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DoubleTree by Hilton Hotel London ExCel

181 US$

/natt

Snitt för oktober

DoubleTree by Hilton Hotel London ExCel - Image 1

DoubleTree by Hilton Hotel London ExCel - Rum

DoubleTree by Hilton Hotel London ExCel - Rum

DoubleTree by Hilton Hotel London ExCel - Utsikt från rummet

DoubleTree by Hilton Hotel London ExCel - Reception

Priser för DoubleTree by Hilton Hotel London ExCel

Välj datum för att se priser och tillgänglighet.

181 US$

/natt

Snitt för oktober

Genomsnittliga priser per månad

På DoubleTree by Hilton Hotel London ExCel är priset per natt i genomsnitt 126 US$ under den billigaste månaden (januari) och 249 US$ under den dyraste månaden (mars), baserat på de senaste 12 månaderna.

Genomsnittligt pris per natt på DoubleTree by Hilton Hotel London ExCel efter månad, senaste 12 månaderna (USD)
Månad	Genomsnittligt pris
januari	126 US$
februari	153 US$
mars	249 US$
april	186 US$
maj	218 US$
juni	208 US$
juli	234 US$
augusti	129 US$
september	237 US$
oktober	181 US$
november	195 US$
december	187 US$

Dyrast: mars (ca 249 US$)

Billigast: januari (ca 126 US$)

Om detta boende

Här har du tillgång till dygnet runt-öppet fitnesscenter och kan njuta av terrassen. Boendet har även gratis wi-fi, conciergetjänster och bankettsal.

Tvättservice
Hiss
Business center
Flerspråkig personal
Värdeförvaring
Fitnessutrustning

Läge

Excel, 2 Festoon Way, Royal Victoria Dock, Newham, Custom House, London, England, Storbritannien

Excel London (0.3 miles)

The Arena (2.4 miles)

ABBA Arena (4.1 miles)

London Stadium (4.6 miles)

Queen Elizabeth Olympic Park (4.6 miles)

Victoria Park (4.7 miles)

Mer platsinformation

Rumsalternativ

12

Deluxe-rum - 2 enkelsängar - tillgänglighetsanpassat

Information om rummet

2 Enkelsängar

Sovplats 2

258 ft²

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

10

Rum - 1 queensize-säng - tillgänglighetsanpassat

Information om rummet

1 Stor Dubbelsäng

Sovplats 2

226 ft²

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

7

Svit - 1 queensize-säng - utsikt mot staden

Information om rummet

1 Stor Dubbelsäng

Sovplats 2

334 ft²

Separat matplats

Luftkonditionering

Wi-Fi (gratis)

Separat vardagsrum

10

Rum - 2 enkelsängar (Guest)

Information om rummet

2 Enkelsängar

Sovplats 2

226 ft²

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

9

Rum - 1 queensize-säng med bäddsoffa

Information om rummet

1 Stor Dubbelsäng

och

1 Bäddsoffa

Sovplats 3

226 ft²

Luftkonditionering

Wi-Fi (gratis)

Bäddsoffa

10

Deluxe-rum - 2 enkelsängar

Information om rummet

2 Enkelsängar

Sovplats 2

258 ft²

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

10

Deluxe-rum - 1 queensize-säng - balkong

Information om rummet

1 Stor Dubbelsäng

Sovplats 2

258 ft²

Balkong

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

13

Rum - 1 queensize-säng

Information om rummet

1 Stor Dubbelsäng

Sovplats 2

226 ft²

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

12

Deluxe-rum - 1 kingsize-säng (Water View)

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

258 ft²

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

9

Rum - 2 enkelsängar - tillgänglighetsanpassat

Information om rummet

2 Enkelsängar

Sovplats 2

226 ft²

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

10

Svit Deluxe - 1 kingsize-säng (Water View)

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

581 ft²

Separat matplats

Luftkonditionering

Wi-Fi (gratis)

Separat vardagsrum

8

Svit - 1 queensize-säng - balkong - utsikt mot staden

Information om rummet

1 Stor Dubbelsäng

Sovplats 2

334 ft²

Balkong

Separat matplats

Luftkonditionering

Wi-Fi (gratis)

Separat vardagsrum

9

Svit - 1 kingsize-säng - utsikt mot staden

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

334 ft²

Separat matplats

Luftkonditionering

Wi-Fi (gratis)

Separat vardagsrum

14

Deluxe-rum - 1 queensize-säng (Water View)

Information om rummet

1 Stor Dubbelsäng

Sovplats 2

258 ft²

Luftkonditionering

Wi-Fi (gratis)

Privat badrum

Gästrecensioner för DoubleTree by Hilton Hotel London ExCel

8.2

Mycket bra

Baserat på 3 397 verifierade recensioner

Vem bor här?

Företag

35%

Par

29%

Familj

22%

Grupper

6%

Ensamresande

6%

Vad gäster tycker

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Utifrån de senaste recensionerna får DoubleTree by Hilton Hotel London ExCel genomgående beröm för vänlig och välkomnande personal, generellt rena och bekväma rum samt praktiskt läge med närhet till ExCeL, O2 och London City Airport, även om upplevelserna varierar när det gäller mat, ljudnivå och rumskvalitet.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

Var detta till hjälp?

