Name: Residence Inn by Marriott Charlotte City Center
Address: 220 East Trade Street, Suite 1400, Uptown Charlotte, Charlotte, North Carolina, USA, Charlotte, Mecklenburg County, US
Price range: 129 $–620 $ per night
Rating: 9.13

Was Gäste sagen

Im Residence Inn by Marriott Charlotte City Center loben Reisende durchweg die zentrale Lage im Uptown-Viertel in der Nähe des Spectrum Center, die sauberen und geräumigen Suiten mit Küchen und Stadtblick sowie das freundliche und hilfsbereite Personal an der Rezeption, beim Valet-Service und im Housekeeping.

Wiederkehrende Kritikpunkte sind langsame oder überfüllte Aufzüge und die verwirrende, gebührenpflichtige Garage, die mit dem gleichzeitig gelegenen AC Hotel geteilt wird. Das Frühstück ist zwar praktisch, aber von ungleichbleibender Qualität und wird nicht immer rechtzeitig aufgefüllt, während die Rooftop-Bar für ihren Stadtblick und die angebotenen Speisen gelobt wird, obwohl sie manchmal geschlossen oder teuer ist. Einige Gäste erwähnen Straßenlärm, die nahegelegene Bushaltestelle und die sichtbare Obdachlosigkeit, die ihren Komfort im Freien beeinträchtigen. Insgesamt ist mit einer modernen, zentral gelegenen Basis zu rechnen, die sich gut für Veranstaltungen eignet, jedoch gelegentliche betriebliche Schwierigkeiten auftreten können.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die Rooftop-Bar und das Fitnesscenter erhalten Lob, und viele schätzen die angeschlossene Garage. Gäste berichten jedoch wiederholt von langen Wartezeiten oder Ausfällen der Aufzüge und empfinden das Einchecken im gemeinsamen Gebäude und das kostenpflichtige Selbst-/Valet-Parken als verwirrend und kostspielig.

Reinigung

Die meisten Bewertungen beschreiben sehr saubere, gepflegte Zimmer und öffentliche Bereiche. Einige berichten von Problemen wie Haaren im Bett, Gerüchen oder Rauchgeruch oder übersehenen Stellen.

Zimmer

Die Suiten sind geräumig und komfortabel und verfügen über Küchen und Stadtblick. Zu den Nachteilen gehören unbequeme Schlafsofas, gelegentliche Probleme mit dem Grundriss oder den TV-Kabeln, Lärm von den Stockwerken unterhalb der Rooftop-Bar sowie vereinzelt Probleme wie laute Klimaanlage oder kein heißes Wasser.

Dienstleistung

Das Personal wird häufig für seine Freundlichkeit, Hilfsbereitschaft und Effizienz gelobt, wobei besonders die Concierge- und Rezeptionserlebnisse hervorstechen. Einige Gäste erlebten Personalmangel, lange Warteschlangen beim Check-in oder unfreundliches/unreagierendes Personal, und ein Aufenthalt war von einer Überbuchung betroffen.

Ähnliche Gästebewertungen

2

Melissa

3. Juni 2024

·

Aufenthalt am 1 Nacht

So disappointed! Booked and paid for the room in Sept. 2023 to stay June 1, 2024. We should have been able to check in at 3:00. At 4:30 the lobby was still full of people unable to check in because the rooms weren’t ready. We left to attend a concert. I called the hotel at 7:00 to tell them that we would be staying and would be there to check in after the concert. I was told that was fine and my reservation was confirmed. When we arrived to the hotel around midnight, we were told that we no longer had a room, along with numerous other guests. After much back and forth with the staff at the counter, the manager refused to come out to speak with anyone, we were given a “comp” room 45 minutes away. When we arrived there around 1:30 am, it was evident that the facility was less than par. My original reservation with Marriott was almost $400 for the night, the “comp” room was $73 for the night. This trip was a gift for my husband and not nearly the experience that we had hoped for.

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10

Howard

22. Apr. 2024

·

Aufenthalt am 1 Nacht

Our stay at the Residence Inn Charlotte City Center was absolutely PERFECT. Jazz (Check-In Desk) on the 14th floor was Superior in her welcoming and customer service. Jazz provided clear and concise details on the amenities with 5 star class and articulation. Our room was immaculate. Clean, fresh, spotless. The views of the queen city of Charlotte from the hotel room as well as the roof top dining was nothing short of AMAZING. All the guest we met were very friendly as well. Thank you Jazz and Mr. Cote for an unforgettable wonderful experience.

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10

Joe

15. Sept. 2025

·

Aufenthalt am 2 Nächte

Nice clean rooms in a convenient location and good safety measures for entering the building. The staff was not only friendly but very quick at check-in/out. Great overall stay.

