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Dao by Dorsett West London

214 USD

/natt

Gj.snitt. for oktober

Dao by Dorsett West London - Image 1

Dao by Dorsett West London - Rom

Dao by Dorsett West London - Rom

Dao by Dorsett West London - Utsikt fra rommet

Dao by Dorsett West London - Resepsjon

Priser for Dao by Dorsett West London

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214 USD

/natt

Gj.snitt. for oktober

Månedlige gjennomsnittspriser

På Dao by Dorsett West London er prisen per natt i gjennomsnitt 140 USD i den billigste måneden (januar) og 283 USD i den dyreste måneden (desember), basert på de siste 12 månedene.

Gjennomsnittspris per natt på Dao by Dorsett West London etter måned, siste 12 måneder (USD)
Måned	Gjennomsnittspris
januar	140 USD
februar	141 USD
mars	198 USD
april	167 USD
mai	184 USD
juni	219 USD
juli	232 USD
august	183 USD
september	224 USD
oktober	214 USD
november	243 USD
desember	283 USD

Dyreste: desember (ca. 283 USD)

Billigste: januar (ca. 140 USD)

Om denne eiendommen

Dra nytte av stedets fasiliteter, som wi-fi (inkludert), concierge-tjenester og bankettsal.

Rom for ikke-røykere
Turistinformasjon
Renseri
Bankettfasiliteter
Bankboks
Sykkelutleie

Beliggenhet

56 Shepherd's Bush Green, Shepherds Bush, London, England, Storbritannia

Westfield London kjøpesenter (0.3 miles)

Holland Park (0.9 miles)

Eventim Apollo (1 miles)

Kensington High Street (1 miles)

Olympia Events (1 miles)

River Thames (1.3 miles)

Mer stedsinformasjon

Romalternativer

10

Dao Studio Terrace

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

269 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

Uteplass

7

Premium One Bedroom Apartment

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 3

409 ft²

Separat spisestue

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

6

Dao Studio Park View

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

269 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

11

Dao Studio Double

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

269 ft²

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

7

Toetasjesleilighet

Romdetaljer

2 Ekstra Store Dobbeltsenger

Sover 4

786 ft²

Separat spisestue

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

6

One Bedroom Apartment

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

366 ft²

Separat spisestue

Klimaanlegg

Oppvarming

Wi-Fi (gratis)

Gjesteomtaler av Dao by Dorsett West London

8.4

Veldig bra

basert på 1 073 verifiserte omtaler

Hva gjestene synes

KI-generert oppsummering basert på nylige gjesteomtaler

På Dao by Dorsett West London roser reisende ofte den praktiske beliggenheten i Shepherd’s Bush og de moderne leilighetsstilte rommene. Tilbakemeldingene er derimot varierende når det gjelder service og vedlikehold, hvor positive møter med personalet veies opp av tidvis forsinkelser, mangler ved rengjøringen og frustrasjon over temperatur eller ventilasjon.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

Hva gjestene synes

På Dao by Dorsett West London roser reisende ofte den praktiske beliggenheten i Shepherd’s Bush og de moderne leilighetsstilte rommene. Tilbakemeldingene er derimot varierende når det gjelder service og vedlikehold, hvor positive møter med personalet veies opp av tidvis forsinkelser, mangler ved rengjøringen og frustrasjon over temperatur eller ventilasjon.

Flere anmeldelser melder om varierende kvalitet og verdi på frokosten, med kald mat og trengsel til tider. Fasiliteter som vaskeriet og utstyret på leilighetene blir satt pris på, men noen nevner dyre eller begrensede bar-/kaféalternativer og en hovedinngang som har vært stengt lenge. Området er lett å utforske til fots nær Westfield og offentlig transport, selv om noen gjester opplevde de nærmeste omgivelsene som litt røffe. Forvent et praktisk utgangspunkt med komfortable studioer, men service og vedlikehold kan være varierende.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Fasiliteter

Gjestene setter pris på leilighetsstilte fasiliteter og det praktiske vaskeriet på stedet. Noen nevner dyre eller begrensede bar-/kaféalternativer, utvannet drikke og at hovedinngangen fortsatt er stengt.

Relaterte gjesteomtaler

10

GUNJAN

7. okt. 2023

·

Overnattet 4 netter

Excellent team and facilities, always enjoyed staying at Dao.

Excellent team and facilities, always enjoyed staying at Dao.

10

Nikita

4. juni 2025

·

Overnattet 2 netter

It was amazing weekend. Spent some time in spa, then had awesome dinner with amazing view. Breakfast was delicious.

It was amazing weekend. Spent some time in spa, then had awesome dinner with amazing view. Breakfast was delicious.

4

Lorenz

12. nov. 2025

·

Overnattet 1 natt

Room 504 leaky shower & wonky toilet seat. Good facilities in apartments

Room 504 leaky shower & wonky toilet seat. Good facilities in apartments

4

Jørgen

27. nov. 2025

·

Overnattet 4 netter

We had previously stayed here as the price is good as well as a nice location. But this time around, it seems like all service levels had dropped quite a bit. Our room had no windows that could open...and the air conditioning unit reset itself every time we tried to adjust fan speed etc. On two occasions we had to ask housekeeping for toilet paper as they had not replenished them even though we were empty. Sometimes we got two towels and two smaller towels, other days we got a different combination all together. There was no plastic bags in the thrash cans either... The breakfast was not great. Often cold and just poor quality on the cooking. Does the cooks not care what they put out...?? And the front main door that is closed, have been closed for two years now...how hard is it to fix the goddamn front door...?!?! Even though this hotel is on the cheaper side for London, it is still not worth the money in my opinion. There are plenty of other options.

