Name: InterContinental Mark Hopkins San Francisco by IHG
Address: 999 California St, Nob Hill, San Francisco, Kalifornien, USA, San Francisco, Kalifornien, US
Price range: 184 $–1.260 $ per night
Rating: 8.43

Was Gäste sagen

Das InterContinental Mark Hopkins San Francisco by IHG ist ein historisches Hotel in Nob Hill, das für seinen klassischen Charme und den herrlichen Blick auf die Stadt gelobt wird. Wiederkehrende Kritikpunkte beziehen sich jedoch auf veraltete Zimmer, langsame oder außer Betrieb genommene Aufzüge, teures Geparkservice, begrenzte Annehmlichkeiten und gelegentliche Unstimmigkeiten im Service.

Die Top of the Mark Rooftop Bar ist ein Highlight für ihre Aussicht und Live-Musik, obwohl einige Gäste von langen Wartezeiten und langsamem Service berichten. Die Zimmer sind oft komfortabel, aber die Badezimmer können klein sein und die Einrichtung wirkt abgenutzt. Die Lage ist günstig und sicher mit einer Cable-Car-Haltestelle direkt vor dem Hotel, aber die steilen Hügel erschweren das Gehen. Erwarten Sie historischen Charakter, einen herausragenden Ausblick und einen zentralen Standort auf einem Hügel mit einigen veralteten Bereichen und zusätzlichen Kosten.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

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Leistungen

Die Top of the Mark Rooftop Bar ist ein Highlight in Bezug auf Aussicht und Musik. Gäste bemängeln auch einen schlecht gewarteten Fitnessraum, teuren Valet-Parking-Service, langsame oder ausgefallene Aufzüge und das Fehlen von Verkaufsautomaten/Snacks.

Reinigung

Der Housekeeping-Service wird oft gelobt und viele Gäste fanden die Räume sauber. Es gibt jedoch immer wieder Beschwerden über fleckige Teppiche, staubige oder abgenutzte Möbel, schmutzige Fenster sowie gelegentliche Reparaturarbeiten oder Undichtigkeiten.

Zimmer

Die Zimmer sind im Allgemeinen komfortabel mit guten Betten und schöner Aussicht, aber die Einrichtung wirkt veraltet und die Badezimmer können sehr klein sein. Einige Gäste berichten von Lärm oder Zugluft und gelegentlichen Problemen mit der Heizung, Lüftung und Klimaanlage.

Dienstleistung

Der Service wird im Allgemeinen als freundlich, professionell und entgegenkommend gelobt. Ein kleiner Teil berichtet von langsamen oder unhilfsbereiten Interaktionen an der Rezeption, mangelnder Problemlösung oder unregelmäßigem Service in Bar/Restaurant.

Ähnliche Gästebewertungen

4

Julie

14. Apr. 2024

·

Aufenthalt am 2 Nächte

Came for my 40th Birthday. Had high expectation that the hotel would be awesome. Bought a nice expensive suite with no heat. Staff never informed me at check in that the heat system was broken. My room was 62 all weekend and I spent an hour trying to figure it out before I called the front desk. Was told I would be on a waitlist for a heater. Never happened. Hotel was having locks changed and didnt call or give me a specific time. Someone just showed up and knocked consistently for three minutes while I was in the bathtub. I had to send him away. Called the front desk which said notices were in the room and they called which never happened. Top of the Mark and the view in the Suite were amazing but service was horrible for a $900 night suite. I enjoyed the experience but wont be coming again, due to the lack of communication and absolute disregard for their guest's experience. Check out didnt even ask me about my stay. Note to Hotel: Checking in a guest with no heater is not acceptable. You can change locks on a Tuesday , not on a weekend or how about when the room is vacant? Poor management and poor communication is not acceptable for a almost 1k a night room. Hiding and evading issues from your guests is wrong and should never be apart of any policy. Not a good experience at all.

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6

Holly

19. Juni 2025

·

Aufenthalt am 6 Nächte

The hotel is in a perfect location in Nob Hill. It’s really walkable and very safe. The housekeeping staff is excellent. The hotel is a bit tired— dated looking, but so clean it makes up for it. I’ve spent two of the last 5 weeks there, and both stays had limited elevator access. One of the three was down the entire time I’ve been there. My son and I gave up waiting for it in the morning and would just take the stairs. I would be willing to overlook that too if the staff (minus the housekeepers) were even the tiniest bit nice. My adult son and I agree that their vibe is hostile. I wouldn't recommend staying there.

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10

Narayan

3. Okt. 2024

·

Aufenthalt am 1 Nacht

The staff was amazing with all aspects. I had an early checkin and even got to go to the rooftop when it was closed to take photos of the amazing views. Great place to stay.

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10

Troy Jeffery

18. Nov. 2024

·

Aufenthalt am 3 Nächte

Upon our arrival at the hotel, we were welcomed by the friendly housekeeping staff. Noticing the absence of a front desk attendant, she made the decision to call for assistance with our check-in. The receptionist took a while to appear and when he finally did, he seemed unenthusiastic about helping. He handed us our room key and directed us without discussing breakfast or their hours of operation. He didn't mention parking. But fortunately, we found the elevators conveniently located behind the front desk without his assistance. the following day, the front desk staff redeemed our check in encounter. The remainder of our visit proceeded smoothly. The bellman provided valuable assistance with giving directions and recommended where to board the cable car. Our hotel of choice when we come back to San Francisco will be this one.

