Sleep Inn Charleston - West Ashley

The positives: the rooms were clean, very comfortable, and modern. Cold fridge, new AC unit, blackout curtains, hot showers, etc. The room was the best part of the stay. Hotel staff were friendly and accommodating. Upon check in and check out, it was a pleasure dealing with them. One staff member went above and beyond to accommodate me when I was having difficulty with my flights and transportation. They were humorous and friendly! The negatives: my door was broken, would not close, and the door stopper was broken. Elevator out of order. Guests would place their bags of garbage near the ice machine and it would not be removed quickly, causing foul odours also due to how hot the lobby and hallways were. I had breakfast once and it was your staple basics. I didn’t enjoy it, but I did get there late. However they had fresh fruit, waffle makers, bagels, and other options available as well. So there was still something for everyone. I found the hotel to be a fair price for amenities provided, considering the price of other hotels in this city.

The room was clean and comfortable and a real value. We felt comfortable and safe in the area. Eating places nearby. The elevator worked for our entire stay. That's great when you have a spouse with mobility issues and your room is on the 4th floor. Believe me, we have been in hotels where the elevators Broke. I have vented on those hotels in the past.

Room was clean. There was a stand up shower, tiny bottles of no name shampoo & conditioner, the bathroom door didn’t lock, hotel entrance was so basic and boring. The place needed to be painted, breakfast was nothing special. It did the trick, beds seemed clean. That was the main thing.

It took over 45 minutes to get our two reserved rooms because someone forgot to check out the person who occupied one previously. No apologies, little communication other than a sullen explanation. Our accessible room reservation was not honored. Both rooms weren't very clean - dirty splatters in the shower, stains on the mattress cover sides, carpet that left your socks filthy. Worst of all, our Saturday night stay was $250 per room while Sunday night was $88.

Hotel was short staffed. Needs updated badly