奧蘭多機場凱藝套房飯店

We booked this hotel close to the airport because it had a free airport shuttle that we could utilize. We booked it a few months in advance. The day before we arrived I looked for instructions on getting the shuttle to pick us up at the airport I found the airport shuttle had been cancelled. We were told that they didn't do that any more. That was the only reason we booked this hotel. Very disappointing.

No elevator Minimum breakfast

The front desk was amazing when we arrived for check-in late at night. The head groundskeeper and cleaning crew along with front desk were very kind. The room was basic and clean with damaged entertainment center, couch and beds that need replaced.However, the power went out at about 7:45am the following morning for about 2.5 hours. We inquired as we were not given any information and apparently this happens often and we would not get a credit for our inconvenience. The staff need a proper SOP for handling this type of situation.Also,the complimentary breakfast had good coffee and pancakes. There was also homemade biscuits and gravy with cereal and yogurts. We had to eat at the tables outside to get some air and wait to cool off in the pool until the gate was unlocked. The state of the pool was semi-clean. The handlebar on the main stairs is misplaced and the escutcheon is very loose causing the handlebar to not be secure and severely wobble. The shower, water fountain and lift had rust on them. The other railing in the deep end was not bolted to the pool. It was very dangerous and moved . The tile in the pool had not been brushed as it had black dirt sreaks all over. The stairs had some staining and the pool needs to be netted properly and manually vacuumed. Also, the water caused irritation to my son's eyes. The ph and chlorine levels need to be checked. All in all, the staff are very nice but this motel needs improvements.

Fine hotel but I selected it because it was near the airport and had an airport shuttle. But when i arrived I was told they had stopped the shuttle service and not notified me, which cost me a large taxi fee.

The pool was filthy. Our room was falling apart. Stains on pretty much everything. Cracks all over the floor. Rust all over the outside of the refrigerator. The bathroom was rotting and the tub was stained

Hotel.com says this hotel has an airport shuttle. The receptionist said they removed the shuttle in Jan 2023. This is Feb 2025

Breakfast was good. No elevators. Pool wasn't the cleanest. When we checked in the clerk knew we had been cancelled airline. No car. Didn't advise us to book shuttle for return. No sign saying to do so. Check out clerk was rude and no help at all.

The shuttle is unreliable, but when you finally get in, the drivers are good.

No elevators or airport shuttle,sink in room was badly cracked and patched,key cards failing multiple times,plumbing noisy as was the a/c,pool was dirty.

Facilities in poor conditions

Bed and sofa had stains on it. And room smelt fowl

Our staff checked into the room provided and immediately there were stains on the furniture and the beds. Then they went into the bathroom and saw cockroaches in the tub and bathroom. When we asked to be refunded our money so we could get room at another hotel we were told that the front desk was "unwilling to offer a refund". We supplied photos of the cockroaches but to no avail. We will not be staying here again.

A decent place to rest, the only problem was that we found a lot of cockroaches. We had to change rooms because it was impossible to sleep with that infestation.

This property is really rundown inside and out. The bathroom was the worst I have ever seen. The shower area was full of mold and the showerhead was all lime scale and mold. The ice machine was out of order but no signage. We saw 3 large bugs crawling on the floor in our room. We would never return here.

The room smelled horrible. The beds made us itchy, causing us to not sleep properly, the door jams and edges around the room were filthy and moldy, the bath tub was absolutely disgusting!!! I took pictures of it all. The desk and tv were dusty. Like it has sat unoccupied for a long time. Ive never stayed at a hotel that the sheets didnt smell like bleach or fresh. The pulliws, sheets, and blankets were not fresh and smelled very stale. If it wasnt for the fact I had a 3 yr old with me and it was late, I wouldve left. I will never use Quality Inn again.

The pool was filthy. Our room was falling apart. Stains on pretty much everything. Cracks all over the floor. Rust all over the outside of the refrigerator. The bathroom was rotting and the tub was stained

DO NOT STAY HERE!! The room looks nothing like the picture. There was mold in the bathroom. The tile floor was chipped and dirty. There was no fitted sheet on the beds only a tucked in top sheet. Someone came into our room despite our do not disturb sign. This place is awful.

Wont recommend this hotwl to anyone It is in worst condition. Have cockroaches all over in the bathroom, very stinky beds and rooms AC wasn't cooling and no cold water in the bathroom Not sure how management was keeping all these worst conditions in a hotel like that.

Moldy room. Old furniture. Dark and gloomy room. Tub was filthy. I should have slept in my car instead. Save your money. Go elsewhere!

Roaches in the bathroom

Needs upgrades

Hotel was outdated. Needed upgrades, and painted. Bed was comfortable, but old. Room was accommodating. Breakfast was not very good. Overall things were ok.

Ice machine and vending machines were convenient. Rooms need updating

Needed a place to stay for an early morning flight and this hotel was close to the airport and in my budget. The room was clean but needs updating- but it suites my needs of a good nights sleep before my flight.

Old. Needs renovations.

It is very dated and old fashioned especially the bathroom. Needs an upgrade

I didn't like the location. I rather be with someone then by myself. The a/c made a lot of noise and mini refrig didn't sleep at all.

Pillows were the size of throw pillows, area outside was noisy with music and hearing carts/wheels rolling

Picked this place, since I had an early flight and was close to the airport. Their breakfast started at 6:30 am. Therefore, was able to grab a nice cup of coffee, toast and sausage. Both ladies at check in and check out were really nice! Room was cozy, just a little dark.

