said "so what? Do you want to cancel your stay and go somewhere else". Not a hint of knowledge of customer relations. With the lack of management acumen and the lack of a decent size room I won't be back. Bottom line - if anyone is looking for a nice comfortable stay, look elsewhere.

Location is great. The staffs were very kind and helpful. Breakfast is just Holiday Inn grade. Perfect for a business trip.

Great central location but the smallest room ever!

This hotel has some history to it. It has been fully restored and updated. The rooms are on the small side. But, the staff and location are outstanding. This is being said with the knowledge that the location is right in the middle od dowtown Chicago and "Big City" noise is part of the stay. Breakfast eggs and sausage was hot and fresh. My only issue was the parking garage. It is on the small side for full size trucks and suv's. So had little trouble finding spots. As I had to park at end of isle slots to avoid any overhang.

Perfect location! Easy to walk to just about anything you want in the Miracle Mile location. Very nice staff. And very clean. Comfy beds

My husband and I are driving cross country from NY and spent a few days in Chicago sightseeing and going to a Cubs game. This hotel was close to everything and walking distance to many attractions like Millennium Park and the river front.

Would have like more variety in breakfast meats. Better toppings for oatmeal, just had brown sugar and peanuts... Toaster took 10 mins to toast . Rooms were comfortable but so small.. we had to shimmy to get from the frint door to the bathroom. Great location though. Very clean. 1/2 a block from the Bally's Casino. 5 blocks from the Riverwalk. Caddy corner to Pizza Due with excellent deep dish.

Close to everything

Location was near shopping and dining, very convenient to mass transit. Staff was friendly and helpful. Breakfast was excellent. For the most part, the room was fine. However, there was a lack of storage space. (One small closet with a very small, 3 drawer chest inside) The towels were functional, but they were not all that absorbant and several needed repair (holes, etc). Overall, for the price, a very nice hotel and would recommend it.

Hotel close to navy pier and alot of activities. Room was clean, staff were great. Free breakfast was wonderful so many selections and fresh. Great value to stay in chicago

Great location to see and do everything in Chicago.

We stayed here for St. Patrick’s Day weekend and it was great. The breakfast was good and the staff was super helpful with recommendations. The parking through the hotel was very expensive so we opted to park in another garage instead and saved a lot of money. The rooms were very small but this was expected as it is right in the center of Chicago. Great location and would book again.

Superbly well located. Very comfortable beds. Historic building. Great dining options. Walking distance from a bunch of dopes attractions. The free breakfast is great. Only drawback was no fridge.

Location is great. The staffs were very kind and helpful. Breakfast is just Holiday Inn grade. Perfect for a business trip.

Great hotel but very disappointed with the breakfast. The English muffins were extremely dry and old. Inedible! Many flies also in the breakfast dining area.

Small but perfectly efficient room. Great free breakfast. Perfect location!

Rooms were small but the location for the price was great. Convenient, included breakfast that had a good range of options.

Would have like more variety in breakfast meats. Better toppings for oatmeal, just had brown sugar and peanuts... Toaster took 10 mins to toast . Rooms were comfortable but so small.. we had to shimmy to get from the frint door to the bathroom. Great location though. Very clean. 1/2 a block from the Bally's Casino. 5 blocks from the Riverwalk. Caddy corner to Pizza Due with excellent deep dish.

Location was near shopping and dining, very convenient to mass transit. Staff was friendly and helpful. Breakfast was excellent. For the most part, the room was fine. However, there was a lack of storage space. (One small closet with a very small, 3 drawer chest inside) The towels were functional, but they were not all that absorbant and several needed repair (holes, etc). Overall, for the price, a very nice hotel and would recommend it.

we have appreciated the location close to michigan avenue. Good breakfast

We stayed for 3 nights in this hotel. Rooms are small , beds are comfortable, clean . Bathroom is in good condition . Breakfast is decent. There is only one toaster that is working very slow . They need 2 or 3 new toasters for sure .overall not to bad .