貝斯特韋斯特安納波利斯飯店

No bathroom by the pool when you have little kids was strange but great service from the staff. It was clean and comfortable

The bed was very comfortable and the room clean. It served our needs for a quick visit to Annapolis. There is no elevator so that could be an issue for the disabled or elderly.

facility was good overall, clean room, room smelled clean, property was well kept, affordable and comfortable. complementry breakfast was very good, alot of variety. I wish I had time to use the pool, it looked very inviting.

Well lit parking lot

We booked a hotel with a pool specifically because of the pool. Shortly after checking in we learn the pool is closed for the season. I would have paid more to stay somewhere with a pool that was open. I would not have reserved a room here if I knew there was no pool. A closed pool is as good as no pool. The place is generally run down. There are dried boogers on my bathroom door. There is a spider carcass hanging from the vent fan grate. Door jamb is cracked. If it wasnt for the advertised pool, I would never have considered this place. Staff was nice enough - no complaint there. But ive stayed in nicer places for less than half of this price. Ive stayed in nicer places with a pool for less than half of this price. I am pretty disappointed. At least it has a bed, as advertised. So we got half of what i paid for!

Very comfortable beds and plenty of pillows. Room had fridge and microwave which is always nice. The room has an outside entranc and no elevator.. That didn’t bother me but others may not like that. We would stay here again.

No elevator

The staff was not very friendly. But the room was nice and enjoyed the pool.

Great staying. Nice pool.

I was initially nervous about the hotel. However, I needed a cheaper place to stay within the Annapolis area, the price was solid. I arrived and was greeted by an excellent customer service representative who saw that I liked fitness. He moved me closer to the 24/7 fitness room as a result. The fitness room had a treadmill, and an elliptical and a variety of free weights. It was lacking in an equipment and a cable machine but it was still a good workout. The breakfast buffet had a variety of options from healthy to classic which ranged from Greek yogurt to bacon and egg sandwiches. I saw no evidence of bugs or uncleanliness in my room. The bathroom was clean. While this is not a fancy hotel, it is a nicer version of a budget hotel. The other guests were honestly wonderful and no one was intimidating or unfriendly. I would stay here again.

Very clean, there was a little crack under my door so we did see a cockroach, and we did see some outside, but room and bathroom were extremely clean. Would go back but they do need to spray.

It's not the worst experience I've ever had, but there were problems, and I would not stay here again. 1) the first room I was given (in a back building) was smelly when I entered, had a a/c unit that was so loud it would've kept me up, but worst of all, I checked the bed and there was evidence of bed bugs. Called Expedia to change hotels, but they insisted I should try to work it out, so the front desk gave me a room in a different building. This room was much better: no sign of BB; in fact, the mattress was completely encapsulated. Slept fine. Had breakfast and checked out. Got food poisoning symptoms within 22 hours of breakfast. I only at the precooked egg omelet, a bagel, and yogurt, so I think the culprit was the yogurt machine -- something I've never seen before and will not ever use again. No idea how that thing works. The one bright spot of the stay was the amazingly courteous and professional front desk employee, Sonaya (sp?). It is rare to find someone as polite, professional and competent as her in hospitality these days. And she was of the younger generation, which was even more shocking. She was top notch and deserves to work at a better hotel.

Black mold in corners of tub. Door could see light through. Huge amount of dust on wall where luggage rack was. Shampoo cap was crooked on it and clearly used. Room was smoke smelling. Doors are exposed to outside and walls are thin so you hear everyone going by and all the highway traffic.

Room was clean, but had roaches

We booked a hotel with a pool specifically because of the pool. Shortly after checking in we learn the pool is closed for the season. I would have paid more to stay somewhere with a pool that was open. I would not have reserved a room here if I knew there was no pool. A closed pool is as good as no pool. The place is generally run down. There are dried boogers on my bathroom door. There is a spider carcass hanging from the vent fan grate. Door jamb is cracked. If it wasnt for the advertised pool, I would never have considered this place. Staff was nice enough - no complaint there. But ive stayed in nicer places for less than half of this price. Ive stayed in nicer places with a pool for less than half of this price. I am pretty disappointed. At least it has a bed, as advertised. So we got half of what i paid for!

Room was very clean, bed was extremely comfortable!!! Modest hotel but well worth the money! Breakfast was awesome!!! Highly recommended! Will stay here again!

Mold in bathroom and water from shower leaks on floor because shower head doesn’t move.