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6

Ken

20. Okt. 2024

·

Aufenthalt am 1 Nacht

The property was nice. Clean room with everything we needed. Food was good at the restaurant with fast service. The negative is that we had to wait over an hour to get checked in. There was only one person working the desk. Carol was spectacular when we finally got to the check in desk. She had a big smile on her face even though she was the only one working. Management definitely screwed up on this weekend with a Morgan Wallen concert at the stadium down the street. We missed our dinner reservation with friends due to waiting so long to check in. No luggage cart to be found so we hauled all our luggage ourselves and stood in line in a very warm elevator lobby. Other than that, it was a good experience.

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6

Mei-Hui

25. Dez. 2024

·

Aufenthalt am 2 Nächte

The parking was a bit confusing. The receptionist who answered the phone was VERY RUDE AND HANG UP OUR PHONE when we called to check. We got different instructions from a parking guy when arriving. He told us to park at P1 and put our parking card on the dashboard. We called the hotel receptionist to check. She was VERY RUDE AND HANG UP OUR PHONE!!! Finally when we arrived at 14F to check in. She saw us and left without hello. We were standing at 14F at an empty reception desk confused and exhausted at midnight after 15 hour drive during our Christmas vacation. How nice was it!! Advice for that lady - if you hate your job, don’t do it!!

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10

Adelaine

11. Juli 2025

·

Aufenthalt am 1 Nacht

Your entire staff was great. Check in was flawless and Brian provided exceptional concierge service and is truly an asset to your company.

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10

Paul

6. Juli 2025

·

Aufenthalt am 2 Nächte

We had a quick weekend away as a couple and enjoyed the Residence Inn Charlotte City Center greatly! It was in the perfect location, clean and comfortable, and easy to navigate (for a in-city hotel). The room was very spacious and well equipped with beautiful views. But for us it was the staff that set this place apart. Our pre-registration requests were honored without having to bring them up again. They were always helpful with answers to questions, greeting us, and smiling. Even when we returned to the room late on July 4 and found leak in the ceiling, the staff moved us within 10 minutes of phoning apologetically to an upgraded room. When we return to CLT we will seek out this property again.

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4

Kristina

17. Jan. 2024

·

Room was fine. Location was great. Unfortunately though the lack of staff at this hotel made this a hotel I would definitely not recommend or stay here again. When we arrived to check in no one was at the front desk. There was a sign saying they would be back soon which they were. Ok - no big deal. Throughout the stay I found the front desk people to not be knowledgeable about the area around the hotel. The day we were checking out (a Sunday) I had tried calling the front desk all morning with no answer. I finally went to the front desk, same sign saying they would be back soon. Soon apparently is relative because there was no one at the front desk almost the entire morning (I never did see anyone). Several problems with no one being around to help or answer questions. One of those problems is if you have to get back into the hotel from the parking garage (several floors beneath the hotel) and no longer have your key you are relying on someone at the front desk to buzz you in. Thank goodness the guests at this hotel helped each other out that morning and we were all talking about the lack of staff.

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10

Michael

31. Aug. 2025

·

Aufenthalt am 1 Nacht

The concierge, Eric was fountain of information about the area. He was able to give amazing recommendations for restaurants, entertainment and things to do all around Charlotte. Just because of his personality and his ability to get people checked into their rooms I would highly recommend that you stay here.

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10

Hillary

29. Sept. 2025

·

Aufenthalt am 2 Nächte

The hotel staff were extremely friendly and helpful. I will stay at this hotel the next time I am in Charlotte, NC. Amazing experience! Beautiful hotel with beautiful views of the city. Great location. The rooftop restaurant is delicious and very scenic. The AC restaurant was good to go to for some late night food and a night cap. Their breakfast had plenty of options and that really means a lot because I am very limited with a special diet that I have to abide by.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Erstklassige Lage im Uptown-Viertel gegenüber dem Spectrum Center und fußläufig zu Bank of America Stadium, Bahnstationen, Restaurants und Bars. Mehrere Gäste weisen auf die nahegelegene Bushaltestelle, die sichtbare Obdachlosigkeit und gelegentlichen Straßenlärm hin.

Gastronomie

Das kostenlose Frühstück ist praktisch, aber von wechselnder Qualität, wobei es Berichte über eine begrenzte Auswahl und langsame Auffüllung neben positiven Bemerkungen gibt. Das Rooftop-Restaurant/die Bar erhält starke Bewertungen für die Aussicht und die angebotenen Speisen, kann aber teuer oder vorübergehend geschlossen sein.

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $256	15	16 $381	17 $183	18 $214	19 $325
20 $140	21 $175	22 $230	23 $505	24 $166	25 $190	26 $199
27 $134	28 $200	29 $233	30 $264

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $168	2 $269	3 $481
4 $469	5 $191	6 $214	7 $434	8 $399	9 $259	10 $208
11 $148	12 $129	13 $221	14 $259	15 $259	16 $269	17 $620
18 $262	19 $176	20 $538	21 $324	22 $226	23 $265	24 $351
25 $236	26 $232	27 $327	28 $229	29 $213	30 $188	31 $245

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