We had previously stayed here as the price is good as well as a nice location. But this time around, it seems like all service levels had dropped quite a bit. Our room had no windows that could open...and the air conditioning unit reset itself every time we tried to adjust fan speed etc. On two occasions we had to ask housekeeping for toilet paper as they had not replenished them even though we were empty. Sometimes we got two towels and two smaller towels, other days we got a different combination all together. There was no plastic bags in the thrash cans either... The breakfast was not great. Often cold and just poor quality on the cooking. Does the cooks not care what they put out...?? And the front main door that is closed, have been closed for two years now...how hard is it to fix the goddamn front door...?!?! Even though this hotel is on the cheaper side for London, it is still not worth the money in my opinion. There are plenty of other options.

8

Susan

18. sep. 2024

·

Overnattet 4 netter

Nice location. Would be great if the cafe was open more hours. Terrace room was very nice.

Nice location. Would be great if the cafe was open more hours. Terrace room was very nice.

10

Giuseppina

23. nov. 2024

·

Overnattet 5 netter

Personnel is trained as a super luxury hotel. great bar and breakfast. while you have nearby restaurants, there is no dining in the hotel except at the bar and room service. Great bar food and salads. restaurant,,,,they serve room service and bar service

Personnel is trained as a super luxury hotel. great bar and breakfast. while you have nearby restaurants, there is no dining in the hotel except at the bar and room service. Great bar food and salads. restaurant,,,,they serve room service and bar service

10

MG

4. sep. 2024

·

Overnattet 3 netter

Lovely hotel with great facilities!

Lovely hotel with great facilities!

2

Andrew

13. juli 2025

·

Overnattet 1 natt

Arrived at 1515. Room not ready although check in said to be from 1500. Told it would be 20 mins. Given drink voucher (only cheap beer wine or water). Told someone would call us when room ready. They didn't. Ordered a cocktail. Told it would be 15 mins. It took over half an hour. Had to get barman to get more help to achieve that. Had to ask about room after an hour. Freezer door left open and all iced up. Went for happy hour. Cocktails watered down. Charged full rate. On check out attempted theft by charging for drinks already paid for at time and full rate for happy hour. Claimed this was "a system failure". No admission of the fact that humans input the data in the first place. Grudging apology at best.

Arrived at 1515. Room not ready although check in said to be from 1500. Told it would be 20 mins. Given drink voucher (only cheap beer wine or water). Told someone would call us when room ready. They didn't. Ordered a cocktail. Told it would be 15 mins. It took over half an hour. Had to get barman to get more help to achieve that. Had to ask about room after an hour. Freezer door left open and all iced up. Went for happy hour. Cocktails watered down. Charged full rate. On check out attempted theft by charging for drinks already paid for at time and full rate for happy hour. Claimed this was "a system failure". No admission of the fact that humans input the data in the first place. Grudging apology at best.

10

Mark

10. okt. 2024

·

Overnattet 2 netter

I really enjoyed my stay with Dao. The staff was extremely helpful, and my room was lovely. I especially appreciated the onsite laundry service, which was easy to use and included detergent.

I really enjoyed my stay with Dao. The staff was extremely helpful, and my room was lovely. I especially appreciated the onsite laundry service, which was easy to use and included detergent.

8

LIANG TUNG

25. feb. 2024

·

Overnattet 9 netter

The location of the hotel is quite good. The staffs are friendly. The laundry machines and the driers in the basement are well-designed and serves the hotel guests needs. Somehow, there is no pot, cooker and other necessaries to complement the kitchen facilities within the room, otherwise it will be perfect. The communication effectiveness with the housekeeping staffs can be further imrproved.

The location of the hotel is quite good. The staffs are friendly. The laundry machines and the driers in the basement are well-designed and serves the hotel guests needs. Somehow, there is no pot, cooker and other necessaries to complement the kitchen facilities within the room, otherwise it will be perfect. The communication effectiveness with the housekeeping staffs can be further imrproved.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Renhold

Tilbakemeldingene om renhold er blandet: mange fant rommene plettfrie og ryddige, mens andre rapporterte skitne armaturer, flekkete sengetøy, tette sluker og mugglukt på badet. Konsistensen i rengjøringen varierer.

Relaterte gjesteomtaler

6

Ryan

31. aug. 2024

·

Overnattet 1 natt

Friendly stuff on the door and the desk, room was tidy until went to move the in room sofa to find food and rubbish under it Wi-Fi signal is poor in parts of the hotel and area around the hotel is ok but need to be alert

Friendly stuff on the door and the desk, room was tidy until went to move the in room sofa to find food and rubbish under it Wi-Fi signal is poor in parts of the hotel and area around the hotel is ok but need to be alert

10

Chantal

8. mars 2025

·

Overnattet 2 netter

Third time staying at this hotel. Very convenient location. Not too crowded. Clean

Third time staying at this hotel. Very convenient location. Not too crowded. Clean

4

Stephen

14. sep. 2023

·

Overnattet 1 natt

The room had a very unpleasant smell, something akin to a gym locker room that had not been used for a while, very musty. I think probably emanating from the bathroom. The situation exacerbated by the lack of effective ventilation and no opening windows. I complained to the front desk who said they would investigate, and I requested a change of room. I had to go out at that point and when I returned there was new staff in place who were unaware of my query and the hotel had no option to switch room.

The room had a very unpleasant smell, something akin to a gym locker room that had not been used for a while, very musty. I think probably emanating from the bathroom. The situation exacerbated by the lack of effective ventilation and no opening windows. I complained to the front desk who said they would investigate, and I requested a change of room. I had to go out at that point and when I returned there was new staff in place who were unaware of my query and the hotel had no option to switch room.