Room and breakfast were very underwhelming for the cost. We stayed during the weekend but the cost didn’t justify the stay. Room was clean but smelled of cigarettes. Free breakfast is a perk but pancakes and coffee were terrible.

The room was super clean and tidy. The check in clerk was very friendly and welcoming. We will likely stay again.

everything was dirty

The beds are awful. Way too soft. The first night bed felt like sleeping in bean bag chair. Moved to a different room better but not great. The staff was nice, room was clean.

Its right about what youd expect from a Best Western. Small room but very clean. Terribly uncomfortable pillows. Privacy left a lot to be desired as there were no black out curtains.

Black mold in corners of tub. Door could see light through. Huge amount of dust on wall where luggage rack was. Shampoo cap was crooked on it and clearly used. Room was smoke smelling. Doors are exposed to outside and walls are thin so you hear everyone going by and all the highway traffic.

The problem here is it's right next to the highway. the rooms face the parking lot so your either street level facing or second floor but you can't open the windows. they do have a decent full breakfast and the price was right. In the area there are better options around the same price

No what I was expecting, I thought this was a hotel at the price, it isn’t, it is a motel. Couldn’t sleep with the light outside all night and no proper curtains.

The location next to US 50 was a bit noisy once the commuter traffic started around 5:45 am to 6 am. There is not much the property can do to diminish this kind of noise. The staff was excellent.

Beds were very comfortable. Location close to everything.

This property was convenient to the highway. The check in was easy and the receptionist was helpful and professional. The wifi connection was one of the best I have had in a hotel. I was able to work for a few hours without a dropped connection and with ease of access. Overall, a decent place to stay.

Building not full but was forced into second building further away. NO INTERNET TV AWFUL. WILL NEVER VISIT AGAIN!

We had a two night stay. We were not told upon check in that we had to request “housekeeping” after the first night so the room was not cleaned and we had to ask for clean towels for the next morning. Room was noisy. Highway behind building and the floor above squeaked every time the guest above walked on the floor.

We liked that the room was very clean and with microwave, ref and good parking spaces. But the service was not really good. We stayed for 2nights but our room was not cleaned (trash were not removed, we have to request for extra towels and hair dryer was not working. I called 3x before it was changed). Breakfast was ok. Staff in the dining area were friendly and accomodating. Overall, our stay was good. Thank you.

Staff was friendly and attentive. AC was broken when we arrived, but they quickly fixed/replaced it.

The staff at the front desk were friendly and helpful. Easy to check in and check out.The breakfast staff were absolutely attentive to keeping the food ready to eat and well stocked. The breakfast was more than a continental breakfast and delicious.

Staff were very friendly and helpful.

Poor service

It was very basic. It’s really a motel. It looked fine in the photos but bedroom doors open to the outside, some of the people staying there were different and it was a bit worn out. I stayed there bc going to the naval academy. I would not stay there again. Mainly the front desk clerk lady on checkout was just plain rude and unhelpful. We asked if we could check out but leave our bags for 3 hours whilst we went into Annapolis before our flight and she said no and no we could not leave them in the room and check out later either. No help. No solution. So we ended up walking over to the Hilton next door who were lovely and stored our bags for free and could not have been nicer. It’s a very basic hotel which is fine if you just need a bed to sleep in and that’s it. For the time we were in our room, it worked and for a good price. But I’d rather spend a bit more and have helpful staff, a nicer room and a nicer hotel lobby and able to store bags safely. .

We came 2 hours early. Front desk said we have to pay for early heck in.

Clean, nice breakfast, friendly staff

Apparently, you have to tell them if you want your room made up every day. It's usually the other way around. I wasn't notified of this upon checking in. The front desk guy was smug about it, talking to me as if I was a child. Door to room was very hard to open and shut. Freeway noise was loud but not much they could do about that.

