JW Marriott Essex House New York

Great trip. It’s been 44 years since our last time in the city. Hade a room on the 32 floor overthinking Centerl Park. Servers at the hotel was excellent.

The location of the hotel cannot be beat. I stayed at the Four Seasons in Bangalore a week before this and honestly found the customerservice top-notch. I wouldn’t say the same for the Ritz. My only reason for this is when we checked in, we were only provided with one key card. The lady who checked us in showed us to the elevators and when I noticed, we only had one card. I asked her for another one. She told me that we would have to come back the next day. There is no way this would’ve happened at The Four Seasons. While it may be a little thing, customer service means a lot. I just felt that the staff member did not want to make the effort to help us out that evening. The food at the breakfast buffet was fantastic and the pool and gym were great. The staff was excellent as well. I really don’t have anything negative to say about this place. My only comments were because I experienced an exceptional level of customer service and care at The Four Seasons the week before.

깨긋한 객실이지만 호텔이 전반적으로 노후됬네요. 화장실도 업그레이드가 필요함. 위치는 최고, 직원도 친절함. 호텔 스테이크 식당 서비스는 너무 느리고, 테이블 안내하는 직원 매우 느리고 불친절함.

Clean, quiet

It’s an environmental disaster given the number of small plastic water bottles you end up going through in order to drink clean water and make up for the broken water fountain in the gym! In respect of the broken water fountain in the gym this was reported to reception but they did nothing to sort it. The restaurant staff need to be more on the ball - they didn’t want to seat at your table - very strange such that you were left in no man’s land when trying to work out if you could sit anywhere or there was a table assigned to my party! In respect of the food at Bourbon Steak - it was fine apart from the French fries being served as a starter and not with your steak! Very strange and not in good way!