Hotel Mirage Brooklyn

Even though parking was free, they have limited spaces, as well as the spots are very tight. If you have a large SUV like a Yukon or Expedition, good luck trying to squeeze into a spot. Rooms were smaller than expected but being in NY understandable. They did not have an iron or hair dryer. You have to ask the front desk to borrow and you have to return it back, couldn’t keep it until you leave. There was not closet, just a hanging rack near the bed and no draws to store clothes. We ended leaving a day earlier than what we had planned

Pro - Fair price, rooms clean and bathroom appears new Con - By train track, very noisy when train goes by Very limited parking on property; about 6-7 spaces; very narrow alley way to get in and out of parking lot, very tight spaces

The only problem was the fact that the elevator wasn’t working

It was a quick stay. The dispenser in the shower was empty. And unfortunately, the elevator was out of order.

Hotel is good for a quick night stay. Everyone smokes so the entire hotel smells smoky, it’s near the train. Very noisy to get use too Parking is very tight only 5 spots down a narrow ally way enough to scrape your vehicle. If i get through the ally way and there is no space you have to back out. And you will scrape your car, its that narrow

If you travel to New York, don’t take your personal vehicle to this hotel. There is one 10 foot wide. Alleyway to get in and out of the back six car parking lot and the angle to get back out of the parking lot will almost certainly have you hitting the wall with your vehicle scratches dents and damages Will occur

It was a decent room for the area. Parking sucked. They have parking in the back which is extremely tight to get in that holds a few cars. Elevator was broke so they told us to go up 5 flights with a baby and luggage but when we complained about it they gave us a room on the first floor

Broken window, LIRR tracks across street very noisy. No dining, bar. Bed-Stuy neighborhood. In house parking but very cramped

The elevator didn’t work and had to use the stairs to the 5th floor. Not enough parking, had no face cloths, trains were very loud all night, Will never Go Back!!!

look, this place ain't the Ritz. for an affordable stay, it's not bad. AC worked, like 5 mins from a subway stop, ok food near by. elevator worked one day of a 6day stay, never got a refresh on shampoo n conditioner even after I asked. 50 dollar early check-in fee

Not what I had expected at all. The room was tiny. There was a stain on the sheet and a cigarette burn in the blanket. Bathroom mirror was cracked. Smell of weed permeated the halls. I checked out early to move to a different hotel.

Room was small but nice, unfortunately experienced beg bugs

This place was absolutely disgusting. Not clean, hairs on the bed. Bathroom was not even close to clean. Toiled plugged after using toilet paper to blow my nose. Took over an hour to get fixed. Entire floor smelled like weed.

This property was filthy. The lobby was the only area that looked clean. The elevator was covered in hand and body prints and smelled bad. The room was covered in other people’s hairs. The bathroom floor was so gross and the shower was nasty.

This was not a “bad” stay but also not a good stay. We walked in the lobby and smelled like they had a sewage leak. They resolved it but it was unpleasant, it also smelled like someone had previously smoked in the room we were in. The bed is pretty small and underwhelming, our room was also directly next to the train so it was a bit noisy. We only stayed 1 night.

Mildew in shower, yellow stained sheets, ppl doing drugs outside of hotel, flues, smelliness near water cooler staff was ok building was ok

This hotel appeared to be newly remodeled and was generally clean. But both of our bedsheets had multiple curly hairs on them and multiple small stains. It appeared that the stains were set in (i.e., that the sheets had been washed), but the hair makes you wonder. Bottom sheets were not fitted and did not match. The rooms with two beds are 30 ft from a train, so are loud, as were the folks pounding on the door and shouting at 530am on my first night. This place was in a good location, had lots of parking spots on the street in addition to the 5 free spots on site (impossible to find in NYC). There was a convenience store right across the street to grab snacks. Subway entrance was walkable. But the hair and stains on the bedding is a dealbreaker for me.