Vad gäster tycker

Utifrån de senaste recensionerna får DoubleTree by Hilton Hotel London ExCel genomgående beröm för vänlig och välkomnande personal, generellt rena och bekväma rum samt praktiskt läge med närhet till ExCeL, O2 och London City Airport, även om upplevelserna varierar när det gäller mat, ljudnivå och rumskvalitet.

Gästerna uppskattar ofta den rikliga frukosten, det varma kak-välkomnandet och flodblickarna. Vanliga frustrationer inkluderar obekväma sängar eller kuddar, daterade eller mörka rum med problem med temperaturkontrollen, begränsad eller dyr parkering under ExCeL-evenemang samt varierande kvalitet på maten och servicen i hotellets restauranger. Hotellet passar bäst för resor till ExCeL, O2 eller City Airport snarare än för sightseeing i centrala London.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Faciliteter

Hotellet erbjuder en bar/restaurang och ett litet men användbart gym. Parkering finns, men kan vara begränsad eller dyr under ExCeL-evenemang; vissa berömmer möjligheten till laddning för elfordon, noterar att baren stänger runt kl. 23 och att ett fåtal rapporterar problem med hissarna.

Relaterade gästrecensioner

8

Jon

22 maj 2023

·

Stannade 2 nätter

Great hotel but currently lacking in other local facilities. Will be a great location when other hotels and restaurants are built. Parking easy and a bonus.

Great hotel but currently lacking in other local facilities. Will be a great location when other hotels and restaurants are built. Parking easy and a bonus.

2

olamide oladimeji

12 nov. 2023

·

Stannade 1 natt

I was recently stuck in the left elevator for 30 minutes, and despite my attempts to call emergency services, there was no response. This is an unacceptable situation that needs to be addressed immediately as it could have potentially been a dangerous situation. It is essential that all elevators are properly maintained and functioning correctly at all times for safety reasons.

I was recently stuck in the left elevator for 30 minutes, and despite my attempts to call emergency services, there was no response. This is an unacceptable situation that needs to be addressed immediately as it could have potentially been a dangerous situation. It is essential that all elevators are properly maintained and functioning correctly at all times for safety reasons.

8

Michael

28 aug. 2024

·

Stannade 1 natt

Handy for London City airport. Food is pricey.

Handy for London City airport. Food is pricey.

10

Miceal

22 juli 2025

·

Stannade 3 nätter

great hotel....location was awesome for concert across in silver works island ...5 min walk ...hotels buffet breakfast was delicious with so much options from cereals,cold meats ,mouth watering pastry selection and hot breakfast options ..also had good decent workout from gym room facilities...staff were friendly and helpful and overall I will definitely be returning on my nxt visit to London..trains into city are bout 10 min walk from hotel and a fun way to explore and get about London so even though hotel is not in city centre it's so easy to get in and out by train so this wasn't an issue but made exploring the city more fun

great hotel....location was awesome for concert across in silver works island ...5 min walk ...hotels buffet breakfast was delicious with so much options from cereals,cold meats ,mouth watering pastry selection and hot breakfast options ..also had good decent workout from gym room facilities...staff were friendly and helpful and overall I will definitely be returning on my nxt visit to London..trains into city are bout 10 min walk from hotel and a fun way to explore and get about London so even though hotel is not in city centre it's so easy to get in and out by train so this wasn't an issue but made exploring the city more fun

4

Ian

24 aug. 2025

·

Stannade 1 natt

The hotel itself was fine, and the staff at the desk were great. The big issue was parking. We drove 2 hours from outside of London and had booked the hotel.as parking was available. Due to an event at excel, no parking was available, anywhere. Like we had to drive a couple of miles away and find paid street parking and leave our car there. We then went into London and had to go back to collect the car at almost midnight. The front desk did give us complimentary parking after to compensate for the cost which softened the blow. The hotel itself was nice and clean and the room was good. One of the elevators was out of order which meant getting to or from the room took ages as they are tiny, and we were on the 5th floor. Breakfast was ok, but a fairly small selection and finding plates was a challenge. To add to that, we had guests running down the halls at midnight.making loads of noise. Not really the hotels fault, but added to the overall bad experience. For a £250 overnight stay, it was pretty poor. I don't think I'd stay again. Without parking reserved for guest use, it's too much of a gamble.

The hotel itself was fine, and the staff at the desk were great. The big issue was parking. We drove 2 hours from outside of London and had booked the hotel.as parking was available. Due to an event at excel, no parking was available, anywhere. Like we had to drive a couple of miles away and find paid street parking and leave our car there. We then went into London and had to go back to collect the car at almost midnight. The front desk did give us complimentary parking after to compensate for the cost which softened the blow. The hotel itself was nice and clean and the room was good. One of the elevators was out of order which meant getting to or from the room took ages as they are tiny, and we were on the 5th floor. Breakfast was ok, but a fairly small selection and finding plates was a challenge. To add to that, we had guests running down the halls at midnight.making loads of noise. Not really the hotels fault, but added to the overall bad experience. For a £250 overnight stay, it was pretty poor. I don't think I'd stay again. Without parking reserved for guest use, it's too much of a gamble.

6

Andrew

6 dec. 2024

·

Stannade 2 nätter

Stay if at Excel but location is not great. 10min walk through park/construction site. It’s an old hotel, lift not working but staff were great

Stay if at Excel but location is not great. 10min walk through park/construction site. It’s an old hotel, lift not working but staff were great

6

RAYMOND

14 nov. 2024

·

Stannade 1 natt

The only problem was that the bar closed at 11pm our group had been out for a meal and got back at 11pm to be told we could not have a drink.