4

sujata

7. nov. 2025

·

Overnattet 2 netter

Room wasn’t clean, sink was blocked and came up all the hair and dirt from the po

Room wasn’t clean, sink was blocked and came up all the hair and dirt from the po

6

Enrique

22. apr. 2025

·

Overnattet 1 natt

The room had extras for accommodation. The shower did have a smell of mold. We told the front and they apologize. The beds are stiff and pillows too.

The room had extras for accommodation. The shower did have a smell of mold. We told the front and they apologize. The beds are stiff and pillows too.

4

Marcia Veronica

2. juni 2025

·

Overnattet 3 netter

For a lovely looking hotel, my stay was disappointing. It started with check in where they initially didn't have a record that I also booked breakfast. I provided them with my confirmation which showed that I had selected and paid for breakfast and after investigating from their end they acknowledged that this was the case and resolved the issue on their records. When we went to our apartment, the room had a strong smell of cigarettes and it was clear that whoever stayed in the apartment beforehand was smoking in the room. As a none smoker with a child, staying in this room was not an option so I reported this to the reception and the Manager Victoria was amazing and came to the room and moved me to another apartment that was bigger than the one we were initially in. When it came to going to bed, I was horrified when I pulled back the sheets. There were noticeable blood stains and other stains on the inside of the covers and also some on the outside of the covers on closer inspection. Again I called reception and the Manager Victoria arranged for house keeping to come and change the bedding which they did promptly. Breakfast was okay but I had to bring to the attention of the staff dirty plates and cutlery that was amongst the clean ones. Finally the floor to the corridor where we was staying was not very clean and could have done with being swept up. It was disappointing overall for somewhere that has a lot of potential. I wouldn't stay again.

For a lovely looking hotel, my stay was disappointing. It started with check in where they initially didn't have a record that I also booked breakfast. I provided them with my confirmation which showed that I had selected and paid for breakfast and after investigating from their end they acknowledged that this was the case and resolved the issue on their records. When we went to our apartment, the room had a strong smell of cigarettes and it was clear that whoever stayed in the apartment beforehand was smoking in the room. As a none smoker with a child, staying in this room was not an option so I reported this to the reception and the Manager Victoria was amazing and came to the room and moved me to another apartment that was bigger than the one we were initially in. When it came to going to bed, I was horrified when I pulled back the sheets. There were noticeable blood stains and other stains on the inside of the covers and also some on the outside of the covers on closer inspection. Again I called reception and the Manager Victoria arranged for house keeping to come and change the bedding which they did promptly. Breakfast was okay but I had to bring to the attention of the staff dirty plates and cutlery that was amongst the clean ones. Finally the floor to the corridor where we was staying was not very clean and could have done with being swept up. It was disappointing overall for somewhere that has a lot of potential. I wouldn't stay again.

10

Chelsie

17. des. 2023

·

Overnattet 1 natt

The hotel not only is stunning on the inside, but you can tell they take very good care of their rooms. The entire place was spotless. They had little extra touches in the room that just go above and beyond other hotels. Staff was so friendly upon entering and we even got to check into our room at 10am, which was a wonderful treat after flying all night. 10/10 would recommend this hotel again!

The hotel not only is stunning on the inside, but you can tell they take very good care of their rooms. The entire place was spotless. They had little extra touches in the room that just go above and beyond other hotels. Staff was so friendly upon entering and we even got to check into our room at 10am, which was a wonderful treat after flying all night. 10/10 would recommend this hotel again!

10

Noreen

29. nov. 2023

·

Overnattet 1 natt

I have stayed in the hotel part of this several times but this is my first time in the studio part. Clean, well equipped and comfortable. Nice even for just one night.

I have stayed in the hotel part of this several times but this is my first time in the studio part. Clean, well equipped and comfortable. Nice even for just one night.

10

Paul

31. mai 2023

·

Overnattet 2 netter

Lovely stay - the room was clean and had all the amenities that you could wish for.

Lovely stay - the room was clean and had all the amenities that you could wish for.

10

Darius

15. sep. 2024

·

Overnattet 3 netter

Clean and courteous hotel and staff. A nice area right next to an underground station and major mall. Would recommend

Clean and courteous hotel and staff. A nice area right next to an underground station and major mall. Would recommend

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Rom

Rommene er moderne, godt utformet og ofte romslige med nyttige kjøkkenkroker. Vanlige problemer inkluderer vanskelig å kontrollere AC, ingen vinduer som kan åpnes, sporadisk lukt, mindre vedlikeholdsfeil og ustabil Wi-Fi eller manglende smart-TV-funksjoner.

Relaterte gjesteomtaler

10

Denise

25. feb. 2025

·

Overnattet 2 netter

My stay was wonderful, the staff were helpful and provided exemplary customer service. The decor of the hotel and the apartment rooms is stunning, very luxurious. This is truly a hidden gem, a peaceful luxury retreat.

My stay was wonderful, the staff were helpful and provided exemplary customer service. The decor of the hotel and the apartment rooms is stunning, very luxurious. This is truly a hidden gem, a peaceful luxury retreat.

8

Mil

2. nov. 2023

·

Overnattet 3 netter

Overall a good stay, loved the room Only issue that me and my boyfriend experienced was no smart tv or chrome cast. The room was advertised to have a smart tv but there were only regular channels. Was disappointing as we couldn’t watch movies or play any white noise :(

Overall a good stay, loved the room Only issue that me and my boyfriend experienced was no smart tv or chrome cast. The room was advertised to have a smart tv but there were only regular channels. Was disappointing as we couldn’t watch movies or play any white noise :(

4

Lorenz

12. nov. 2025

·

Overnattet 1 natt

Room 504 leaky shower & wonky toilet seat. Good facilities in apartments

Room 504 leaky shower & wonky toilet seat. Good facilities in apartments

10

Ian

6. nov. 2023

·

Overnattet 2 netter

First time at this location and found it to be excellent. Spacious room with all the amenities. Would thoroughly recommend for a stay with or without utilising the use of the catering facilities.

