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Hotel Excelsior

269 $

/ Nacht

Ø-Preis September

Hotel Excelsior - Image 1

Hotel Excelsior - Zimmer

Hotel Excelsior - Zimmer

Hotel Excelsior - Ausblick vom Zimmer

Hotel Excelsior - Rezeption

Preise für Hotel Excelsior

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269 $

/ Nacht

Ø-Preis September

Monatliche Durchschnittspreise

In Hotel Excelsior liegt der Preis pro Nacht im günstigsten Monat (November) durchschnittlich bei 235 $ und im teuersten Monat (Februar) bei 441 $, basierend auf den letzten 12 Monaten.

Durchschnittlicher Preis pro Nacht in Hotel Excelsior nach Monat, letzte 12 Monate (USD)
Monat	Durchschnittspreis
Januar	370 $
Februar	441 $
März	360 $
April	319 $
Mai	281 $
Juni	263 $
Juli	302 $
August	307 $
September	269 $
Oktober	266 $
November	235 $
Dezember	334 $

Am teuersten: Februar (ca. 441 $)

Am günstigsten: November (ca. 235 $)

Über diese Unterkunft

Genieße die den schönen Ausblick von folgenden Punkten: Terrasse und Garten. Außerdem kannst du kostenloses WLAN nutzen.

Restaurant
Nichtraucher-Zimmer
Zimmerservice
Reinigung
Safe
Garten

Standort

Hofmattstrasse 38, Zermatt, Schweiz

Matterhorn Ski Paradise (0.1 Meilen)

Zermatt - Furi (0.1 Meilen)

Skigebiet Furi (0.1 Meilen)

Furi - Riffelberg (0.1 Meilen)

Pfarrkirche St. Mauritius (0.2 Meilen)

Matterhorn Museum (0.2 Meilen)

Weitere Informationen zum Ort

Zimmeroptionen

4

Doppelzimmer (North)

Zimmerdetails

2 Einzelbetten

Anzahl Schlafplätze 2

194 ft²

Heizung

WLAN (kostenlos)

Eigenes Bad

10

Suite, Bergblick

Zimmerdetails

1 Französisches Doppelbett

und

1 Schlafsofa

Anzahl Schlafplätze 3

452 ft²

Heizung

WLAN (kostenlos)

Separate Badewanne und Dusche

11

Doppelzimmer, Balkon (South)

Zimmerdetails

2 Einzelbetten

Anzahl Schlafplätze 2

301 ft²

Balkon

Heizung

WLAN (kostenlos)

Eigenes Bad

7

Junior-Suite, Balkon

Zimmerdetails

2 Einzelbetten

und

1 Schlafsofa

Anzahl Schlafplätze 3

377 ft²

Balkon

Heizung

WLAN (kostenlos)

Eigenes Bad

8

Deluxe-Doppelzimmer, 2 Einzelbetten, Balkon, Bergblick

Zimmerdetails

2 Einzelbetten

Anzahl Schlafplätze 2

312 ft²

Balkon

Balkon oder Terrasse

Heizung

WLAN (kostenlos)

Eigenes Bad

5

Einzelzimmer

Zimmerdetails

1 Einzelbett

194 ft²

Heizung

WLAN (kostenlos)

Eigenes Bad

6

Economy-Doppelzimmer

Zimmerdetails

1 Doppelbett

Anzahl Schlafplätze 2

161 ft²

Heizung

WLAN (kostenlos)

Eigenes Bad

Gästebewertungen zu Hotel Excelsior

8.9

Fantastisch

Basierend auf 367 verifizierten Bewertungen

Wer übernachtet hier?

Paar

44%

Familie

25%

Gruppe

22%

Alleinreisende

8%

Was Gäste sagen

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Im Hotel Excelsior heben Reisende durchweg die zentrale, fußläufige Lage und den unvergesslichen Blick auf das Matterhorn von vielen Balkonzimmern hervor. Dabei wird auch auf einige kleine Zimmer, fehlende Klimaanlage und gelegentliche Bau- oder Bararbeiten hingewiesen.

Leistungen

Reinigung

Zimmer

Landschaftlich reizvoll

Dienstleistung

Standort

Gastronomie

War das hilfreich?

Was Gäste sagen

Im Hotel Excelsior heben Reisende durchweg die zentrale, fußläufige Lage und den unvergesslichen Blick auf das Matterhorn von vielen Balkonzimmern hervor. Dabei wird auch auf einige kleine Zimmer, fehlende Klimaanlage und gelegentliche Bau- oder Bararbeiten hingewiesen.

