Name: Mercure Birmingham West Hotel
Address: Birmingham Road, West Bromwich, West Midlands, GB
Price range: 69 US$–200 US$ per night
Rating: 7.8

Vad gäster tycker

På Mercure Birmingham West Hotel berömmer gästerna den vänliga personalen och det praktiska läget med enkel tillgång till M5 och The Hawthorns. Åsikterna om rummen och fritidsfaciliteterna är dock blandade, där många noterar små rum och ett spa som är slitet eller föråldrat.

Städningen är generellt sett bra men ibland varierande, med vissa rapporter om smutsiga korridorer eller slitna detaljer. Parkeringsplats finns på plats men mot en avgift, och omdömena om frukost och middag sträcker sig från utmärkta till missnöjda, med enstaka rapporter om långsam service. Räkna med vänlig service och ett praktiskt läge, med faciliteter och standard som kan variera.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Faciliteter

Gästerna använde poolen, bastun/ångbastun och gymmet, där gymmet ofta hyllades, men många rapporterar att spa-/fritidsområdena är små eller slitna, att omklädningsrummen behöver renoveras och att bubbelpoolen ofta är ur funktion. Parkeringsplats finns på plats men mot en avgift.

Relaterade gästrecensioner

6

Zoe

20 juli 2025

·

Stannade 1 natt

Staff was friendly, room was lovely, but the spa was a disappointment, hardly any sun loungers, pool too small. Partner said men’s changing rooms was dirty and unhygienic. Jacuzzi wasn’t working. Spa area also seemed dirty, so we didn’t get any use of the facilities there. Personal opinion- only allow certain amount of people in the spa so it doesn’t get too crowded.

10

Boluwatife

19 nov. 2024

·

Stannade 1 natt

My experience was awesome, the gym and pool was great addition for the hotel price

8

Darren

26 okt. 2025

·

Stannade 2 nätter

Hotel rooms bar lovely Leisure club terrible hot tub out of order but generally dirty and so many areas of plaster falling off wall so in need of refurb Which is such a shame been here lots but will not return wish id took photos as you could see what i saw

6

Sarah

17 okt. 2023

·

Stannade 1 natt

The rooms were clean enough, however i could hear what seemed to be like a generator buzzing all night! It has plenty of plugs and usb ports near the bed and a good sized TV There are two parts to the hotel, the cheaper rooms are based further away from the reception in the extension building which is only accessible by stairs (not a lot) however this means you are closer to the spa! The staff are friendly, the changing rooms need updating as well as the steam room! The pool is not very big however its enough to have a splash about or a few widths Towels are provided for free and the showers are hotter and better than in the rooms! The restaurant is very overpriced and the service is extremely slow! The food was ok but definitely not good value for money If you planning on watching football at west brom its a good location otherwise its a minimum 30 mins from Birmingham with not much happening locally so if its a night over for business theres not other food choices. Breakfast was ok has the basics and was regularly rotated so was fresh I wouldn’t rush back or say its high end If there wasn’t a persistent buzzing that kept me up i would have given 4 stars

10

Dominic

3 aug. 2025

·

Stannade 2 nätter

The staff were great and friendly, ready to help and always with a smile. Well done to you all. The health club facilities were great too.

8

abdul

30 nov. 2024

·

Stannade 1 natt

Half decent hotel, a bit dated and could do with a refurbishment. Parking is charged at £7 which is ridiculous. This should be included!

10

Chris

20 sep. 2025

·

Stannade 1 natt

Really impressed with the comfort of the room and the quality of the gym for such a reasonable price.

8

Ekene

5 juli 2025

·

Stannade 1 natt

Carpark large potholes, not fit. Damaged my car

8

Kate

21 okt. 2025

·

Stannade 1 natt

Great place to stay and breakfast was great (apart from the hash browns). The spa was a little small and the changing rooms desperately need updating. Dinner was good though the service was very slow. I would stay there again.

