This is a 5 star recently renovated hotel ( and quite expensive). The room was very nice with multiple places to store clothing, a comfortable bed and an easy to operate shower. The room was air conditioned, which was very helpful since it was warmer in Salzburg than what we had expected. The surrounding area was very close to the old city but quiet. Our issues with the hotel were twofold. We were given a voucher for welcome drinks at the bar. After we finished our drinks and presented the voucher, we were informed there was a “separate menu” for vouchers and our drinks did not qualify. I complained to the front desk and would have expected the charge for the drinks (these were ordinary cocktails- gin and tonic and Campari and soda) to be removed from the bill but they were not. And although the breakfast buffet was very extensive, the service was mediocre. This morning my husband’s silverware was removed while he was getting something additional to eat. Ultimately he had to take silverware from another table. And I ordered 2 fried eggs but they never appeared. Given that this is a 5 star hotel, we expected better and more gracious service. I would not return.
This is a 5 star recently renovated hotel ( and quite expensive). The room was very nice with multiple places to store clothing, a comfortable bed and an easy to operate shower. The room was air conditioned, which was very helpful since it was warmer in Salzburg than what we had expected. The surrounding area was very close to the old city but quiet. Our issues with the hotel were twofold. We were given a voucher for welcome drinks at the bar. After we finished our drinks and presented the voucher, we were informed there was a “separate menu” for vouchers and our drinks did not qualify. I complained to the front desk and would have expected the charge for the drinks (these were ordinary cocktails- gin and tonic and Campari and soda) to be removed from the bill but they were not. And although the breakfast buffet was very extensive, the service was mediocre. This morning my husband’s silverware was removed while he was getting something additional to eat. Ultimately he had to take silverware from another table. And I ordered 2 fried eggs but they never appeared. Given that this is a 5 star hotel, we expected better and more gracious service. I would not return.
