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Hotel Excelsior

235 US$

/ noche

Promedio para noviembre

Hotel Excelsior - Image 1

Hotel Excelsior - Habitación

Hotel Excelsior - Habitación

Hotel Excelsior - Vistas desde la habitación

Hotel Excelsior - Recepción

Precios para Hotel Excelsior

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235 US$

/ noche

Promedio para noviembre

Precios medios mensuales

En Hotel Excelsior, los precios por noche son de 235 US$ de media en el mes más barato (noviembre) y de 441 US$ en el mes más caro (febrero), según los últimos 12 meses.

Precio medio por noche en Hotel Excelsior por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	370 US$
febrero	441 US$
marzo	360 US$
abril	319 US$
mayo	281 US$
junio	263 US$
julio	302 US$
agosto	307 US$
septiembre	320 US$
octubre	266 US$
noviembre	235 US$
diciembre	334 US$

Más caro: febrero (aprox. 441 US$)

Más barato: noviembre (aprox. 235 US$)

Acerca de esta propiedad

Con una terraza y jardín donde descansar y comodidades como conexión a Internet wifi gratis, ¡no te faltará de nada!

Restaurante
Habitaciones para no fumadores
Servicio de habitaciones
Servicio de limpieza
Caja fuerte
Jardín

Ubicación

Hofmattstrasse 38, Zermatt, Suiza

Estación de esquí Zermatt-Matterhorn (0.1 millas)

Área de esquí de Furi (0.1 millas)

Iglesia de San Mauricio (0.2 millas)

Museo Matterhorn (0.2 millas)

Kirchbrücke (0.2 millas)

Cementerio de Montañeros (0.2 millas)

Más información sobre la ubicación

Opciones de habitación

6

Habitación económica doble

Detalles de la oferta

1 Cama Doble Grande

Capacidad: 2

161 ft²

Calefacción

Conexión Wi-Fi (gratuita)

Baño privado

4

Habitación doble (North)

Detalles de la oferta

2 Camas Individuales

Capacidad: 2

194 ft²

Calefacción

Conexión Wi-Fi (gratuita)

Baño privado

10

Suite, vistas a la montaña

Detalles de la oferta

1 Cama Doble

y

1 Sofá Cama

Capacidad: 3

452 ft²

Calefacción

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

11

Habitación doble, balcón (South)

Detalles de la oferta

2 Camas Individuales

Capacidad: 2

301 ft²

Balcón

Calefacción

Conexión Wi-Fi (gratuita)

Baño privado

7

Suite junior, balcón

Detalles de la oferta

2 Camas Individuales

y

1 Sofá Cama

Capacidad: 3

377 ft²

Balcón

Calefacción

Conexión Wi-Fi (gratuita)

Baño privado

8

Habitación Deluxe doble, 2 camas individuales, balcón, vistas a la montaña

Detalles de la oferta

2 Camas Individuales

Capacidad: 2

312 ft²

Balcón

Balcón o terraza

Calefacción

Conexión Wi-Fi (gratuita)

Baño privado

5

Habitación individual

Detalles de la oferta

1 Cama Individual

194 ft²

Calefacción

Conexión Wi-Fi (gratuita)

Baño privado

Reseñas de los huéspedes sobre Hotel Excelsior

8.9

Fabuloso

Basado en 367 comentarios verificados

¿Quién se queda aquí?

Pareja

44%

Familia

25%

Grupo

22%

Solo/a

8%

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En el Hotel Excelsior, los viajeros destacan constantemente su ubicación céntrica y accesible a pie, así como las memorables vistas al Matterhorn desde muchos balcones, aunque también señalan que algunas habitaciones son pequeñas, que no hay aire acondicionado y que ocasionalmente hay ruido procedente de obras o del bar.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

En el Hotel Excelsior, los viajeros destacan constantemente su ubicación céntrica y accesible a pie, así como las memorables vistas al Matterhorn desde muchos balcones, aunque también señalan que algunas habitaciones son pequeñas, que no hay aire acondicionado y que ocasionalmente hay ruido procedente de obras o del bar.