8

Isaac

22 feb. 2025

·

Stannade 1 natt

Great hotel for the money, staff, rooms and general hotel excellent. Pool and leisure area a let down, pretty tired and men’s changing rooms dirty and old

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Renlighet

Rummens renlighet beröms ofta, men standarden är varierande, med rapporter om smutsiga korridorer/mattor, fläckiga eller orena föremål samt dålig hygien i vissa omklädningsrum. Slitna detaljer noteras på vissa ställen.

Relaterade gästrecensioner

6

Zoe

20 juli 2025

·

Stannade 1 natt

Staff was friendly, room was lovely, but the spa was a disappointment, hardly any sun loungers, pool too small. Partner said men’s changing rooms was dirty and unhygienic. Jacuzzi wasn’t working. Spa area also seemed dirty, so we didn’t get any use of the facilities there. Personal opinion- only allow certain amount of people in the spa so it doesn’t get too crowded.

2

LINA

16 sep. 2023

·

Stannade 1 natt

We found a dead slug in the room and the sheets were itchy which suggests that the room was not cleaned before staying.

2

Ricardo

11 okt. 2023

·

Stannade 1 natt

Nice room, good customer service but an awful night as my legs have been sabotaged by what appears to be bed bugs BOTH legs… would never book here again because of this and would like this to be looked into .

10

Wendy

12 juli 2025

·

Stannade 2 nätter

The staff is wonderful. They went above and beyond with their service. The restaurant and bar are very good with great service. Very comfortable setting. The rooms are nice and clean.The decor is pleasant and rooms are bright. I found this hotel to be quiet. They have magnets on the hall doors that shut at night. It stops the noise. I would recommend this hotel and would definitely stay again.

4

Darren

6 nov. 2024

·

Stannade 1 natt

Reception tried charging me overnight parking which I successfully challenged as there was no mention when I booked. On route to the room I found dirty corridors and stained carpets. Outside one room was a pile of muck that was apparently caused by the builders, yet I didn’t see any ‘men at work’ signage on the route to my room, nor did reception advise. I stay a lot with work and have a high tolerance for average hotels / standards. I’ll never stay here again. I emailed the hotel manager overnight and haven’t had a response.

8

Sarah

7 nov. 2025

·

Stannade 1 natt

Clean, friendly staff

10

Lok Wan Denise

26 maj 2024

·

Stannade 1 natt

The check in process was smooth. Staffs were friendly and helpful overall. The room is a bit dated but clean and comfortable.

6

Inosh De

31 juli 2025

·

Stannade 3 nätter

The bed was comfy, and the room was okay, but a little dated. The spa was seriously gross, but the gym was fine. The front desk people need some training, it's supposed to be a 4-star hotel. It's really more like a 3-star.

2

Richard

30 maj 2023

·

Stannade 2 nätter

Hotel looks nice from reception. But once past reception it goes down hill quickly. The corridors are run down and filthy. Towels left by doors for the 2 days we were there. And no member of staff thought to move them. Our room had an empty shower gel in the shower so obviously hadnt been checked by the housekeepers. There were old receipts by the bin so hadnt been cleaned correctly. Marks on the duvet cover with writing on it saying "theres a strange stain" amd an arrow pointing to it. The menu and welcome lettwr had tea or coffee stains all over it. And the aircon/heating didnt work.

8

Sharon

18 dec. 2022

·

Stannade 1 natt

I was checked in efficiently by polite staff. My room was lovely and warm and clean, had all the basics needed - tv, coffee etc and toiletries. A bit sad to see chips to sink and wall tiles that needed replacement. Some of the general corridoor areas looked tatty and would benefit from a paint (in a colour that doesnt show wear and tear)

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Rum

Sängarna är generellt sett bekväma och många rum är tysta, men flera gäster tyckte att rummen var små och inredningen lite föråldrad. Wi-Fi kan vara opålitligt och vissa rapporterade ljud från vägar eller utrustning.

Relaterade gästrecensioner

10

Alexandra

3 nov. 2025

·

Stannade 2 nätter

Lovely room, nice and quiet! Food in restaurant was outstanding! We will definitely return!

6

Nick

8 sep. 2025

·

Stannade 1 natt

Overal our stay was ok, the bed was comfy but the room size was very small which made things feel like your on top of each other when moving around the room.