Dirty room smelling of smoke, broken elevator and room was on the fourth floor, staff ignored these concerns

We had a very dirty towel that was given to us. I feel like they were just bleaching things and not really washing stuff. Our toilet paper roll had a brown substance on it. We don’t know what it could’ve been. I’m hoping I’m able to get a partial refund from this One of our pillows had a stain on it that very much so could’ve been you know what.

The room itself was relatively modern and clean. However, I saw a water bug in the bathroom. The wi-fi went down for several hours, and the sole elevator was inoperable for at least a day. The hotel is also next to the LIRR track, so you periodically hear the train passing by.

The room was well-kept, I just wish they had hooks on the wall and the back of the bathroom door to hang towels and coats since there is no closet/drawer or clothing storage of some sort.

Room was facing long island railroad so constantly heard trains passing by disrupting my sleep

Even though parking was free, they have limited spaces, as well as the spots are very tight. If you have a large SUV like a Yukon or Expedition, good luck trying to squeeze into a spot. Rooms were smaller than expected but being in NY understandable. They did not have an iron or hair dryer. You have to ask the front desk to borrow and you have to return it back, couldn’t keep it until you leave. There was not closet, just a hanging rack near the bed and no draws to store clothes. We ended leaving a day earlier than what we had planned

The property is newly renovated and a very nice stay. I will say the room is very "quaint" - meaning small and cozy. Its not a room you're going to want to spend any additional time beyond changing clothes and sleeping. With that said, with the affordable price point, its a great choice for someone looking for a quiet, safe and clean space for a few nights. Parking is limited for sure, so keep that in mind. There are limited options for transportation, so make sure you have that lined up before hand. Restaurants are extremely limited, so i recommend rentkng a car to get to all the dining and sites. I would definitely stay again for a reasonable price point. Side note** The train is right out front, so request a room away from that noise...

Staff very nice. Seemed like rooms are not for a 2 day or longer trip since no closet or dresser to store clothes.

Room 15 meters from railway. Terrible noise within all the nihgt and day. Building is little shaking every time when train go around. Room is spacious, nice, clean. But because noise is impossible to sleep.

We had a good stay at hotel, Mirage Brooklyn. Our room was very small, but efficient, clean, all that we needed for each night we stayed. We were fortunate to get a parking space at the back of the hotel, even though the Spaces are very limited. All the staff was very pleasant and helpful. The hotel is very close to public transportation.

The staff were super friendly and helpful. My only complaint is about the room we were given. There were no closets or hangers for clothes, and the bathroom would flood every time we took a shower because there was no shower enclosure.

The deluxe king room is to small. Fire alarm is right on top of your bed and the green light blinks every two seconds. Very annoying. Average hotel not for $200 a night.

The first mistake on their end was giving us a room with a queen sized bed instead of a king sized bed. While not a big issue, I would've let it pass if I hadn't already paid for a larger bed. They fixed their mistake and sent us to a different room, but this room had a broken AC. Promptly asked the concierge to fix the AC to which she told another staff member to check it out. He came in, unplugged the unit, plugged it back in, randomly pressed a few buttons, took a quick look at a filter and then said that it was fixed. It was NOT fixed and even after we returned in an hour in hopes that it would cool the room, it did NOT cool the room down. At this point my husband was ready to cancel the trip and head back home. I promptly asked the front desk to send someone else to fix it and we waited for 30 minutes at 12:30 in the morning and no one came. I had to call customer service line on Expedia to try and get a different hotel room or a refund. Luckily Expedia got a hold on the owner and we were able to get a King sized bed with a working AC. I guess I should have included a non-smoking room because when we got there it smelled like packs of cigarettes mixed with pledge and Lysol. At this point it was 1:30 in the morning and we were just glad to not sleep in a sweaty bed.

Ideal location, walkable to so many great restaurants! Freindly helpful staff. Very clean! Noisy neighbors, but hey, that's the city. Overall great stay!

The toilet was not working, no WIFI, the manager had to open our hotel room because their key system was down. They had a no smoking sign, but our neighbors were smoking and our room and hallway smelled of cigarette smoke all night. There was no security so guests were noisy, slamming hallway doors and yelling. We asked for a refund for the remainder of our stay and the manager, Saman, assured us he would refund us and would approve of it through Expedia. Unfortunately, the hotel is reneging on the refund and have been avoiding calls from Expedia. The positive reviews are misleading.