Las habitaciones varían desde muy espaciosas hasta compactas, con muchos balcones y acceso al último piso por escaleras, y algunos comentarios sobre Wi-Fi débil en la habitación o camas menos cómodas. El servicio es en general cálido y atento, aunque algunos huéspedes han tenido problemas con la coordinación de traslados/taxis, un horario limitado de recepción o fallos en el servicio de limpieza. El desayuno recibe elogios con regularidad, mientras que el servicio de café y el bar/restaurante reciben comentarios más variados. Una base sólida y favorable para los viajeros, con puntos fuertes claros y algunas advertencias.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Los huéspedes señalan la existencia de un bar y restaurante en el hotel, un guardaesquíes con calentadores de botas y un servicio de transporte. Algunos mencionan una calidad desigual en el bar, una coordinación inconsistente del servicio de transporte y que el último piso requiere subir escaleras.

Reseñas de huéspedes relacionadas

10

Robert

1 ago 2025

·

Se alojó 1 noche

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Richard John

2 ago 2023

·

Se alojó 1 noche

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Sherry

19 may 2025

·

Se alojó 1 noche

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Matthew

16 abr 2024

·

Se alojó 2 noches

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

10

Kasey

3 abr 2024

·

Se alojó 2 noches

The board and boot storage with boot heaters.

The board and boot storage with boot heaters.

10

Terry

27 dic 2023

·

Se alojó 1 noche

Very great service and they have a shuttle.

Very great service and they have a shuttle.

8

Katherine

2 jun 2024

·

Se alojó 2 noches

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

8

xiaolin

27 feb 2025

·

Se alojó 1 noche

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

8

JANICE

6 abr 2023

·

Se alojó 1 noche

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

Valerie

23 jul 2023

·

Se alojó 2 noches

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las reseñas describen comúnmente el hotel y las habitaciones como limpios y bien cuidados. Los problemas aislados incluyeron un elemento dañado y un fallo en el servicio de limpieza.

Reseñas de huéspedes relacionadas

8

Motohiko

25 sept 2024

·

Se alojó 1 noche

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

10

wolfgang

9 ene 2022

·

Se alojó 1 noche

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

8

Gary

30 may 2024

·

Se alojó 1 noche

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

8

Minjia

25 jun 2025

·

Se alojó 2 noches

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

8

Katherine

2 jun 2024

·

Se alojó 2 noches

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

10

Dong

16 ago 2024

·

Se alojó 1 noche

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

6

Warren

24 jun 2023

·

Se alojó 3 noches

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

10

John

9 may 2024

·

Se alojó 1 noche

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

10

Joan

12 may 2025

·

Se alojó 2 noches

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

10

thea

23 jul 2025

·

Se alojó 2 noches

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Muchas habitaciones cuentan con balcones con impresionantes vistas al Matterhorn, y los tamaños varían desde compactos hasta muy espaciosos. Algunos huéspedes informaron de la falta de aire acondicionado, ruido ocasional o impacto de las obras, Wi-Fi débil en la habitación o ropa de cama menos cómoda; las habitaciones superiores requieren escaleras.

Reseñas de huéspedes relacionadas

10

Sherry

19 may 2025

·

Se alojó 1 noche

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Takumitsu

15 sept 2025

·

Se alojó 1 noche

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

8

TONY H

11 oct 2023

·

Se alojó 2 noches

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

8

Sandra

12 jun 2025

·

Se alojó 2 noches

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

10

Tim

20 oct 2025

·

Se alojó 1 noche

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

10

Dong

16 ago 2024

·

Se alojó 1 noche

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

8

Jan

1 sept 2025

·

Se alojó 1 noche

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

10

Phithoun

23 jun 2023

·

Se alojó 2 noches

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

8

Ryan

13 dic 2024

·

Se alojó 2 noches

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

10

Dennis

23 feb 2026

·

Se alojó 3 noches

Room was spacious and had a balcony view of the Matterhorn.