First time at this location and found it to be excellent. Spacious room with all the amenities. Would thoroughly recommend for a stay with or without utilising the use of the catering facilities.

4

Jørgen

27. nov. 2025

·

Overnattet 4 netter

We had previously stayed here as the price is good as well as a nice location. But this time around, it seems like all service levels had dropped quite a bit. Our room had no windows that could open...and the air conditioning unit reset itself every time we tried to adjust fan speed etc. On two occasions we had to ask housekeeping for toilet paper as they had not replenished them even though we were empty. Sometimes we got two towels and two smaller towels, other days we got a different combination all together. There was no plastic bags in the thrash cans either... The breakfast was not great. Often cold and just poor quality on the cooking. Does the cooks not care what they put out...?? And the front main door that is closed, have been closed for two years now...how hard is it to fix the goddamn front door...?!?! Even though this hotel is on the cheaper side for London, it is still not worth the money in my opinion. There are plenty of other options.

We had previously stayed here as the price is good as well as a nice location. But this time around, it seems like all service levels had dropped quite a bit. Our room had no windows that could open...and the air conditioning unit reset itself every time we tried to adjust fan speed etc. On two occasions we had to ask housekeeping for toilet paper as they had not replenished them even though we were empty. Sometimes we got two towels and two smaller towels, other days we got a different combination all together. There was no plastic bags in the thrash cans either... The breakfast was not great. Often cold and just poor quality on the cooking. Does the cooks not care what they put out...?? And the front main door that is closed, have been closed for two years now...how hard is it to fix the goddamn front door...?!?! Even though this hotel is on the cheaper side for London, it is still not worth the money in my opinion. There are plenty of other options.

6

Marco

6. des. 2024

·

Overnattet 3 netter

The hotel was well located for our purposes as we were coming over LHR and had some activities around Kensington. Unfortunately we had an issue with the room which has been warm, stuffy and somehow not good smelling. As we know now, it is not allowed to have windows to be opened in London hotels. We applied with our issue at the reception daily and they were trying to help with technical support and so but finally nothing changed. The bad smell came out of the bath room where there was no air suction in work. As we have been a lot under way we did not change the room, also hoping that somehow things may change over our 4-day stay. We also had asked for glutenfree breakfast in advance and the reply was „we will take care about you“. I will not bother you with details but can say the glutenfree food is not in Daos mind and the breakfast was the poorest I have had in hotels so far. Sortiment and quality. I feel sorry for that, but will not book any Dao for us personnally.

The hotel was well located for our purposes as we were coming over LHR and had some activities around Kensington. Unfortunately we had an issue with the room which has been warm, stuffy and somehow not good smelling. As we know now, it is not allowed to have windows to be opened in London hotels. We applied with our issue at the reception daily and they were trying to help with technical support and so but finally nothing changed. The bad smell came out of the bath room where there was no air suction in work. As we have been a lot under way we did not change the room, also hoping that somehow things may change over our 4-day stay. We also had asked for glutenfree breakfast in advance and the reply was „we will take care about you“. I will not bother you with details but can say the glutenfree food is not in Daos mind and the breakfast was the poorest I have had in hotels so far. Sortiment and quality. I feel sorry for that, but will not book any Dao for us personnally.

10

Ebere

16. mai 2024

·

Overnattet 2 netter

I like the hotel a lot. The internet in the Dao by Dorsett tends to disconnect when not actively in use. That seems to be the only thing I don’t like. Other than that, I totally love the hotel and would stay here again

I like the hotel a lot. The internet in the Dao by Dorsett tends to disconnect when not actively in use. That seems to be the only thing I don’t like. Other than that, I totally love the hotel and would stay here again

10

Jennifer

4. mai 2025

·

Overnattet 3 netter

Very good, nice, spacious room

Very good, nice, spacious room

10

Sara

2. okt. 2024

·

Overnattet 2 netter

Stayed in standard studio flat. Nice, clean and modern. Friendly and professional staff. 5 mins walk to Westfield shopping centre.

Stayed in standard studio flat. Nice, clean and modern. Friendly and professional staff. 5 mins walk to Westfield shopping centre.

8

Erwin

15. okt. 2023

·

Overnattet 8 netter

We enjoyed our stay there overall but there were two problems. The wifi network disconnects devices after only a few minutes of inactivity. This makes it difficult to work, as incoming messages/emails don't arrive. We were very frustrated by this trait. A secondary problem was the room was too hot at night, despite our turning the thermostat down to its minimum of 19 degrees. We could not get the room cooler than that. We ended up sleeping on top of the bed covers.

We enjoyed our stay there overall but there were two problems. The wifi network disconnects devices after only a few minutes of inactivity. This makes it difficult to work, as incoming messages/emails don't arrive. We were very frustrated by this trait. A secondary problem was the room was too hot at night, despite our turning the thermostat down to its minimum of 19 degrees. We could not get the room cooler than that. We ended up sleeping on top of the bed covers.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Service

Mange gjester fremhever vennlig og hjelpsomt personale, smidig rombytte og sporadiske oppgraderinger. Andre opplevde treg eller underbemannet innsjekking, uhøflig behandling, feil på regningen og vanskeligheter med å få løst problemer.