The only problem was that the bar closed at 11pm our group had been out for a meal and got back at 11pm to be told we could not have a drink.

10

Tom

25 juli 2025

·

Stannade 1 natt

My girlfriend and I recently had the pleasure of staying at DoubleTree by Hilton for one night in a standard room, booked to celebrate her 30th birthday. Prior to our arrival, I discreetly emailed the hotel to mention the special occasion, and to my absolute delight, we were greeted at check-in with the incredible news that we had been upgraded to a deluxe suite overlooking the stunning London skyline! The room itself was absolutely excellent – very modern, spacious, and impeccably clean. It truly made the occasion feel even more special. The thoughtful touches didn't stop there; we were also welcomed with two complimentary cookies, two free drinks, and two bottles of water. To top it all off, our car park fee was waived, and we received a 15% meal voucher (though we didn't get a chance to use it this time!). A massive shout-out and heartfelt thank you must go to Irene who orchestrated this fantastic surprise for us. Her attention to detail and generosity made our stay truly memorable. The hotel itself is very modern and maintained to a high standard of cleanliness throughout. For those looking to explore, transport to central London is incredibly convenient, with tube stations readily available and a journey time of around 20-30 minutes. As an EV owner, I particularly appreciated the hotel's EV charging facilities. Taking advantage of the waived parking fee, I was able to recharge my car at a very reasonable 59p per kWh, costing only around £18 overall. Would come again

My girlfriend and I recently had the pleasure of staying at DoubleTree by Hilton for one night in a standard room, booked to celebrate her 30th birthday. Prior to our arrival, I discreetly emailed the hotel to mention the special occasion, and to my absolute delight, we were greeted at check-in with the incredible news that we had been upgraded to a deluxe suite overlooking the stunning London skyline! The room itself was absolutely excellent – very modern, spacious, and impeccably clean. It truly made the occasion feel even more special. The thoughtful touches didn't stop there; we were also welcomed with two complimentary cookies, two free drinks, and two bottles of water. To top it all off, our car park fee was waived, and we received a 15% meal voucher (though we didn't get a chance to use it this time!). A massive shout-out and heartfelt thank you must go to Irene who orchestrated this fantastic surprise for us. Her attention to detail and generosity made our stay truly memorable. The hotel itself is very modern and maintained to a high standard of cleanliness throughout. For those looking to explore, transport to central London is incredibly convenient, with tube stations readily available and a journey time of around 20-30 minutes. As an EV owner, I particularly appreciated the hotel's EV charging facilities. Taking advantage of the waived parking fee, I was able to recharge my car at a very reasonable 59p per kWh, costing only around £18 overall. Would come again

10

Mike

6 juli 2025

·

Stannade 1 natt

Handy for Excel, parking spaces at a premium unless EV

Handy for Excel, parking spaces at a premium unless EV

8

Mourica Ereena

12 sep. 2025

·

Stannade 3 nätter

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Renlighet

Många gäster tycker att rummen och de gemensamma utrymmena är rena, men det förekommer återkommande brister som dammiga ytor, fläckiga eller slitna sängkläder samt orena badrum eller frukostporslin.

Relaterade gästrecensioner

6

kumar

12 nov. 2023

·

Stannade 2 nätter

Hotel is nice and lovely to stay. Only downside was the plates and bowls in breakfast area were dirty and not cleaned properly. All staff working in the breakfast area on Saturday and Sunday for some reason seemed very miserable and not even one had a smile on their faces.

Hotel is nice and lovely to stay. Only downside was the plates and bowls in breakfast area were dirty and not cleaned properly. All staff working in the breakfast area on Saturday and Sunday for some reason seemed very miserable and not even one had a smile on their faces.

10

Lars

26 okt. 2025

·

Stannade 2 nätter

Very clean room, the amenities were good and the staff were all lovely.

Very clean room, the amenities were good and the staff were all lovely.

10

Margot

8 sep. 2023

·

Stannade 3 nätter

We had an excellent stay at this hotel. The room was clean and quiet, the beds were comfortable, and the air conditioning was great (we visited during a heatwave). 20 minutes into the center of London on the DLR, but also great restaurant and bar on premises plus another pub next door. So convenient to LCY. Can recommend highly!

We had an excellent stay at this hotel. The room was clean and quiet, the beds were comfortable, and the air conditioning was great (we visited during a heatwave). 20 minutes into the center of London on the DLR, but also great restaurant and bar on premises plus another pub next door. So convenient to LCY. Can recommend highly!

6

Stephen

3 aug. 2025

·

Stannade 4 nätter

It wasn't the standard i expected. Dirty and stained bedding, coke got stooling from the room.

It wasn't the standard i expected. Dirty and stained bedding, coke got stooling from the room.

10

Alison

10 okt. 2025

·

Stannade 1 natt

Hotel was easy to find with parking facilities. Great welcome by Irene when we arrived at front desk. Hotel was clean. Good breakfast and comfy bed. Would stay again

Hotel was easy to find with parking facilities. Great welcome by Irene when we arrived at front desk. Hotel was clean. Good breakfast and comfy bed. Would stay again

6

Genevieve

23 mars 2025

·

Stannade 1 natt

There was no shower gel in my room snd the carpet and furniture was dusty.

