Mercure Birmingham West Hotel

Thanks for a great stay. The breakfast was really good 👍

I had a great stay at this hotel, for business or leisure it’s a great choice. Also, Marita on reception, helped me enormously when I lost my wedding ring! She went above and beyond the call of duty to help me get it returned, answering my (several worried) calls and generally being fantastically helpful and kind over several days. I can’t thank her enough!!! Highly recommend Marita and the hotel, well done all!! SN

Clean room

Une 1ere chambre avec le robinet de douche bloqué sur la position la plus chaude avec une température supérieure à 60 degrés ! Une 2eme attribuée ensuite mais avec la télévision en panne... Puis une 3eme correcte. Globalement tout est usé et nécessite d'être remplacé. La piscine est sale et les vestiaires insalubres ! Bref, il faut chercher ailleurs ! Le personnel est agréable mais complètement dépassé.

Check-in was great, the gentleman on the desk was helpful and friendly. In all honesty the whole hotel is a bit tired looking, carpets worse for wear, damp smell outside the lifts. Our room was nice enough although the bed was a bit soft for me. Jacuzzi wasn't working which was a bit disappointing. Shortage of staff both in the bar and at breakfast. Generally it was ok though, just needs a bit of work.