Die Zimmer reichen von sehr geräumig bis kompakt, mit vielen Balkonen und zum Teil Dachgeschosszugang über Treppen. Es gibt einige Berichte über schwaches WLAN auf den Zimmern oder weniger komfortable Betten. Der Service ist überwiegend freundlich und hilfsbereit, obwohl Gäste gelegentlich Probleme bei der Koordination von Shuttle/Taxi, eingeschränkten Rezeptionszeiten oder Versäumnissen im Housekeeping erlebt haben. Das Frühstück wird regelmäßig gelobt, während die Kaffeeversorgung und die Bar/das Restaurant gemischte Bewertungen erhalten. Eine solide, reisefreundliche Basis mit klaren Stärken und einigen Einschränkungen.

Leistungen

Reinigung

Zimmer

Landschaftlich reizvoll

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Gäste erwähnen eine Bar und ein Restaurant im Hotel, einen Skiraum mit Schuhwärmern und einen Shuttleservice. Einige bemängeln die ungleichmäßige Qualität der Bar, eine inkonsistente Shuttle-Koordination und die Tatsache, dass das Dachgeschoss über Treppen erreichbar ist.

Ähnliche Gästebewertungen

10

Robert

1. Aug. 2025

·

Aufenthalt am 1 Nacht

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Richard John

2. Aug. 2023

·

Aufenthalt am 1 Nacht

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Sherry

19. Mai 2025

·

Aufenthalt am 1 Nacht

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Matthew

16. Apr. 2024

·

Aufenthalt am 2 Nächte

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

10

Kasey

3. Apr. 2024

·

Aufenthalt am 2 Nächte

The board and boot storage with boot heaters.

The board and boot storage with boot heaters.

10

Terry

27. Dez. 2023

·

Aufenthalt am 1 Nacht

Very great service and they have a shuttle.

Very great service and they have a shuttle.

8

Katherine

2. Juni 2024

·

Aufenthalt am 2 Nächte

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

8

xiaolin

27. Feb. 2025

·

Aufenthalt am 1 Nacht

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

8

JANICE

6. Apr. 2023

·

Aufenthalt am 1 Nacht

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

Valerie

23. Juli 2023

·

Aufenthalt am 2 Nächte

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Reinigung

Bewertungen beschreiben das Hotel und die Zimmer häufig als sauber und gepflegt. Einzelne Probleme umfassten eine defekte Vorrichtung und ein Versäumnis im Housekeeping.

Ähnliche Gästebewertungen

8

Motohiko

25. Sept. 2024

·

Aufenthalt am 1 Nacht

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

10

wolfgang

9. Jan. 2022

·

Aufenthalt am 1 Nacht

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

8

Gary

30. Mai 2024

·

Aufenthalt am 1 Nacht

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

8

Minjia

25. Juni 2025

·

Aufenthalt am 2 Nächte

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

8

Katherine

2. Juni 2024

·

Aufenthalt am 2 Nächte

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

10

Dong

16. Aug. 2024

·

Aufenthalt am 1 Nacht

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

6

Warren

24. Juni 2023

·

Aufenthalt am 3 Nächte

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

10

John

9. Mai 2024

·

Aufenthalt am 1 Nacht

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

10

Joan

12. Mai 2025

·

Aufenthalt am 2 Nächte

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

10

thea

23. Juli 2025

·

Aufenthalt am 2 Nächte

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Viele Zimmer bieten Balkone mit beeindruckendem Blick auf das Matterhorn, und die Größe reicht von kompakt bis sehr geräumig. Einige Gäste berichteten von fehlender Klimaanlage, gelegentlichem Lärm oder Beeinträchtigung durch Bauarbeiten, schwachem WLAN auf dem Zimmer oder weniger komfortabler Bettwäsche; die obersten Zimmer sind über Treppen erreichbar.

Ähnliche Gästebewertungen

10

Sherry

19. Mai 2025

·

Aufenthalt am 1 Nacht

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Takumitsu

15. Sept. 2025

·

Aufenthalt am 1 Nacht

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

8

TONY H

11. Okt. 2023

·

Aufenthalt am 2 Nächte

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

8

Sandra

12. Juni 2025

·

Aufenthalt am 2 Nächte

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

10

Tim

20. Okt. 2025

·

Aufenthalt am 1 Nacht

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

10

Dong

16. Aug. 2024

·

Aufenthalt am 1 Nacht

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

8

Jan

1. Sept. 2025

·

Aufenthalt am 1 Nacht

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

10

Phithoun

23. Juni 2023

·

Aufenthalt am 2 Nächte

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

8

Ryan

13. Dez. 2024

·

Aufenthalt am 2 Nächte

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

10

Dennis

23. Feb. 2026

·

Aufenthalt am 3 Nächte

Room was spacious and had a balcony view of the Matterhorn.