Relaterte gjesteomtaler

10

Razique

29. sep. 2024

·

Overnattet 1 natt

Excellent hotel brilliant service and thank you for the manger who have upgraded our room and for the amenities

Excellent hotel brilliant service and thank you for the manger who have upgraded our room and for the amenities

2

Simon

18. nov. 2024

·

Overnattet 3 netter

Service - The hotel is understaffed so it takes an eon to get through to the front desk and long wait times if you go in person. I wanted to change my initial room because it was next to the elevator and too noisy for me. Staff and management told me the hotel was fully booked. Eventually I had my room changed but I later checked both Expedia and the hotel’s own website - plenty of free rooms were available for booking. Room service - for the apartment rooms, if you are staying less than one week, you have to request housekeeping. Nevertheless at 3.40pm on my second day I requested my room was cleaned. At 9.30pm when I returned I discovered it had not been cleaned. It was eventually done after a second request by 10.15pm. Noise - in my new room I heard hammering all afternoon. I mentioned this to reception and was told they would investigate but that there was no construction work in the hotel (this was a surprise to me as I literally bumped into a worksman with building materials in the lift. Anyway, later that evening (at 10pm) just as I was trying to get to sleep the hammering started again. I called reception and was told that the work was going on in the restaurant and that they would put a stop to it. The noise did stop. On Saturday afternoon as I was sitting foyer the hammering started again. Room - tiny bathroom/no bath. Shower had very low pressure. Bizarre/uncomfortable furniture. No table or dining chairs despite having a kitchenette. Uncomfortable bed.

Service - The hotel is understaffed so it takes an eon to get through to the front desk and long wait times if you go in person. I wanted to change my initial room because it was next to the elevator and too noisy for me. Staff and management told me the hotel was fully booked. Eventually I had my room changed but I later checked both Expedia and the hotel’s own website - plenty of free rooms were available for booking. Room service - for the apartment rooms, if you are staying less than one week, you have to request housekeeping. Nevertheless at 3.40pm on my second day I requested my room was cleaned. At 9.30pm when I returned I discovered it had not been cleaned. It was eventually done after a second request by 10.15pm. Noise - in my new room I heard hammering all afternoon. I mentioned this to reception and was told they would investigate but that there was no construction work in the hotel (this was a surprise to me as I literally bumped into a worksman with building materials in the lift. Anyway, later that evening (at 10pm) just as I was trying to get to sleep the hammering started again. I called reception and was told that the work was going on in the restaurant and that they would put a stop to it. The noise did stop. On Saturday afternoon as I was sitting foyer the hammering started again. Room - tiny bathroom/no bath. Shower had very low pressure. Bizarre/uncomfortable furniture. No table or dining chairs despite having a kitchenette. Uncomfortable bed.

4

Jack

10. mars 2023

·

Overnattet 1 natt

Girl on the front desk was incredibly rude and unwelcoming. Told her my name and that I was here to check in, but wasn’t acknowledged, so repeated myself. Then asked me if I was at the right desk, I confirmed. Repeated my name. She then said “what’s your name” so I told her again, to which she said “what’s your first name only”. Then after finding my booking pronounced my name wrong. At this point she made a phone call, unrelated to my booking. I wanted to ask some questions and book in for dinner and breakfast. However she didn’t get off the phone, only passed me my room key while still on the phone. The room was grubby, dirty finger marks on the bathroom door, both sides. The actual handle was sticky and greasy. The metal shelves in the oven were grimy and covered in food still. Shelf in the wardrobe was dirty and dusty. There was a hair and a dead spider in my bedding. Overall was just dirty. My room key stopped working, so had to go back to reception, and queued for 20 mins to get to speak to someone. Very understaffed and slow. Bed was comfortable though, and TV is a good size. However doesn’t have smart apps for streaming. Would I return? Despite being in the area a lot, no I wouldn’t, I shall go back to my usual hotel.

Girl on the front desk was incredibly rude and unwelcoming. Told her my name and that I was here to check in, but wasn’t acknowledged, so repeated myself. Then asked me if I was at the right desk, I confirmed. Repeated my name. She then said “what’s your name” so I told her again, to which she said “what’s your first name only”. Then after finding my booking pronounced my name wrong. At this point she made a phone call, unrelated to my booking. I wanted to ask some questions and book in for dinner and breakfast. However she didn’t get off the phone, only passed me my room key while still on the phone. The room was grubby, dirty finger marks on the bathroom door, both sides. The actual handle was sticky and greasy. The metal shelves in the oven were grimy and covered in food still. Shelf in the wardrobe was dirty and dusty. There was a hair and a dead spider in my bedding. Overall was just dirty. My room key stopped working, so had to go back to reception, and queued for 20 mins to get to speak to someone. Very understaffed and slow. Bed was comfortable though, and TV is a good size. However doesn’t have smart apps for streaming. Would I return? Despite being in the area a lot, no I wouldn’t, I shall go back to my usual hotel.

10

Alaa

6. mai 2025

·

Overnattet 6 netter

Check in and check out were seamless and easy. Viraj at the front desk was always helpful and friendly. I have been a Dorsett client since 2014 and it is always my preferred stay in London.

Check in and check out were seamless and easy. Viraj at the front desk was always helpful and friendly. I have been a Dorsett client since 2014 and it is always my preferred stay in London.

4

E

12. feb. 2025

·

Overnattet 1 natt

Carpet in bedroom was dirty; a real no-no. Registering team were pretty useless and it took 20 minutes to book in and the same time to book out. The breakfast was outrageously expensive with poor selection for the price of £30 with NO service available

Carpet in bedroom was dirty; a real no-no. Registering team were pretty useless and it took 20 minutes to book in and the same time to book out. The breakfast was outrageously expensive with poor selection for the price of £30 with NO service available

10

Derek

25. juli 2025

·

Overnattet 6 netter

Very walkable area with the Dao being the best hotel in the Shepherd Bush community. Great shopping with the Westfield Mall being only a 5 minute walk. We were moved to another room because the first room AC went out. Hotel staff promptly moved us to a comfy room with great AC.

Very walkable area with the Dao being the best hotel in the Shepherd Bush community. Great shopping with the Westfield Mall being only a 5 minute walk. We were moved to another room because the first room AC went out. Hotel staff promptly moved us to a comfy room with great AC.

