Candlewood Suites Orange by IHG

Very nice room - clean and quiet and comfortable.

My stay at the hotel was great. My check-in experience however, was not so great. I paid through Expedia. When I arrived, I was asked to put a credit card on file which is fine however, I woke up to multiple transactions in the morning. I was assured that these charges would fall off after they figured out what actually happened at that time however here it is a week later the issue is still not resolved, and I am having to continuously contact the Hotel to get this rectified the front desk overnight personnel was not familiar with the check-in process for parties who pay through a third-party service I hope that this person gets educated so that this does not happen to anyone else in the near future.

Yes

Had called location and asked about being pet friendly. They had said nothing about a charge. Got to the hotel took the dog upstairs to our room. Went down to registration clerk and asked her for a do not disturb sign to put on our door. Because our dog was going to be in the room while we were out. She then told us oh you have a dog they’ll be $75 charge. I then told her I was not informed of this prior to and she said well that’s the rules.

Amenities were nice