There was no shower gel in my room snd the carpet and furniture was dusty.

4

toby

1 jan. 2025

·

Stannade 1 natt

The shower was dirty, one of the receptionists cut me off when I was speaking to them on the phone - the gentleman who checked me in was lovely and helpful and daisy who I spoke to at check out was really nice. When we got to the room I noticed there was already a hole in the wall so I notified someone on reception so that I didn't get charged for it and he just completely dismissed my comment so I notified daisy upon check out who acknowledged it and made note of it on the system which should have been done when I first reported it. The bathroom was not very clean and the non slip mat had dried blood or something on it

The shower was dirty, one of the receptionists cut me off when I was speaking to them on the phone - the gentleman who checked me in was lovely and helpful and daisy who I spoke to at check out was really nice. When we got to the room I noticed there was already a hole in the wall so I notified someone on reception so that I didn't get charged for it and he just completely dismissed my comment so I notified daisy upon check out who acknowledged it and made note of it on the system which should have been done when I first reported it. The bathroom was not very clean and the non slip mat had dried blood or something on it

10

samantha

3 juni 2025

·

Stannade 1 natt

Room spotless, all staff so welcoming, breakfast had so muxh choice not to mention the view

Room spotless, all staff so welcoming, breakfast had so muxh choice not to mention the view

6

Muhammad Habibur

1 sep. 2025

·

Stannade 1 natt

Very dusty

Very dusty

10

Sarah

25 mars 2023

·

Stannade 1 natt

Clean, great location. Lovely restaurant for breakfast overlooking the Thames. Plenty of parking and reasonably priced for London.

Clean, great location. Lovely restaurant for breakfast overlooking the Thames. Plenty of parking and reasonably priced for London.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Rum

Rummen varierar: vissa är moderna och rymliga med flod- eller flygplatsutsikt, medan andra känns daterade, små eller mörka, med enstaka ljud från dörrar eller flygplan. Komforten är blandad (mycket fasta sängar eller dåliga kuddar, problem med temperaturkontrollen), och vissa rum saknar minibar.

Relaterade gästrecensioner

10

Kim

15 jan. 2024

·

Stannade 2 nätter

Our room was exceptionally clean. The air con wouldn’t turn off which was a nuisance and we did report it. They tried to fix it but couldn’t. The coffee machine didn’t work properly either as the pods wouldn’t pierce so it kept giving me cups of water. Fortunately there was a kettle too so I used that instead. The bathroom was spotless!

Our room was exceptionally clean. The air con wouldn’t turn off which was a nuisance and we did report it. They tried to fix it but couldn’t. The coffee machine didn’t work properly either as the pods wouldn’t pierce so it kept giving me cups of water. Fortunately there was a kettle too so I used that instead. The bathroom was spotless!

6

Emma

24 juli 2023

·

Stannade 3 nätter

The staff at this hotel are really lovely and helpful, offering a very warm welcome and generally a good level of hospitality throughout the stay. The rooms aren't particularly well updated (the net curtain in my room looked very aged, the bed wasn't very comfortable, there was no hook on the wall for damp coats etc) but they are kept very clean by the housekeeping team. The hotel itself is moderately difficult and confusing to access on foot from public transport as it is currently not accessible via the Excel centre, which made my stay a bit more arduous than I planned for, and I would be a little hesitant to advise those with disabilities and/or physical access requirements to stay here unless travelling by car. The food is also a little subpar - the breaktast isn't very good, and it seemed like the kitchen and wait staff had difficulty keeping up with demand on a busy weekend morning, as almost none of the continental buffet was kept replenished whilst I was in the dining area.

The staff at this hotel are really lovely and helpful, offering a very warm welcome and generally a good level of hospitality throughout the stay. The rooms aren't particularly well updated (the net curtain in my room looked very aged, the bed wasn't very comfortable, there was no hook on the wall for damp coats etc) but they are kept very clean by the housekeeping team. The hotel itself is moderately difficult and confusing to access on foot from public transport as it is currently not accessible via the Excel centre, which made my stay a bit more arduous than I planned for, and I would be a little hesitant to advise those with disabilities and/or physical access requirements to stay here unless travelling by car. The food is also a little subpar - the breaktast isn't very good, and it seemed like the kitchen and wait staff had difficulty keeping up with demand on a busy weekend morning, as almost none of the continental buffet was kept replenished whilst I was in the dining area.

8

Josie

5 juni 2025

·

Stannade 2 nätter

Staff were excellent, one even showed me how to download and use Uber for taxis. One small drawback was the bed was much firmer than we are used to and it made a lot of noise whenever you moved which was quite annoying.

Staff were excellent, one even showed me how to download and use Uber for taxis. One small drawback was the bed was much firmer than we are used to and it made a lot of noise whenever you moved which was quite annoying.

8

Michael

6 juni 2025

·

Stannade 1 natt

Very tiny rooms but adequate for very short stay.

Very tiny rooms but adequate for very short stay.

8

Arshi

21 apr. 2025

·

Stannade 2 nätter

Great friendly staff. Hotel does need a revamp, rooms are outdated.

Great friendly staff. Hotel does need a revamp, rooms are outdated.