2

Lisa

4. okt. 2023

·

Overnattet 2 netter

I'll be raising a charge back on this stay as well I didn't stay. On arrival it became apparent they didn't have a room that was accessible by stairs, something I had requested. They attempted to move me to the main hotel however the room had stains and didn't meet my required needs. Despite being told I wouldn't be charged, after days of the payment being pending I was charged in full for a room I spent 30 seconds in. The keya were returned on Friday at 4pm but no one at the hotel keeps their word. Avoid at all costs if you want real 4 star service

I'll be raising a charge back on this stay as well I didn't stay. On arrival it became apparent they didn't have a room that was accessible by stairs, something I had requested. They attempted to move me to the main hotel however the room had stains and didn't meet my required needs. Despite being told I wouldn't be charged, after days of the payment being pending I was charged in full for a room I spent 30 seconds in. The keya were returned on Friday at 4pm but no one at the hotel keeps their word. Avoid at all costs if you want real 4 star service

10

Natalia

20. sep. 2024

·

Overnattet 3 netter

I would like to extend a special thank you to the staff, who went above and beyond to make our stay as enjoyable as possible. The front desk was friendly, helpful with my languages( I was need a special help), engineering staff was prompt to check my oven in the room. I highly recommend Dao by Dorsett to anyone visiting West area of London or need to stay close to Heathrow airport and on the same time close to centre of city. The hotel is truly exceptional, and I will definitely be returning again in the future

I would like to extend a special thank you to the staff, who went above and beyond to make our stay as enjoyable as possible. The front desk was friendly, helpful with my languages( I was need a special help), engineering staff was prompt to check my oven in the room. I highly recommend Dao by Dorsett to anyone visiting West area of London or need to stay close to Heathrow airport and on the same time close to centre of city. The hotel is truly exceptional, and I will definitely be returning again in the future

10

Susan

20. sep. 2024

·

Overnattet 11 netter

It was WONDERFUL. Treated like Family, made to feel at home. Staff went out of their way to be helpful. Room was excellent well worth the price. Fabulous morning breakfast Buffet.

It was WONDERFUL. Treated like Family, made to feel at home. Staff went out of their way to be helpful. Room was excellent well worth the price. Fabulous morning breakfast Buffet.

2

Andrew

13. juli 2025

·

Overnattet 1 natt

Arrived at 1515. Room not ready although check in said to be from 1500. Told it would be 20 mins. Given drink voucher (only cheap beer wine or water). Told someone would call us when room ready. They didn't. Ordered a cocktail. Told it would be 15 mins. It took over half an hour. Had to get barman to get more help to achieve that. Had to ask about room after an hour. Freezer door left open and all iced up. Went for happy hour. Cocktails watered down. Charged full rate. On check out attempted theft by charging for drinks already paid for at time and full rate for happy hour. Claimed this was "a system failure". No admission of the fact that humans input the data in the first place. Grudging apology at best.

Arrived at 1515. Room not ready although check in said to be from 1500. Told it would be 20 mins. Given drink voucher (only cheap beer wine or water). Told someone would call us when room ready. They didn't. Ordered a cocktail. Told it would be 15 mins. It took over half an hour. Had to get barman to get more help to achieve that. Had to ask about room after an hour. Freezer door left open and all iced up. Went for happy hour. Cocktails watered down. Charged full rate. On check out attempted theft by charging for drinks already paid for at time and full rate for happy hour. Claimed this was "a system failure". No admission of the fact that humans input the data in the first place. Grudging apology at best.

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KI-generert oppsummering basert på nylige gjesteomtaler

Beliggenhet

Veldig praktisk for Shepherd’s Bush, med Westfield og flere t-bane-/bussalternativer i nærheten. Noen gjester følte at det umiddelbare området kunne virke litt røft.

Relaterte gjesteomtaler

8

Andrea

4. des. 2024

·

Overnattet 10 netter

The hotel is located in a very convenient location in Shepherds Bush area. Bus stop is directly outside of the hotel for added convenience of getting around London. The Westfield mall is within walking distance.

The hotel is located in a very convenient location in Shepherds Bush area. Bus stop is directly outside of the hotel for added convenience of getting around London. The Westfield mall is within walking distance.

8

Reynette

28. okt. 2024

·

Overnattet 2 netter

Beautifully decorated and a two minute walk from the O2! The area is a tiny bit dodgy. There were a group of individuals sitting outside the building next door for most of the day who seemed to be on drugs and were covered in blood.

Beautifully decorated and a two minute walk from the O2! The area is a tiny bit dodgy. There were a group of individuals sitting outside the building next door for most of the day who seemed to be on drugs and were covered in blood.

10

Lai Yu Loretta

6. juni 2025

·

Overnattet 9 netter

Excellent location, very close to Westfield shopping mall

Excellent location, very close to Westfield shopping mall

10

Lydia

2. mai 2024

·

Overnattet 3 netter

Great value for money. The area has quite an urban edge with an incredible selection of places to eat. Best shopping with Westfield on the doorstep!

Great value for money. The area has quite an urban edge with an incredible selection of places to eat. Best shopping with Westfield on the doorstep!

8

Yoke Eng

16. juni 2025

·

Overnattet 4 netter

Good location - near to mall and train station

Good location - near to mall and train station

10

wendy

6. juni 2024

·

Overnattet 5 netter

In the middle of everything. Close to Westfield mall that has lots of shops and eating places.

In the middle of everything. Close to Westfield mall that has lots of shops and eating places.