Highlight and revelation is the Annapolis Town Center development across Riva Road... Hotel positive - Staff in general very good, cleanliness and especially breakfast staff, breakfast choices, and my fav the hot breakfast! Hotel negative: One front desk clerk had attitude esp. to me as an Expedia booking... No staff issues otherwise. No TV channel guide or TV operation guidance... You are on your own to learn use of remote and how to navigate channels. Also, my first day there was Sunday and Fox channel with 2 football games had reception problem and was unwatchable. Appeared to be resolved the next day, but weather also improved so weather may have made the difference.... Odd it was only one channel with the problem which happened to be important for football!' I think it was Dish service according to channel guide which was scrolling continuously on channel 2, very cumbersome! The other maintenance issue was the first day also had the air handler (cool/heat} replaced... I woke up to awful "mechanical whistle" noise and had to wait about 3 hours before maintenance came, but he resolved quickly once he came! Being a handicap room might have something to do with mechanical issue... perhaps not used too often... However, I found the room very clean and comfortable after air handler was replaced! Despite the negatives over my 4 night stay, I rate the hotel as 4 out of 5 mainly because of the welcoming and competent staff, except for one individual. Thx! --JMc

Very conveniently located just off route 50, shopping mall and other services nearby. Yes, you have to drive to the Historic Centre in Annapolis, but it's very quick (plenty of parking options there too). Staff very helpful, sorted a reservation change with no hassle.

Restauranrs and good shopping within walking distance. 5 - 10 minutes However a 20 minute ride into the heart of Annapolis

The staff was nice and rooms were clean. Free breakfast was okay. Someone broke into my car 2 nights in a row and it took 2 days for me to get ahold of the manager for the footage, it’s been 4 days and I still haven’t heard anything it was not taken seriously.

The problem here is it's right next to the highway. the rooms face the parking lot so your either street level facing or second floor but you can't open the windows. they do have a decent full breakfast and the price was right. In the area there are better options around the same price

The hotel was fine, but I uncomfortable with the Sat night loitering of men around the area.

The location next to US 50 was a bit noisy once the commuter traffic started around 5:45 am to 6 am. There is not much the property can do to diminish this kind of noise. The staff was excellent.

The property was difficult to find as it is located off a side road, Hearne St., not at 2520 Riva Rdd., the address given. It took 15 minutes to fine it using the navigation system in my car, and I used to live nearby. Once we found the property we were not impressed by the outside, but very pleased with the lobby/dining area, and the room. Everything was very clean and in good condition. The hotel staff was very pleasant, and our room was excellent with a very comfortable bed. The included breakfast is top shelf.

Clean updated great location

This hotel is located in the Riva Road area, with plenty of services (petrol station, supermarket and even a shopping mall within walking distance). Access to Route 50 is quick and easy, as is access to Annapolis city centre. Staff is helpful, rooms have good amenities (including fridge, microwave and coffee machine), good breakfast as well.

Hard to find. It's not on the road but behind a Red Roof Inn which is behind a bank. Sign on road and hard to see. Once you know it's there easy to find. Room was clean, cold air and plenty of hot water in shower. Did not have to wait for it to get hot. Tub could use some no slip applications. Breakfast was decent. Instead of waffle machine had a pancake machine. I ate light so didn't try it. Coffee was dreadful. Concentrate mixed with hot water.

Great breakfast.

Everything was pretty good. Room was very ckean and conformable. Breakfast was terrible. Watery eggs, rubbery sausage, COFFEE WAS BAD WEAK TASTELESS.

Check in easy, breakfast very good, staff very good, rooms updated and clean, some tlc needed but overall a good place to stay, convenient to everything. Bathroom fan should have separate switch, very loud, air conditioner loud also. Thats about it. Nice job Best Western

Clean, Comfortable, Convenient for 3 day trip to the boat show. Good breakfast.

Breakfast was not worth waking up early for.

Breakfast was very good,has plenty of varieties to choose from. Parking lot has plenty of lighting making it feel safe. It was a quiet even backed up to a high way. Staff very friendly and helpful.

What ever you do think twice before you stay at the Annapolis, MD hotel. Breakfast is suppose to be included, but when I came up the first day all the food was gone. I attempted to speak to the server and she look at me turn her back and walk in the back. My biggest problem was with the front desk clerk. I went to him and ask him to let the server know there is no food. His answer I don't work that part. I ask to speak to the mgr. and he told me he was office and don't want to be bother on weekend. I ask to cancel my 2nd day and was told that could cancel it but he would not give me back my money and he would not call the hotel manager. I went and contact Hotels.com and they told me after reaching out to him that he would not do the right think and refund my money. All this because I ask him to let the breakfast server know that there was no food. I will never stay at Best Western again and discourage anyone who ask, not to stay there. Ijust wanted them to do the right thing, but the apparent greed and hell with the customer altitude that was to much. Hear my warning.

Bed was comfortable and the choices for breakfast were great!

Check in was easy, great breakfast!

Excellent breakfast, much better than I expected. Didn't like flooring, prefer carpet.