They held my bag before check in in an empty room, which was gracious. Came to check in at around 3 and someone had occupied the room and the staff never took my bag out, so they had to interrupt the current guest in that room to get my bag. Luckily nothing was missing but things easily could have been stolen. Won’t be back :(

I really liked the Hotel MIrage. It was very clean and has very friendly staff. While it is not in the heart of Brooklyn activities, I had a car with me that the staff kindly allowed me to marking in the small parking area right behind the hotel.

Wonderful stay. Great staff that are friendly and helpful.

This property was well located for the purpose of our trip and the room was reasonably updated. Aside from that there was virtually no service from the staff that seemed indifferent at best to our presence. We called several times for towels and no one answered. When I went down the clerk was on her cellphone and said she would send someone. Having been told on a different occasion to go get them myself in the laundry I just got then towels myself. Although it is a non-smoking property the entire hotel, elevators, halls, rooms smelled of marijuana and occasionally cigarette smoke as well. We had to ask each night to have the room cleaned or it simply would not be cleaned at all. I would stay clear of this hotel. We wanted to be in Crown Heights but next time we will happily pay more and stay a little further out rather than stay here.

My stay was great! The girls at the front desk were very helpful and nice my whole stay. Raj was there during the day and another young lady at night. The room was clean. It was quiet when needed. The area is not bad and it’s really easy to order anything right to your room. There was a very small parking lot that I will warn is a little hard to get out of, but if you know how to drive you can figure it out. Would not recommend if you have a large car. Will definitely stay here again when I come back to Brooklyn. 5 stars! Again shout out to Raj for her great customer service !!

While the staff was nice, the hotel had overbooked, so they didn't have room for our car (which was included in the room price). We ended up parking on the sidewalk. Also, the hotel room cards did not work, so someone would walk us to our room. All in all, that's okay, except that they never validated our identity before bringing us to our rooms; they only asked for our room number. Finally, the hotel is right next to a train, which is super loud, even through the night. The staff was kind, but it did not help us feel more secure.

Yikes. 😳 It’s their grand opening and I wish we’d known that. Checkin was smooth, the man working was lovely. And that was pretty much the end of the positives. Housekeeping monopolizes the elevator, waits are insane. Non-guests hanging out in lobby Hallways smell like old cigarette smoke - my guess is from whatever was here before. Our room card scanner was broken (but worked) and the door had significant damage as if someone tried to break in. While I understand that things break, what a weird choice to give us this room. It was giving damaged during a break in. No fitted sheet. Instead a flat sheet over the mattress with another one over it so every night you end up on the bare, scratchy mattress. That’s weird. And kind of gross. Only one room key which is eco-friendly but a woman got a lot of grief when asking for a second one. The woman who was mostly at the desk was utterly miserable and unpleasant. The television was on when we checked in. We wanted to turn it off. We called the front desk. She said “hello” instead of a more-typical greeting which was weird (also no instructions on phone, I just hit 0). I asked where I could find the remote and she said we had to come get it. No hair dryer. No washcloths. No Do Not Disturb sign. I asked for a Do Not Disturb sign and she looked at me like I was crazy. “We don’t have those.” I asked if she could make change and got the third degree. Just say “No” if you can’t be bothered. Do not stay here.

Love the hotel, room was clean, staff were super lovely, friendly and were always happy to help if we had any queries and request. Only issue with the hotel is that the LIRR runs directly in front of the room where we stayed and it was so loud at night and there were a few loud, inconsiderate peolle next to us. If it wasn't for the LIRR I would give it a 10/10!

Nice little hotel in Brooklyn. It has parking, so perfect for someone driving from out of state. Very close to Subway station. It is right next to Subway tracks, but frequency of the train at nights is low, so was not a huge problem.