6

Lee

12 apr. 2025

·

Stannade 2 nätter

Very expensive for what you get. Water was correct, but also a view of a building site. Room was badly designed. Several different sets of lights all controlled by one small switch. No reading lamp. Only get water form your first night. For £220 a night I'd at least expect water both nights. And those annoying towels that put fluffy on everything. Why can't hotels get decent towels!!!

Very expensive for what you get. Water was correct, but also a view of a building site. Room was badly designed. Several different sets of lights all controlled by one small switch. No reading lamp. Only get water form your first night. For £220 a night I'd at least expect water both nights. And those annoying towels that put fluffy on everything. Why can't hotels get decent towels!!!

6

Sandra

9 sep. 2024

·

Stannade 1 natt

There was no fridge in the room to keep water or milk cold or any other drinks for that matter. All Hilton hotels should provide a fridge in the rooms i paid £195 a night for a deluxe room really not happy about that. I expected a fridge in my room and having to pay a charge to have food in my room not expectable. Also the lighting in the room and bathroom is bad. that needs looking at. We had people on the river with a drone looking in our room not good either. Also I told the cleaner that i did not need her to clean my room or empty the bin. To my surprise when I came back from restaurant to order food, I found her in my room why ? I already told her not to worry many times - if a customer says no then they should respect that.

There was no fridge in the room to keep water or milk cold or any other drinks for that matter. All Hilton hotels should provide a fridge in the rooms i paid £195 a night for a deluxe room really not happy about that. I expected a fridge in my room and having to pay a charge to have food in my room not expectable. Also the lighting in the room and bathroom is bad. that needs looking at. We had people on the river with a drone looking in our room not good either. Also I told the cleaner that i did not need her to clean my room or empty the bin. To my surprise when I came back from restaurant to order food, I found her in my room why ? I already told her not to worry many times - if a customer says no then they should respect that.

10

Stephanie

12 aug. 2025

·

Stannade 1 natt

Dean from reception was so lovely & welcoming from the moment we arrived. It was a shame the bed was very uncomfortable in the room & the tv options were limited as much of the channels didn't work.

Dean from reception was so lovely & welcoming from the moment we arrived. It was a shame the bed was very uncomfortable in the room & the tv options were limited as much of the channels didn't work.

10

Tyrone

8 apr. 2025

·

Stannade 1 natt

Sleeping was difficult, pillow very small.

Sleeping was difficult, pillow very small.

8

Mourica Ereena

12 sep. 2025

·

Stannade 3 nätter

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Service

Servicen får ofta beröm för varm och hjälpsam personal, smidig incheckning och omtänksamma detaljer som uppgraderingar eller kakor. Det noteras också enstaka brister, inklusive en ointresserad reception, missade eller långsamma svar på förfrågningar samt långsam service i restaurangen.

Relaterade gästrecensioner

10

Michael

20 okt. 2025

·

Stannade 5 nätter

Outstanding! Staff was great. Would definitely recommend or stay there again.

Outstanding! Staff was great. Would definitely recommend or stay there again.

10

Wendy

8 juni 2025

·

Stannade 1 natt

Booked at short notice to enable us to fly to Milan for a funeral. The night staff who were working when we checked in were AMAZING. Everything you'd hope for in a Hilton. Otherwise it's a nice, convenient hotel for City Airport - we weren't there long. But the staff are great.

Booked at short notice to enable us to fly to Milan for a funeral. The night staff who were working when we checked in were AMAZING. Everything you'd hope for in a Hilton. Otherwise it's a nice, convenient hotel for City Airport - we weren't there long. But the staff are great.

10

Alison

10 okt. 2025

·

Stannade 1 natt

Hotel was easy to find with parking facilities. Great welcome by Irene when we arrived at front desk. Hotel was clean. Good breakfast and comfy bed. Would stay again

Hotel was easy to find with parking facilities. Great welcome by Irene when we arrived at front desk. Hotel was clean. Good breakfast and comfy bed. Would stay again

4

toby

1 jan. 2025

·

Stannade 1 natt

The shower was dirty, one of the receptionists cut me off when I was speaking to them on the phone - the gentleman who checked me in was lovely and helpful and daisy who I spoke to at check out was really nice. When we got to the room I noticed there was already a hole in the wall so I notified someone on reception so that I didn't get charged for it and he just completely dismissed my comment so I notified daisy upon check out who acknowledged it and made note of it on the system which should have been done when I first reported it. The bathroom was not very clean and the non slip mat had dried blood or something on it

The shower was dirty, one of the receptionists cut me off when I was speaking to them on the phone - the gentleman who checked me in was lovely and helpful and daisy who I spoke to at check out was really nice. When we got to the room I noticed there was already a hole in the wall so I notified someone on reception so that I didn't get charged for it and he just completely dismissed my comment so I notified daisy upon check out who acknowledged it and made note of it on the system which should have been done when I first reported it. The bathroom was not very clean and the non slip mat had dried blood or something on it

10

Richard

4 aug. 2025

·

Stannade 1 natt

Very helpful and friendly staff. My wife has a nut allergy and the breakfast staff were brilliant

Very helpful and friendly staff. My wife has a nut allergy and the breakfast staff were brilliant

6

Sandra

17 juli 2025

·

Stannade 2 nätter

The staffmember who checked us in wasn't very welcoming. No breakfast included.

The staffmember who checked us in wasn't very welcoming. No breakfast included.