8

Amir

16. mai 2024

·

Overnattet 7 netter

Staff was nice, facilities were good, but poor dirty neighborhood made it less worth the money

Staff was nice, facilities were good, but poor dirty neighborhood made it less worth the money

10

Michelle

24. mai 2023

·

Overnattet 3 netter

Dao by Dorsett is a very well-appointed hotel in a location that has lots of amenities and is easy to get to by tube. It's in a lively neighbourhood that is easily accessible to both attractions and Heathrow.

Dao by Dorsett is a very well-appointed hotel in a location that has lots of amenities and is easy to get to by tube. It's in a lively neighbourhood that is easily accessible to both attractions and Heathrow.

10

steve

5. apr. 2025

·

Overnattet 1 natt

Very nice stay in a great location for a gig at the Shepherds Bush Empire

Very nice stay in a great location for a gig at the Shepherds Bush Empire

10

Darius

15. sep. 2024

·

Overnattet 3 netter

Clean and courteous hotel and staff. A nice area right next to an underground station and major mall. Would recommend

Clean and courteous hotel and staff. A nice area right next to an underground station and major mall. Would recommend

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Servering

Frokostkvaliteten er varierende, med gjentatte klager på kald mat, trengsel og dårlig verdi eller høye priser. Noen gjester likte frokosten eller maten i baren.

Relaterte gjesteomtaler

10

Nikita

4. juni 2025

·

Overnattet 2 netter

It was amazing weekend. Spent some time in spa, then had awesome dinner with amazing view. Breakfast was delicious.

It was amazing weekend. Spent some time in spa, then had awesome dinner with amazing view. Breakfast was delicious.

10

Sheung Nim

10. aug. 2025

·

Overnattet 2 netter

Bed is firm . Breakfast is good.

Bed is firm . Breakfast is good.

6

Lin

6. apr. 2023

·

Overnattet 1 natt

The room is quite spacious and clean, and the location is close to bus stop and underground station. Westfield shopping center is just few minutes walking distance. But the breakfast was such a disaster, very narrow aisles between tables, not enough staff and food to be served during peak hours, everyone was suffering including the staff. It was a terrible service I have to say. I never experienced such a situation in a 4 star hotel/apartment with about £200 nightly rate. In general, it’s not worth the money.

The room is quite spacious and clean, and the location is close to bus stop and underground station. Westfield shopping center is just few minutes walking distance. But the breakfast was such a disaster, very narrow aisles between tables, not enough staff and food to be served during peak hours, everyone was suffering including the staff. It was a terrible service I have to say. I never experienced such a situation in a 4 star hotel/apartment with about £200 nightly rate. In general, it’s not worth the money.

4

Jørgen

27. nov. 2025

·

Overnattet 4 netter

We had previously stayed here as the price is good as well as a nice location. But this time around, it seems like all service levels had dropped quite a bit. Our room had no windows that could open...and the air conditioning unit reset itself every time we tried to adjust fan speed etc. On two occasions we had to ask housekeeping for toilet paper as they had not replenished them even though we were empty. Sometimes we got two towels and two smaller towels, other days we got a different combination all together. There was no plastic bags in the thrash cans either... The breakfast was not great. Often cold and just poor quality on the cooking. Does the cooks not care what they put out...?? And the front main door that is closed, have been closed for two years now...how hard is it to fix the goddamn front door...?!?! Even though this hotel is on the cheaper side for London, it is still not worth the money in my opinion. There are plenty of other options.

We had previously stayed here as the price is good as well as a nice location. But this time around, it seems like all service levels had dropped quite a bit. Our room had no windows that could open...and the air conditioning unit reset itself every time we tried to adjust fan speed etc. On two occasions we had to ask housekeeping for toilet paper as they had not replenished them even though we were empty. Sometimes we got two towels and two smaller towels, other days we got a different combination all together. There was no plastic bags in the thrash cans either... The breakfast was not great. Often cold and just poor quality on the cooking. Does the cooks not care what they put out...?? And the front main door that is closed, have been closed for two years now...how hard is it to fix the goddamn front door...?!?! Even though this hotel is on the cheaper side for London, it is still not worth the money in my opinion. There are plenty of other options.

4

E

12. feb. 2025

·

Overnattet 1 natt

Carpet in bedroom was dirty; a real no-no. Registering team were pretty useless and it took 20 minutes to book in and the same time to book out. The breakfast was outrageously expensive with poor selection for the price of £30 with NO service available

Carpet in bedroom was dirty; a real no-no. Registering team were pretty useless and it took 20 minutes to book in and the same time to book out. The breakfast was outrageously expensive with poor selection for the price of £30 with NO service available

8

Callum

30. nov. 2024

·

Overnattet 2 netter

Lovely hotel, upgraded for free to a suite - the only thing that wasn’t great was the temperature of breakfast, could have been hotter but was lovely

Lovely hotel, upgraded for free to a suite - the only thing that wasn’t great was the temperature of breakfast, could have been hotter but was lovely

8

Douglas

5. apr. 2025

·

Overnattet 1 natt

Lovely modern hotel, ideal for concerts or shows at the Shepherds Bush empire. However we chose to have lunch at the hotel restaurant, big mistake. Poor food hugely overpriced. Would stay again but eat elsewhere.

Lovely modern hotel, ideal for concerts or shows at the Shepherds Bush empire. However we chose to have lunch at the hotel restaurant, big mistake. Poor food hugely overpriced. Would stay again but eat elsewhere.

10

Giuseppina

23. nov. 2024

·

Overnattet 5 netter

Personnel is trained as a super luxury hotel. great bar and breakfast. while you have nearby restaurants, there is no dining in the hotel except at the bar and room service. Great bar food and salads. restaurant,,,,they serve room service and bar service

Personnel is trained as a super luxury hotel. great bar and breakfast. while you have nearby restaurants, there is no dining in the hotel except at the bar and room service. Great bar food and salads. restaurant,,,,they serve room service and bar service

4

Philip

15. nov. 2023

·

Overnattet 1 natt

Breakfast was dreadful-cold and poor quality and it cost an additional £20

Breakfast was dreadful-cold and poor quality and it cost an additional £20

10

Susan

20. sep. 2024

·

Overnattet 11 netter

It was WONDERFUL. Treated like Family, made to feel at home. Staff went out of their way to be helpful. Room was excellent well worth the price. Fabulous morning breakfast Buffet.