The hotel offered good value for money, given its location - which was a key consideration for me. It was very close to the LIRR (noise could be an issue for some as the elevated line is right outside the hotel) and a short walk from the Subway. The staff were very friendly and welcoming. The are plenty of shops and dining options within a 5-10 min walk. However, there was a smell of smoke at times - and the hotel looks like it could do with a refresh and clean.

Good hotel to the Price, rails next to - so you have to be a good sleeper, as they can wake you up. Metro close by, neighbourhood is a little shady, but nothing to report about.

Good location close to everything including the train. Didn’t notice when I booked how close it was so it was kinda loud. But it was fine with ear plugs in.

Nice and pretty hotel that has the subway near, and a convenient distance from the Barclay center

Perfect location and great food around the neighborhood made this a perfect stay for us. Would book again.

good location but no restaurant, small rooms

There is a lot of pot smoke smell in the corridors. The rooms are new and well kept, except for some floor stains. The railroad noise is unabated and will be a nuisance for families.

Good property and good location for Brooklyn/Crown heights area but be warned this is right on the subway tracks so every few minutes you will hear the trains go by.

A tidy hotel in an untidy location.

Nice clean room. New space. Convenient to travel to locations in the city. Food options within distance. Close to public trans

The hotel offered good value for money, given its location - which was a key consideration for me. It was very close to the LIRR (noise could be an issue for some as the elevated line is right outside the hotel) and a short walk from the Subway. The staff were very friendly and welcoming. The are plenty of shops and dining options within a 5-10 min walk. However, there was a smell of smoke at times - and the hotel looks like it could do with a refresh and clean.

I can’t believe they charged this amount of money for this room. The only good points was it was about a 5-10 min walk from the train and they didn’t require an additional deposit as some hotels will surprise you with at check-in. The women at the front desk were kind. The lobby was very warm. When I got to the room the room was small, the bed was neatly made and the TV was a great size. However, the bathroom is what shocked me. There was hair in the tub so I was convinced it wasn’t properly cleaned and was afraid to use it. There was no hand soap to use by the sink (I had to ask in the lobby / I was told by the person at the frontdesk that they had no hand soap, but then went with her to the housekeeping area and she was able to find some). The small travel size of body wash in the bathroom was already halfway used, and didn’t smell good. I didn’t have a good sleep and decided to leave before checkout. I would have understood if this room was in the $100 range - but charging just over $300 was ridiculous! No amenities.

No coffee in the lobby or room No waste cans

The hotel is great if you’re just looking for a place to sleep with no extras. Check in was easy but we arrived about 45 mins before the check in time and had to pay a fee for early check in ($50) so keep that in mind. The room was clean, cool, and had a mini fridge which was nice. The hotel is right across the street from the subway and bus stops which made getting around super easy. Around the hotel there’s some bars and food options which are all walking distance. Keep in mind when you book at this hotel you will hear the subway so if you’re a light sleeper this may not be the spot for you.

The property is newly renovated and a very nice stay. I will say the room is very "quaint" - meaning small and cozy. Its not a room you're going to want to spend any additional time beyond changing clothes and sleeping. With that said, with the affordable price point, its a great choice for someone looking for a quiet, safe and clean space for a few nights. Parking is limited for sure, so keep that in mind. There are limited options for transportation, so make sure you have that lined up before hand. Restaurants are extremely limited, so i recommend rentkng a car to get to all the dining and sites. I would definitely stay again for a reasonable price point. Side note** The train is right out front, so request a room away from that noise...

Perfect location and great food around the neighborhood made this a perfect stay for us. Would book again.

It was fine and clean. No restaurants near

Parking in the back is crazy. There is no space to turnaround. I thought I was stuck when a couple of big SUVs parked in front of us. They had to back them out. No coffee machine in the room or lobby. (we appreciated the fridge) As we left we saw some vending machines in the basement but no one told us about them. We dined in the 7-11. Also walked down to a good Thai place about 3 blocks away. The TV was good

Broken window, LIRR tracks across street very noisy. No dining, bar. Bed-Stuy neighborhood. In house parking but very cramped