6

Derick

29 apr. 2025

·

Stannade 1 natt

Tiny rooms and WIFI is terrible.

6

Sarah

17 okt. 2023

·

Stannade 1 natt

The rooms were clean enough, however i could hear what seemed to be like a generator buzzing all night! It has plenty of plugs and usb ports near the bed and a good sized TV There are two parts to the hotel, the cheaper rooms are based further away from the reception in the extension building which is only accessible by stairs (not a lot) however this means you are closer to the spa! The staff are friendly, the changing rooms need updating as well as the steam room! The pool is not very big however its enough to have a splash about or a few widths Towels are provided for free and the showers are hotter and better than in the rooms! The restaurant is very overpriced and the service is extremely slow! The food was ok but definitely not good value for money If you planning on watching football at west brom its a good location otherwise its a minimum 30 mins from Birmingham with not much happening locally so if its a night over for business theres not other food choices. Breakfast was ok has the basics and was regularly rotated so was fresh I wouldn’t rush back or say its high end If there wasn’t a persistent buzzing that kept me up i would have given 4 stars

10

andrew

28 jan. 2025

·

Stannade 3 nätter

Friendly staff. Internet could be better in rooms. Websites dont load on computer.

10

Reehan

8 jan. 2023

·

Stannade 1 natt

Room is very clean, spacious and comfortable

4

Kent

12 juli 2025

·

Stannade 2 nätter

Everything about this property screams "old". Old carpet. Chairs that are old and faded. Poor lighting. Drab common areas.

10

Richard

22 sep. 2024

·

Stannade 1 natt

Really easy friendly check in rooms quite and clean.

6

Jon

25 juni 2025

·

Stannade 2 nätter

Staff were great, the room was small and the air conditioning didn't work, which meant I had to have to sleep with the window opened, listening to the M5 all night. They did move me for the second night to an air conditioned room.

8

Jenny

3 nov. 2025

·

Stannade 1 natt

The room was small but cosy. It would be helpful to have a mini fridge. My stay was good

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Service

Servicen är en stark punkt, och många omdömen berömmer den vänliga och hjälpsamma personalen i receptionen och restaurangen. Det förekommer enstaka rapporter om långsam service i restaurangen eller enstaka oförskäpa bemötanden.

Relaterade gästrecensioner

8

Anne

9 sep. 2025

·

Stannade 5 nätter

The hotel is very well situated and it was easy to find. The staff are very friendly and helpful ...... with one exception. I found Kaspers in the bar to be quite surly and rude.

8

Hajara

30 juli 2025

·

Stannade 3 nätter

We stayed at the Mercure recently and while there were a few hiccups, I’m giving an extra star simply because the staff were so lovely. Maciej and the reception team were particularly brilliant – incredibly helpful, kind, and genuinely went out of their way to make our stay easier. They helped my husband print his exam notes for free, and were really accommodating when it came to storing my medication that needed strict temperature control. That kind of thoughtful service really does go a long way. The housekeeping team were also great – friendly and the room was very clean. However, the room itself was a bit smaller than we expected and didn’t have a fridge or microwave. I know a lot of hotels seem to be moving away from offering those now, but it’s still worth noting. A couple of bits in the room could do with attention too – the iron was slightly broken and the shower handles were a bit wobbly. The drainage in the shower wasn’t the best either, with water pooling quite quickly. We mainly chose this hotel for the hot tub, so it was a shame that it was out of order during our visit. The pool, steam room and sauna were nice to use though, and I even joined in on a couple of classes which were fun. The leisure area overall could do with a bit of a refresh – there’s a bit of rust around and it does get quite busy, as it seems to be shared with local members. Breakfast was fine, nothing special, but it did the job.

10

Christina

22 nov. 2024

·

Stannade 2 nätter

Very friendly and helpful staff on reception. Perfectly located just off the motorway and very easy to get local busses or metro into Birmingham or Wolverhampton, yet didn’t hear any road noise. Wouldn’t hesitate to book this hotel again.

