Eden Roc Ocean Front

First of all, I couldn’t find the entrance. It’s in another building across the street behind an alley. I did not feel safe. Old. Run down railings, rusty brackets on stairways. Definitely would not bring children. I got to the room and it was pretty gross. I immediately came back down and told him. He told me “ no refunds” …. I walked into the room and there were coffee grinds, wet - along with a used condom. Needless to say I slept on the pullout bed .. didn’t even open it. Used my beach towel as a sheet. NO HOT WATER NO WI-FI No coffee, no toiletries. Only 2 towels. No toilet paper. No paper towels. I tried to check-out EARLY the next day but nobody was in the office during office hours. It was like being held captive. I couldn’t stand another minute. I left my room key opposite of the condom and coffee grinds and called the number that was left on the window. I asked the man whom answered for my deposit back. He advised he needed my credit card number and zip code. . I was NOT about to do that. I paid cash. He argued “ no deposit no refunds” and hung up on me. One of the worse weekends and worse stays. Horrible customer service. I called for my deposit when I got home. The owner answered and said he would place the $ on my card. He never did. There is NO CONTINENTAL BREAKFAST. It is Walmart brand yogurt. THATS IT! And a note “ only 1 per guest “ and it was expired. SHARED BALCONY with ALL other guests…HORRIBLE HOTEL!!!!! Dont stay here!!!

It was nice. Parking is what it is for the beach city. AC windows units could be improved. More hooks in the bathroom. Internet was below average for 2026.

Our room was wonderful, very clean and comfortable. The property is very dated but the people who work there go above and beyond to help. We had an oceanfront room which would have been perfect except for smokers and especially pot smokers. It made our area unusable because our neighbors decided that it was only for them. The smell on the property was unbearable at times.

Location was absolutely perfect! The sheets had hair on them, the floor was sandy and our tub was clogged. I was told that the family suite had a separate bedroom and it did not, it was 2 beds and a pullout couch all in one room. However, I would stay here again because of the balcony and the location. The staff was very friendly and we loved the pool!

I really enjoyed my stay and will definitely be booking again