It was WONDERFUL. Treated like Family, made to feel at home. Staff went out of their way to be helpful. Room was excellent well worth the price. Fabulous morning breakfast Buffet.

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10

Debra

for 3 uker siden

·

Overnattet 2 netter

Hotel was very good , our room had everything we needed and more , excellent kitchenette !!!! The hotel is decorated beautifully.

Hotel was very good , our room had everything we needed and more , excellent kitchenette !!!! The hotel is decorated beautifully.

8

Timothy

23. sep. 2026

·

Overnattet 6 netter

Starting at when entering the lobby it’s definitely clean. Well maintained. No garbage lying around nor any bad odor lingering. Staff was accommodating too due to the elevator/ lift being out of order the first day we arrived we had to take the emergency exit stair case from the ground level to the sixth floor but luckily a staff member was kind enough to help us out carry our heaviest luggage. There was enough staff on the property to help with anything needed. The room was nice. Queen side bed with a bathroom and pull out couch. Great options in the room such as the tiny stove, sink, and microwave as we used it for one or two night to have dinner in. The only thing is the showers can be a bit cleaner. Along the show door and corners was not the cleanest. The best amenity was the laundry room. No need to pay or even bring your own laundry detergent since it’s provided already. The only thing is bring your own dryer sheets if you want.

Starting at when entering the lobby it’s definitely clean. Well maintained. No garbage lying around nor any bad odor lingering. Staff was accommodating too due to the elevator/ lift being out of order the first day we arrived we had to take the emergency exit stair case from the ground level to the sixth floor but luckily a staff member was kind enough to help us out carry our heaviest luggage. There was enough staff on the property to help with anything needed. The room was nice. Queen side bed with a bathroom and pull out couch. Great options in the room such as the tiny stove, sink, and microwave as we used it for one or two night to have dinner in. The only thing is the showers can be a bit cleaner. Along the show door and corners was not the cleanest. The best amenity was the laundry room. No need to pay or even bring your own laundry detergent since it’s provided already. The only thing is bring your own dryer sheets if you want.

8

Steven

15. sep. 2026

·

Overnattet 1 natt

Decent enough hotel, nothing mind-blowing but clean and well located

Decent enough hotel, nothing mind-blowing but clean and well located

6

Mikael

10. sep. 2026

·

Overnattet 1 natt

Good rooms and locations, but service issues. Vending machines provided in Lobby which in principle is good, but it took my money without providing product, and staff had zero interest to support. As a company you need to take responsibility for what you offer within the premises. There was no soap/schampoo in room and no phone support. Drinking water needs to be collected from lobby, not in room or floor level. Not possible to borrow electric plug converters. Breakfast not worth the cost. in all, several smaller improvements needed regarding service level.

Good rooms and locations, but service issues. Vending machines provided in Lobby which in principle is good, but it took my money without providing product, and staff had zero interest to support. As a company you need to take responsibility for what you offer within the premises. There was no soap/schampoo in room and no phone support. Drinking water needs to be collected from lobby, not in room or floor level. Not possible to borrow electric plug converters. Breakfast not worth the cost. in all, several smaller improvements needed regarding service level.

6

Kole

5. sep. 2026

·

Overnattet 5 netter

I have stayed at this hotel almost every year, usually choosing between Dorsett and Dao, so I was particularly shocked by what I witnessed on this occasion. I became aware of a very serious situation involving a female guest who appeared extremely frightened and concerned for her safety following events that had occurred at the hotel. I was deeply concerned by the way her concerns were handled by the reception and other members of staff. Two members of the reception team appeared to remain focused on their screens rather than giving the guest their full attention, while several male members of staff surrounded her and appeared dismissive of her concerns. In particular, one member of the front-desk team was, in my view, extremely rude and dismissive towards a guest who was clearly distressed. Given the nature and seriousness of what the guest was reporting, I was extremely concerned that I did not see any appropriate safeguarding response or any apparent attempt to involve the police or other appropriate authorities. I appreciate that there may be information I was not aware of, but the manner in which the situation appeared to be handled was extremely troubling. What concerned me further was that, after the guest had left the reception area, members of the front-desk team appeared to laugh. In the circumstances, I found this completely inappropriate and very upsetting to witness. I will strongly reconsider whether I will stay here again.

I have stayed at this hotel almost every year, usually choosing between Dorsett and Dao, so I was particularly shocked by what I witnessed on this occasion. I became aware of a very serious situation involving a female guest who appeared extremely frightened and concerned for her safety following events that had occurred at the hotel. I was deeply concerned by the way her concerns were handled by the reception and other members of staff. Two members of the reception team appeared to remain focused on their screens rather than giving the guest their full attention, while several male members of staff surrounded her and appeared dismissive of her concerns. In particular, one member of the front-desk team was, in my view, extremely rude and dismissive towards a guest who was clearly distressed. Given the nature and seriousness of what the guest was reporting, I was extremely concerned that I did not see any appropriate safeguarding response or any apparent attempt to involve the police or other appropriate authorities. I appreciate that there may be information I was not aware of, but the manner in which the situation appeared to be handled was extremely troubling. What concerned me further was that, after the guest had left the reception area, members of the front-desk team appeared to laugh. In the circumstances, I found this completely inappropriate and very upsetting to witness. I will strongly reconsider whether I will stay here again.

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