Room was spacious and had a balcony view of the Matterhorn.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Dienstleistung

Der Service wird weithin als freundlich, hilfsbereit und proaktiv gelobt, einschließlich aufmerksamer Gesten bei Störungen und frühen Abreisen. Einige Gäste hatten Schwierigkeiten bei der Kommunikation mit dem Shuttle/Taxi, eine begrenzte Verfügbarkeit an der Rezeption oder Versäumnisse im Housekeeping.

Ähnliche Gästebewertungen

10

Andrea

13. Sept. 2025

·

Aufenthalt am 2 Nächte

Incredible place in Zermatt. Amazing staff, great hotel.

Incredible place in Zermatt. Amazing staff, great hotel.

10

Michael

19. Apr. 2025

·

Aufenthalt am 3 Nächte

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

10

Kimberly

18. Sept. 2023

·

Aufenthalt am 2 Nächte

Customer service went above & beyond to make sure we had everything we needed

Customer service went above & beyond to make sure we had everything we needed

10

Erica

24. Sept. 2023

·

Aufenthalt am 1 Nacht

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

10

Laura

7. Mai 2023

·

Aufenthalt am 3 Nächte

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

8

Cascade

29. Aug. 2023

·

Aufenthalt am 2 Nächte

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

8

xiaolin

27. Feb. 2025

·

Aufenthalt am 1 Nacht

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

10

Clifford

7. Feb. 2025

·

Aufenthalt am 8 Nächte

The staff was friendly, helpful, and attentive.

The staff was friendly, helpful, and attentive.

10

Adora De

10. Juni 2025

·

Aufenthalt am 1 Nacht

Staff was so friendly! Carmen was so great and friendly!

Staff was so friendly! Carmen was so great and friendly!

6

??

19. Feb. 2025

·

Aufenthalt am 2 Nächte

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Durchweg als zentral und fußläufig beschrieben, in der Nähe des Bahnhofs, des Flusses und der Liftanlagen, mit Gepäck-freundlichen Wegen. Einige weisen auf einen leichten Anstieg und gelegentliche Bauarbeiten in der Nähe hin.

Ähnliche Gästebewertungen

10

Theresa

13. Juli 2025

·

Aufenthalt am 2 Nächte

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Chen

11. Okt. 2024

·

Aufenthalt am 1 Nacht

Good location. A few minutes from train station. Can see Matterhorn from window.

Good location. A few minutes from train station. Can see Matterhorn from window.

8

TONY H

11. Okt. 2023

·

Aufenthalt am 2 Nächte

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

10

Madison

22. Apr. 2024

·

Aufenthalt am 3 Nächte

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

10

nongnooch

27. Mai 2025

·

Aufenthalt am 1 Nacht

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

10

Tim

28. Nov. 2025

·

Aufenthalt am 1 Nacht

Right in the area you want to be with a great view of the Matterhorn!

Right in the area you want to be with a great view of the Matterhorn!

10

William

8. Jan. 2025

·

Aufenthalt am 2 Nächte

Great Hotel! Perfect location

Great Hotel! Perfect location

10

Carrie

20. Aug. 2024

·

Aufenthalt am 1 Nacht

Great property, close to the train station.

Great property, close to the train station.

10

Daniel

30. Sept. 2024

·

Aufenthalt am 2 Nächte

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

8

Nishanth

28. Mai 2025

·

Aufenthalt am 1 Nacht

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Gastronomie

Das Frühstück wird häufig für Qualität und Auswahl gelobt. Die Rückmeldungen zur Kaffeeversorgung und zur Bar/zum Restaurant sind gemischter, mit einigen negativen Erfahrungen.

Ähnliche Gästebewertungen

10

Catherine

25. Juli 2025

·

Aufenthalt am 1 Nacht

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

10

Robert

1. Aug. 2025

·

Aufenthalt am 1 Nacht

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Theresa

13. Juli 2025

·

Aufenthalt am 2 Nächte

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Richard John

2. Aug. 2023

·

Aufenthalt am 1 Nacht

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Karen

5. Apr. 2023

·

Aufenthalt am 2 Nächte

Great service, lovely breakfast, highly recommend.

Great service, lovely breakfast, highly recommend.

8

JANICE

6. Apr. 2023

·

Aufenthalt am 1 Nacht

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

T

10. Juli 2025

·

Aufenthalt am 2 Nächte

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

10

Anne

22. Juli 2023

·

Aufenthalt am 2 Nächte

Fantastic service and location. Outstanding breakfast.

