Homewood Suites by Hilton Indianapolis-Airport/Plainfield

Our stay was absolutely perfect. The staff was so kind, the breakfast was great, the room was perfect. This was all around a wonderful hotels. I will definitely book again next time im in indy! Indoor pool and hot tub, full size fridge, sinks, very hot water in the showers ect. I couldnt have asked for anything better.

I stayed here a few years ago and was impressed then, but unfortunately it has not kept up with the times (or the competition nearby). It made a terrible first impression on a Saturday night - the only outer door that's near the elevator had an out of order sign the night I arrived, so when you tried to bring your stuff to your room, you either had to use the lobby entrance (really far away), the courtyard entrance (which also had an out of order sign on one of its double doors) or the side door on the far east side (which my physical keycard, as well as those of some other guests, did not work well on - literally 5 to 6 tries each time to get it to unlock, even after the front desk staff rekeyed my card, The digital keycard option in the Hilton Honors app never worked with my Android phone, but I was able to get it to work with my iPad). The front desk staff was nice when I mentioned the problem with the side door and said they would have maintenance look at it, but it would be Monday before they could (spoiler alert: when I checked out on Wednesday morning, the 2 doors were still out of order and the side door still didn't work well). My bathroom had only a 1/4 roll of toilet paper when I arrived, which wouldn't have been that big of a deal except that housekeeping only comes every other day of your stay (the front desk staff was very nice and gave me extra toilet paper when I asked). Ditto with the fact that the Kleenex holder only had 4 tissues in it to begin with.

Friendly front desk staff. Nice hotel. Breakfast was great and the pool was nice. There is also a nice patio area at the hotel. Would definitely come back on the warmer months. The only complaint was the doors need replaced. Had to use the key card several times to get our room door and the door from the parking lot to open.

The front desk staff was amazing! Shout out to Roxanne and Johnathan. Beyond helpful and super friendly. Room was nice but there was a issue with the door to the room. It didn't close easily. Notified front desk upon checkout and couldn't get more empathy. Nice pool and hot tub.

the pool was not open. if I would have known that I would have not stayed. My boy was looking forward to swimming.

Nice hotel only bad thing was the pool and hottub was out of order .

Really friendly staff rooms were clean hot tub was down but pool was going

Very friendly team. Easy check-in. Convenient restaurants nearby. Bummer the hot tub was closed for maintenance.

We enjoyed that it was outside the city of Indianapolis. However, the pool was out of service, to which they said we could walk next door to Hampton inn and use their pool. The elevator we needed was out of service so we had to enter one side of building, walk to the opposite side for the elevator, then walk back to opposite side of hotel. When you're traveling with children it was difficult. To top it off, the bathroom was dirty and hold mold on the ceiling. Breakfast was good the next morning but of all our stays so far, this was the worst of the hotels. We stayed in the same name hotel the night before in TN, it was nicer and cheaper

Booked this location with the family specifically for the pool and “spa” aka the overused/under-maintenanced warm -not even hot-tub. Was informed at check in that the hot tub was down. Go figure. After it was “fixed” the jets didn’t work and the water was Luke warm… seems to be the normal at all hotels these days but other than that. Room was clean, breakfast was your typical hotel breakfast.

Wonderful clean and quiet rooms great value close to town and great breakfast

Very friendly staff, the place was clean and well maintained. Loved the suite, very nice having separate sitting room and bedroom. Bed and pillows clean and comfy. We didn’t have breakfast but it smelled wonderful.

Hotel room was pretty dirty, simple things in the room were broken that could of been easily fixed prior to using that room. Pool area was extremely dirty. Looks like no up keep is done. Staff was nice though, other then that it was fine just way over priced for a run down room.

Our room was disgusting. The shower and tub didn't drain (we called twice to have them unclog it but they didn't) there was dirt all over the walls in the bathroom, or mold. The beds had someone else's hair in it. There was small bits of trash on the floor and my daughter whose crawling kept finding them and trying to eat them.

I booked this hotel before I read the reviews. This place deserves the majority of bad reviews. Owners are not keeping up with repairs to the rooms. My first room had ripped carpet in the living room. Second room had black mold in the tub. I won’t stay at another Hilton again.

Everything was clean. Staff was smiling and greeted us happily. Check in was super easy. 10/10 for sure and this will be my regular place to stay when I have to do this route. Breakfast was hot, clean and very good!!! Grounds were very clean.andwelk ligbted.