10

Michael

27 dec. 2023

·

Stannade 2 nätter

Excellent hotel. Very modern and clean. Staff all very friendly and helpful. The lady at reception was especially helpful and good at her job very welcoming her name was Mairita ( I think) breakfast was basic but all good quality food nice and fresh and hot.

10

Laura

14 juni 2025

·

Stannade 1 natt

Staff were friendly and welcoming

10

Paul

6 apr. 2024

·

Stannade 3 nätter

Very friendly staff. Always helpful easy to get on with and help with any issues that may arise

10

Jamala

25 okt. 2024

·

Stannade 1 natt

My stay is good. The staff was helpful and friendly.

4

Sam

22 nov. 2024

·

Stannade 1 natt

Complaint made, staff dismissed complaint, staff advised to claim a refund. Poor service

10

Nicholas

16 dec. 2024

·

Stannade 1 natt

A superb customer experience. Great rooms and exceptional staff.

10

william

4 juli 2025

·

Stannade 7 nätter

I had an issue with my antidepressants being on my luggage which ended up being left behind. I went through severe withdrawal symptoms and was in acute distress. Mauritania, Stephan, and Rad went above and beyond the call of duty to make sure I was well cared for the entire time. The hotel industry really needs more people like them. They truly exemplify what customer service is all about.

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Läge

Praktiskt läge med närhet till M5, The Hawthorns och kollektivtrafik till Birmingham; flera gäster tyckte att det var lätt att nå hotellet. En del påpekade att det omedelbara området inte är särskilt attraktivt.

Relaterade gästrecensioner

10

bianca

28 mars 2025

·

Stannade 1 natt

Nice clean for someone on a budget no shops near by if your someone who doesn’t drive 15 mins walk to West Bromwich town Come prepared nice hotel it’s my go to now when visiting West Bromwich

10

Big

23 juni 2025

·

Stannade 1 natt

Great location for an event at The Hawthorns - just don't expect to have a full size desk to work on. Other than that happy to recommend.

10

Laura

14 okt. 2024

·

Stannade 1 natt

Good value & close to the motorway

8

Paul

14 sep. 2025

·

Stannade 1 natt

Decent Hotel in good location for WBA and to getting to Edgbaston via taxi. Friendly staff. There is a car parking charge

10

Christina

22 nov. 2024

·

Stannade 2 nätter

Very friendly and helpful staff on reception. Perfectly located just off the motorway and very easy to get local busses or metro into Birmingham or Wolverhampton, yet didn’t hear any road noise. Wouldn’t hesitate to book this hotel again.

10

Peter

6 mars 2023

·

Stannade 1 natt

Very friendly and helpful staff. Good spa facilities. The immediate area around the hotel is a bit of a desert but restaurants and pubs a short taxi ride away

4

Dylan

1 maj 2025

·

Stannade 1 natt

Was disappointed with location but I should have checked. Not in a nice area. Staff friendly and service breakfast was good. The pool was very tired and budget in appearance.

8

colin

17 feb. 2024

·

Stannade 1 natt

Excellent location

10

Phillip

7 sep. 2023

·

Stannade 1 natt

This property is reasonably priced and very convenient for a football visit to the Hawthorns. Nice breakfast and pleasant bar. Rooms are comfortable and quiet. About a 15 minutes walk into West Bromwich.

10

Joshua

24 nov. 2025

·

Stannade 2 nätter

Was a lovely stay. Room was perfect for the weekend. Parking was well priced. Didn't have time to try the pool/gym facilities but looked good when we walked past. Metro was close and didnt take long to get into Birmingham. Will book again if we were to come back no hesitation.

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Måltider

Frukostkvaliteten varierar från mycket bra till missnöjande, och omdömena om middagen är blandade, med vissa välsmakande måltider men långsam service eller begränsade kvällsmenyer och ett ointressant utbud i baren. Den totala matupplevelsen är alltså varierande.

Relaterade gästrecensioner

6

Margarita

26 okt. 2025

·

Stannade 1 natt

The room was comfortable and all in the room was good. What was I disappointed about was the general state of the hotel. The corridors could do with an update and the outside too. The food at the restaurant was not good.