10

Jean

23 nov. 2025

·

Stannade 1 natt

The hotel for the price was very good. The staff were friendly and helpful

The hotel for the price was very good. The staff were friendly and helpful

10

Tom

25 juli 2025

·

Stannade 1 natt

My girlfriend and I recently had the pleasure of staying at DoubleTree by Hilton for one night in a standard room, booked to celebrate her 30th birthday. Prior to our arrival, I discreetly emailed the hotel to mention the special occasion, and to my absolute delight, we were greeted at check-in with the incredible news that we had been upgraded to a deluxe suite overlooking the stunning London skyline! The room itself was absolutely excellent – very modern, spacious, and impeccably clean. It truly made the occasion feel even more special. The thoughtful touches didn't stop there; we were also welcomed with two complimentary cookies, two free drinks, and two bottles of water. To top it all off, our car park fee was waived, and we received a 15% meal voucher (though we didn't get a chance to use it this time!). A massive shout-out and heartfelt thank you must go to Irene who orchestrated this fantastic surprise for us. Her attention to detail and generosity made our stay truly memorable. The hotel itself is very modern and maintained to a high standard of cleanliness throughout. For those looking to explore, transport to central London is incredibly convenient, with tube stations readily available and a journey time of around 20-30 minutes. As an EV owner, I particularly appreciated the hotel's EV charging facilities. Taking advantage of the waived parking fee, I was able to recharge my car at a very reasonable 59p per kWh, costing only around £18 overall. Would come again

My girlfriend and I recently had the pleasure of staying at DoubleTree by Hilton for one night in a standard room, booked to celebrate her 30th birthday. Prior to our arrival, I discreetly emailed the hotel to mention the special occasion, and to my absolute delight, we were greeted at check-in with the incredible news that we had been upgraded to a deluxe suite overlooking the stunning London skyline! The room itself was absolutely excellent – very modern, spacious, and impeccably clean. It truly made the occasion feel even more special. The thoughtful touches didn't stop there; we were also welcomed with two complimentary cookies, two free drinks, and two bottles of water. To top it all off, our car park fee was waived, and we received a 15% meal voucher (though we didn't get a chance to use it this time!). A massive shout-out and heartfelt thank you must go to Irene who orchestrated this fantastic surprise for us. Her attention to detail and generosity made our stay truly memorable. The hotel itself is very modern and maintained to a high standard of cleanliness throughout. For those looking to explore, transport to central London is incredibly convenient, with tube stations readily available and a journey time of around 20-30 minutes. As an EV owner, I particularly appreciated the hotel's EV charging facilities. Taking advantage of the waived parking fee, I was able to recharge my car at a very reasonable 59p per kWh, costing only around £18 overall. Would come again

10

Aditya

10 maj 2025

·

Stannade 2 nätter

Everything was great except the first receptionist that checked us in - she was very rude. Buffet staff and cleaning staff were very friendly and helpful.

Everything was great except the first receptionist that checked us in - she was very rude. Buffet staff and cleaning staff were very friendly and helpful.

6

John

1 nov. 2024

·

Stannade 1 natt

Needed a 5 am taxi to airport & booked with reception around 4pm the day before. Next morning 05:00, no taxi & reception knew nothing about it. Not good enough, i expect better from a Hilton hotel.

Needed a 5 am taxi to airport & booked with reception around 4pm the day before. Next morning 05:00, no taxi & reception knew nothing about it. Not good enough, i expect better from a Hilton hotel.

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Läge

Praktiskt läge för ExCeL, O2 och London City Airport, med förbindelser via DLR/Elizabeth Line och flodblick. Mindre idealiskt för sightseeing i centrala London, och pågående byggnationer eller omdirigerade gångvägar kan göra det förvirrande att nå hotellet till fots; parkeringen kan också bli full under stora evenemang.

Relaterade gästrecensioner

8

Sargol

9 feb. 2024

·

Stannade 3 nätter

The hotel is in the far east and it takes time to get to central London. My own fault to book a hotel that far outside of central London.

The hotel is in the far east and it takes time to get to central London. My own fault to book a hotel that far outside of central London.

8

Alex

30 sep. 2025

·

Stannade 1 natt

Great value for money staying you can get a rate of under £150 including breakfast. Well worth the extra time it takes to get there from the city.

Great value for money staying you can get a rate of under £150 including breakfast. Well worth the extra time it takes to get there from the city.

10

Sue

10 aug. 2025

·

Stannade 1 natt

Great hotel, good location for the excel.

Great hotel, good location for the excel.

8

STEPHEN

19 juni 2025

·

Stannade 1 natt

Good choice for the O2. No direct walk to the cable cars but easy to access. Not far from the Elizabeth line at Custom house

Good choice for the O2. No direct walk to the cable cars but easy to access. Not far from the Elizabeth line at Custom house

10

Diane-Julie

25 mars 2025

·

Stannade 5 nätter

Great for people who have to be at Excel London, but very far from downtown London

Great for people who have to be at Excel London, but very far from downtown London

8

Jaskirat

6 sep. 2023

·

Stannade 5 nätter

I enjoyed my stay at the hotel. I do wish there was a few more amenities at the hotel and maybe some places close to go check out. It was unfortunate there was so much construction going on made it feel like the hotel was isolated.

I enjoyed my stay at the hotel. I do wish there was a few more amenities at the hotel and maybe some places close to go check out. It was unfortunate there was so much construction going on made it feel like the hotel was isolated.