We enjoyed that it was outside the city of Indianapolis. However, the pool was out of service, to which they said we could walk next door to Hampton inn and use their pool. The elevator we needed was out of service so we had to enter one side of building, walk to the opposite side for the elevator, then walk back to opposite side of hotel. When you're traveling with children it was difficult. To top it off, the bathroom was dirty and hold mold on the ceiling. Breakfast was good the next morning but of all our stays so far, this was the worst of the hotels. We stayed in the same name hotel the night before in TN, it was nicer and cheaper

This hotel was very clean and comfortable. The staff was very friendly and helpful. We will definitely recommend this hotel to our friends and family.

Clean rooms and helpful Staff

My room had black mold (quite a bit) on the wall. I didn’t notice until after I stayed one night unfortunately, the staff was very kind and helpful when I brought it to their attention. I wouldn’t risk staying at that hotel again though. My daughter and I were both sick while we were there (headaches, cough, etc) because of the mold. I wouldn’t stay there again.

My tv in the room never work even with a new remote

Very friendly staff, the place was clean and well maintained. Loved the suite, very nice having separate sitting room and bedroom. Bed and pillows clean and comfy. We didn’t have breakfast but it smelled wonderful.

Close to airport and close to restaurants and shopping. Heard lots of heavy walking above making it difficult to sleep.

The room was comfortable. There were several issues that we had such as the tub not draining and up to your ankle in water when showering, the two burner stove had one of the burners not connected, the dishwasher was missing screws at the top so when you opened it up it tilted forward, and the living room TV not working because somebody put batteries in the remote backwards. We talked to the front desk about these issues, but it took three phone calls before actually talking to the manager after two promises that the manager would call. They offered us points for our issues, but what they didn’t tell me is I would not receive points for the stay itself. Very disappointing overall.

This was just a quick over night stay. My room had painters tape all over it. The lock on the door was badly damaged. My daughters room the toilet would not work.

Really nice hotel. Our suite was very spacious. Door between bedroom and sitting area. Also has a separate heating/cooling unit for bedroom and seating area. Kitchen was a perfect addition for our needs. For sure staying again when we come to this area. Now I am considering changing our reservations for our other tournaments to this hotel. Such a nice stay. As a side note, with so many hotels I come out of the hotel with horrible allergies. Here, I didn’t.

Loved the space rooms

Really liked how quiet the location was at night. The room was clean, spacious and comfortable! Our room had 2 AC units and a ceiling fan…my wife froze and I slept like a baby! Would stay here again!

We really enjoyed the space of the suite .We had one person woth a wheelchair and they had plenty of room to get around .The staff was extremly friendly and check in was smooth.The hotel was quiet and the beds wete comfortable .Breakfast was delicious and staff was friendly in the morning as well .

Beautiful room, there were a few paint scratches on the room door, but other than that everything was in great condition. The staff was incredible, especially the lady that kept the breakfast buffet going (which was incredible btw - loved the breakfast burritos with chorizo). She was very kind, and quick when my daughter accidentally spilled her cereal, she came up and cleaned it right up. There was, however, some sort of incident with an ambulance out front when we got back from dinner Saturday night, but it seems like it was it was mainly wrapped up by the time we got there because they were just leaving. Really, that was the only thing that gave me pause, but I am guessing that that was guest related. The rest of the stay was incredible. Cozy beds, beautiful suite with kitchen and pull-out couch. The pool was clean and had a wonderful little hot tub as well. Would definitely stay here again.

I booked and paid through Expedia. They billed me full price for the room anyway when checking into the properly and so far more than 3 months later after repeated attempts to get a refund I still have not even gotten an email or call back. Simply thieves with a terrible sense of customer service. Avoid at all costs! Over $400 lost!

They didn't have the room I booked available. Key card didn't work. Knocked on our door at midnight to get payment because it didn't save in their computer.

The front desk staff was amazing! Shout out to Roxanne and Johnathan. Beyond helpful and super friendly. Room was nice but there was a issue with the door to the room. It didn't close easily. Notified front desk upon checkout and couldn't get more empathy. Nice pool and hot tub.

Customer service at front desk was terrible

I have never had a bad experience at a Hilton until now. Several things went wrong, from the room to the service and overall stay. I will not stay here again. Asked for room service twice and they never came to clean my room my entire stay, had to ask several time for toilet paper and one point they said they didn’t have any and said I can use tissues, I had to take one from the lobby bathroom. Ran out of everything. The ac thing in the wall didn’t work, tvs didn’t work when we got to room. Door handle falling off and frame ac thing was loud. One of my key cards didn’t work. Beds make a lot of noise and not comfy. Drawers wouldn’t close right and lady bugs in my room. The laundry was not working which made me frustrated. Guy at check in was rude with no communication and didn’t tell me about anything for hotel like time for breakfast or about the amenities or even where my room was unfriendly. The size and pillows was the only plus my kids did enjoy the pool was just hot inside.