Fantastic service and location. Outstanding breakfast.

10

Paul

1. Juni 2024

·

Aufenthalt am 3 Nächte

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

10

Valerie

23. Juli 2023

·

Aufenthalt am 2 Nächte

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

10

Mika

20. Juni 2026

·

Aufenthalt am 1 Nacht

Alles sehr gut, vor allem preiswert. Auch meine Gold Level wurde berücksichtigt, was eher eine Seltenheit geworden ist

Alles sehr gut, vor allem preiswert. Auch meine Gold Level wurde berücksichtigt, was eher eine Seltenheit geworden ist

8

Rudolf

2. Mai 2026

·

Aufenthalt am 1 Nacht

Gutes Hotel, gutes Preis-Leistung-Verhältnis und zentrale Lage in Zermatt. Schöne, traditionelle Holzausstattung des Restaurants bzw. des Frühstücksraumes.

Gutes Hotel, gutes Preis-Leistung-Verhältnis und zentrale Lage in Zermatt. Schöne, traditionelle Holzausstattung des Restaurants bzw. des Frühstücksraumes.

8

Jan

1. Sept. 2025

·

Aufenthalt am 1 Nacht

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

8

Sonja

12. Juli 2025

·

Aufenthalt am 1 Nacht

Super Blick aufs Matterhorn, das Upgrade war auch toll. Zimmer war ziemlich neu renoviert, über das Hotel kann man nichts negatives sagen! Das dazugehörige Restaurant können wir allerdings gar nicht empfehlen! Preis Leistung stimmt nicht

Super Blick aufs Matterhorn, das Upgrade war auch toll. Zimmer war ziemlich neu renoviert, über das Hotel kann man nichts negatives sagen! Das dazugehörige Restaurant können wir allerdings gar nicht empfehlen! Preis Leistung stimmt nicht

10

Isabel

28. Jan. 2025

·

Aufenthalt am 3 Nächte

Sehr schönes, zentral gelegenes Hotel, Zimmer zur Dorfseite sehr ruhig. Komplettes Personal sehr freundlich und hilfsbereit. Es gab alles, was wir für unsere Auszeit in den Bergen brauchten. Danke dafür

Sehr schönes, zentral gelegenes Hotel, Zimmer zur Dorfseite sehr ruhig. Komplettes Personal sehr freundlich und hilfsbereit. Es gab alles, was wir für unsere Auszeit in den Bergen brauchten. Danke dafür

Richtlinien der Unterkunft

Check-in-Anleitungen

Alles, was Sie wissen müssen, um problemlos einchecken zu können.

Check-in

Check-out

Von 15:00 bis 22:00

Vor 11:00

Gut zu wissen

Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.

Optionale Extras

Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.

Haben Sie eine Frage?

Sofortige KI-Antworten basieren auf den Informationen des Hotels.

Preise für kommende Reisedaten

September 2026

Oktober 2026

Günstiger

Teurer

Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.

Preise in USD für 2 Gäste, täglich aktualisiert.

Die Rezeption ist täglich von 07:00 Uhr bis 22:00 Uhr besetzt. Bitte kontaktiere die Unterkunft vor der Anreise, um den Check-in zu arrangieren. Bitte setz dich im Voraus mit der Unterkunft in Verbindung, wenn du eine Anreise nach 22:00 Uhr planst. Kontaktiere die Unterkunft bitte im Voraus, um Hinweise zum Check-in zu erhalten. Die Rezeption ist zu bestimmten Zeiten besetzt. Wenn du Fragen hast, wende dich bitte an die Unterkunft. Die Kontaktdaten findest du auf der Buchungsbestätigung. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt. Zermatt befindet sich in einer autofreien Zone und ist nur per Zug zu erreichen.

Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.

Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Bitte wende dich im Voraus an die Unterkunft, um ein Babybett und ein Zustellbett zu reservieren
Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
Bargeldlose Transaktionen sind verfügbar
Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher, einem Rauchmelder und einem Sicherheitssystem ausgestattet
Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.

Die Mitnahme eines Haustieres muss grundsätzlich direkt in der Unterkunft angefragt werden. Die Kontaktinformationen befinden sich auf der Buchungsbestätigung (zusätzlich anfallende Kosten sind im Abschnitt „Gebühren“ aufgeführt).
Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.

Gebühr für Haustiere: 20 CHF pro Haustier, pro Nacht
Assistenztiere sind von den Gebühren ausgenommen
Nutzungsgebühr für das Zusatzbett: 50.0 CHF pro Tag

Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.