6

Andrew

6 dec. 2024

·

Stannade 2 nätter

Stay if at Excel but location is not great. 10min walk through park/construction site. It’s an old hotel, lift not working but staff were great

Stay if at Excel but location is not great. 10min walk through park/construction site. It’s an old hotel, lift not working but staff were great

10

Susan

29 sep. 2025

·

Stannade 1 natt

Very clean, comfortable, food good, close to airport and service good but pricey for a short stay.

Very clean, comfortable, food good, close to airport and service good but pricey for a short stay.

10

James

19 feb. 2025

·

Stannade 1 natt

Hotel was great, good location. No details about parking on Expedia site, parked in the nearby ExCel centre. We would have parked at the Hilton if we knew. Walk along the dock wasn’t allowed due to construction work. Notification about this was lacking added hassle to our journey to the O2. Room was really nice and hotel was super clean, neat and tidy so overall we were very happy with our stay!

Hotel was great, good location. No details about parking on Expedia site, parked in the nearby ExCel centre. We would have parked at the Hilton if we knew. Walk along the dock wasn’t allowed due to construction work. Notification about this was lacking added hassle to our journey to the O2. Room was really nice and hotel was super clean, neat and tidy so overall we were very happy with our stay!

8

Mourica Ereena

12 sep. 2025

·

Stannade 3 nätter

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Måltider

Frukosten uppskattas generellt för sitt utbud och sina alternativ, även om vissa nämner ljumma rätter eller trängsel. Restaurangen och baren får blandade omdömen, med rapporter om dyra eller uppvärmda rätter och långsam service, och baren stänger relativt tidigt.

Relaterade gästrecensioner

10

Ricardo

5 mars 2023

·

Stannade 1 natt

Excellent service…very good price and excellent breakfast.

Excellent service…very good price and excellent breakfast.

10

Alison

10 okt. 2025

·

Stannade 1 natt

Hotel was easy to find with parking facilities. Great welcome by Irene when we arrived at front desk. Hotel was clean. Good breakfast and comfy bed. Would stay again

Hotel was easy to find with parking facilities. Great welcome by Irene when we arrived at front desk. Hotel was clean. Good breakfast and comfy bed. Would stay again

8

Giles

2 okt. 2024

·

Stannade 1 natt

Hotel was great, bed really comfortable, and the whole site was very clean. The breakfast was varied, but the hot food was a little cold unfortunately.

Hotel was great, bed really comfortable, and the whole site was very clean. The breakfast was varied, but the hot food was a little cold unfortunately.

8

Diane

3 aug. 2025

·

Stannade 3 nätter

Hotel is near the excel centre. I booked the wrong one but it was only a short distance from the one I thought I booked Hotel rooms are a bit tired. Beds comfortable . Shower leaked all over the floor apart from that all good. Reception staff were helpful however the bar staff were sullen and clearly unhappy in their work. The bar food is reheated and dreadful. I had a burger that I could have solved my shoe with and the chips were awful. The ones on top had been arranged to make them look good but the ones underneath were reheated and inedible. Hilton , if you are not going to serve freshly prepared food, don't bother. Breakfast was good enough food and the staff were attentive. Overall a good enough stay blighted only by the bar food.

Hotel is near the excel centre. I booked the wrong one but it was only a short distance from the one I thought I booked Hotel rooms are a bit tired. Beds comfortable . Shower leaked all over the floor apart from that all good. Reception staff were helpful however the bar staff were sullen and clearly unhappy in their work. The bar food is reheated and dreadful. I had a burger that I could have solved my shoe with and the chips were awful. The ones on top had been arranged to make them look good but the ones underneath were reheated and inedible. Hilton , if you are not going to serve freshly prepared food, don't bother. Breakfast was good enough food and the staff were attentive. Overall a good enough stay blighted only by the bar food.

4

Simon

5 dec. 2022

·

Stannade 19 330 nätter

For a quality name hotel the food and menu was not !! Food was greasy bland and not very warm

For a quality name hotel the food and menu was not !! Food was greasy bland and not very warm

8

Tony

23 nov. 2024

·

Stannade 2 nätter

Great transport link, walking distance to London city airport. On the river with great views. Very clean and modern. Dining / bar options closed early with customers directed to Just Eat

Great transport link, walking distance to London city airport. On the river with great views. Very clean and modern. Dining / bar options closed early with customers directed to Just Eat

6

james

6 jan. 2025

·

Stannade 2 nätter

Service in restaurant is beyond dreadful I was sat at a table.. then after 25 mins i walked out.. I was.bored sick, not asked if i wanted a drink.. or a starter or anything.. was ore like 45 mins to be fair... This hotel has a poor restaurant.. eat out!

Service in restaurant is beyond dreadful I was sat at a table.. then after 25 mins i walked out.. I was.bored sick, not asked if i wanted a drink.. or a starter or anything.. was ore like 45 mins to be fair... This hotel has a poor restaurant.. eat out!

10

Paul

24 juli 2023

·

Stannade 2 nätter

its was great for us as we were going to the 02 but the staff were excellent every member we spoke to were brilliant and a credit to the hotel chain. Also the breakfast were awesome really tasty and plenty of choice overall we really enjoyed our stay so thank you.

its was great for us as we were going to the 02 but the staff were excellent every member we spoke to were brilliant and a credit to the hotel chain. Also the breakfast were awesome really tasty and plenty of choice overall we really enjoyed our stay so thank you.