Room was spacious and had a balcony view of the Matterhorn.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es ampliamente elogiado por ser amable, atento y proactivo, incluyendo detalles considerados durante las interrupciones y las salidas anticipadas. Algunos huéspedes experimentaron problemas de comunicación con el servicio de transporte/taxi, disponibilidad limitada en la recepción o fallos en el servicio de limpieza.

Reseñas de huéspedes relacionadas

10

Andrea

13 sept 2025

·

Se alojó 2 noches

Incredible place in Zermatt. Amazing staff, great hotel.

Incredible place in Zermatt. Amazing staff, great hotel.

10

Michael

19 abr 2025

·

Se alojó 3 noches

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

10

Kimberly

18 sept 2023

·

Se alojó 2 noches

Customer service went above & beyond to make sure we had everything we needed

Customer service went above & beyond to make sure we had everything we needed

10

Erica

24 sept 2023

·

Se alojó 1 noche

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

10

Laura

7 may 2023

·

Se alojó 3 noches

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

8

Cascade

29 ago 2023

·

Se alojó 2 noches

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

8

xiaolin

27 feb 2025

·

Se alojó 1 noche

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

10

Clifford

7 feb 2025

·

Se alojó 8 noches

The staff was friendly, helpful, and attentive.

The staff was friendly, helpful, and attentive.

10

Adora De

10 jun 2025

·

Se alojó 1 noche

Staff was so friendly! Carmen was so great and friendly!

Staff was so friendly! Carmen was so great and friendly!

6

??

19 feb 2025

·

Se alojó 2 noches

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Se describe constantemente como céntrico y accesible a pie, cerca de la estación de tren, el río y los remontes, con rutas adecuadas para el equipaje. Algunos señalan una ligera subida y obras ocasionales en las inmediaciones.

Reseñas de huéspedes relacionadas

10

Theresa

13 jul 2025

·

Se alojó 2 noches

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Chen

11 oct 2024

·

Se alojó 1 noche

Good location. A few minutes from train station. Can see Matterhorn from window.

Good location. A few minutes from train station. Can see Matterhorn from window.

8

TONY H

11 oct 2023

·

Se alojó 2 noches

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

10

Madison

22 abr 2024

·

Se alojó 3 noches

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

10

nongnooch

27 may 2025

·

Se alojó 1 noche

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

10

Tim

28 nov 2025

·

Se alojó 1 noche

Right in the area you want to be with a great view of the Matterhorn!

Right in the area you want to be with a great view of the Matterhorn!

10

William

8 ene 2025

·

Se alojó 2 noches

Great Hotel! Perfect location

Great Hotel! Perfect location

10

Carrie

20 ago 2024

·

Se alojó 1 noche

Great property, close to the train station.

Great property, close to the train station.

10

Daniel

30 sept 2024

·

Se alojó 2 noches

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

8

Nishanth

28 may 2025

·

Se alojó 1 noche

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno es elogiado con frecuencia por su calidad y variedad. Las opiniones sobre el servicio de café y el bar/restaurante son más variadas, con algunas experiencias negativas.

Reseñas de huéspedes relacionadas

10

Catherine

25 jul 2025

·

Se alojó 1 noche

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

10

Robert

1 ago 2025

·

Se alojó 1 noche

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Theresa

13 jul 2025

·

Se alojó 2 noches

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Richard John

2 ago 2023

·

Se alojó 1 noche

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Karen

5 abr 2023

·

Se alojó 2 noches

Great service, lovely breakfast, highly recommend.

Great service, lovely breakfast, highly recommend.

8

JANICE

6 abr 2023

·

Se alojó 1 noche

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

T

10 jul 2025

·

Se alojó 2 noches

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

10

Anne

22 jul 2023

·

Se alojó 2 noches

Fantastic service and location. Outstanding breakfast.

Fantastic service and location. Outstanding breakfast.

10

Paul

1 jun 2024

·

Se alojó 3 noches

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

10

Valerie

23 jul 2023

·

Se alojó 2 noches

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

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10

Gabriela

10 feb 2025

·

Se alojó 1 noche

Buenas instalaciones, a 5 minutos a pie de la estación de trenes, el personal es muy amable y el desayuno está muy bueno! En la noche puedes bajar al bar por unas cervezas y al rededor del hotel hay varios restaurantes y bares !