10

Alexandra

3 nov. 2025

·

Stannade 2 nätter

Lovely room, nice and quiet! Food in restaurant was outstanding! We will definitely return!

10

Mohan

18 maj 2025

·

Stannade 1 natt

Breakfast was very good. They had real tomatoes rather than the tinned version and there was a good range and choice. Bed and pillows all very comfortable and all the facilities worked including the air conditioner. Check in was quick and easy but I was surprised that they charged guests for parking.

4

Mary

12 jan. 2025

·

Stannade 1 natt

Our room heating system was not working, there was a tiny oil filled radiator instead! It was -4° outside! I ask at reception to get a resolution! Response hotel has 160 rooms, 99 occupied. Based on our booking the room we booked was the one we’d been allocated. It was a standard double. The room the event we were attending was also very cold. The bar offer was also poor, 10% white wine, no port poor beer!

8

John

17 juni 2023

·

Stannade 1 natt

All in all we had a very positive experience at this hotel, the staff were friendly and helpful, the rooms were clean and comfortable, wifi was good, however one complaint was the standard of the pump ales and lagers on offer was really very poor, i sincerely think the pipes and pumps are lacking in any decent servicing for quite a while, obviously not the fault of the persons serving it but very poor non the less

8

Tracey

23 jan. 2023

·

Stannade 1 natt

Overall the stay was very good the only disappointment was the 24 hour room service menu that only supplied margarita pizza and the £5 charge to have it delivered to your room - on arrival the pizza was not the best so think a little bit more choice would be great or a note online to advise a very limited food service 24 hours so people can bring alternatives with them

6

Dalvinder

8 apr. 2024

·

Stannade 1 natt

Stay was average, nothing exceptional!!! Breakfast was terrible!I it needs upgrade.It was so disappointing ☹️

6

EMMA

10 apr. 2024

·

Stannade 1 natt

It was okay. Problem with the shower, very very hot, then very cold, impossible to have a shower without being scalded. Breakfast was dissapointing. Waited ages for my evening meal. As with a lot of the hotels in this area midweek, they cater to big groups of contractors like Eon, British Gas etc which means menus full of burgers and chips

8

Samander

25 aug. 2023

·

Stannade 1 natt

Breakfast could have been better. Ran out of coffee. It was a comfortable over night stay.

8

Kate

21 okt. 2025

·

Stannade 1 natt

Great place to stay and breakfast was great (apart from the hash browns). The spa was a little small and the changing rooms desperately need updating. Dinner was good though the service was very slow. I would stay there again.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Månad	Genomsnittligt pris
januari	90 US$
februari	97 US$
mars	100 US$
april	94 US$
maj	95 US$
juni	116 US$
juli	89 US$
augusti	86 US$
september	93 US$
oktober	97 US$
november	102 US$
december	79 US$

sö	må	ti	on	to	fr	lö
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $152	21 $114	22 $90	23 $84	24 $90
25 $74	26 $93	27 $107	28 $107	29 $91	30 $85	31 $96

sö	må	ti	on	to	fr	lö
1 $74	2 $93	3 $200	4 $92	5 $81	6 $81	7 $85
8	9 $87	10 $140	11 $112	12 $81	13 $77	14 $87
15 $69	16 $85	17 $161	18 $146	19 $83	20 $77	21 $81
22 $71	23 $89	24 $137	25 $111	26 $86	27 $86	28 $96
29 $71	30 $89

Mercure Birmingham West Hotel

Priser för Mercure Birmingham West Hotel

Genomsnittliga priser per månad

Om detta boende

Läge

Rumsalternativ

Superior-rum - 1 kingsize-säng

Privilege - Rum - 1 kingsize-säng

Standardrum - 1 enkelsäng

Classic-rum - 1 dubbelsäng

Standardrum - 1 dubbelsäng (Compact)

Standardrum - 1 dubbelsäng

Standardrum - 2 enkelsängar

Classic-rum - 2 enkelsängar

Standardrum - 3 enkelsängar

Gästrecensioner för Mercure Birmingham West Hotel

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Vad gäster tycker

Boendets policy

Instruktioner för incheckning

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Tillval

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