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6

Steven

5. Aug. 2025

·

Aufenthalt am 1 Nacht

This day was good however, in the middle of the night, our room flooded from the hallway where the ice machine had failed. When we brought this up to the checkout person, he didn’t even apologize. He just asked if the Engineer knew. I told him yes I let the Engineer know that the flooded hallway made it all the way into our room

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8

Sarthak

28. Mai 2025

·

Aufenthalt am 1 Nacht

Conveniently located in the heart of downtown SF, the hotel draws you in with its impressive architecture and interiors with valet service and bellmen ready to receive you at the doors. We loved our walk to the room through the beautiful entrance hall, and were charged by the downtown view. We got a great deal on the room, but were disappointed at the exorbitant overnight parking charges ($87/day). My overall experience was soured by their rather inefficient and broken valet parking system where after I sent a text message for my car as per their instruction and waited a good 20 minutes (yes, they expect you to give them 20 mins notice to get a car), before asking for some help on the matter. At this point, the guy looks at my valet ticket, seems to make a phone call and then asks me to "wait 20 mins" for my car (in addition the already passed 20 mins). I stick around for another 15 mins before complaining to another employee about this to finally receive my car 50 minutes after I sent the original text. The bathtub leaked as well.

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10

Karen

30. Juni 2025

·

Aufenthalt am 1 Nacht

Elegant and efficient entrance and lobby. Thoughtful, professional front-desk staff, clean, comfortable rooms. Top of the Mark, rooftop bar, was fantastic! Quintessential San Francisco - panoramic views, great drinks, live music, personable service ("Ms. H., how are you enjoying your evening at The Mark? Please let me know if this is anything else you require.") Timeless charm - felt like Tony Bennett might come in to belt out 'Fly Me To The Moon.'

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6

Andrew

31. Aug. 2025

·

Aufenthalt am 3 Nächte

My stay at IHG Mark Hopkins started badly as the desk clerk brought E.Coast attitude to the W.Coast! I arrived early and noted I knew this and just wanted to drop my bags and go out. What I got was attitude and poor service. He said he’d contact me when the room was ready. He didn’t! But then, I didn't expect him to! Far better service, from Roy, when I returned. The hotel just seems dated and in need of a makeover/refurbishment. There was peeling wallpaper in my room and the bed frame had odd 'repairs' and plenty of dust behind the bed. The hotel reminded me of classic UK seaside hotels I visited as a kid 60 years ago. Some things just seemed incongruous, the safe is newish and the coffee machine is new and great yet the TV is dated (with blown pixels) and the OSG is hopeless! But, the bed was comfortable! To check-out I used the app (after the language issues!) I feel a little bad about leaving a review like this as the hotel is ok, the bed is ok, some (most?) of the staff are lovely, maybe even the guy I encountered is a nice guy and was just having a bad day (just not sure why that was my problem!) The room was sold as a 'bridge view' room. I guess there’s only so much you can do about a 'bridge view room' when there are buildings in the way, but you do catch a glimpse of the GG between the buildings (when not obscured by SF cloud/rain) and I’m not complaining about it. I only visited as I wanted to tick off the last of the big four on Nob Hill. Oh well. Now I know!

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10

JOHN

8. Juli 2025

·

Aufenthalt am 1 Nacht

Easy-peasy check-in, great front-of-the-house staff, start to finish

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10

claude

4. Jan. 2025

·

Aufenthalt am 1 Nacht

Excellent first time experience. Outstanding and consistent customer service.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Die Hügellage in Nob Hill ist malerisch und fühlt sich sicher an, mit einer Cable-Car-Haltestelle direkt vor dem Hotel und guter Erreichbarkeit von Chinatown, Union Square und der Masonic. Die steilen Hügel können das Gehen für einige Gäste jedoch anstrengend machen.

Gastronomie

Essen und Getränke erhalten häufig Lob – insbesondere der Zimmerservice und die Aussicht sowie die Cocktails in der Top of the Mark – allerdings sind die Preise hoch und der Service kann langsam sein. Mehrere Gäste bemängeln begrenzte Essenszeiten und eine wechselhafte Qualität des Frühstücks.

Monat	Durchschnittspreis
Januar	342 $
Februar	280 $
März	247 $
April	219 $
Mai	222 $
Juni	304 $
Juli	173 $
August	205 $
September	324 $
Oktober	342 $
November	244 $
Dezember	185 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $793	15	16 $936	17 $478	18 $194	19 $195
20 $184	21 $205	22 $677	23 $994	24 $228	25 $237	26 $457
27 $194	28 $241	29 $1.260	30 $241

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $219	2 $219	3 $226
4 $219	5 $232	6 $232	7 $541	8 $464	9 $462	10 $450
11 $219	12 $232	13 $258	14 $239	15 $226	16 $219	17 $219
18 $201	19 $232	20 $232	21 $232	22 $219	23 $205	24 $199
25 $203	26 $239	27 $239	28 $239	29 $219	30 $185	31 $185

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