Rosewood Amsterdam

It is rare that my girlfriend cries but this hotel made her tearful on her birthday for all the wrong reasons. We booked a three-night stay at this hotel to celebrate my girlfriend's birthday with a bit of luxury. Check-in was slow. Why is it that luxury hotels think a slow, hands-on approach to getting your room keys makes sense? When we eventually got to the room, we were very disappointed to discover that despite having booked a double room, we had been allocated a twin room. We called the desk and were told there were no other rooms available. At no point prior to our stay had this been communicated to us. We were offered an upgrade for the remaining two nights, and promised that the hotel would move our luggage to the new room. Of course, the following day we needed to "check out" at 12:00 and were told the new room would not be available before 3pm, as though this was a regular, new check-in -- we therefore lost the amenity of having a room at all for the middle part of the day. We were initially given a new key -- to the old room! When we did eventually get into the new room, there was no luggage! The following day, we used the spa. When we came back to the room in the middle of the afternoon, it had still not been serviced. When we asked at the front desk, housekeeping came but more or less all they did was make the bed -- none of the tea & coffee was replenished. That's really not 5-star service. I have more to say but no space to say it

Quarto não foi limpo todos os dias

Hotel incrível. Padrão de qualidade e atendimento Rosewood

Hotel excelente, localização perfeita, mas o serviço de café da manhã é ruim, demoram muito a atender e é a la carte, é muito mais pratico se deixarem tudo disponível.

Listen, this place right here...this is the place to be. I'm a big traveler and have stayed in dozens of hotels from The Ritz to La Quinta and this place topped them all - and this was my first time in Amsterdam. Absolutely unreal. Not only is it probably the best location in the city to see literally anything of interest, but the property itself is top notch. It has an incredible interior, it has an incredible bar (one of the best bars in Amsterdam, period). It has a beautiful courtyard and a restaurant with incredible food. And the rooms?? Yeah, imagine having the best shower ever and having perfectly temperature controlled with plenty of space in even the smallest rooms. But that's not even the best part - my Fiancé and I wanted to go out to eat so I insisted we converse with the concierge since the rest of the hotel was already 10/10, we must've gotten 5 recommendations for restaurants and tours from them and each one was off the charts. The first restaurant we went to greeted us and when we sat down...BOOM, glass of champagne at the restaurant COMPLIMENTS of the rosewood. Check in was easy, they took our bags, they called us Ubers and ever person there was friendly - I will seriously not stay anywhere else in Amsterdam when I return - there's no point - this place has everything you need. (Also shoutout to the concierge, Mara - sorry about the spelling - she totally rocks and they should pay her whatever she desires)