When we checked in they gave us a room that was currently occupied by someone else. It than took them 30 minutes to figure out their issue and assign us another room

Staff was very friendly and quick check in ❤️

It was clean, and the woman at the front desk was so friendly and made check-in so easy!

Everything was clean. Staff was smiling and greeted us happily. Check in was super easy. 10/10 for sure and this will be my regular place to stay when I have to do this route. Breakfast was hot, clean and very good!!! Grounds were very clean.andwelk ligbted.

We really enjoyed the space of the suite .We had one person woth a wheelchair and they had plenty of room to get around .The staff was extremly friendly and check in was smooth.The hotel was quiet and the beds wete comfortable .Breakfast was delicious and staff was friendly in the morning as well .

Wonderful clean and quiet rooms great value close to town and great breakfast

Easy access, stores close by.

Close to airport and close to restaurants and shopping. Heard lots of heavy walking above making it difficult to sleep.

Great location for airport. Very friendly staff. Awesome breakfast

The location was an easy on and off from I70 - Location was quiet and the facilities were very clean. No issues at all with this stay

It was a very pleasant hotel to stay at. The staff was welcoming and overall very nice hospitable. Despite being by the airport, it was a very quiet area. Would definitely stay again!!

It really wasn't in a location that was that great. everything was like 15 minutes away. I also booked it on here for 166 total for fees and everything, but I paid $195, my friend got the same room and hers was $203. same amount of people, same room, same floor. There were no towels in the pool area and there were about 30 teenage girls screaming nonstop while in the pool. I don't mind children having fun, but the screaming like they were being murdered in the pool was awful. you couldn't even be in there. The breakfast was ok. your standard hotel breakfast. waffles, eggs, fruits, yogurt, ceral and drinks.

Very friendly team. Easy check-in. Convenient restaurants nearby. Bummer the hot tub was closed for maintenance.

Great location, nice rooms, comfortable beds.

Staff was friendly and hotel was in a quiet location off a main street.

Great location for airport. Very friendly staff. Awesome breakfast

Friendly front desk staff. Nice hotel. Breakfast was great and the pool was nice. There is also a nice patio area at the hotel. Would definitely come back on the warmer months. The only complaint was the doors need replaced. Had to use the key card several times to get our room door and the door from the parking lot to open.

After checking in my son was in our room changing into his swimsuit and another guest walked in on him because they assigned another guest to the room they had already assigned us. There was mold in the bathroom ceiling, and pull out couch bed. Receptionist was rude when we tried to address some of the issues. Most of the doors had out of order signs on them, as did the water fountains. At breakfast the next morning they were serving breakfast tacos and they had individual salsas and I went to grab one and noticed they had been expired by a month.

It really wasn't in a location that was that great. everything was like 15 minutes away. I also booked it on here for 166 total for fees and everything, but I paid $195, my friend got the same room and hers was $203. same amount of people, same room, same floor. There were no towels in the pool area and there were about 30 teenage girls screaming nonstop while in the pool. I don't mind children having fun, but the screaming like they were being murdered in the pool was awful. you couldn't even be in there. The breakfast was ok. your standard hotel breakfast. waffles, eggs, fruits, yogurt, ceral and drinks.

Easy parking and fairly quiet room. Breakfast was good.

Everything was clean. Staff was smiling and greeted us happily. Check in was super easy. 10/10 for sure and this will be my regular place to stay when I have to do this route. Breakfast was hot, clean and very good!!! Grounds were very clean.andwelk ligbted.

We really enjoyed the space of the suite .We had one person woth a wheelchair and they had plenty of room to get around .The staff was extremly friendly and check in was smooth.The hotel was quiet and the beds wete comfortable .Breakfast was delicious and staff was friendly in the morning as well .

Great room, great breakfast, nice patio with fire pit.

The breakfast had very limited options and there was nothing to drink

Beautiful room, there were a few paint scratches on the room door, but other than that everything was in great condition. The staff was incredible, especially the lady that kept the breakfast buffet going (which was incredible btw - loved the breakfast burritos with chorizo). She was very kind, and quick when my daughter accidentally spilled her cereal, she came up and cleaned it right up. There was, however, some sort of incident with an ambulance out front when we got back from dinner Saturday night, but it seems like it was it was mainly wrapped up by the time we got there because they were just leaving. Really, that was the only thing that gave me pause, but I am guessing that that was guest related. The rest of the stay was incredible. Cozy beds, beautiful suite with kitchen and pull-out couch. The pool was clean and had a wonderful little hot tub as well. Would definitely stay here again.