Buenas instalaciones, a 5 minutos a pie de la estación de trenes, el personal es muy amable y el desayuno está muy bueno! En la noche puedes bajar al bar por unas cervezas y al rededor del hotel hay varios restaurantes y bares !

6

colleen

la semana pasada

·

Se alojó 1 noche

The property was undergoing massive renovations so lots of dust in the hallways. A drink/food credit was noted in their listing—a draw of this hotel. Upon arrival, the concierge said that there is no kitchen (due to the renovations) so the credit could not be used for food. This was as a major disappointment and felt a bit deceived since it was in their listing. The concierge said the credit can only be used at the bar. They declined my request for a voucher to use at a different restaurant and reminded me that it was a courtesy from the hotel; a highly inappropriate response. The room was clean but wouldn't expect management to keep their word, as the voucher is STILL in their listing for FOOD & DRINKS. Didn't even correct it. Bartender was very nice.

The property was undergoing massive renovations so lots of dust in the hallways. A drink/food credit was noted in their listing—a draw of this hotel. Upon arrival, the concierge said that there is no kitchen (due to the renovations) so the credit could not be used for food. This was as a major disappointment and felt a bit deceived since it was in their listing. The concierge said the credit can only be used at the bar. They declined my request for a voucher to use at a different restaurant and reminded me that it was a courtesy from the hotel; a highly inappropriate response. The room was clean but wouldn't expect management to keep their word, as the voucher is STILL in their listing for FOOD & DRINKS. Didn't even correct it. Bartender was very nice.

10

Ruben

hace 4 semanas

·

Se alojó 2 noches

The staff was courteous and they accommodate our early arrival by taking care of our luggage until the room was ready.

The staff was courteous and they accommodate our early arrival by taking care of our luggage until the room was ready.

10

CHIHIRO

10 jul 2026

·

Se alojó 2 noches

バルコニーからのマッターホルンの眺めが最高でした朝食レストランもおしゃれな雰囲気でしたロケーションも何処に行くのも便利なのに、夜は静かでした

バルコニーからのマッターホルンの眺めが最高でした朝食レストランもおしゃれな雰囲気でしたロケーションも何処に行くのも便利なのに、夜は静かでした

10

Mika

20 jun 2026

·

Se alojó 1 noche

Alles sehr gut, vor allem preiswert. Auch meine Gold Level wurde berücksichtigt, was eher eine Seltenheit geworden ist

Alles sehr gut, vor allem preiswert. Auch meine Gold Level wurde berücksichtigt, was eher eine Seltenheit geworden ist

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 22:00

Antes de la(s) 11:00

Interesante

Políticas e información adicionales sobre esta propiedad.

Extras opcionales

Servicios adicionales de pago que puedes solicitar.

¿Tienes una pregunta?

Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

noviembre 2026

DO	LU	MA	MI	JU	VI	SA
1	2	3	4	5	6	7
8	9	10	11	12	13 $309	14 $291
15 $283	16 $284	17 $287	18 $269	19 $304	20 $294	21
22 $311	23 $285	24 $285	25 $285	26 $307	27 $285	28 $285
29 $309	30 $309

diciembre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

La recepción está abierta todos los días de 07:00 a 22:00. Ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva para organizar el registro de entrada. Si tienes previsto llegar después de las 22:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. Los huéspedes deben ponerse en contacto con el alojamiento con antelación para recibir las instrucciones de entrada. El servicio de recepción está disponible en horario limitado. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Zermatt es una zona en la que no se permite la circulación de vehículos a motor, y solo se puede acceder a ella en tren.

El check in debe realizarlo alguien que tenga al menos 18 años.

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Para reservar cunas o camas infantiles o camas supletorias, ponte en contacto con el alojamiento con antelación.
Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
Transacciones sin efectivo disponibles
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y sistema de seguridad.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.

Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas).
Es posible pagar todas las transacciones sin dinero en efectivo.
Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.

Mascotas: 20 CHF por mascota, por noche
No se cobran tasas por los animales de servicio
Cama adicional: 50.0 CHF por día

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.