It's an aged hotel, but fine for a quick stay.

I was very unimpressed with the lady that checked me and my family in. She was very unwelcoming, and not friendly at all.

We accidentally booked the wrong day for exactly one week later. We booked the hotel after we called them and asked if an early checkout was available, thus they knew we were coming in that day. When we showed up an hour later, they would not transfer the booking and forced us to forfeit the future booking fee. The manager said I should have booked directly with Quality Inn/Choice Hotels instead of Hotels.com as “They hate Hotels.com and won’t make any concessions for Hotels.com clients”. The booking rate thru Hoteks.com was $25 lower. Instead of arguing, I went ahead and booked a night, directly with the front desk manager and requested a refund. Quality Inn management at this location and choice hotels, along with the possibility of hotels.com are not refunding the unused night. Which again, was a week later, and thus the room went unused. This is extremely poor customer service and I assure you, I will not be staying at quality Inn any longer. It’s also makes me question hotels.com although they have been extremely good in the past.

It was good for the price. Staff at night were friendly, in the morning i went down to the front to get a coffee and they wont let you in until exactly 630. The lady very abrutly told me no at 625 lol

The front desk reception was outstanding

The property was good, the room and eating area were clean. The front desk agent at the time of our check in was extremely unfriendly and rude. We could tell he was angry that we arrived at the time he was headed out for a cigarette break. He spoke to us like we were inconveniencing him, and like we were stupid. This was not a pleasant experience at all.

I called upon arrival at airport, very grumpy person answered the phone, I ask what time hotel transportation from airport to hotel ran? My answer was we dont have shuttle service and he hung up. When i booked room a few months ago, it was advertised that they had airport shuttle service, that was one of my reasons for this room booking. Upon arrival after paying a $35.00 taxi, we found that they guy who answered phone was really a grumpy guy, when i walked up to the front desk, he said i don't serve people at that part of the counter and had me move 2 feet to the other side of counter before he would check us in. Not a pleseant person at all. After got our room key, and went to our room. 2nd floor and no elevator. Our thought was we have booked the wrong place. Upon entering our room, it was very dated but very clean. We had an issue with out TV remote not working, so back to the front desk we went. We were told maintenence would have to come to the room and dix it. Our thoughts was batteries were dead and need replacing. Maintance showed up and found the front desk took our remote at time of compaint, heretivwd it along with a replacement remote which worked fine. Maintance made the statement all the front desk had to do was give us a replacement remote which they had and shook his head. The next day we checked out skipping breakfast. Desk staff very unfriendly but maintance guy was nice. Reviews were much higher when we booked than current day. No return for us.

The staff was awesome.

Property nice. Kevin at front desk was super helpful and outstanding customer service. Felt welcoming! Keep it up!

Friendly staff.

The customer service was incredibly rude when I went to explain that my shower was not working and that the shower head was legitimately kept on by a rubber band. After my intelligence was insulted I was finally switched rooms but they made it seem like such a hassle and that I was just stupid even though the water clearly didn't work. The couch was all ripped up and the room smelled heavy of cigarettes. The second room was much nicer but the overall experience was horrendous.

Very nice basic hotel, friendly staff, clean. Location is not good if you don’t have a car as there are no restaurants within walking distance but otherwise it was a fine place to stay.

Close to the airport, great price

Great place to stay for the price the night before a flight.

The property was very convenient to the airport.

Close to the airport

We stayed over night after getting onto Florida late with our family. My kids loved the beds and the super fluffy pillows. My oldest was happy he didn’t have to sure a bed, and slept on the pull out sofa. Staff was super friendly and helpful, even at 1:30 am. If we stayed longer we would have been able to enjoy the pool, it looked very nice.

Good location, friendly staff.

Short trip to airport.

Great location when flying out of MCO early in the morning. It's only 5 minutes away.

Close to the airport

Breakfast wasn't good.

Good for a quick stop, not like that said breakfarst included but that day was just buiscuits and gravy nothing else

Breakfast was a joke, tons of actual residents (not vacationers) sitting and smoking in the walkways. Pool was gross, room was gross, curtains didn't close, could hear neighbors, smell tobacco and pot smoke, and the breakfast was insulting

Breakfast was horrible - eggs one day and the next only sausages.

Can do better with the breakfast

It's Cheap! Super cheap and old. It was clean, and what we needed it for, a cheap stay. FOOD was dismal, don't plan on trying it. The powdered eggs didn't even stay together for a spoon. There was toast and fruit loops cereal. And, some yogurt cups in a fridge. It was pretty bad. Not even a banana or oatmeal packet.

Room was clean and comfortable overall. Just wish the breakfast area had more items such as fruit and sausages, for example.

Worst breakfast weve ever had by far,,,We were told by front desk there would be Bagels, sausage, pastry...none of that...White bread, pancakes. oatmeal and those bagged lousey eggs...pure crap Tell your owner to eat that crap

Breakfast not much !'not impressed!

Use this place only as a low cost option for stay in florida for a single day . the rooms are clean with basic facility but the breakfast is horrible they have only bread and Pan cake machine ( work at its own will) the staff may not respond to your query during breakfast hours but is very proactive in closing the limited option buffet . the counter is closed at 9:30 AM EST sharp no matter how many guest are still having the food Nonetheless, given the cost , the hotel is in a decent location