4

Roxanne

27 maj 2025

·

Stannade 2 nätter

Check-in was fine. Room was disappointing. Paid around £680 for 2 nights. Toilet paper disintegrates when you use it, and as a women it was disgusting every time I had to use the loo. I don't even know what they call their pillows, it's ridiculous. Their coffee bags are basically for show as the coffee just leaks out (then they charge you around £10 for 2 flat whites out of the breakfast coffee machine). The restaurant is overpriced and most of the food just tastes microwaved. Really poor.

Check-in was fine. Room was disappointing. Paid around £680 for 2 nights. Toilet paper disintegrates when you use it, and as a women it was disgusting every time I had to use the loo. I don't even know what they call their pillows, it's ridiculous. Their coffee bags are basically for show as the coffee just leaks out (then they charge you around £10 for 2 flat whites out of the breakfast coffee machine). The restaurant is overpriced and most of the food just tastes microwaved. Really poor.

8

Mourica Ereena

12 sep. 2025

·

Stannade 3 nätter

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

6

Joacim

10 mars 2023

·

Stannade 2 nätter

Hi, OK hotel for business, but the food was not worth the price. The area is boring so if you stay at this place, concider the traveltime in to London if you looking for something more than a hotel.

Hi, OK hotel for business, but the food was not worth the price. The area is boring so if you stay at this place, concider the traveltime in to London if you looking for something more than a hotel.

8

Berns

9 mars 2023

·

Stannade 1 natt

Staff were excellent and my dining experience was very satisfying.

Staff were excellent and my dining experience was very satisfying.

10

Ricardo

5 mars 2023

·

Stannade 1 natt

Excellent service…very good price and excellent breakfast.

Excellent service…very good price and excellent breakfast.

8

Steve

22 feb. 2023

·

Stannade 2 nätter

Parking is a little pricey, and no late bar which after working a long day was very disappointing. Room was comfortable, beds a re great. Shower was powerful and hot. Some of the decor looking a little tired. Still worth the money.

Parking is a little pricey, and no late bar which after working a long day was very disappointing. Room was comfortable, beds a re great. Shower was powerful and hot. Some of the decor looking a little tired. Still worth the money.

10

Monique

1 mars 2022

·

Stannade 1 natt

.

.

Boendets policy

Instruktioner för incheckning

Allt du behöver veta för en smidig incheckning.

Incheckning

Checka ut

Från 15:00 till 00:00

Innan 12:00

Bra att veta

Ytterligare regler och information om denna fastighet.

Tillval

Ytterligare betalda tjänster du kan efterfråga.

Undrar du något?

Omedelbara AI-svar är baserade på hotellinformation

Priser för kommande datum

oktober 2026

sö	må	ti	on	to	fr	lö
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $161	26 $123	27 $157	28 $138	29 $137	30 $142	31 $145

november 2026

Billigare

Dyrare

Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.

Priser i USD för 2 gäster uppdateras dagligen.

Personalen i receptionen välkomnar gästerna vid ankomst. Kontakta boendet med hjälp av informationen i bokningsbekräftelsen om du har några frågor. Informationen från boendet kan ha översatts med automatiska översättningsverktyg. Boendet gör en kortreservation på GBP 50 för bokningar där betalning för vistelsen sker på plats istället för vid bokningstillfället.

Incheckning måste göras av någon som är minst 18 år.

Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
Statligt utfärdad fotolegitimation och kreditkort kan krävas vid incheckning för oförutsedda utgifter.
Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
Namnet på kreditkortet som används vid incheckning för att betala för oförutsedda utgifter måste vara detsamma som huvudnamnet på rumsbokningen.
Boendet accepterar kreditkort, bankkort och kontanter.
Boendet förbehåller sig rätten att reservera belopp på gästens kreditkort före ankomst.
På detta boende finns bland annat följande säkerhetsdetalj: brandsläckare.
Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.
Observera att kulturella normer och gästpolicyer kan skilja sig i olika länder och på olika boenden. De policyer som listas är boendets egna.

Ingen avgift tas ut för barn som är 12 år eller yngre som bor i samma rum som sina föräldrar eller vårdnadshavare om ingen extra sängutrustning krävs.
Anslutande rum kan erbjudas i mån av tillgång. Gäster kan be om anslutande rum genom att kontakta boendet direkt med kontaktuppgifterna i bokningsbekräftelsen.
Husdjur tillåts endast i vissa rum (avgifter tillkommer, information om detta under Avgifter). Gäster kan få ett av dessa rum genom att kontakta receptionen direkt med hjälp av informationen i bokningsbekräftelsen.
Kontaktfri utcheckning är tillgänglig.
Boendet välkomnar alla gäster, oavsett sexuell läggning och könsidentitet (HBTQ+-vänligt).

Avgift för frukostbuffé: GBP 19.5 per person (ungefärligt pris)
Parkeringsavgift: GBP 15 per natt
Avgift för husdjur: GBP 35 per boende per vistelse
Inga avgifter tas ut för assistanshundar
Tidig incheckning är tillgänglig mot en avgift (i mån av tillgänglighet)
Avgift för sen utcheckning: GBP 10 (endast i mån av tillgång)

Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.